Laguna Grand Hotel & Spa Songkhla

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Staff and the facilities. All amazing

Water pressure for the shower on the 5th floor was up and down constantly. Didn't like that at all, but that was my only gripe. Great hotel :)

Very modern and clean

Not much halal food

This is a large modern hotel with great facilities. The breakfast choices are excellent. The rooms are modern and clean. This is the second time I have stayed here.

The menu doesn't include pork products. The hotel is located about a kilometre off the main roadworthy few shops close. However a new 7/11 store has just opened next door.

Highly Recommended

The hotel is very quiet and clean, my family and me love it so much.

The toilet doesn’t provide any clothes hanger, so you need to figure it out.

Infrastructure

We stayed at Laguna Grand Hotel & Spa Songkhla during our road trip and unfortunately the experience did not match the pricing or expectations of a resort property. The hotel looks impressive in photos, but several important facilities and services were disappointing. The swimming pool was closed during our stay and this was not informed before check-in. The room AC was not working properly, making it uncomfortable in Thailand’s heat. Even the lobby air conditioning was switched off most of the time, which gave a poor first impression for arriving guests. Food pricing was at almost 5-star hotel levels, but the food quality and taste did not justify the cost. Breakfast options were also very limited and items were not refilled properly during busy hours. The property has good infrastructure and potential, but maintenance, transparency, and overall guest service need serious improvement. Travellers, especially families with children, should confirm the status of facilities before booking. Additionally, I was charged 380 baht, for frame which contained, bar code for ordering the food, that fell from bed, the mirror was ok but frame broke.. seems like it was place to charge you. Be careful while booking….

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Wonderful hotel. Nice big comfy rooms with extra large tv with English spoken channels. Nice swimming pool. Good restaurant with a huge variaty in cocktails, drinks and food.

Nothing bad to tell about this place.

Room and the facility

Room size is big. Shower was good. Nice breakfast

The floor had a bad sewage outflow smell. From lift to the inside of the room.

Frühstücksbuffet; Zimmer-upgrade; Fitness Center

Wenig Liegen beim Pool

The staff was very kind and professional. There was so much that stood out as excellent. check in was fast. I was surprised at a few simple points for all the big amazing presentation. Smart eco choice for halls with no air con. No hand soap in bathroom, was told had to “ask” for it. I would assume cleanliness after using facilities would be essential. Asked for staff to assist with air con 4 times, we were only there overnight but no one ever came. Bed was very comfy. Pillows perfect, 2 per person. I’m a medium size woman “8” and the robes were both too small for me, but nice touch (again considering no hand soap but useless robes). Loved the sliding bathroom door. Large mirrors. View was gorgeous overlooking water (river/lagoon?). The food at Riva was beautiful, not very tasty, I mean naturally. Only had dinner there. Tried several dishes. Stir fried rice was bland. Not much natural flavor of the food. Somewhat bland on flavor, muscles were tough. Shrimp rolls were different, only ground shrimp, no vegetables in the mix, but nice light crispy roll. One (1) scallop in a scallop dish, the pappardelle sauce was amazing though. Tried the pizza, it was interesting, nice crispy crust but cold when brought out, cheese is not tasty cold. Breakfast was great. Lots of tasty freshly prepared options. The pool was super refreshing. The workout room was more than adequate and beautiful view. Overall we would stay again for sure. Probably just eat somewhere else.

Frühstück, Zimmer und die Ambiente

Service war manchmal etwas zäh

.

Convenient location not too far from airport, excellent facilities and services and wonderful staff

Excellent staff (in the basement parking area). Spacious basement parking.

There was a noticeable damp smell in both the room and the corridor.

Nice place. Good service. Breakfast is Superb.

Excellent, friendly staff. Reasonably priced and a high standard of service. Will be back

สวย สะอาด พนักงานต้อนรับ อบอุ่นดีทุกท่านเลยค่ะ

อาหารเช้าแพงมากค่ะ🤣

Very beautiful hotel , good service

The location is a bit remote , far from the city

This was my second stay in this hotel. it's a very good location for my interest and the facilities are very good. the restaurant has a good variety of dishes, and the bar is decent. The overall service and friendliness of the staff are great! clean ample rooms and good beds.

It was clean, new and the staff were nice.

None.

The property itself was beautiful, nice rooms and very spacious. Great facilities. The pool was great, had a kiddies area of the pool which was shallower. Staff were very accomodating and friendly.

Nothing

Good

Everyrhing. Its just a great stay

Nothing.

I am writing this review from room 502 at 1am - in pain! The hotel’s pool area is a bona fide health hazard. We chose this hotel as a one night stay on a road trip from Kuala Lumpur to Phuket (stayed one night in Satun on the way there) and back (via one night on Sichon and one night in Songkhla). After a throughly enjoyable drive from Sichon, we (13 drivers in all) decided to chill out at the pool. 3 of us had falls due the stupid and dangerous design choice of surrounding the pool with tiles that are extremely slippery when wet. Mine was the most serious - I am positive that my severe fall backwards after exiting the pool (injuring my hand, elbow, hip and neck and narrowly missing cracking my skull on the pool ledge in the process) is not the first time this has happened, nor will it be the last! The hotel’s pool area didn’t have any warning signs about the dangerous floor nor are the guests warned. I will never use this hotel again.

Quiet place, and has nice staff. Our room has a large space and my son loves the bathtub. We had complimentary snacks in the room, loved it!

It would be good if the hotel could get their halal certificates for their restaurant.

Great food and pool facilities

All.. From the entrance until the room.. It was comfortable.. The pool also clean..

Nothing

非常に不快な臭いがした。 エレベーターを降りてから部屋に行くまでの廊下にも嫌な臭いがあり、それは部屋に入っても続いていた。 窓を開けて換気し続けないと耐えられないくらいひどい悪臭だったにも関わらず、案内したスタッフから部屋交換の提案もなかった。 バスルームも配管から上がってきたと思われる下水臭が漂っていて、苦痛だった。 この値段を支払って、こんな臭いのホテルの滞在はあり得ないと思った。

The place itself, the views, the facilities, the food, the staff were all amazing! We've been to different hotels and restaurants, and I could say that the breakfast we had there was the best breakfast we've had so far!

Nothing

This is our second time staying here, and we’re just as impressed as before. There’s plenty of parking, the staff are lovely and provide excellent service. The room is spacious, clean, and modern. We've stayed at several hotels in Songkhla, and this one is the best.

Cosy

All good

No A/C in hallway .. beautiful exterior

Very clean and tidy, very spacious, good hospitality!

Location a bit far from hatyai town, difficulty to get a grab easily.. We book for a king-size bed, but they provide 2 super single bed joint as one bed, Not comfortable for sleeping in the middle of the bed!

My first impression is the front desk staffs who are very friendly. They offered to change the room that fit with 3 people. The hotel location is convenient to go to the Songkla Old Town and Koh Yor. The breakfast is super good. My friends and I had lunch on the arrival day and 2 dinner on the following days, the meal are very delicious.

none

As members of the 20-strong Anglo-Thai Society Regional Tour, my wife and myself have just completed a most enjoyable overnight stay at the Laguna Grand Hotel & Spa Songkhla. It certainly is a Grand Property and a busy one too - we were just one of a number of Tour Groups staying at the property. Something very noticeable at Breakfast (served Buffet style - with something for everyone) where the large number of tables (inside & outside) quickly filled up. The rooms are very spacious and have all the necessary amenities. We certainly had a good night’s sleep - much needed after another long day! Some of our Group also made good use of the swimming pool which is at the rear of the property which backs onto an attractive river - guarded by a rather large crocodile!!

Clean room & beautiful lounge

Location 20 min from the town. Swimming smaller than expected.

The facility and room are new and clean. Surrounding environment is good.

The shower water temperature is super unstable! Either way too hot or too chill. The safety box and water kettle is not working well. Plus the electricity is a bit unstable as well.

Calm and quiet Neat and clean Swimming pool and gym was good.

Breakfast has many varieties, but mostly the same for the five days, could have more variety for a 5 to 7 day stay. No nearby shops/facilities to walk and explore. Have to depend on the hotels restaurant and cafe. If you drive it might not be a problem, else getting around isn't easy.

New property and lovely thai girl

Good location and nice service

Notting

Easily, the beast hotel in Thailand. Everything was six star. 2 small and weird problems - stunning pool with attached gym etc - yet there are only TWO sun loungers around the entire pool! Everyone else had to sit in hard wooden upright chairs. No relaxing here. Were all the sun loungers stolen???? 2nd - we asked Reception to call a taxi for us to go into the main town. They wouldn't - they just suggested we download a rideshare app! Which proved so hard with an Australian phone etc.

Laguna Grand Hotel & Spa Songkhla is aging badly as it was poorly built, with uneven surfaces that might cause you trip and suites that have limited access to natural light. The staff is uneven - mostly great but when it's not (particularly on the front desk), its terrible, The only mean we have eaten at the property is breakfast, and its disappointing.

綺麗で会議や結婚式などに使われています 静かですが周辺には何も無いのでレンタカーあれば 便利です。 滞在するのは最高最適なのでお勧めです

The hotel had great facilities and the rooms were very well equiped, the breakfast buffet had a great selection.

The location was a bit remote, we had to get a taxi to any attraction but Grab is very easy and cheap to use.

Nice decoration

Far from centre Difficult to get taxi, they will charge extra

Excellence Hotel to stayed, very comfortable with alot of facilities, buffet was good.

Clean hotel with helpful staff and big rooms

Constant rain

Hotel staff were friendly, polite and willing in accommodating our specific request. All the facilities were well maintained Loved the buffet breakfast!

Limited facilities for children to play, would be great if they could dedicate a children's room Limited food options in the area. You will need to drive out unless eating at the hotel restaurant.

The best reflexologie/thai massage in a relaxed athmosphere