Arena Beach Resort & Spa

Facilities , welcome

تجربه ممتازه مكان جميل وراقي

الاقامه ممتعه

The reception staff is just so good, helpful and let you feel home. The room was really nice, stylish and clean. I didn't expect such a quality on that price. Good job guys, keep going!

The location is amazing, the service is extremely kind, the room are clean with breathtaking view, the restaurants offer many tasty options, everything was great.

Incredibly kind and attentive staff

Everything was just perfect, clean and calm Special thanks to the staff. And it aso has one of the best restaurant in Hurghada

Le personnel et à l’écoute gentille et au service boutique juste en face magnifique piscine propre nettoyage des chambre régulier le séjours étais impeccable.

L’ensemble c’est bien passer.

Top les managers sont très bien

Tout vraiment tout

Very clean place and very friendly staff , everything is perfect

Отличное расположение. В номере все есть, как в описании. Все чисто. Персонал отличный. Приедем еще

Clean, and good view

Everything! The staff, the reception, the pools, the beach... just perfect

Мне очень понравилась домашняя атмосфера. Это не просто место, которое делает деньги на туристах, а команда, которая создает домашнюю атмосферу, где чувствуешь себя своим. Очень понравилось, что в номерах есть мини-кухня. Когда надоедает местная еда, то можно приготовить что-то на свой вкус, либо разогреть. Порции в ресторане Арена огромные, приходилось забирать домой:) Отдельное спасибо ресепшен и очень милым уборщикам, которые не ждут от тебя никаких чаевых, а просто делают работу.

الاقامه ممتازه و الغرف نظيفه و مكان محترم و جميل

Very organized and everything was well put.

Everything was perfect, it was really hard to find something that i didn’t like.

العاملين ممتازين و متعاونين

لا شى

Perfect

The property was very nice clean and very friendly , very good price, please come here guys

Everything is perfect

Nothing

Room was fantastic, staff is great, food and beverage service is wonderful. It was enjoyable stat and we will come back.

Every thing is ok

I recommend this place to anyone

The air conditioning was working which made the heat bearable Pools were nice Staff was nice

No towels, we only had 4 and we were 5 persons Nobody asked to change them again, keep in mind we were there for 8 days Door card keys kept on resetting so could not access the property twice Electricity kept on going off and had to call reception multiple times Had the check in at 23:00, arrived late by about 30 minutes and kept on arguing about the price, originally supposed to pay 557$ ended up paying 660$( additional taxes for electricity, town tax and other taxes?) on top of that i was required to pay 1 night deposit which I ended up not paying after i told them i will leave if we were not able to get to a agreement. No Wi-fi anywhere else but the reception so keep that in mind

The service staff although did not do their work properly, they were friendly.

The place was not clean. We had to request room service to come just to get basic things like towels, bed changed, etc. When they came, they removed towels from room and did not replace, did not clean table surfaces like requested. Unfortunately the cleaning was not done properly. When we requested the wifi password they gave us one but said it only works in the reception area. This makes no sense for a big hotel to have only wifi in the reception only and not in the rooms. We woke up one day on the electricity and water turned off and when we called we were not given a reason why. It was super HOT and we have a baby. There was also a lot of mosquitoes in the room. We woke up constantly with my son’s skin all covered in mosquito bites. When asked what they can do to help, they sent a staff to spray bug spray while my child was asleep. They refused to do it when we were leaving the room. On the pool, there are NO towels and we were not previously told this when we check in. So, we had to walk to our hotel room with a wet baby to wash off. The bathrooms near the beach do not lock (no privacy AT ALL) and there was no shower to wash off the sand. The beach was very dirty and rocky; so we had no time or way to swim. Check out took a VERY long time over unnecessary things. We almost missed our ride.

Отель классный, везде все чистенько, уютно, полотенца и постель чистое все. Приветливый персонал, что нужно можно заказать в номер , в общем, советую! Снимал для своей семьи, всем понравилось. 4 бассейна, море рядом, есть ресторан, завтрак вообще классный, свежие фрукты, салаты и.т.д.

На букинге укзано 6000 было, по факту пришлось доплатить еще 1200 фунтов. И плюс задаток еще +2000 egp

Wünderschones personal, wünderschona Lage. Einfach alles ist superschön.

Great View Nice atmosphere

Our bedroom has a weird smell and the air conditioner didn't work so we had to sleep in the living room. Although the restaurant had a nice setting, it was really poor and the food quality wasn't as expected. Also the staff kept asking about our names every time we go in there to have our meal which was annoying. They were really awkwardly staring at the guests while they're eating.

Franchement l’établissement était très sale, il n’y a que des odeurs d’évacuation dans la chambre coupure d’électricité, coupure d’eau serviette salle aucun nettoyage a été fait dans la chambre pendant une semaine et quand on demande de nettoyer la chambre ça nous dit que ça arrive, mais ça n’arrive jamais Sur le site il y a écrit qu’il y a de la wi-fi alors qu’il n’y en a pas dans la chambre, j’ai passé un séjour très désagréable, je ne recommande pas du tout contrairement aux deux autres hôtels que j’ai pu faire sur Hurghada .

Franchement l’établissement était très sale, il n’y a que des odeurs d’évacuation dans la chambre coupure d’électricité, coupure d’eau serviette salle aucun nettoyage a été fait dans la chambre pendant une semaine et quand on demande de nettoyer la chambre ça nous dit que ça arrive, mais ça n’arrive jamais Sur le site il y a écrit qu’il y a de la wi-fi alors qu’il n’y en a pas dans la chambre, j’ai passé un séjour très désagréable, je ne recommande pas du tout contrairement aux deux autres hôtels que j’ai pu faire sur Hurghada .

الشقه مؤثثه اثاث جيد جداً

المسافه من مكان الاقامة للشاطئ بعيده جداً والموقع بعيد جداً عن وسط المدينة . أسوا شاطئ بالغردقة ،،

It was peaceful and comfortable to stay in this hotel. I loved how they had 4 swimming pools, the sea next to the hotel, and the staff were so friendly. The rooms were spotless. The breakfast was okay.

First, the hotel doesn't provide you with a wifi; you are told the wifi only works in the lobby, and then as days pass, you are given wifi that works everywhere in the hotel. I didn't like that, as nowadays you can't carry on without wifi, as everything is online, which made it difficult to book activities to do in Hurghada. There are no restaurants or takeaways near the hotel you have to walk 40 minutes to 50 minutes to find a few shops. You have a small shop in the hotel, and you can buy lunch or dinner from the hotel-Arena, or go all-inclusive on food.

Everything to do with the property was great. Staff were helpful and was very clean and tidy.

This property is quite far from Hurghada it takes 30/40 mins to get there but that was my planning.

Wonderful hotel!!! We had a wonderful time in this hotel!! Comfortable good apartments with two bedrooms and a kitchen. The territory is well-kept, clean, guarded 24 hours a day. Wonderful staff!!! On the territory of the hotel there is a wonderful restaurant, a small shop. The hotel has its own beach. The location is good!! Nearby there is a stable Sanny Horse Stable where I spent an unforgettable time with horses. I highly recommend this hotel and will definitely come back.

The rooms, including the beds, furniture, and AC, were very comfortable to me, and I would recommend it highly. The staff members are friendly and helpful, there is enough space for parking a car, and the location of the residence is near public pools and the beach. However, the whole resort is a bit far from downtown which it takes 30min to get their by car.

The house was clean when we arrived, but housekeeping did not come during our three-night stay, as well as the absence of WiFi, which should be a basic service, and the pool was not cleaned on a daily basis. This surprised me because the price should reflect the quality and services provided.

The accommodation it self is nice

Very poor customer service. People at reception not helpful, doesn’t understand English at all.

The beach

Stained beds and rooms smells really bad. No internet in the rooms. We cancelled stay after one night, and had to go back and forth with the manager to refund us, took a whole five hours before they agreed. Even when the booking had a cancellation anytime

The facilities, acomodation clean and tidy, I love the apartment

The receptionist was rude and I got the impression that we were bothering him. He wanted additional money from us that was not mentioned on the booking, he wanted a $50 deposit and 100 le per day for electricity. We did not receive any confirmation of our additional payment. The room was dirty, the sheets on the beds were not changed after the previous guests, the bathroom was dirty, there were hairs everywhere, traces of toothpaste and the toilet was not cleaned. The kitchen was dirty, pots unfit for use and cutlery rusty.

facilities are good neat and clean. You have all the equipment to cook and wash ur clothes.

Management is pathetic, don't expect good customer service especially from Tamer. it feels like u r in boarding school swimming pool and beach access is only 9-5. Breakfast quantity is limited, 2 falafel, 2 bread, 1 egg and juice or tea anything above it is chargeable. Mind you, you will be charged refundable deposit depending on the room you have booked. Had very bad experience with Tamer and the manager didn't have balls to come and talk to us. I wud definitely suggest to give a pass, there are similar and better resort at the same location.

The staff is super friendly and well educated. The resort is a quiet and excellent spot for a relaxing vacation alone or with family and friends. The apartment is clean, comfortable and the sea view is definitely the best option to have a good time I will come back again for sure The staff were so helpful with everything and even when I needed to. Change my reservation unexpectedly and leave.

I believe the swimming pool should have less ball games and water splashing, and could also be closed after 6 pm as long as it's summer. But that's not an issue, you have the beach front still open.

Villa very spacious. Private pool nice size. Lovely balconies. Good WiFi. Washing machine. Management very helpful. Quiet location. Coral for snorkelling if you walk a hundred metres past shallows. Need beach shoes as it is a bit rocky initially.

Kitchen not greatly equipped. A lovely property that is lacking finishing touches, eg marble sinks but nothing underneath. Bedding was a bit dirty when we stripped bedding. Breakfast included- you get a voucher for the Arena Beach Bar and Restaurant. It is the same every day which is the Egyptian Oriental Breakfast which consists of- 2 x falafels 2x pitta bread Pot fava beans Pot pickled veg A plain omelette A pot of a cheese dish (looks like cottage cheese) Jam sachets A bottle of water (no tea or coffee included in price) If you are vegan you just get same without omelette or cheese

Early check in, private beach, room facilities and the atmosphere

Bad smell inside the rooms comes from the skylight especially at night

In general I thought the Selena Bay resort was excellent. It was clean, good facilities and generally helpful staff and normally I would have given 9 out of 10. However the last two days including checkout were very difficult and I feel a little exploited.

As we checked out at 4am we were given a £42 fine for a broken chair and we’re not allowed to leave until we paid. Obviously I would pay if we had damaged something, but I checked the room myself and am very sure we did not break anything, but I couldn’t contest this as I had to leave for my flight, so just paid. It is a shame because it spoiled our experience. I would advise all guests to have a joint check of your room with the staff at the start of your visit to ensure you don’t get this sudden extra payment at the end of your stay.

No food service or they even bother them selves by any gesture to help any one

Only quite , not even one activity

Polite staff, good prices, good value apartments. Choice of places to eat very, great location

Nothing

Close to the beach and had three pools

Frontdesk offered to call theming something is missing in the room . But forgot to tell that there is absolutely no WiFi or housetelefon . Nothing ! No poll or even bath towels only handtowles in the room . Bedroom has a window to the Schacht or pipes . My room was to the parking lot where people come and go all the time . I paid for breakfast and walked the long way to the arena restaurant . I was 10 minutes early! The guy told me go back to your room and come back later . So I didn’t even use the breakfast . You hear everything from other rooms . Very noisy.

There is no mobile network at all in the place i couldn’t call anyone or receive calls which was really disappointing

Restaurant and staff were good. Villa was close to kids swimming pool and close to the beach.

When we arrived for the check in, they asked a 5% increase for our stay. We had to pay by Visa card and they came up with a BS story, that we had to pay a 2% extra, because of Booking.com and Visa costs, finally we paid 5% extra of the total value. Long discussion. When we arrived in our villa, the ground floor was dirty and full of sand. Even a very disgusting towel in one of the rooms. We asked them to clean the entire villa again and the staff did it very well.

It's a great resort comprising of only apartments and villas (not just hotel room), not over crowded, we were always helped very quickly whenever we needed it, possibly areas are best and clean, stuff in restaurant is very accommodating. Apartament is very spacious and well equipped and view was amazing.

There wasn't really anything we could complain about! I would like to see how it looked like once the whole complex is complete as now sooner parr od it is still in development.

Proximity of the sea

Not very clean, construction site nearby, no promised wifi, no microwave, rooms are not cleaned

I liked how it was on the beach and how there was a lot of pools

I didn’t like how I arrived from a long flight for them to let us know they haven’t received our booking. Told us at 10 pm that the room isn’t clean so we had to wait for the room to get cleaned. We left to grab food for 2 hours so we come back to the room and at midnight they made us wait another hour till 1am till the room was clean. We were with a small 2 year old child and that’s not convenient at all after travelling all day. Also on my last day of the trip I was tanning and as I was leaving to go to my room, one of the housekeeping staff followed me to the elevator to my floor when he wasn’t supposed to be on there because I know arabic and he got told to go on a different floor, during this elevator time he was asking me to put my number in his phone ‘to get to know each other’ and carried on asking what room I was staying in after I said no to sharing my number. This made me very uncomfortable ofcourse and no one should have to deal with people like this on a trip that’s supposed to be relaxing.

The overall service from the reception desk, the grounds staff and restaurant staff. The location, was exceptionally spectacular.

N/A

Location is great. Resort overall very good. Was upgraded to a 2 bed apartment which was massive. Food was excellent and a lot of choice and a good price. Staff were all excellent.

Even though I was upgraded I was disappointed with the cleanliness of the apartment. Unfortunately you will get people who don't care what they do to an apartment as this is not there's. The apartments are not that old but it did need a deep clean. Around the kitchen area was plenty of grease, lights missing, damaged walls and broken tiles and glass on top of the chest of drawers. Would I go back, definitely.

It was dusty, smelt like paint and the bed was dirty.

Tranquillity of the place. Cleanliness Abd upmost professionalism of the staff, especially the management

Not staying longer. Maybe the quality of the food at the pool bar but that can be looked over

Breakfast good, location good

No towels, dirty sheets, not nice reception,

The apartment was perfect, comfortable and convient

When we got to the apartment, the reception was closed and we have a hard time to call someone to be able to collect the keys to our apartment. Also, breakfast started at 09.00 and we were diving earlier in the morning so we couldn´t enjoy the breakfast in the morning

I liked the location and the staff. The apartment is comfortable and very good for a laisure trip with a good price

The shower does not have glass so the bathroom is unfortunately always flooded with water