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Vardiola at Akrotiri, Zakynthos - Tsilivi, 291 00 Zakynthos Municipal Unit, Greece- Castle
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Luxurious Spa and Beach Experience
Indulge in Culinary Delights
Convenient Amenities and Services
Escape to Lesante Cape Resort & Villas, a member of The Leading Hotels of the World, for a truly opulent retreat. Unwind with a massage at the full-service spa, take a refreshing dip in one of the indoor swimming pools, or bask in the sun at the private beach. Delight your palate at one of the hotel's four restaurants, followed by a relaxing drink at the beach bar. With complimentary breakfast, free valet parking, and concierge services, your every need is catered to. Book your stay now and experience luxury at its finest.
Check-in from
03:00 PM
Check-out by
11:00 AM
Children
Not allowed
Pets
Not allowed
1 King Bed
484-sq-foot soundproofed room, furnished balcony with sea views
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
King bed (151-180 cm wide)
Room details
45 m2
Sea View
In-room amenities
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed
1399-sq-foot soundproofed room, furnished lanai with sea views
Layout - 2 bedrooms, living room, and dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 5 guests
4 adults · 3 children
Beds
King bed (151-180 cm wide), 2 Twin bed (90-99 cm wide), Sofa bed (131-150 cm wide)
Room details
130 m2
Sea View
In-room amenities
1 King Bed and 3 Twin Beds
969-sq-foot soundproofed room, furnished lanai with sea views
Layout - 2 bedrooms and 2 living rooms
Relax - Private pool
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 6 guests
5 adults · 4 children
Beds
King bed (151-180 cm wide), 3 Twin bed (90-99 cm wide)
Room details
90 m2
Sea View
In-room amenities
1 King Bed and 2 Twin Sofa Beds
861-sq-foot soundproofed room, furnished lanai with sea views
Layout - Bedroom, living room, and dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 4 guests
3 adults · 3 children
Beds
King bed (151-180 cm wide), 2 Sofa bed (90-99 cm wide)
Room details
80 m2
Sea View
In-room amenities
1 King Bed and 1 Twin Sofa Bed
484-sq-foot soundproofed room, furnished balcony with sea views
Relax - Outdoor private hot tub
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
King bed (151-180 cm wide), Sofa bed (90-99 cm wide)
Room details
45 m2
Sea View
In-room amenities
1 King Bed and 1 Twin Sofa Bed
484-sq-foot soundproofed room, furnished lanai with garden views
Relax - Private pool
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 4 guests
3 adults · 2 children
Beds
King bed (151-180 cm wide), Sofa bed (90-99 cm wide)
Room details
45 m2
Garden View
In-room amenities
1 King Bed and 1 Twin Sofa Bed
667-sq-foot soundproofed room, furnished lanai with sea views
Layout - Bedroom, living room, and dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
King bed (151-180 cm wide), Sofa bed (90-99 cm wide)
Room details
62 m2
Sea View
In-room amenities
1 King Bed and 1 Twin Sofa Bed
484-sq-foot soundproofed room, furnished balcony with garden views
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
King bed (151-180 cm wide), Sofa bed (90-99 cm wide)
Room details
45 m2
Garden View
In-room amenities
2 King Beds, 2 Twin Beds and 2 Twin Sofa Beds
1614-sq-foot room with sea views
Layout - 3 bedrooms, living room, and dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 3 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 7 guests
6 adults · 5 children
Beds
2 King bed (151-180 cm wide), 2 Twin bed (90-99 cm wide), 2 Sofa bed (90-99 cm wide)
Room details
150 m2
Sea View
In-room amenities
1 King Bed and 1 Twin Sofa Bed
484-sq-foot soundproofed room, furnished lanai with sea views
Relax - Private pool
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
King bed (151-180 cm wide), Sofa bed (90-99 cm wide)
Room details
45 m2
Sea View
In-room amenities
1 King Bed and 4 Twin Beds
969-sq-foot soundproofed room, furnished lanai with garden views
Layout - 2 bedrooms and 2 living rooms
Relax - Private pool
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 7 guests
6 adults · 5 children
Beds
King bed (151-180 cm wide), 4 Twin bed (90-99 cm wide)
Room details
90 m2
Garden View
In-room amenities
2 King Beds, 2 Twin Beds and 1 Double Sofa Bed
2153-sq-foot soundproofed room, furnished lanai with sea views
Layout - 3 bedrooms, living room, and dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 3 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Yard, safe, and desk
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 7 guests
6 adults · 5 children
Beds
2 King bed (151-180 cm wide), 2 Twin bed (90-99 cm wide), Sofa bed (131-150 cm wide)
Room details
200 m2
Sea View
In-room amenities
2 King Beds, 2 Twin Beds and 1 Double Sofa Bed
1830-sq-foot soundproofed room, furnished lanai with sea views
Layout - 3 bedrooms, living room, and dining area
Relax - Private pool
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV, satellite channels, and iPod dock
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 3 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Yard, safe, and desk
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 7 guests
6 adults · 5 children
Beds
2 King bed (151-180 cm wide), 2 Twin bed (90-99 cm wide), Sofa bed (131-150 cm wide)
Room details
170 m2
Sea View
In-room amenities
Pets not allowed
Property confirms they are implementing guest safety measures
Reservations are required for onsite COVID-19 testing
Guest accommodation is sealed after cleaning
Green Key (Foundation for Environmental Education)
Guests are provided with free hand sanitizer
Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
Cashless transactions are available
Onsite COVID-19 testing (PCR) is available
No elevators
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Food service has been amended for enhanced safety
Property is cleaned with disinfectant
Professional property host/manager
Property follows regional sanitization guidelines Health First (Greece)
Property confirms they are implementing enhanced cleaning measures
Commonly-touched surfaces are cleaned with disinfectant
Property does not require health documentation at check-in
Onsite COVID-19 testing (Antigen) is available
Service animals are allowed
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Staff was very nice and helpful
The hotel itself is beautiful and well maintained, but unfortunately our experience was disappointing. My wife’s necklaces disappeared from our room during the stay, and when we raised the issue it was never properly resolved. At checkout we were also overcharged, which left a very bad impression. On top of that, my wife developed bed bug bites during the stay, which is unacceptable for a hotel of this level. Overall, while the property looks nice, the service and security fell far below expectations.
Wir hatten eine sehr schöne Woche hier im Lesante Cape Resort. Die Anlage selbst ist tramhaft schön. Die verschiedenen Restaurants bieten eine abwechslungsreiche Kulinarik - besonders hervorzuheben ist dabei das Fiore Fine Dining. Leider fanden wir, dass das Preis-Leistungs-Verhältnis nicht stimmig war.
Amazing
5* hotel. We travel a lot and this was one of our favorites around the world.
O hotel e impecável em todos os detalhes! A comida é maravilhosa e todos os funcionários são extremamente simpáticos!
nice view! friendly.
Great resort
Wonderful location, superb saff and lovely design. Highly recommend.
Just amazing.
Best hotel in Greece that I’ve stayed at. Does not disappoint.
Das Hotel ist wunderschön, die Lage, die Einrichtung, die Pflanzen - wirklich ein Traum. Das Personal ist sehr sehr freundlich und kommt allen Wünschen nach. Wir hatten eine Suite mit eigenem Pool, die Ausstattung ist sehr hübsch, die Größe auch mit 2 Kids groß genug. Gelegentlich haben unsere Kinder dem Kids Club einen Besuch abgestattet - die Betreuerinnen waren auch hier sehr herzlich. Das Frühstück ist sensationell- hier bleiben keine Wünsche offen. Wir haben das Restaurant am Pool besucht und den Room Service genutzt. Das Essen war ordentlich/ gut (allerdings hochpreisig und dafür eher Standard). Da wir einen Mietwagen hatten (empfehlenswert) haben wir meist außerhalb des Hotels gegessen. Es gibt keinen richtigen Strand, allerdings wurden zwei Stege ins Meer gebaut - dort gibt es Liegen und Zugang ins Wasser. Auch der Service am Strand war hervorragend. Einen Mietwagen würden wir empfehlen (es gibt sehr schöne Strände auf der Insel, die man so gut erreichen kann - Nobelos war unser Favorit). Ansonsten beurteilen wir die Lage als top - knapp 20min zum Flughafen, 10min bis Zakynthos. Danke nochmals an das ganze Team, wir kommen gerne wieder und empfehlen das Hotel aus Überzeugung.
From the welcoming to the all out staff friendliness throughout the stay (from reception, to porters (Panagiotis) and pool bar (afroditi) to the tranquility of the setting, the food, rooms , everything was perfect
Hands down best property I’ve ever stayed at. Beautiful resort and even more beautiful island. Highly recommend
Great hotel, staff and facilities
Wir haben 11 Übernachtungen gebucht und unsere Erwartungen wurden übertroffen! Alles ist top und das Personal stets sehr freundlich und hilfsbereit. Die Preise für guten Wein waren für uns an der oberen Grenze. Wir kommen wieder!
A wondeful hotel that has all you could wish for. A stunning view, wonderful beach and nice beautiful poolareas. The hotel never seems crowded even though at almost full capacity.
Beautiful grounds which are very well maintained. Good restaurant options including the Bostana and the Greek night. Amazing sunsets from the main restaurant. Staff all very friendly and helpful.
Beautiful resort and services
Room, views, food and overall hospitality exceeded my expectations, which were pretty high. The experience far exceeded the cost.
O Lesante é um dos melhores hotéis que eu já me hospedei! É um local que te convida a viver a realidade de uma vila (luxuosa) tipicamente grega - tem uma igreja, uma taverna, uma praça, uma gelateria, tudo que você encontra em um vilarejo iônico. É um hotel para entrar e não sair (você não precisa sair, de verdade) por vários dias. Atendimento impecável, comida saborosa, quartos grandes, confortáveis que são limpos 2x por dia. O hotel conta com 5 restaurantes, 3 piscinas e acesso privativo a praia - além de várias experiências, como spa, aula de ioga, academia e experiências culinárias. Voltaria várias vezes. Meu arrependimento foi ter ficado apenas 3 dias - é um hotel que merece pelo menos uma semana. Perfeito para lua de mel.
Fiore Restaurant was outstanding. Thank you Spiros ! Staff are fantastic and spoiled us. We would definitely return.
자킨토스 오시면 여기는 무조건 추천입니다. 다들 너무너무 친절하고 뷰도 엄청나고 무엇보다 조식이 미쳤습니다.
Very good experience
Brilliant hotel, my only gripe was the food on the first night in the restaurant where the breakfast is served wasn’t that good but was expensive. But overall the hotel is stunning and very family friendly
Todo en general espectacular
Attractively designed, modern and spacious resort. Plenty of places to sit around the 3 pools. Fiore (fine dining) restaurant is excellent, Novita (a la carte restaurant next to swimming pools) is nice, Elea (breakfast and half board restaurant) is OK for restaurant but not as nice as the other two for dinner (we did not eat at Bostani).
As a solo traveller, this place was amazing. Would definitely come back. Nothing was too big or too small for them to do. Everything was personal. Could not recommend enough.
Wonderful location, magical views and a very stylish calming resort. Staff go out of their way to make a difference and our four days here will never be forgotten. Highly recommended.
This hotel was one of the best I have stayed in. It was absolutely perfect and I can’t think of any negatives to say about it. The whole hotel was very aesthetic and clean. The moment you enter you feel totally relaxed. All staff were super friendly and helpful. Thanking all the staff for making this a very memorable stay. It has a good location not far from Zante town. The Breakfast was perfect too with lots of good choices. Plenty to see around the hotel including a farm with their own fruit and vegetables a nice beach and shops. Perfect place for a relaxing holiday. 10 out of 10.
Lesante Cape Resort and Villas is a remarkably unique and luxurious property that did not disappoint. From our arrival to our departure, the staff greeted us with smiles and was very accommodating and friendly. We traveled with three small children and our every request was met. The concierge arranged for transportation to and from the hotel and went above and beyond our late arrival to make sure that we were able to order room service before the kitchen closed. If you are a family who likes to travel and truly appreciates the amenities a property has to offer, look no further. Highly recommend the room with a sea view and your own pool or jacuzzi.
Eco-hotel located in a quiet area of the island with astonishing view and great dining options; friendly and attentive staff
One of the most extraordinary hotels on earth. Spectacular view and service.
I recently had the pleasure of staying at Lesante Cape, and I must say it was the best resort experience I've ever had. From the moment we arrived, we were blown away by the exceptional service and luxurious amenities. The rooms were beyond what we expected—spacious and immaculately clean, with housekeeping visiting twice a day to ensure everything was perfect. The attention to detail in the room decor and comfort was truly remarkable. The property itself is stunning, offering panoramic views of the sea that are simply breathtaking. Everywhere you look, there is beauty and luxury. It’s a place where you can truly relax and enjoy the serene surroundings. The dining experience at Lesante Cape was another highlight. The food was exquisite, with a wide variety of options to cater to every palate. Each meal was a culinary delight, making dining a pleasure every single day. However, what really sets Lesante Cape apart is the incredible staff. They were so welcoming and helpful, making sure our time in Zakynthos was everything we could dream of. From arranging tours and excursions to providing invaluable insights into all the must-visit spots, they went above and beyond to ensure our stay was unforgettable. I cannot praise this resort enough. Lesante Cape is a true gem, and I will definitely be staying there again. I can’t wait to return and experience the magic once more. Highly recommended!
This was genuinely one of the very best 5-star hotel experiences we’ve ever had. The rooms, surrounding area and facilities are above and beyond. But what left the best impression on us were the people. They made our stay unforgettable and have the attitude that modern day guests expect from a 5-star hotel. A fine balance between being extremely friendly and professional at the same time. A huge bow for the management and the whole crew at Lesante Cape.
Really helpful and friendly staff. Lovely grounds around the hotel made to look and feel like a small Greek village with themed nights in the main square, their very own vineyard and vegetable garden with a delicious farm to table restaurant.
This resort is stunning and the staff is incredible and attentive to every detail. 5 different dining options are available as well as a great free breakfast to start your day. Absolute perfection.
Wonderful stay. Friendly and very accommodating staff. Beautifully appointed rooms, lovely environment—landscaping, pools, common areas. Can’t say enough good things about this property. Will definitely recommend
Really enjoyed staying at Lesante Cape. Staff are super friendly, the place is gorgeous and breakfast is exceptional.
Beautiful settting. Lovely staff
Great rooms,
Best property to stay on the Island for the mix of value and amenity. Zakynthos Island is amazing, rustic and old world and largely un-touristed. Beautiful clear water, lots of adventure options.
Excellent first stay at Lesante Cape. Our room was beautiful and the staff was amazing. Special thanks to Pantelis at concierge for assisting us with various requests and genuinely to all of the staff for a wonderful stay. Food is amazing, as are the grounds and the hotel overall. FYI, our room was an adjoining room and we did notice that sound travels quite a bit. You can hear the neighbouring room quite clearly - something to consider when booking. Besides this small detail, 10/10 recommend Lesante Cape and would absolutely visit again.
Disappointing for any stay but ESPECIALLY at this price point. We experienced repeated embarrassing mistakes that were not addressed by management, including BEING WALKED IN ON BY STAFF & HOUSEKEEPING three times in a 5-night stay. Forgotten orders at the restaurant, wrong room service orders, failure to change towels in private pool villa, staff mopping the gym in the middle of your workout, inconsistent wifi access exemplified an overall lack of attention to detail. We even witnessed the power go out at breakfast. For an all-villa property— we were shocked. After attempting to speak with the hotel manager, we were insulted by offerings of cheap sparkling wine and a small paper-weight trinket. For a plus - the property is beautiful, and the staff at the restaurant and pool work incredibly hard to make your stay positive. The food was also very high-quality but over-priced. (Don’t forget to bring your own water to the pool! It’s not proved free on 31 degree Celsius/ 90 degree Fahrenheit days!) In summary: Hard-working staff has been failed by poor management and lack of training.
This hotel is gorgeous and simply perfect. We had the best stay- great service, kind people, and fresh food. We loved it and will recommend it to all.
One of the most amazing five-star hotels ive ever stayed at. So sad that we only stayed one night. It was like living in a dream
Was absolutely amazing! Staff went above and beyond. Our villa was gorgeous! couldn't recommend more!
Stunning, exceeded expectations in every way. Staff was above and beyond. Our villa was gorgeous. Will return next year!
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
8.45/10Reported bed bug issues during stay, which negatively impacted the perception of cleanliness.
Service
10/10Many reviews mention friendly and helpful staff, boosting the service rating.
Location
10/10General consensus points to a lovely location and easy access to various attractions.
Room Quality
10/10Positive mention of room quality, particularly with suites and amenities offered.
Amenities
10/10Good feedback overall regarding facilities and kid-friendly options.
Value for Money
9.95/10Concerns about high prices for certain services, but overall satisfaction remains.
Food and Beverage
10/10Mixed responses on food quality with praise for some dining options but not all.
Overall Experience
10/10Overall positive reviews signal a high level of customer satisfaction despite some drawbacks.