Subic Waterfront Resort And Hotel

First, I paid online. 2 rooms. She first tried to get me to stay in one without refunding the other. She (Gel is her name) charged me for two deposits even for one booking. Then there’s the cash you need even if you book online. I’ve never had that before where you pay online and they still require a cash deposit on site. And the NON-Refundable ”environmental fee” not mentioned online. And after you go a quarter mile to get to the nearest ATM to get the cash after wading through prostitutes, beggars and junkies, you get to go to a room that is a close tie to the worst I ever stayed in back in 2003 in Mexico. Horrendous smell. It smells like one of those urinal mints. Dirty walls, dirty floors, nasty bathroom (see photos). I think this room would be fairly priced at $12-15 per night. Not $64. I’d ask for a refund but I don’t want to go look for another hotel this late in the evening. Another review mentioned mosquitos. Yep. Been here 15 minutes and I’ve been bitten four times. AC barely keeps up. I’m sweating and it’s as cold as it gets. I can’t believe hotels.com actually lets the owner list this dump. Oh, and security seems more about catching you breaking their rules so they can take your deposit than to actually protect you or your stuff. I think a jail cell might be a better option and probably cheaper too. The online photos are fake. They do not reflect reality in any way.

TV broke because there were several electric outages so screen was broken. They want me to pay 34k pesos for the broken TV that I did not do aything.

The facility is badly maintained. I will not recommend this hotel..

This place was not the hotel I saw in the pictures. I realize that they are meant to put yhe hotel in a positive light but I thought I was staying in a very different hotel. I paid extra for the jacuzzi room but I was afraid to use it. There were calcium stains all through the jacuzzi which gave the appearance it was dirty. There were holes in the sides of it that should have been covered. I simply could not make myself use it. I checked in on a Wednesday and the hotel was 80% unoccupied. We were the only two people there for several days but the staff was completely indifferent to us. You would think with fewer guest at the hotel that the guest you do have would get more attention but that certainly was not the case. All but one of the staff completely ignored us and when I asked one young lady a question she was very passive aggressive in her response and pointed me to the office to get my question answered. Mind you, we were the only two people at the restaurant/pool area but she acted like I was interrupting her very busy day. I made my complaint known and someone quickly apologized but also made excuses for the young staff member saying it wasn't her job. ONCE AGAIN, we were the only two people there. She should have made an effort to earn a tip. The place is beautiful when lit up at night. The restaurant food was just bad though and the drinks were so watered down that they couldnt be called alcohol. I had a pina colada that had no rum and served with a LEMON SLICE!

Terrible!!! If there's anything lower than 1 star, I would have given that. We only stayed for one night although we have a 3 nights reservation because of many issues we experienced right after we checked in. Water was leaking from the base of the toilet bowl after each flush and the water was accumulating on the bathroom floor. We requested to be moved to another room but the room that we were transferred to have just as much problems as the first one. We decided to stay for the night because it was already late at night to look for a new hotel. The room does not have the things that travelers does not usually bring with them i.e. iron, ironing board and hair dryer. The towels looks more gray than white. The establishment looks and feels old. What bothered me the most is when I checked out in the morning and decided not to complete my 3 nights paid reservation, the staff didn't even bother asking why or tried to find out if there's a problem. They just hand me my deposit but did not offer a refund for the paid two days that I did not use their room. I DO NOT RECOMMEND THIS HOTEL AT ALL.

If i could give a no stars rating i would. This place is disgusting and miss representing its self as waterfront and or with a view of waterfront. My in room seating was nothing more than weathered plastic patio furniture. .My in room toilet was leaking sewer water from its base and had a strong odor of slewer gas in my room. I could no longer stand the smell and was forced to check out and make other arrangements. Hotel would not make a refund. Dont waste your time with this dump.

Disappointing Stay – Not Worth the Price I recently stayed at this resort, and unfortunately, it did not meet my expectations. The place looks old and poorly maintained. The room door was difficult to open and close, the sink in the comfort room was clogged, and the floor was dangerously slippery. The Wi-Fi was so slow that I had to rely on my own internet. Another issue was the early check-in policy—when I asked if I could check in just one hour earlier, they wanted to charge me 1,000 pesos! I’ve stayed at multiple 4-5 star hotels and resorts, and I’ve never encountered such a charge for a simple early check-in request. They also have a long list of extra charges posted in the room. Everything you request comes with a fee—even for something as simple as an extra pillow. I usually ask for an extra pillow when I stay at hotels, but I didn’t bother this time because I didn’t see the need to pay extra after already booking a room. Even the toiletries have additional charges, and if you want to use the water kettle, you have to pay 200 pesos—ridiculous. The breakfast was also disappointing. The options were very limited: tuyo, fried bangus, fried chicken, and eggs. With two fish dishes already, they could have at least added some sausages, bacon, or other meats to cater to foreign guests. Not everyone eats tuyo and bangus for breakfast, so a more balanced menu would have been better. At first, I didn’t believe the negative reviews I saw online, but now I understand. I’ve learned my lesson. This resort is not worth the price, and I wouldn’t recommend it.

The room they call a suite was disgraceful.Air conditioning pre war so old and noisy.Bed rock hard,the room was on the car park near the exit to the car park therefore very noisy.Curtains clearly need replacement hanging of the rail. I mentioned to reception that the room was the worst I have stayed in travelling around Asia.They just smiled and agreed.

Subic Waterfront has the best pool in the area and the dining is also very good. Unfortunately, the room was sparse, bare concrete walls, nothing but a plastic table and chair for furniture and the smallest wardrobe/closet I've seen in any comparable hotel in the PI. The TV has YouTube and Netflix only. Also, there is a hidden daily 100 peso environmental maintenance fee which when I inquired was told it is for "maintaining the environment" (a tautology). No safe in the room!

It’s cheap and convenient to get around

Shower & commode not working, the whole bathroom is dirty, air condition not working, the whole area can not pass usa standard for cleanliness, place is unsafe for anyone to enter & steal our new Toyota Fortuner. Breakfast not worth eating. This place is also misleading because I thought I was inside the SBMA because it is saying Subic Waterfront View Hotel & Resort. I rather stay inside SBMA where there is 24 hr security at the gates & more accessible to Olongapo night life using the Main Gate where there is security. Next time ai have to make sure I am inside SBMA grounds.

Wild dogs, very dirty, broken aircon, expensive food and not cooked to safe standard, garbage dump behind the room, smell bad, no waterfront view, no reception staff at night. Additional 500 peso fee required to checkin. We ended up leaving the hotel even though we had payed as it was just horrible.

Be careful of extra fees and charges and military style exit procedures.

Picture is way far from the reality! This is the worst hotel/resort you could ever see in the philippines. Stay away!

The room was a very big, food was delicious. It was nice being able to order room service. The pool was so nice and loved how everything was lit up at night.

It was a little dated, but the king size bed was like sleeping in a rock it took my back out after two days the last night we rented another room 2 twin beds the mattress was much nicer. The breakfast is good, pool is large and has long and late hours. But in weekends the do karaoke till late and it's loud. Overall a good choice for a decent price

Worst experience I had. The management was very rude. The rooms were stinking. When I requested to change the dirty towels they had given with clean towels, I was asked to pay 100 Peso per towel. When I requested fromnt office that I want to speak to manager, I was informed he is busy and has no time to meet me

The Good 1. It was rather quiet. No disturbances encountered during our stay. 2. Staff - Warm and welcoming. We felt well taken care of. 3. Accidentally booked the biggest room. Good thing it was spacious as it can accommodate 4 adults. 4. Located along a busy main road and very accessible. The Bad 1. Not as clean as what we would have wanted. Pool water was not that clean. There were massive ants in the area as well. 2. The resort is showing its age. 3. Was expecting some form of beach view but didn't see any... The name is quite misleading. 4. The photos and promotional materials are quite misleading as well. Neither Good Nor Bad 1. Breakfast sold separately can be quite pricey; better opt for room packages that includes breakfast. Rather basic breakfast but definitely gets the job done. Otherwise, can just grab breakfast outside the resort. The Verdict Don't expect too much.

No waterfront or beach access, also no mini fridge in the room as stated. Beds are hard

One of the worst stays I have ever experienced in a supposed resort. Firstly paid over ₱7000 for a room to fit 3 adults and a kid. The room was very tired, not very clean, tv did not work properly and very basic in amenities. Not worth with the price! The overall resort is very tired. It needs a major refurbishment. Paint is peeling, large cracks in the building, garden returning to jungle etc! Staff are not at all friendly or flexible. Arrrived with our family at 12pm after a long drive. Requested an early check in. Advised they are just cleaning the room now. I said that is great can you advise how long until will be ready. The reply you can not access it until 2pm at the earliest. Wow. Thanks. The free breakfast is average basic Filipino style breakfast food. It is a buffet format only 7am to 9am. Very limited hours for a supposed resort. Also requested if we could just take. plate to our room (literally a minute from where the food is served) to be told no not possible. The location is average. On a busy highway. Not sure where they get Waterfront for the name of the hotel as the only water close by is the run down pool with a run down bar. The bar has chairs that look like they have been recycled from a trash site. The bar staff did not know how to make basic cocktails and constantly referred to a 'menu' with the expected result being average overpriced drinks. The final and worst part of this once in a life experience was the check out process. We went to check out around 11.15am well before the noon requirement. After handing in the keys and and the deposit slip for the ₱1000 to be returned in full (we did not consume anything in the room) I just stood there for about 10 mins. I asked why the delay. Advised housekeeping was checking the room. Ok so I sat down. After another 20 mins chased them. Finally advised they would be keeping my deposit because of supposed stain on pillow case and sheet. We were invited to inspect the linen. First, the pillow case was like this whern we arrived! Second, the small dirt marks on the sheet were not stains at all and clearly would be cleaned in a standard wash.! After my wife argued the ridiculous of the accusation and the ridiculous of not getting a tiny bit of dirt out in a standard wash we were finally given our deposit in full. This I expect was a scam attempt to falsely pocket our deposit. The whole check out experience took over 45 mins and was embarrassing in that the false accusations were directed at us in front of other customers. If there is one resort/hotel to avoid this is it! If you are crazy enough to stay there now you now only have your self to blame!

I did not stay in this hotel after I arrived, i found it very filthy, ugly, and they gave me a paper full of prohibited things that we should not do nor bring to the hotel, and there are penalties money to pay if you violate any of these stupid rules which they have implemented and in a scam way have hidden it until the customers completely pay their stay, they did not state their rules in their ads, because they knew that nobody will book with them.. they are totally corrupted filthy scammers, their hotel is below standards hotel, they tried to scam me to pay something called environmental fee which they only tell the guests after the guests pay in advance their stay.. I refused to pay that environmental fee and simply quite to stay in that garbage, filthy and corrupted hotel, I quit and booked for my self and my family in another hotel not in subic .. subic is not a good place to spend vacation it is really ugly, filthy place.. I will never go there any more..

1. The staff members are truly remarkable. Their assistance and politeness are beyond compare. 2. The establishment made several changes to the prices, which caused quite a stir. We had organized a party for 50 people and were initially quoted a certain price for the food. However, when we pointed out that the brochure they had sent mentioned a different price, they promptly provided us with an updated brochure and refused to honor the original price. 3. The pool is given a significant focus, but don't let the pictures deceive you. 4. It is extremely disappointing that there is absolutely no hot water for showering. None at all. We were lucky enough to get lukewarm water once, but that was about it. 5. The quality of the food is below average. The menu states that certain items come with certain accompaniments, but when they are missing and we inquire about it, they simply claim that those accompaniments are not included. 6. It should be noted that there are no irons or hair dryers available. 7. I must warn you: despite what the website claims about accepting card payments, they do not. I had to go through the trouble of finding cash in a location where transportation was already difficult to find. Overall, the staff was the only exceptional aspect of this place. Unfortunately, I will not be returning.

The welcome machine at the reception Plesse replace with a bell or other sound. Really not convenient

Room was cramped and old, curtains did not fit window had to hand towels for privacy. toilet would not flush, power outage while in shower, on-site restaurant was out of most foods on menu, we were forced to eat sandwiches which were terrible and took 1 hour to serve to us. Large metal light fell from ceiling in restaurant patio and almost struck my wife. No access to any beach and not able to walk on the street outside hotel due to several prostitutes working the area. We were forced to leave after only 1 day and Resort would not reimburse our days paid. HORRIBLE PLACE

No terminal for debit/credit card. They don't even accept gcash as of the moment. Though they accepted my gcash coz it was already late when my daughter and I checked in. Rooms are simple, rest room is clean. They have 2 pools and a resto bar where you can dine. Nothing fancy. Thought there was beach access tho.

Terrible

False advertising.

The reason why I stayed here was to celebrate my son’s 21st birthday in a safely manner. We got together outside the room, the staff came out because a hotel manager was also staying right next door from us and we were disturbing them. We are the customers and there are other empty rooms (the hotel manager should’ve moved to a different room, or they could have placed us to a room away from others) so we could have enjoyed our purchase for staying here! Therefore we decided to stay in the room and continued with our celebration! But the staffs kept knocking on the door asking us quiet down. The 2nd evening which was the actual (day) birthday, I decided to drag my family out of the room and finished our party elsewhere to avoid conflict with the hotel manager’s room next to us. We were in room 8, the hotel manager is in room 9 and by the looks of the dish racks right by the doorway when they opened the door, maybe they are a resident in that room. I am very disappointed because I was not able to fulfill my purpose of staying here, I just paid for a room to sleep in, that’s not why I got the room for. But the staffs are nice, they are only following the request of their employer. My son and I are visiting, and I am shopping around for places to stay when I return next time and I am very sorry that to say that I am disappointed for staying here!

Property was clean and maintained. Staff was responsive and efficient. Pool was large, clean and maintained. We will return again.

NO beach access Rooms are dirty When you left the key inside the room (not lost) they will charge you 200php Breakfast is terrible - only Buffet during weekends and on weekdays they will only serve one plated meal. They don’t even serve juice during breakfast. They will only serve instant coffee which is Nescafe sachet. And it states hot choco on the menu when it’s just a Milo pack. They don’t have a pancake or even cereals and they have the guts to charge breakfast fee for how much????? Their executive rooms is not so executive. It feels like you are in a standard room i’m not lying! They don’t even have a hair blower to dry your hair after swimming. If you want to go to the beach you have to go there intentionally. You can either walk but it’s 2kms away or ride a tricycle. Once you’re there if you wanna swim you have to pay again to swim on the beach plus you will still need to rent a cottage. If only this hotel discloses that there’s no beach access — we can avoid this hassle. They don’t have towels in the pool that you can use after swimming. They are claiming they are a 3-star hotel but in fact the experience and service they provide is for 1 star hotel or less. WASTE OF MONEY! DO NOT STAY HERE!

Bad customer service charging every little things .lots of mosquitos .After I stay I got lots of mosquitoe bitesNo Wi-Fi inside the room . They don’t clean the room if your not around .no hot ,water not even warm

Beautiful place with great service & staff were very accomodating. We'll visit again soon. They also have a nice view and very convenient. Short distance from the beach and other tourist spot. My daugther enjoyed so much.

Very friendly staff. The entrance to the hotel needed some work but, the stay was ok.

I booked online 4 June 2022 with Agoda to stay at Waterfront Subic on 1 to 3 July 2022. I booked it on 4 June 2022 2:31 am. I was told by our host that we are no longer going to Subic. I cancelled the booking within 9 hours from booking and got a cancellation confirmation on the same day, 4 June at 11:05 pm. (within 9 hours from booking). Agoda and my bank fought to get my refund back as already one of my bookings is non-cancellable, Waterfont did not lose anything. They are charging me the full amount of Php 30,203.13 even if the service was not rendered. And even if we are still overseas and the booking date is a month away. This is a scam tactic. I emailed Waterfront on 8 June 2022 as advised by Agoda. No one acknowledged it until I went to google reviews. The owner asked me for a reference number. I referred the owner to the email on 8 June. Up to now a week after my bank said they refuse to refund even if we already cancelled. Many people especially foreigners are victimised by this. Stay away from this hotel.

- The place is not well maintained and the rooms are bit old but that is not all. -We took the family suite which was supposed to have 4 queen beds as advertised and confirmed by the hotel when I called to book 1 week in advance. unfortunately, it is not as advertised. - Housekeeping has been very slow to respond, it took 1 full day for them to fix the tv. Thanks to the person on our 2nd day. - Towels and toiletries are not even prepared when we arrived. I'm also not sure if it was properly sanitized as the bathroom has been all wet when we arrived. - They do not have a working generator so if there is blackout, goodluck! no back up plan whatsoever. we had kids and senior so it was important to us. - Resto is also a letdown. service is too slow and we felt they really did not want to take orders. we tried ordering a hotdog sandwich and they still managed to mess it up. it took almost an hour for these hotdogs.no explanation whatsoever. - One lone good aspect is their receptionists. they are very respectful and patient. I pity them because it is not their fault nor their doing. We would have transferred if there was any other available hotels but there was none that can accomodate us. This was the primary reason why I always book in advance because I dont want the hassle of looking for accomodations on the day. There were even a few folks who did cancel their reservation when we were there due to similar issues. I hope this review helps to improve their facility and process.

Cannot pass as a hotel. NOT located on the WATERFRONT ROAD at the Subic Freeport Zone.. NOT A BEACH resort.. NO BEACH ACCESS... VERY DIRTY OUTDOOR DINING AREA right beside the POOL with WATER THAT LOOKS DIRTY too. (mountain of trash stayed overnight and up until breakfast time.. it was truly disgusting). TV RECEPTION WAS NOT GOOD on any channels.. NO OTHER ACTIVITIES to do other than to sleep. BROKEN BATHTUB that leaks when you shower (safety issue). DARK inside the room because the ceiling was low and the lights need to be upgraded (not just replaced). Sofa and curtains need updating too. COMMON AREAS need maintaining and cleaning, grass needs cutting. HOUSEKEEPING kept on passing by the room 30 minutes before the checkout time AIRCON REMOTE CONTROL CANNOT BE BORROWED (staff said baka mawala, tawagin na lang sila pag i aadjust). THE SADDEST THING I have seen in years.. other simple, much affordable camping sites at Zambales are way, way, way better than this "hotel." We felt robbed seriously. I could go on and on but the bottomline is.. it was a disaster.. you'd want to stay here if there is a zombie apocalypse already. Suggest to take your hard-earned money somewhere else. This "hotel" uses photo on the internet that looks like they were taken from the 1980s.. probably when it was still in a good condition.

We came here for a family day visit and paid an admission fee to use the swimming pool area. Our 8 year son was walking to the children’s and stepped on a piece of glass. He let out a scream and his foot started bleeding. It took 15 minutes to remove the piece of glass. The management of the hotel could not care less about the situation. I asked the front Reception what they would do. They stated they would have housekeeping clean the area. The management never made an effort to come out and apologize. It ruined a good part of our outing.

Unprofessional and rude staffs. People were harassed by the management after leaving a bad review due to the room still not ready at 3pm when the check in time was 2pm. On top of that, there was a power outage and they do not have a generator to run the place. They rudely asked us to leave the hotel if we dont take down the bad review in their page.

Had a 2-day car club event and the members were checked in at this hotel. Day 2 activities were held in the hotel’s function room. PROS - Cheap price - Accessible, long the main road - Wide parking space CONS (warning: long list) - The compound was only 5km from Subic base premises, BUT because of the traffic, it takes 30-35 minutes to get there! - The compound looked like my grandma’s place back in the 80s - The layout and décor were very dated - Double lock on the door missing, but there were holes on the door where it used to be. - The timer knob of the aircon is broken, aircon shut off twice in the middle of the night while we were asleep, had to get up to turn it back on. - TV is the old-style bulky CRT TV, and it only had 2 channels! - No TV remote, requested for it but I never arrived - Counted 2 busted bulbs inside the room. Light in the foyer not working. Bedside lamp also not working. - Bed linen was yellowish and thinning already. Blanket was a joke! - Pillows were too soft already, need to be replaced. - The handles of the drawers by the bedside do not match! - Shower area in the bathroom did not have a curtain! Curtain rod and curtain rings were there, but curtain was missing. - Several broken tiles in the bathroom. Tile grout was dark already. - Hand-held shower head mount was fixed to the wall. Placement was too low, had to crouch down a bit to take a shower (I’m 5’ 10”). - Water pressure too low in the morning, water heater won’t even activate. - Bath soap was challenging too use, doesn’t want to lather. - Towels were rough, won’t use them to wipe the car! - Rice during breakfast takes at least 10 minutes to replenish when it runs out. - AV technician was annoying: he liked pumping up the music too loud during lull times; he crosses in front of the projector during presentations; and at one point he was fiddling with the settings of the computer while I was presenting in PowerPoint mode, so I had to call him out. What’s funny was, they even asked for a P1,000 deposit upon check in. I wonder what it was for, there was nothing in the room to steal! Hahahaha Finally, I joked my wife after we checked in: “my lifelong dream of bringing you to a motel has finally been fulfilled!”

When we entered the premises I thought we were in the wrong place. The place looked a lot smaller in actual compared to the pictures posted in Trip Advisor. The premier suite room 43 given to us was spacious enough for my family of four, it resembles a small ordinary house. Although breakfast was included the stubs were not given upon check-in and I had to asked and remind them repeatedly over things we need, even the WiFi password. A normal hotel would give you all information at once and hand over stubs for breakfast upon check-in. The mini-bar and restaurant was okay enough and overall we had a good time,

oh my god, where to start. Let's start at the name... Waterfront... In NO way is this a waterfront.. They have a pool.. That's it! Zero access to the beach or any waterfront. The location is in Barrio Barretto which is not Olongapo but its a place full of seedy bars and shacks. The hotel... It's a 2 star at best. Very dated and I bet in the late 70's or early 80's the place was brilliant. Our room, although spacious was very Spartan. Broken Air-Con, TV with 4 channels, dirty single pane windows, huge gap in front door seal to the floor. No hot water from shower and the corners and fixing were filthy. We had planned on 2 night stay but got the hell out of there after 1 night only. Do not go here expecting high levels of service or standard. We would never come back. Total false advertising. We checked in with relative ease however, we were not given Wi-Fi password or dining vouchers or general rules of hotel, etc... ...

We had a 2 nights stay at this hotel and it is not worthy for the price we paid. We booked Premiere Suite. Old linens, molds in the bathroom, dirty room, airconditioner not working properly. There is a fridge in the room, toiletries (toothbrush, soap, shampoo and tissue paper). Free breakfast for two (add on if you have a companion kid). Parking space is wide, no access to the beach, a small playground and a swimming pool. They need to renovate their rooms.

The room set up not good, service is poor. especially the manager and supervisor WORST HOTEL EVER SINCE this not my expectation especially you have kids.VERY OLD HOTEL i expect this hotel is the same in cebu waterfront OMG! we are here to relax and to enjoy with my family, but this hotel giving me stress