Doubletree By Hilton Varanasi

It was not even like OYO

Excellent

The staff was at their best at work.

The room linens, towels were old, rugged and yellow, passage cleanliness, filthy water, inappropriate water supply, dust in the rooms, crushed curtains, dim yellow light to a level giving a spooky feel, no wifi and TV wasn't connected to the internet and also did not let us connect to the hotspot due to default disabled network service, bed side rim which was so hard that it hurts the thighs, refrigerator had fungus, plastic water bottles

Everything

Smaller rooms and old styled designs

Good staff, helpful and courteous

Il personale super cortese (specialmente Roma, la cameriera del ristorante), buona struttura anche se un po’ datata. Le aree comuni sono ben tenute e abbastanza pulite. Qualità prezzo ci sta, l’hotel rimane un oasi dove poter riposare tranquillamente dal traffico incessante della città

La palestra non è altezza per un hotel del genere, la piscina non è pulita, tutte le pareti sotto l’acqua sono viscide/unte, inoltre l’area intorno sembra un po’ abbandonata a se stessa.

nothing, they tried to charge me again even after me paying in advance … the tv was not working … the ac was not working… too many power cuts

everything… hilton should shut this property if this is the service they provide

The only thing is good for this hotel is location .

Sofa in the room was very dirty .

The PU leather on the headboard, footboard and side rails was smelling terribly, my migraine intensified because of it. Where ever the PU was used, the smell was strong. After complaining, the staff said it was sorted, but it continued. I’ve requested them to pin the headboard and around the bed with bed linen. It did reduce after that. Definitely not something I expected from Hilton group. The toilets and the rooms were also not so clean. It’s manageable. The food is priced very high.

El personal muy amable. Nos dieron la habitación a las 7 de la mañana

Hotel acompanhante e os funcionários muito prestativos

Acomodação

Quite sumptuous. Service good and prompt.

All good.

Het personeel is fantastisch

Verouderde kamers

Courteous and Polite Behaviour of the front Desk staff Also Housekeeping and Room Service staff were good Overall staff behaviour is really appreciated

Not Applicable.

Clean and comfortable, lovely staff

The pool was not available at the time that it was supposed to.

The breakfast is good and very classy.

Swimming pool can be improved.

The Hotel is very neat clean and comfortable. Good breakfast spread. Staff is very good and cooperative. Over all a very good experience

Location

The swimming pool is poorly designed because whilst swimming one side has a sudden drop in depth due to the underwater wall which eventually hits the leg or head causing injuries

Nothing

Food was not good the day of check in we were stuck up in lift and for atleast 20 minutes no one was aware of opening it management was not good

Had a comfortable stay overall. The staff was polite, helpful and very prompt with service. Rooms were clean, well-maintained and all the facilities were good. There was a minor AC issue initially, but it was resolved quickly by the team. Overall, a nice and pleasant experience.

Nothing specific

Clean and very well maintained property. Staff were very attentive and helpful. The breakfast was lovely along with dinner at the restaurant.

colazione abbondante, camera spaziosa e pulita, personale disponibile e gentile, si raggiunge la zona dei ghat con Uber o con i tuk tuk in 20 minuti

The staff were polite.

The hotel staff did not greet us or welcome us as they did to other guests with garlands and drinks. The pre check in experience was not good. They asked us to wait for half an hour before handing over the room key. When we entered the room, the room had a bad smell to it and the bed sheets were creased. We had to request a room change. The cleanliness and overall presentation of the room and the hotel was not at all of 5 star level. The whole experience was at best a luxury budget hotel experience and not of 5 star level.

Room size good , overall aura of the hotel good , pool view good

Once I arrived at the hotel with my family and children, there was no one available to assist with our luggage or guide us with parking the car. The lack of support upon arrival made the experience awkward and disappointing. Additionally, the check-in staff seemed uninterested and inattentive, almost as if they were in a resting mood. The incorrect billing during checkout further reflected poor management and unprofessional service

I liked everything except food

Food was terrible. Please compare yourself with other branches in other cities and see how pathetic the food tastes here. Only generosity and kindness is not enough, you should prepare good food also. But In- Room dining is good enough but limited menu

property is good,rooms are also clean but the location of this property is not good. the approach road is very crowded.

location of the property

There was nothing to be praised because all your staff are fraud.they say something and provide something else . Wrong commitment from the staff

Staffs

The staff at reception desk and in restaurant

Pool dirty. Can only order a la carte as room service, can’t consume in restaurant. Room was not cleaned in 3 days of stay. Lifts super slow and insufficient for hordes of mostly Indian wedding guests.

Over all good, missing green belt

Ambience, small pool, small hotel

Breakfast was too good. Specially Chef Sheikh was very good & took excellent care of us. Also food preparation was very good. Really enjoyed the breakfast

Nothing as such

Ambiance

Check in process is poor

Hotel molto bello. Camere molto grandi e pulite. Ristorante disponibile ed anche con servizio in camera per cena. Personale molto gentile.

La struttura è ottima. Per andare ai ghat si può utilizzare uber che è molto economico a Varanasi. A piedi e la sera è un po’ difficile da raggiungere.

Nil

Nil

Hospitality

restaurant options

The front office staff was helpful. It seems we were upgraded to a better room given our length of stay and no of rooms.

Location : 30-40 mins to any of the known ghats. For similar pricing, you are better off at Cantonment Road hotels. Room : Bathroom was dated, linen can ne of better quality. Found spider too and shared the pic with the hotel staff. Hilton Honors: was informed that I would not get the points as i had booked using another platform. I am at a loss at this policy as I have not come across other chains / airlines / hospitality sector do this.

Non , very dirty toilets , extremely cheep , stinking, towels ,

Dirty, cheep, horrible food , poor quality bar

We were offered room choices which was nice. We chose two interconnected rooms as we were traveling with kids. The rooms were nice and clean. Check-in was smooth. Staff were courteous.

The food options were limited, apparently due to shortage of LPG. This is not expected from an international hotel brand. We stayed in another five star hotel in the next leg of our trip where they had everything available on the menu. The service was also not up to expectations as we had to request for fresh bath towels and supplies multiple times—something they should have taken care of without asking. The location was also not ideal, far away from the main tourist attractions

Location

Service

Ultimamente Hilton e uno flop!! Solo il nome e rimasto al altezza. Non rispechia un 5 stelle neanche per L'India. Ascugamani consumatissimi. Piscina utilizabile solo per gente del posto. Prezzo altissimo per un 5 stele per L'India. Solo Il personale é al altezza.

Fijn en lekker ontbijt

Ligging ver van alles Airco hoog in restaurant In badkamer licht die zeker 5 min automatisch aanslaat en dus iedereen wakker We zaten aan vertroebeld zwembad en werkmannen kwamen werken en onkruid verdelgen. Brandalarm en niet duidelijk geïnformeerd

他の客がうるさい　夜中までパーティ

This is the most Horrible Double Tree I have stayed ever. I will never go back. Anyone booking think 2 times. Double Tree management your Franchise Partner is clearly diluting your brand

Over all experience from staff to food quality to Room Service . Everytime is super bad.

Nothing Totally unkempt with undertrained unprofessional staff

The cleanliness was zero the staff were clueless

Our stay could have been much better if the property had been maintained and cleaned more properly. Unfortunately, there was a persistent dump-like smell in the corridors and even inside the rooms. We were also unsure about the condition of the air conditioning system, as every time we turned it on, all of us started sneezing, which made us wonder whether it was properly cleaned or properly maintained. The rooms themselves could have been cleaned more thoroughly. One of the main reasons we chose DoubleTree by Hilton was because we expected it to meet the hygienic standards we experienced at Novotel New Delhi Aerocity in Delhi. Unfortunately, this property did not meet those expectations. We also did not feel comfortable dining in the restaurant area. The first time we went there, we were given dirty cutlery,plate and were seated at tables that had not been cleaned, which made the dining experience quite unpleasant. Considering the price, the experience was disappointing. We paid €268 for two nights, plus an additional €55 for early check-in, which felt quite expensive for the level of cleanliness and maintenance we encountered. On a positive note, the warm cookies offered at the reception a signature touch of DoubleTree by Hilton were lovely, especially in the morning. That was one of the few highlights of the stay. Overall, the property has potential, but better housekeeping, maintenance, and attention to hygiene would significantly improve the guest experience.

Excellent staff with great welcoming with smile and very helpful.

Deepa and Champa in the restaurant were very caring and friendly and helped my parents.

There is no phone in the toilet. Most hotels have a telephone connection in the bathroom. It’s required especially when senior citizens are traveling alone.

De fijne kamer en de vriendelijkheid van al het personeel. De pool en het lekkere ontbijtbuffet en s' avonds het buffet. Het personeel daar is erg aardig. Voor ons in het bijzonder de vrouwen Deepa, Champa, Suman en Roma. Maar ook de chefkok en restaurantmanager. We kregen zelfs een afscheidstaartje met bedankje😊. Zo attent en bijzonder aardig. Namaste🙏. Zie ook bijgevoegde foto's. De housekeeping deed het werk ook goed! Fooi met wandelstok (weten vast iemand voor wie die handig of nuttig is) achtergelaten op de kamer😉. Voor ons was de ligging prima. Met Uber (taxi of tuktuk) ben je in circa 25 minuten in het drukke, oude centrum. Aan het eind van de middag lekker weer op een rustige plek met fijn zwembad (ook voor baantjes zwemmen) of gym.

Eigenlijk niets. Wat wel opviel is de deuropening van de douchcabine. Deze gaat naar binnen open ipv naar buiten. Een dik(ker) iemand kan dan amper of zeer moeilijk naar binnen

受付時の対応、レストランのスタッフの対応が気持ちよかった。

Reception. Welcome Desk . Restaurant

Main Gate (some digging work was in progress) and travel desk. More than half of the guests come for religious purposes. They should come forward to help the guests in this direction.

Cleanliness, good food, good hospit

In triple occupancy we had to ask for requirements of third occupant despite full payment

Decent

There are always a few small hiccups, but nothing serious. This was a spiritual trip, so no hard feelings

Nice and clean.It was a good and comfortable stay

Nothing...All was top notch

The property is clean, well maintained and well located for getting round Varanasi. The staff especially Ms A Sarkar in guest services was exceptional and made sure our family had everything we needed for a pleasant stay.

Breakfast can be a bit chaotic when it’s busy so advise going earlier rather than later.