Sel Lodge hotel y spa

Os dois dias que fiquei hospedado pedi informações na recepção sobre onde comer, onde ir e como funciona a região e tive pouquissimo suporte. Apesar de os banhos termais ficar em um dos lugares mais bonitos que já vi na vida. Tudo na cidade fecha às 18/19hs. O hotel, pelo porte, preço e qualidade, tinha que ter um apoio melhor ao turista, já explicando como funciona a região, onde e até que horas ir. O café da manhã é só as 9am e limitado por pessoa, apesar de gostoso. Acavamos saindo tarde do hotel esperando o horário do café.

Es muy tranquilo y el entorno es precioso

Es ideal para desconectar

Solo decir que la persona de recepción era poco amable, un poco tosca para atender y no daba mayor información. El lugar es lindo y tranquilo. EL desayuno no es buffet, pero esta bueno y atienden amablemente las chicas

Só não foi perfeita, pq não tinha frigobar no quarto

Estuvimos 3 noches con mi señora y dos hijos. Todo muy bien. La habitación de muy buen estándar, limpio. Buen desayuno servido a la mesa. La atención del staff un 7.

The SEL Lodge hotel y spa is an incredible place to stay. The views are magnificent, the room was beautiful with a spacious balcony And even a hot tub in the room. My friend who is local was very impressed I found such a great place. 10 out of 10!!

It was a great quiet stay during the time we were there.

The room was dated and worn. Dirty floor but clean sheets. Noisy at night from neighbors outside an inside. The pool water was cloudy, the bottom of the pool was not visible. Shower head was old and not adjustable so the spray was uncomfortable.

The property is lovely and quite. The rooms have been recently renovated and they are fantastic. The owners are awesome and go above and beyond to assist their guests. The only issue we had was with the dining staff - they were quite rude and lazy. Overall, would stay here again!

The managers/owners of this hotel were amazing and soooo helpful! We loved them. The rooms were lovely and the pool area is beautiful. The staff at the restaurant were a bit rude and we had some issues with the toilet in the room which was a bit annoying but overall I would recommend this place. Especially compared to other places in the area we saw - highly recommend.

L’accueil n’a pas été des meilleurs.. le personnel Nous a demandé de faire son travail. Aucun service !!! La personne du restaurant est desagradable Bred le lieu est agreeable mais le personnel manque de tact

Excelente lugar para descansar, el personal súper amable. Cómo salíamos muy temprano antes de servir el desayuno fueron muy amables y nos prepararon un paquete para desayuno para el camino. Un gran lugar en el cajón del maipo y está al lado de la casa bosque que es una gran restaurante.

Muy lindo, cómodo y acogedor. Lo recomiendo 100% para ir en pareja o con familia. Muy limpio y cómodo.

Desde la llegada todo ha sido muy acogedor, el lugar es realmente hermoso, mucha naturaleza por todos lados, la piscina increíble y además cuenta con tinajas de agua caliente. El personal de recepción tiene una disposición y amabilidad a destacar. Me gustó el lugar, su entorno y sin lugar a dudas volveré.

Sem problemas na hospedagem. Hotel bem bonito, quartos grandes, estacionamento amplo e grande área de lazer. Tudo estava restrito por causa do clima.

Firstly, I would like to say that the staff that we interacted with daily were excellent. They were attentive and friendly. The breakfast was good, and the hotel and area are lovely. But hope that you don’t have a problem like we did. In the afternoon we noticed an issue with the toilet, we notified the front desk and they came to take a look and said it was fine. We went out for the evening and returned at 11pm. Our room had flooded. At that time, there is only a guard on the property and he said he would call the owners to see what he could do. There were no other rooms at the time and that was not an option. The guard came back and told us that the owners did not authorize him to provide any help, not even extra towels. We used the three towels that we are provided to mop up the room. We essentially were the cleanup crew. We mopped up as best as we could but the carpet was soaked and we couldn’t stay in the room. At 1am, we booked another hotel and we were lucky enough to find an Uber and we left. I called back to see if there would be any compensation, all that was offered was not charging us around $20 of food that we consumed. The situation is very frustrating, our stay up to that point had been excellent, but at a critical point the owners of the hotel washed their hands of us. I won’t be returning our recommending the hotel to anyone else.

Lindo local, ótimo atendimento. Precisam melhorar um pouco a conservação dos quartos. Mas em geral foi perfeito.

Ha sido un lugar muy tranquilo y grato de estar, los servicios y atención fueron de gran calidad

Tranquilo y buen hotel inmerso en la naturaleza :) hermoso entorno y cómoda habitación.

excelente lugar. muy bonito y confortable. personal muy amable sobre todo la moza del restaurant.. pase dos dias muy lindos en ese lugar.

Excellent place, kind and attentive staff, with additional alternatives as trekking, massages, hot tubs and others with additional charge. Excelente lugar, personal atento y amable, con opciones de trekking, masajes, tinajas y otros por un costo adicional.

Vamos bien, ha sido un lugar agradable, buen desayuno, buena atención, restaurante con variedad para elegir, lastima que no pude ducharme bien, o sale helada o el agua sale hirviendo

Friendly staff at the reception

O hotel é lindo, limpo, ambiente super agradável. Nosso único ponto é que quando chegamos, havia um grupo grande hospedado e com isso, parece que a prioridade foi o grupo. Nosso café foi servido no quarto ( o que não foi problema algum), porém a recepção e o restaurante só funcionam até as 20 ou 21 hs, ficando após esse horário, sem pessoas para atendimento. O grupo na primeira noite ficou fazendo festa com música alta e na piscina até 1 hora da madrugada, e não tínhamos com quem reclamar, no whatsapp do hotel ninguem respondeu (apesar de estarem online). No dia seguinte fiz a reclamação junto a recepção e o fato não ocorreu na noite seguinte. Outro ponto é que eles informam que não pode consumir nada de fora, porém com a recepção e restaurantes fechados, não existe condições de se pedir 1 água que seja. Esse é o ponto a melhorar, porém o local, quartos, limpeza são nota 10.

Very nice place to relax, very secure, food was good, pool was refreshing. We were unable to figure out how to get hot water out of shower however. But overall a good experience and good value.