Ramada Encore by Wyndham Monterrey Apodaca Zona Aeropuerto

Very clean and safe!

Nice place!!

Conveniently located and brand new facility.

Little hard to get around

Good

Upon arrival at the Ramada Encore, the receptionist asked for my identification. I handed him my Texas driver's license, but he rejected it, arguing that “on the manager's orders, the identification had to be Mexican.” I explained that I did not have Mexican identification and that my TX license was a valid international ID, which had been accepted at that same hotel on previous visits. Despite my explanations, he remained adamant and even reacted with sarcastic laughter and mockery. When I asked how foreigners were registered, he replied sarcastically that they presented their foreign passports, but I did not have one. When I showed him my U.S. passport, he finally accepted it, albeit reluctantly. The bad experience continued when I entered the room, which was 165°F. I had to turn on the mini split and wait four hours outside for the temperature to drop to 78°F, which was barely tolerable. The next day, I had to call the administration early to request soap and hot water, as they apparently turn off the hot water valve. The cleaning lady arrived at 8:30 a.m. to clean the room, which forced us to leave for an hour. However, in the corners under the sinks, I found piles of white powder, apparently cockroach poison. This routine was repeated during the two days of my stay. I don't understand how, having made my reservation a month in advance, they didn't check the room to be sure everything was in order.

Comfy bed and pillows

Todo estuvo bien los trabajadores muy amables nomas que ya le falta una buena limpieza al hotel no se sentía al 100 limpio por la razón que el pasillo estaba lleno de basura como si no avían aspirado las cobijas si estaban limpias pero las habitación estaba un poco sucio por los baños y en ciertos rincones. Que entiendo que los de limpieza están presionados de limpiar tantos cuartos. No los culpo a ellos si no la administración que no contrata más empleados.

Bien, limpio y el desayuno con opciones buenas de variedad

Ofrecen servicio de traslado del aeropuerto al hotel y viceversa y no pude obtener el servicio debido a que no habia diappnible en el.horario que llegue a las 6pm y no me pudieron tampoco llevar al dia siguiente porque no tenian personal en eate horario. Del resto todo perfecto, el desayuno que ofrecen es excelente la variedad y sabor

It was a good experience, they also had a good breakfast.

Nothing

Safe place to stay..

Great breakfast, nice and kink personnel

The customer service good

Excellent and convenient breakfast thru noon.

Awesome!!! 10/10

Good for sleep, rest and get going. Small rooms

Good overall

I like it

This hotel is very clean and comfortable the food is amazing

Excellent service and very friendly staff. I didn’t like that the transportation service was not available. One of the reasons why I decided to stay here was the transportation from airport to hotel and viceversa. But the service was not available

Good for the.price

They charge for pets

The hotel is nice and clean however staff wasn’t responsive or helpful. I booked it mainly because of the airport shuttle however the instructions they provided me were misleading and a friend had to pick me up at the end.

Great hotel, shuttle service to airport needs work. If schedule to leave at a specific time they need to let guest know to be downstairs in lobby at least 5 minutes before departure. They waited 15 minutes passed schedule time, delaying other guess, causing undue stress and worry, simply for a lazy guests who didnt feel like waking up on time. It's one thing to make other guests wait at the airport, flights/luggage can delay guess thats understandable but at tje hotel lobby it's unprofessional and shows lack of care for other guest that show up to lobby with plenty of time before thier scheduled departure of the shuttle.

Nice peopke

Easy check in and super friendly!

Excelente hotel con muy buen desayuno muy cercano al aeropuerto.

Enjoyed my stay at Hotel Ramada Encore, excellent service, courteous professional staff. This is my "go to" hotel when I'm in town.

Good costumer device the property was very clean and the staff very professional

Near the airport (about 10 minutes) with shuttle service

Staff were great. Service was awesome

Ya somos clientes frecuentes en este hotel. Nos encanta la piscina tibia, la comodidad de las camas, el buffet del desayuno y las bebidas de cortesía por la noche.

Excelente !

In the night there was noice from trucks driving outside .

Overnight layover from Veracruz before entering into the U.S. - Great stay and comfortable, the shrimp tacos & Paloma were excellent from the hotel restaurant

Fue rápido el check in. Nos gustó que la habitación estaba en el mismo piso que la piscina. Las camas cómodas. Nos dieron una bebida de cortesía en el bar esa noche y al día siguiente disfrutamos un buffet de almuerzo muy rico.

Very clean and helpful stafg

Great service

Super agradecidos, todo el Staff, muy atentos, muy serviciales y profesionales. Aunque.solo estuvimos una noche x razones de escala. Muchisimas Gracias en especial Cytlali y Alejandro en Recepción quien se portaron muy amables, y e hicieron nuestra llegada muy amena. Los Choferes muy amables también. El cuarto super limpio todo lo necesario. Desayuno, muy exquisito y muy variado. Sinceramente 10 de 10. Altamenente Recomendado. Hasta la proxima. 💯:)

Excellent service! Clean hotel, comfortable bed, great food at the restaurant and excellent staff service.

Awesome 👌 the best See you soon

I try and stay there when i can just because everything goes well there..

The overall experience was great

Great service, excellent customer service,nice and clean hotel

I been staying in this place when I go and still going insta a perfect place

I’ll be staying again definitely when I visit to this city.

Xx

Clean and good location

The hotel was very clean and comfortable we only stayed one night since we took a flight the next day. The water was bit cold and the room got a little warm in the middle of the night, but it was not horrible.

Perfect location

Love it

Sin duda el mejor hotel en el que me he hospedado. Todo el personal atendio a mi familia muy bien quedamos satisfechos esta muy hermoso el hotel. Las personas que trabajan alli desde la recepcion hasta las señoras de la limpieza nos atendieron bien y son muy profesionales. Cuando regrese me hospedare alli de nuevo.

Had a splendid time at this property. Great staff that treated our family very nicely.

The hotel is clean ans joyful I liked very much the cartoons painted in the walls. Specially the ones related ro nuevo León state. Is worth to see and understand them. The hotel is close to rewtsitabrs.

clean and quiet

Good

Great service from check-in to check-out

Great experience, very clean and convenient, great restaurant and breakfast spread. The service was everything you would want. Should be a 4star hotel!!

Having problems with morning and evening staff at main counter. Even staff was excellant.

This is one of my favorites hotels in mo terrey, everytime that a have to visit costumers on Apodaca, I stay here. Very high recommend

Todo excelente si volvería a hospedarme, él bufet muy completo y rico

I really enjoyed staying at this hotel. Had a wonderful, helpful and friendly staff. Great food and very clean rooms.

The pool was closed due to under construction which was never mentioned when I done my reservation. The gym was outdated and most of all machines there didn’t work. Besides that beds were comfy clean breakfast was great

Excellent staff. Easy check in

The restaurant staff was attentive and kind, unfortunately front desk staff were a different story. The breakfast area was crowded and the floor dirty with small pieces of food on the ground, I guess they're probably understaffed. There was a sign in the room offering complimentary toiletries. I called front desk to ask for a tube of tooth paste and they never brought it to my room. Later on, I walked over to the front desk to ask for the toothpaste and they never offered any complimentary, and instead tried to sell me one in a rude, unwelcoming fashion. The room they assigned us was noisy as it was on 2nd floor, and they held events in a ballroom at 1st floor, so the music could be heard clearly, along with noises from the lobby. Lastly, the indoor pool was under maintenance, and, to my understanding it's been like that for the past 3 months or more. Sadly, because this was one of the main reasons we booked here in the first place. Would not stay here again.

The breakfast included was great, and the free transportation to the airport is also a great perk

Most hotels we stayed at (not just here) needed some attention to up-keep. Our cab ride to the airport was just plain awful. The cabbie had a natural gas car which was noisy and underpowered, he coughed and made token efforts to clean his filthy windshield, and was rude. Welcome to Monterrey. They offered complimentary drinks but they were no good. I bought an extra pina colada at their bar and was shocked at how bad it was. The complimentary breakfast buffet was very good however.

I specifically booked this hotel because it said indoor pool and airport transportation. Well, SURPRISE! the pool’s heater wasn’t working and the transportation for the airport started at 6am on Monday (my flight was for 4am). That upset me. The hotel was clean and newer. I just needed one night.

Good Service

The best!

Everyone at the hotel was beyond nice. It was a great experience, the breakfast was also amazing!

ok

Staff was very friendly and helpful, excellent for short stopovers

Nos encanto el buffet. Fue una lastima no haber usado la alberca esta vez. Ya que estaba en mantenimiento.

Very helpful staff.

Wonderful staff!

.

very rude for customer during check in

Fue una estancia corta, solo de paso a EEUU, pero decidimos quedarnos aquí por agradables experiencias en otras ciudades y lo confirmamos

Amazing staff, going the extra mile for their guests. The entire hotel was spotless! Super clean. Very delicious breakfast,

Near airport nice and clean and very polite staff

In General we love this hotel, we have previously stayed. The bfk is delicious.. the reason why I rate it 3 stars is because, our room had a weird smell.. I let the front desk know and they added air freshener, but the smell was still there..( I do have a very sensitive nose) and our A/C was not as cool as we like.

The hotel is hard to reach.

Rooms were small and they had full size beds not queen.

Everything was all right. The only thing to consider is that the pool should be cleaned and vacuumed with more effort and frequency. I've stayed for two times in a short period of time, the first time a thought that maybe they were experiencing lack off staff, but the second time saw it was also dirty. so definitely they need to effort more on that point.

Excellent!

Everything

Necesita atención al servicio al cliente. El café y comida frio a pesar que les pedimos varias veces caliente

I think as traveling tourist they should be more accommodating to the needs of every guest.

I suppose be at the airport at 5:15 am. No shuttle service until 6 am. Hotel promises a free taxi service. Taxi didn't show up no plan B on the hotel side. I will no stay at this hotel again.

EVERYTHING WAS OK: ROOMS, POOL, RESTAURANT, BUILDING, STAFF. THE ONLY THING I DONT DISLIKE, BUT I THINK IT WAS TO MUCH, IS THAT THEY ASK FOR OUR ID'S AND TAKE A PHOTO COPY OF EACH PERSON WHO WAS GOING TO STAY.

all was ok

Excelente lugar

Great service, staff was very friendly and accommodating

Great place to stay.

Great place to stay.

En general fue buen servicio .

LLegamos y nos dimos cuenta x la noche que no había jabón, shampoo en fin nada. Por la mañana fui a preparar cafe y tampoco había cafe.