Marvic Hotel Boutique

Todas sus instalaciones

The property is nice and clean great location friendly stuff and comfortable

The music was very loud near the hotel up till 2/3 am and construction in the area started at 7/8 am couldn’t rest couldn’t sleep more then 3/4 h per night

In overall it was excellent. They just need to pay attention to details

Todo super bien, muy comodo y limpio

Que no habia agua en la regadera y despues de que se reportó subio pero en la noche volvio a escasear. Tambien se me hizo un conbro adicional a lo que booking me habia presupuestado, ni en recepción supieron el por que. Quise cancelar antes del viaje y no me lo permitieron, sin embargo, cuando me hacen un cobro adicional me dicen que tengo la opción de cancelar, solo como nota al hotel: deberian ser mas flexibles, por que cuando el error es de ustedes , piden comprensión.

Rooms were spacious and very comfortable. The pool was a big plus. Reception staff was AMAZING

No cleaning staff whatsoever and maintenance was very poor in most areas. The area in which the property is located is extremely noisy.

Depuis notre arrivée à l’hôtel, nous avons eu de problèmes divers: manque de couvercle de la toilette, coffre de sécurité bloqué, coupure d’électricité et de l’eau dans la chambre non averti. Par contre, la réceptionniste a tout fait pour régler les inconvénients. Service très apprécié

A lot of comestic fixes needed and safety as far as pool ladder not screwed completely and rusted Hotel room needs a lot of of cosmetic fixes the pool kitchen are isn’t open and the rooms and pool area don’t look exactly like the pictures the pictures are from when they first opened which is false advertising not bad stay for 1 night

The price, the staff, the location

It was dirty, it smells bad, no hot water, vets bad soundproof, we could hear all the conversation in the hallway, only one window and it gives directly to the hallway that everyone can have access to. The bed was hard like a rock

Great location, Great Staff

A/C filters were dirty

A very good stay for a quick solo trip to Playa! The hotel was well-situated for my purpose of going there. I would highly recommend that a bar fridge be placed in each room! It would hold water, juice and a few drinks. No kitchen facilities are alright for a quick trip but water is a must. I would use this place again if there was a small fridge in the room.

I found it to be a good hotel for the price. It definitely is not for the pickiest of guests, but a great staff that are helpful.

If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.

This establishment is incredibly deceptive and has left me thoroughly disappointed. I stayed there for 14 days booked through Expedia, and I quickly learned that refunds or cancellations were not an option, which felt extremely unfair given the circumstances. From the moment I arrived, I encountered issues, starting with the hot water situation. Not once during my stay did I experience a hot shower; each day, I was assured by the staff that they were "working on it," but the situation never improved. To make matters worse, I experienced a complete shutdown of the water supply without any prior notice while a water company was filling their tank, leaving me without basic amenities at the most inconvenient times. Additionally, I observed them turning off the electricity during the day, which is quite frustrating when you have yours up the stairs. I eventually switched rooms, and I can confirm that the reviews regarding the musty smell and the presence of mould were spot on. The second room I was given still had lingering odors and signs of neglect. The pool area was nothing short of a stagnant swamp, and I found the deck boards to be splintered and hazardous to walk on, raising significant safety concerns. Once again, the quest for even lukewarm water for a shower proved fruitless; I could only expect frigid, uncomfortable showers throughout my stay. In conclusion, I absolutely do NOT recommend this place to anyone looking for a comfortable or reliable stay. This expe

This place was not as described. The bed was the hardest I've ever slept on. It was incredibly noisy and not as clean or well maintained as I would have expected. The restaurant and outdoor seating was closed and unusable... The staff were mostly very nice and helpful and it's only 50 feet from 5th Avenue which was very convenient but also very noisy.

Only bad thing not hot or water pressure in show.kinfa hard to clean beach off

My King room had no closet or anywhere to hang my dresses and so when they moved me into a double bedroom which had a 12” narrow hanging area it was fine for 6 days but the 3rd drawer was hanging open & you couldn’t close the drawer to use it. Maintenance was suppose to come in the next day but no one ever came. I just avoided the use of the drawer. Toilet plugged up and you couldn’t flush it one morning but housekeeping fixed it while I stepped out shopping for a few hours. Otherwise I highly recommend putting in ALL the rooms a wardrobe cabinet or closet to hang clothes.

The only good thing about this hotel is the staff that are helpful and friendly. When we arrived our bedsheets were dirty, they did exchange them. We stayed in a room with a balcony but you could hear all the street noise and live bands well into the night. The balcony lights do not turn off, all that light comes into the room so it’s like daylight all the time. We tried to block the bright lights from the balcony but it still entered the room from the corners. Although it’s low cost hotel close to 5th avenue, I would not recommend staying here, it was not restful or peaceful stay.

Has the things you'll need for a simple stay. Has a stove-top and microwave. The pool on the roof is a nice touch. It's getting some wear and tear since I was here when it opened 5 years ago.

Location and staff.

Water in the shower goes in every direction, but down. Lots of limescale on it, it is not maintained good enough. Toilet wasn’t flushing and it took a full day to repair. Wifi wasn’t working in the room, so we were told to use the router from the next room, but the connection is terrible. Mattresses are hard. No fridge in the room. Pool does not seem maintained/cleaned.

Location is good

Rooms are super small, dark, shower was broken. It can't cost $85 usd per night for such a quality.

Location. Clean room

Bed was hard! Maintenance was needed a bit worn out…towels etc..,rooftop pool

Great front staff! They offer water cooler on the floor. That was nice. The Room was comfy. I had a nice kitchen. However I had no natural light or fresh air access . ... .I was told Rooms with a balcony has no kitchen . So i was okay for the two days I stayed ...Seriously could not do longer with that situation Also, the Hallways were dark, no power on I figure they were conserving.

The location and the room was spacious and clean, however shower takes a bit of time to get hot water and the water goes all around the floor when u showering

It says late check out included in the price until 1pm but they ask u to leave by 12pm or u pay an extra 200$ pesos for each additional hour, it has to be a specific information that u need to pay extra for the late check out but it doesn’t say that when u book the room

We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.

Friendly staff who are very helpful. Check in process and as easy although it was later at night. Room was clean, comfortable.. for the price l, I would definitely visit again

If you choose this property please use the in room safe and protect your items. This is the first property I had my airport cash stolen. The property is in a good location and was quiet for sleeping. If I had not had money taken and bags gone through I would have recommended it.

Thanks

The bathroom is kinda small. Everything else were great.

The property is well located. It’s okay in general but the cleaning has to be improved. The bathroom walls and the floors were really dirty. We booked a room for only one night and it was an inside room with views to the hallway. Dark and no natural air.

el hotel no es muy limpio y tiene muchos problemas con los baños y huelen muy mal todo el tiempo, los cuartos estan muy estrechos y muy encajonados , las ventanas dan haia la plomeria del hotel y no hay luz y muy mala precentacion, quisas para un par de dias esta ok, pero nomas de 3 dias , las camas esta bien duras y duele el cuerpo al dia sigueiente , solamente el personal del hotel es bueo y amable.

Nothing didn't stay as the room was not the one I booked . After getting checked into the room , the first thing i noticed was that there was no balcony as in my booking I told staff I had booked a room with a balcony and was told that was because the pictures were wrong, even do they listed the balcony in the room amenities. I was told I wouldn't be charged as they did not have the room option I booked. But just after I left, they still charged my card for the taxes for the booking

Nothing didn't stay as the room was not the one I booked . After getting checked into the room , the first thing i noticed was that there was no balcony as in my booking I told staff I had booked a room with a balcony and was told that was because the pictures were wrong, even do they listed the balcony in the room amenities. I was told I wouldn't be charged as they did not have the room option I booked. But just after I left, they still charged my card for the taxes for the booking

Located on the quieter end of fifth avenue. May not suit those wanting easy access to the party areas. Main criticism would be that the sun deck on the roof was out of use. This meant there was no where to sit in the sun by the pool. As this was the main reason I booked the place, it was a bit disappointing.

Nice clean

.

Electricity didn’t work for one day and I woke up sweating Also, no water to shower on day 1

Enjoyed the stay, But the room was much smaller than what I thought we were renting based on the pictures online. Orbitz should do a better job showing all of the rooms available not just the really nice ones.

The room are super clean and it smells nice all around

The WiFi is quite bad sometimes it doesn't work or run to slow

Loved it!

Very cute, quaint hotel in PDC! The initial room I booked was quite small, but very comfortable and fairly clean. After deciding to stay a few more days, the front desk staff upgraded my room, for a fee of course! I'm not sure if it was more than it would have been vs booking.com, nevertheless, it worked out! The new room with double beds was very spacious and way more comfortable than the single bed room. It had a kitchen with a mini fridge and microwave, stove, dishes and utensils. Overall, it was a pleasant stay! The hotel, management and housekeeping staff, were all very nice and the wifi worked great!

The rooms contained a few minor stains on the furniture and the television repairman had an attitude!

WALKABLE TO EVERYTHING. CUTE AND QUIET. SERVICE ANIMAL FRIENDLY!

I had a fantastic one-night stay at Marvic Hotel in Playa del Carmen. The room was clean and comfortable, the staff was friendly and accommodating, and the location was perfect for exploring the area. Highly recommend for a short stay!

The room was a bit dimly lit.

Marvic hotel and their staff are amazing! Stayed two nights near the end of my trip or else I would have longer. Staff is really friendly. My room was clean and everyday they came in cleaned the room. Lots of great restaurants, bars and shops less than five minute walk. The beach is less than ten minute walk. I definitely recommend staying at the Marvic

the property is save clean great location ppl at the reception the entire team of employees are very friendly and helpful I been very satisfied

is very clean comfortable great location and price

everything is good very satisfied pols at the reception are very friendly

tienen muchas reglas,quieren cobrar por todo, ami me cobraron 60 pesos por que ensucie una tualla con mango. a otra persona le cobraron por que un nino tiro soda en el piso. la escusa que usan es de que la persona que limpia le toma mas tiempo limpiar.las camas parese ser que son de piedra.

El staff fue muy amable en recepción y también las personas que nos atendieron en el turno de la noche, el hotel es muy limpio y me gustó mucho el área de regadera, es muy amplia y el agua sale a excelente presión.

This was a great hotel if you are planning to stay off resort in Mexico. My mother is a snowbird and my sister and I went to visit her for a week so we decided to stay somewhere near her and close to 5th avenue. This place smelt amazing, the pool was very clean and the staff were so friendly and helpful. Our toilet had broke mid week and so they moved us to a bigger and nicer room for free. So accommodating! Would 11/10 stay here again.

My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.

We were extremely disappointed by the state of the Marvic hotel vs what was presented to us in the photos on hotels.com. As can be seen in the photos: Cracked, rotting wood with nails sticking up on the pool deck. Many, many tiles missing and sharp all along the edge of the pool and on the floor of the pool. Only three chairs next to the pool. When we up to sit at the pool - two were taken and we can't sit on the wood deck because of the poor state of the wood. Mold in the shower at the edges and at the corner of the vanity. Towels were not only old and ragged, they were stained in several places. Cumulatively, this was too much for us. After having been checked in for only 2 hours we tried to get our money back and were told by both hotels.com and the Marvic that it was not possible since we didn't cancel before we checked in. How could we possibly know the state of cleanliness and upkeep prior to checking in? We took our lumps and checked into another hotel immediately. Very, very disappointed in both hotels.com and the Marvic.

hotel was clean. Good location.

the pictures that advertise the rooftop are false, rooftop has no bar, it's in very bad shape. pool is OK. the apartment has no fridge, so you are trapped there without anything except water. several things don't work, the shower is in horrible state. you can hear music until midnight from the surrounding bars. it's certainly not 4 star hotel.

The property could be great but the services they list aren’t always working. Internet wasn’t working the entire time and penalized my stay and costed me extra to go elsewhere. The water doesn’t always come out, and not hot

Pros: location (close to avenida quinta), new build (fairly new building)

Cons: room w/ no windows, jail feel, extremely small. misleading pool pics. not really a hotel to be honest - more like a new built condo building w/ many apartments (no common area, place to eat, etc). Fine if you are going out in Playa and just need a place to sleep, NOT suitable for more than 1-2 nights max or if you plan to spend any time in the property. Oh yeah, internet not working anywhere.

The location was good, close to shops and restaurants. Its just a place to sleep, clean up and go explore.

The hotel is quite nice however the front of the building is noisy at night and the back is much quieter after midnight when the live music stops. The staff are helpful. However, there is. O English television stations available and that is a must have for many.

The room was in poor conditions, dirty and with a kitchen I did not ask for. The cleaners did not clean the room and left the garbage from the previous guests. The staff was useless and unable to address or improve the stay. The bedsheets were disgusting and the bathroom had dirt all over the place. The room had a window that faced a wall and felt claustrophobic.

Staff were amazing and extremely friendly and helpful. The foot top bar was not open at all, which was a bit of a let down. The root top pool itself is nice and a great place to hangout. We were able to bring in outside beverages (no glass) and enjoy them with our feet in the pool. We booked a suite with a balcony and we could see glimpses of ocean view, while still being close enough to 5th Ave strip. This end of 5th Ave is quieter but still lovely, just has less pushy vendors. As LGBTQ travellers we felt comfortable here.

I wish we had a mini fridge or something to keep drinks cold.

I haven’t find any upgrade. They gave a room on a main floor very close to the lobby

The hotel was located within easy walking distance to restaurants and coffee shops. The beach was about 5 minutes away, so very walkable. The suite itself had no view, the window faced into the building next door about 5 feet away, but it also blocked any noise from the street. Would stay again.

The location!

The cleanliness of the room was really poor and the sheets had blood on them and the kitchen was absolutely filthy!! Absolutely disgusting

Every member of the staff was so friendly kind and super helpful.the best . Studio was super ,quiet, good kitchen location location

Hotels.com promoted a room with balcony & thats why we took it. The room had no balcony, they gave us a room with window facing a wall (6 feet away). The bathroom smells sewage because the plumbing was done poorly. Cleaning lady came to clean, she never flushed the hair my gf left on purpose to see if they'd clean! 3rd day, we left on an excursion at 5am when we came back at 22h45 the room was upside-down the same way we left it. No clean towels, smelly bathroom, no room service done! The lady at the front desk was helpful, she tried to help which was appreciated but it was not worth the money i paid for...

The location is good; close to 5th avenue, so central. The sitting area of our suite was well-decorated. Other than that, I’m struggling…

Curt staff, hard beds, poor Wi-Fi, no bottled water provided in rooms, questionable cleanliness of bathrooms, a temperamental door lock (locked out of bedroom for nearly an hour), and toilets without toilet seats. But most of all, having 420 pesos deducted from an unexpected deposit that was taken upon arrival because my son’s girlfriend got makeup on a face towel.

Location was the only good thing about this place

Do yourself a favour and avoid this place if you want to enjoy your holiday. I really wish we read the other reviews properly before booking. The place is very outdated and dirty. My toilet seat had wee all over it when I checked in and when I asked for housekeeping to clean it, they arrived and just wiped it with a rag and no cleaning product. I then used a baby wipe to wipe the seat and it was completely black with dirt 🤢. The WiFi didn’t work and the shower water was cold. The beds were uncomfortable and the bedding and towels were of questionable cleanliness. The pool area is dirty and outdated and not at all like the photos, none of the photos are anything like the reality. After reading the reviews about hotel staff coming into rooms and stealing things from the safe and room, we kept our valuables on us at all times, I recommend you do the same if you unfortunately have to stay here. Upon checkout, they charged us a lot for some marks on a towel that was already dirty when we arrived and that will come off in the wash. But we were prepared for them to do this anyway as we knew they were sleazy scammers. Not sure where they got their 4 stars from, must have bought them with all the money they stole from guests 🤷🏽‍♀️

This hotel is so special because of the style used in the planing of the suites. The staff is not pretentious, but simply kind caring welcoming and truly caring about your comfort. The rooftop pool area is very usable and nice but they are in the process of renovating so not perfect. The neighborhoods is quiet because it is at the northern part of 5 th avenue. Still close to the action if you want to walk a few blocks. The neighborhood is in transition boho chic. In a few years we won’t be able to afford to stay here..haha, but seriously. The best beach stretch for walking is one block away. The real people of playa are here along with the expats who are here for winter. Eclectic crowd. Lots of doggies in the surf.Mexicans love there dogs. So do we. Cheers!!

Very nice staff really helpful. Our room’s coffee machine was broken and they got another right away.We were short on forks and knives but got some very soon after our request. Our coffee mugs were both cracked so maybe dishes need to be checked for chips etc Layout of unit great . Good mattress . Would stay longer . All rooms don’t have balconies ,you must request a room with one if important for you to have one. Super neighborhood, quiet and more a regular atmosphere not like busier part of 10th Avenue. Would come back.

Stayed alone for 2 nights. The price was right! Cute rooftop pool, very walkable to shopping beaches and restaurants in the area. Felt safe, clean and had all the basic amenities you need, friendly helpful staff as well

Friendly staff and clean facility

Didn’t have a window that could open.

Nada que ver con las Fotos que ponen

Staff at the reception were amazing

Room was very simple

Location was perfect near to the 5th avenue

I requested for 2 separate bed but unfortunately they charged me for the whole week

Best hotel ever!!

It was clean

The elevator was broken, we had rooms on the sixth floor and no one gave us a notice beforehand. Sinks and showers on the sixth floor run out of water. Staff offered sex work unprompted.

Modern, centrally located hotel with very friendly front staff team. Conveniently located just one block from the quieter end of 5th Avenue. Close to Calle 38 and the great restaurants in that lovely part of Playa del Carmen. The king superior rooms are spacious with a couch and a balcony.

It was hard to get hot water in the shower. There were motion sensor lights in the stairwell that didn’t work very well. The stairs are curved and there are no handrails. The elevator was out of service during our stay.

Rooms are tiny but very cozy and well designed

I like everything just my suggestions is great if you have you own parking !!

Place was basic, but clean, and a good location. This end of 5th is much slower than the rest. Which was good and bad.

My room was clean upon arrival and clean throughout my stay, thanks ladies, my visit was pleasant

Very clean, excellent quality accommodations and terrific location and staff.

Nothing

Location is great Room size (room + kitchenette) Bed size

The smell in the bathroom is terrible WiFi connection sucks, so if you’re thinking to work from the room, not possible or any other area in the hotel Staff is not that friendly or helpful The pool area is wack Cleaning can improve, specially because of the sand Mattress can be a bit more comfortable I general looks depressing the building and the rooms

The location

There is no tea or coffee maker in the room. There is no bath robe. The walls are not soundproof AT ALL. It has been so loud in the evenings I have had to buy earplugs and have barely slept my entire trip. There is a bright light in the center of the complex that stays on until late in the evening and it makes the room impossible to sleep in without an eye mask. The sheets has stains all over them and the room is always humid. The WiFi barely works, sometimes. This room is not as advertised. The photos posted are not even of the same bathroom or bedroom. The layout is completely different.

Amazing

It was a great location, close to shopping, restaurants and I felt safe walking around since I was traveling alone.

Sheets and towels in the room where dirty, all of them had stains. We changed 5 rooms and all of them had dirty sheets and towels. The receptionist told us he doesn't have clean towels. Curtains were broken. Very bad experience with the hotel.

Great value for money and excellent location.

No bar facility on rooftop.