Casa Eva Hotel Boutique & Spa

Wonderful Stay at Casa Eva — Best Staff Ever! We had a wonderful stay at Casa Eva, and the staff was truly the best ever! Everyone was so friendly, helpful, and accommodating. They went above and beyond to make sure we were comfortable. One thing that really stood out was after we had a late night and didn’t leave our room until around 3:00 PM. Even then, the staff still checked on us and asked if we needed our room made up. You just don’t find that kind of service at other hotels! It really made us feel welcomed and cared for. Our room was large and comfortable, although it was a little dark. The air conditioning worked great, and we always had plenty of hot water in the shower. The included breakfast was excellent, with plenty of food and lots of choices. There was something for everyone, and we really enjoyed starting our mornings with breakfast there. The only downsides were the small closet and lack of drawers, so during our week-long stay we had to live out of our suitcases. The internet was also not very reliable, which could be frustrating. And, of course, being in the city, the fireworks popping off all day and night—24/7, 365 days a year—can definitely be a lot! Between the unreliable internet and the constant fireworks, those were really the only drawbacks we experienced. Despite those minor inconveniences, we would absolutely recommend Casa Eva! The amazing staff, spacious room, great air conditioning, hot showers, and excellent breakfast made our stay very enjoyable. The outstanding service alone makes this hotel worth considering.

Fireworks in the city

La atención del personal de recepción es excelente.

Hace falta mantenimiento por el costo. Nos cambiaron a otra suite porque no tenía aire acondicionado y la segunda muy bonita y grande pero el olor a tubería era insoportable, dijeron que porque no se habían usado recientemente.

Worst Experience Ever!

Terrible we booked 3 weeks in advance and they gave our room to someone else when we tried to check in

Superbe endroit. Un bijoux caché sur une rue ordinaire. On entre comme dans un petit paradis.

Tout était parfait.

Pablo à la réception est très professionnel. L'établissement est joli et décoré avec goût. La piscine est très agréable et chaude. Le service de voiturier est efficace

Il n'y a pas de restaurant ouvert le soir, la qualité du room service est moyenne. Le restaurant ouvre trop tard le matin. Le personnel du restaurant mériterait une formation.

One of the best hotels we stayed in during our travels in Mexico! Very comfortable and atmospheric rooms. Nice swimming pool and good breakfast. Location is very convenient for exploring Cholula.

facilities, staff, location, parking, breakfast everything was great.

El servicio y el lugar son geniales

Quiza pondría atención en la regadera del baño y la temperatura del agua en la regadera no es constante

Alimentos

Falta de ventilación en habitaciones

The personnel, Miriam and Damian hosted our stay at the boutique hotel. They were the most kind and helpful people. They helped us with our needs from finding a beauty salon, buying denture paste for my mom and a shower bench for her to shower safely. Miriam and Damian nades feel super welcome. We are very grateful for their hospitality. Obviously, the premises were impecable and beautiful.

Some wall art paintings display depressing images.

The place was comfortable, great staff, great location.

Nos gusto la atención y el personal atento

Le faltaba un poco de iluminación

La atención del personal

La falta de iluminación en el baño

La atención del personal

Ubicación e instalaciones

Todo ok

Muy buen gusto y muy buena atención del staff.

It is a very lovely hotel.

The Internet was "ify".

El ambiente del Hotel, muy agradable

The location was great, and it was quiet in our room. Our room was spacious.

It was fine. Breakfast was good…but the first two days our server needed some training. The next server was very good.

El desayuno riquísimo.. la mermelada de guayaba deliciosa!.. y los masajes así como la atención de la Srita masajista me parece de nombre Anahí fabulosa!!!

La temperatura de la alberca.. el agua estaba demasiado fría y que entre las piedras de la pared de mi habitación [creciente] abajo del televisor habían telarañas

Everything

Nothing

The location is perfect because you're in downtown but 3 blocks away, so it's a pretty quiet area, the place is awesome, very good service, very large room ( we stayed at the "Serpent" suite), good wifi, in all a great value

The breakfast included is pretty basic, only eggs, juice, coffee and bread. In our suite the hot water was on and off while showering, anyhow that's typical in South America

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No lo use

Durante la madrugada se fue la luz en el hotel

Wonderful place, lots of beautiful peaceful places to sit and enjoy the quiet. Great location

Excelente!!! Cómodo, limpio. Buena atención y servicio. 10/10

Sin comentarios

Nice, pretty room A/C and heating work well and easy to use Great staff Good breakfast There's a pretty pool, but it's not big.

Shower.

Sehr sauber und sehr nettes Personal. Alles sehr geschmackvoll

War alles gut

el ambiente del Hotel es muy lindo, la ubicacion y me encanto que orfece servicios de SPA

La cama de la suite Cielo, super extremandamente suave, casi floja. Dormimos bastante mal. Por el precio de la suite, esperaria mejor calidad en los jabones de manos, shampoo, etc. Y al menos una cestita basica con algodón y cotonentes.

Todo super bien, mejor de lo esperado. La ubicacion no es la mas bonita del sector pero compensa con sus instalaciones y servicio.

Friendly Staff, Rooms are good.

My husband and I came to Cholula for a wedding, and the stayed at casa Eva was amazing , it such a beautiful place nicely decorated wonderful staff, immaculate clean. I would definitely stayed there again.

Excellent place to stay in Cholula .. important tourist areas are walking distance.

No me ofrecieron coctel de bienvenida como decia en la descripción

El hotel es bonito y esta muy cerca del centro. Nos quedamos en la habituación menguante; la habitación se sentía muy húmeda y las camas ess

Ninguna

Beautiful

Como suele suceder, las fotografías de la publicidad, no corresponden necesariamente a la amplitud del hotel.

We like everything 🙌 great place

El hotel es pequeño pero super bonito al igual que la habitación que tuvimos. El restaurante para desayunar estabonito y rico

Todo el personal es muy profesional, muy amables y atentos, pero el hotel es muy caro para lo que ofrece. Hay cucarachas enormes.

Recomendable para visitar el centro de la ciudad

Buen lugar

Nos encantó! La ubicación es perfecta, todos muy amables y el desayuno delicioso. Nos sentimos como en una casa en vez de un hotel. Muy bien lograda la renovación, conservando los toques antiguos mezclados con lo moderno. Gracias por todo, cuando volvamos a Cholula regresaremos seguro!

Muy buen servicio, amabilidad y muy lindas instalaciones

The location was perfect for walking around the city and the staff were really nice and helpful with everything

The room was spacious and lovely. We had the Cielo room which had a dramatic ceiling. The staff was helpful and friendly. The artwork in the room and hallways was impressive! Breakfast was wonderful, outside in the courtyard. Just lovely.

The room was too dark, even with all the lights on.

Bien ubicada.

Unser Zimmer sehr dunkel und kalt. Das Personal war sehr hilfsbereit und freundlich. Parkmöglichkeiten sind vorhanden. Leider sind Hunde erlaubt. Es gibt keine Möglichkeit sich außerhalb der Zimmer auszuruhen bzw. Dachterrasse oder ähnliches. Standort ist sehr gut und zentral. Der Pool ist nicht wirklich zweckmäßig da keine Sitzmöglichkeiten vorhanden sind, bzw. nur Polstermöbel. Insgesamt macht das Casa Eva auf den ersten Blick einen schönen Eindruck, leider aber ist nicht alles so zweckmäßig. Frühstück ist sehr gut, wird aber leider auf wenige Möglichkeiten reduziert und ein Aufpreis wird verlangt. Bei dem Zimmerpreis eigentlich nicht akzeptabel.

Excelente servicio muy personalizado y atentos a los requerimientos como cliente

The facilities are so nice and clean We are going to back !!!

Anything really anything

Muy buena atención del personal y buen room service

La atención de todo el personal es muy buena, el único problema es el estacionamiento, que no es de fácil acceso

El hotel es muy bonito, limpio, tranquilo y súper bien ubicado. El personal es muy amable y siempre atento. Excelente. Muy recomendado

En general el hotel es bueno, pero en la habitación que nos tocó se escuchaba mucho ruido, fuera de eso muy bien.

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Todo excelente! El único detalle fue que en el cuarto hay una cafetera y se cayó un poco de café y tomé la toalla facial del hotel y como la toalla tenía una mancha de café me la cobraron. Lo bueno es que en el restaurante no te cobran las servilletas por mancharlas. Es el detalle con el huésped.

They were very nice and it was just a fun place! I do not like cookie cutter hotels and this one had plenty of personality!

Polite

Muy comodo y bonito

Plaza Eva is an excellent place Ty stay at, the personal is very kind, it’s a very safe place.

Todo excelente ! El personal muy eficiente y amable ,

Buenas tardes Nos encanto estar en su hotel y muy buenas atenciones, muy amables, limpio y excelentemente ubicado en medio de las zonas centricas de Cholula. Sin embargo tiene un problema. Es imposible ir en verano. las habitaciones no tienen ventanas, tampoco aire acondicionado y el calor era insoportable, no pudimos sentirnos cómodos al dormir a pesar de estar bien equipados en todo lo demas. El personal se preocupo mucho por la situación pero no fue posible mejorar el calor aun con abanicos extras. SI SU VIAJE ES EN INVIERNOS O CON CLIMA FRESCO DE MENOS DE 18 GRADOS CELSIUS - NO DUDE EN HOSPEDARSE EN ESTE HOTEL. Ocupamos dos habitaciones con el mismos problema. El Desayuno es excelente y con muchas opciones y el area de patio muy agradable. Muchas gracias. Santiago y Cristina y Adelaida

La habitación muy obscura, caliente La regadera con el cabezal tapado Reservamos una suite y ni una botella con agua, había cafetera y tazas pero ni había café ni agua Muy ruidoso el espacio con la alberca enfrente El mobiliario viejo Hacia falta papel de baño El personal muy amable

The hotel was perfect for me and my family's stay in Cholula whilst visiting my son. It had lots of character and the location was great. The leisurely breakfast in the terrace courtyard was lovely with plenty to chose from. All staff were very friendly and attentive too :-)

Nothing negative, but small improvements I would suggest are that the lighting could have been brighter around the sink area and the addition of a full length mirror would have been good.

Breakfast was really good, even if it is just eggs made in four or five different ways. Room was very spacious and delightful. The property is well appointed and nicely decorated. The hot stone massage was really relaxing. People are nice, cleaning is superb. Nice quality coffee in the room. The temperature of the pool is perfect.

I must say it would have been better if ALL menu was available for breakfast and not with as an upgraded price. I think you can add the $100 to the room rate and offer ALL menu items. I think if one visits this hotel ANY other time of the year it would be better, but it was so hot I could not sleep well, as none of the rooms have AC and the fan is too noisy. The shower has a temperamental water problem: it is either too hot or too cold. The first two nights were so peaceful and quiet, the last night we had really noisy neighbors that did not respect the quiet time; there are always idiots in hotels no matter how nice the hotel is. The pool is too small, probably just for decoration.

Wonderful space with calm energy and a generous and kind staff. Highly recommended if you're OK with a little heat. I knew there wouldn't be air conditioning and there was a heat wave the weekend I was there, so that was a little uncomfortable. But I just took a dip in the pool every time I got too hot. Also the massage therapist/aesthetician was beyond incredible!

Piscine tres agréable

Very nice hotel, the stuff is very friendly.

I have stayed here a few times now and it’s my favorite place to go it’s clean and quiet and very nice but the one thing that makes me return is the staff from the front desk and the restaurant but every time I go Paola helps me and goes above and beyond to help out especially since I have kids I definitely will return

This is a beautiful hotel in a cute part of San Pedro! Most things are walking distance- we did walk to San Andres a few times and that was about 20-30 mins to- This place is close to The Sanctuario De La Virgen De Los Remedios and the Great Pyramid! When we stayed, there was a family next to us and the pool right in front of our room- so it was a bit noisy. However, I have no doubts that they would have moved us rooms if we requested so. The room was a little warm and we were given a fan that did the trick- so don't be afraid to ask if needed. They were very accommodating!

It was such a great stay. Paola was fantastic!! She was so helpful and sweet. Super recommended

The staff is very welcoming and helpful. Cute breakfast courtyard; enjoyed eating the yummy breakfast there every for the 2 mornings we were there. Bed was very comfortable; nice size room; quiet locaton. The hotel was very close to everything.

The rooms were dark and had a bit of a musty smell. There was no window in my daughter's room. My room had an upper side window in front of the bathroom, which faced the floor of a communal lounge area. My daughter walked by and easily saw me inside; not a nice feeling to know someone can easily see me from the outside as I use the bathroom so I kept window slightly open, just enough to remove some of the musty air inside. An update is needed in the common area and in the bedrooms.

Excellent choice.

Service exceptional. They even replaced a flat tyre on my car

Needed a bigger mirror in the suit

The service was superb, the best I've experienced. The room was perfect and all other facilities excellent. I stayed there for two nights around my wedding and the hotel accommodated all our needs

No large mirror in the suite and the wardrobe space was too small to hang a long clothes. These additions would have made it perfect

Everything

Everything was perfect!

Nice hotel but… Pros: Staff was very friendly and the hotel was pretty clean. Cons: WiFi was very slow (<5Mb). Couldn’t get a glass with ice on Sunday 3:00 pm because they had ran out of it.

Las fotos de la habitación no coincidían, la regadera se encontraba sucia, se tuvo que pagar extra por cambio en el desayuno ya que solo era huevo

Beautiful tasteful artistic elegantly classy property. Stunning art throughout. A calming atmosphere. Service and all staff are exceptional. They meet every request or question with pleasure

Nothing

No me gustó la calidad del internet ya que se desconecta cada

Excelente atención personal

Our room was nicely decorated and the mattress top quality.

Parking was a little cumbersome with the valet waiting times and the parking lot being outside of the hotel premises but other than that. It is very nice.

Location

Swimming pool next to the room. Too noisy

Hotel bonito y tranquilo para hospedarse en cholula.

Siempre bien

Me pareció muy bonita y la comida excelente lo único para comentar es que no hacen limpieza de habitación y cambio de toallas, por una parte está bien porque dejas tus cosas con la confianza que nadie entrará a tu habitación