Hotel Maiya

Clean and quality service

Just right. Nothing much.

Clean rooms

Thin blankets, late resto opening, magulong staff na di makatake ng tamang orders.

Nice, clean and accessible to eateries

A bit expensive for overnight stay

Proximity to town, market is walkable. Staffs are friendly. Free breakfast is always a plus.

There's ants in some area especially the table where the pitcher & glasses are located. AC was a little noisy when running.

I like that the staff are accomodating. This hotel is my home away from home. Comfortable stay and the rooms are clean value for money

It's accesubility and helpfulness of the staff

It still need some improvement when it comes to room amenities

It’s ok

Staff are all polite

Location, hot water, a/c, exceptional staff

This Hotel is perfect for a relaxing stay. The room and linens are spotless clean. The staff are friendly. We really love our stay

It's in a good location with accessibility to food, convenience stores and the market. Friendly staff.

It's an aging hotel and in need of some general maintenance.

Staff are very nice

Access to everything

The room we had was next to the main road and it was noisy. So our sleep was not comfortable. Otherwise, the hotel is acceptable.

The room we had was next to the main road and it was noisy. So our sleep was not comfortable. Otherwise, the hotel is acceptable.

the location is great it is in the center of the city near church and other food establishments, staffs are good and the room is clean and spacious

the AC is not working well, it a bit hot we cannot adjust the temperature, the sheet is so thin no comforter, no shampoo provided

The staff were all responsive in everything I asked, they gave best experience.The room is great and clean

near in the city, accesible in everything

nothing

It’s very accessible. Staff are friendly and helpful. Beddings are clean.

I noticed some bugs in my room, near the vanity area (baby cockroaches). Hoe the property addresses this because these bugs frequent the area where they put the pitcher and glasses, as well as room service food. Water pressure in the shower is super low.

Location was great! Close to where we needed to be at the time. Busy area though. Luckily, our room was at the side/back so we didn't hear alot of noise traffic. Breakfast was great and delicious and Staff was wonderful, friendly, accommodating to our family needs.

Room was a little small for 3 people. Maybe not enough space to put our belongings and luggage. Room was hot and took awhile for the AC to get the room cool. But once it was on for a long time, room was okay. Unfortunately, alot of people asking for things when we come in and out of the hotel and also they are sleeping in front of lobby.

All staff are good and nice

Friendly staff Central location

Central location.

Nothing

Staff were very nice and friendly

The shower floor was clogged 😕

Very good location, clean facility, room is spacious. Carpeted floors

No comforter

it's free.

I was happy.

Staffs are attentive and I like that we can book without any other charges, same goes no CC needed and pay in cash at the hotel. No security deposit required. No extra cost for add 1 pax in the family room, also covered the free breakfast.

I understand that the hotel is energy saving, but we need to consider as well that customers would appreciate a cold reception area. Quite hot and humid when we checked in. Complimentary bottled water won't hurt. A little cafe music maybe at the cafeteria to jolly the atmosphere.

Breakfast was excelkent. Location the best... its in the heart of the city

the staff mainly. im an introvert and i hate relaying my complaints but they are very accomodating and will greet you all the time, even though its awkward lol

the size of the room. i expected family room would be bigger.

I like the rooms, it's spacious and cozy. The staffs are nice and accomodating. The location is accessible to all important places in the city.

None.

For such a remote place we were very much surprized by the qyality of services that were provide.

The ac was a bit noisy

Convenience of location

Non availability of 24 hours reception

Very comfortable and staffs are very accommodating

No guard

The staff was very attentive and friendly. They speak English and are very helpful. The room was acceptable and the location was near enough to shopping and restaurants (with McDonalds, Jollybee, ChowKing and Greenwich all in walking distance. The breakfast is limited to four choices, but is pretty good.

I think the worst thing about staying here was the fact that beggars are allowed to hang around the front entrance. Whether you choose to give to these people (many of whom appear quite capable of working for a living) or not, it is annoying to be confronted by the same beggars every time you step outside the hotel.

Great place, great value.

Water pressure and temperature could be a lot better. Otherwise the rest was fine.

Location is close to shop and transport

No sleepers, no small spoons for coffee

Absolutely good, staff are well attended, thank you for giving us early breakfast. We'll go back and highly recommended.

Sounds along the streets but doesn't disturb much

Breakfast was alright

Shower head’s water release lacking of pressure

It's so nice

Approachable hotel staff and the room is clean

None

The staff at the Hotel Maiya represented the quintessence of professionalism and geniality. Our room was clean, the bed was firm and the property was well-maintained, with a third-floor balcony surveying the vibrant heart of San Jose. It was magical awakening to the tolling of the church bells of the cathedral across the street. A host of restaurants and bakeries sit footsteps away from the entrance. Bravo, Maiya.

Their staffs were accommodating and always ready to assist whenever you need them. The room is spacious, clean, and complete.

Since it is located at the heart of San Jose City expect that there'll be too much noise coming from the buses, trucks, and other mode of transportations although beforehand they will give you a heads up. They did inform that there is a free earbuds yet we did not receive it.

1) The view from my window, just across the San Jose Parish Church. 2) The extended time given to me to avail my breakfast. 3) Spacious and neat room. 4) The elevator. 5) The balcony/terrace in 3rd floor 6) The staff is very helpful, courteous and kind.

1) The noise from the adjacent room. (Room is not sound-proof) 2) The noise from the street. 3) Bidet was placed on the wrong side. 4) Slow wifi.

None

I actually filed a complaint to Booking.com about my stay. The staff did not handle safety concerns well. There was a couple arguing and a woman screaming beside my room and they did not even check the girl. They just called from the reception. I just insisted that they should check. He said that the man might turn his anger on him. and they don't have security guard. They said they just lock the doors. I said what if a fire broke out? They didn't know how to answer that. Supervisor is off and manager is on leave. The receptionist left is only 3 months on his job. Not even a regular employee and does not know what to reply and what to do. I felt very unsafe and checked out at 12 midnight. They don't issue refunds. Very short answers from staff without explanation. They can say I am paranoid but if someone is fighting and a girl screams in the middle of the night and I got awaken by it and they didn't do anything about it, then they have a problem. They don't take the safety of their guests seriously. I had to ask them to check if the girl is okay 3 times before they went to check on them. That also when I said I will report the incident to the police. How can you sleep knowing that a girl just screamed and is crying in the other room. When I was awoken by it, I honestly thought I am hearing a ghost. It was really a bone chilling scream. The other rooms also called them and they just responded that the man in the room said it's just a misunderstanding without them actually seeing how the girl is. Will never stay there again. No guards, locked doors. Very unsafe if there is a fire.

The location is very good near to everything

amazing!

nothing

Centrally located in town proper. Next to Jollibee, Chowking, McDonald, Shakeys, and local restaurants. Walking distance to the town market and grocery stores such as Savemart and Waltermart. Water refill stations on each floor were a nice touch. Bring a water bottle and save plastic bottles.Across from the Cathedral, which is nice if your stay includes attending Catholic service. Clean hotel and rooms with breakfast included, a great value.

Because of its location, rooms in the front can be noisy. Rooms in the back are less noisy, but they are standard rooms.

Location

There were bugs, mosquitoes, or tics that bit us in the lobby. I told the staff at the front desk about it & asked for them to take care of it. We got bug bites in our legs during check in at this hotel

central location

rooms facing the street can be a little noisy. the carpet in the rooms could be changed not used to carpet in hotel rooms in Philippines.

Staff were friendly, helpful, accommodating and very nice. The location was good. Hotel and room was clean. Thank you.

This is Not a vacation location, it's a business location for the rice industry. Rice trucks going by all day and much of the night. Noisy, busy, not pretty, just centrally located. Clean, functional room, not flashy, decent facility.

Very basic just OK breakfast

I like the location of the Hotel plus the surrounding. Everything is near like local and international food chain. And the bonus is the staff of this hotel are friendly and very accommodating. Happy to stay in this hotel. 👍

I will only give a little comment about the breakfast, it was a bit disappointing for a poor choice of breakfast as included in our room rate . As we have 3 half slices of small loaf bread and one egg (sunny- side up) and cup coffee.. Hope this change in the future.

Staff courtesy and politness.

Noisey during day and night time .

the location and good value for money.

the bed was too hard.