Grand Samota Hotel

Clean and comfortable

Die Stadt ist überhaupt nicht touristisch, aber das Hotel war super!

En general todo estaba muy bien, pero si tuviera que destacar algo es el desayuno

Room,Service,Food and Location

Nothing

Great restaurant. Also lots of street food vendors in the evening along the roadside.

They clearly do not know how to clean a bathroom and haven’t done so for a very long time. It’s a shame for such a nice hotel in all other aspects.

The hotel has a great restaurant

Second time we stayed and the room was cleaner but still needs TLC. Beer is expensive

Närheten till flygplatsen då det var därför jag bokade det.

Hotellet är fint på alla sätt utifrån. Rummet är också helt ok. Men i taket var det spindlar i varje takhörn. Bakom Tv var det tjockt med gammal spindelväv. Badrummet luktade illa från avlopp. Dessutom fullt med flygfän. Började med att spruta insektsmedel överallt

The staff were just so lovely, helpful kind and friendly. It was in a very good location for us to get to the airport after two days there . The bed was lovely and comfortable and we slept really well. The food was really nice and coffee was so good.

It was a little tired to say the least, the shower was old and black areas suggested damp. The shower head wasn’t in great shape. The walls were a bit grubby and the whole room needed an update.

Приветственный напиток, прохлада на ресепшн, улыбка персонала. Прекрасный ресторан с низкими ценами и вкусной едой в наличии

Даже не к чему придраться) чуть далековато от океана, но дойти можно и там станете звездами, там детишки машут всем туристам

This was a great place to stay when doing the Whale Shark trip... Organised transport from the hotel too made it easiier than going all the way to Labuan Jambu.. room service laundry friendly well trained staff

A little bit noisy but other than that great

Супер чисто, приятный номер, очень вежливый англоговорящий персонал, хорошее недорогое кафе, хороший завтрак

Вечером снижалась скорость интернета

Super convenient. Everything is well organized.

pulizia camere, servizio.

Manca un frigorifero ma soprattutto una cassaforte.

the hotel is fairly old and past its prime but comfy bed good wifi those are my criteria and for 400.000 great value

you get what you pay for

Friendly staff , good location , very good coffee at breakfast !! , good comfy rooms

Expensive beer !!

Ничего !

Начну с номера , в котором стоит вонь от сигарет , это первое, второе- шампунь и гель для душа , это одно и тоже !!! Как так можно относится к гостям , которые бронируют данный отель ? Розетка одна на весь номер ! Ресторан который при отеле , это вообще нонсенс ))) Цезарь с огурцами и без заправки 😂 фото приложу

Tout était super, le personnel est vraiment adorable et aux petits soins, ils feront tout pour rendre votre séjour agréable. La nourriture du restaurant est bonne, le petit déjeuner est top et les chambres sont très confortables. Je reviendrais sans hésiter !

Rien

Sobretot el personal que em van assessorar amb les coses que volia fer i em van ajudar quan em vaig deixar uns objectes a la habitació i me'ls van fer arribar on estava.

El WiFi no era de molt alta qualitat i hi ha humitat als banys

Die Nähe zum Flughafen war praktisch. Das Hotel hat ein gutes Restaurant. Das Personal war sehr freundlich und hilfsbereit. Ein Flughafenshuttle wurde arrangiert. Leider hatte der Fahrer die Uhrzeit falsch verstanden, weshalb wir etwas Stress bekamen und uns statt noch länger zu warten nach 20 Minuten ein Grab genommen haben.

Die Zimmer waren schon etwas abgewohnt. Vor allem im Badezimmer waren verschimmelte Fugen und verkalkte Armaturen etwas unschön. Im Restaurant gibt es eine dekorative Wasserwand, darunter ein Aquarium, beides war voller Algen und einfach nicht mehr schön.

Está al lado del aeropuerto y van a buscarte con su transporte.

Friendly staff

There was a worm in my salad and the only thing they said was an eye rolling sorry… and the internet is too slow that you cannot even text.

Le personnel a été adorable pour organiser nos transferts

Pas vraiment de charme pour cet hôtel. Il s agissait seulement d une étape pour nous donc ok...

Cercanía con el aeropuerto y el personal muy amable, habitación grande.

La limpieza. Es una pena pues el hotel está relativamente nuevo pero muy sucio.

Близко к аэропорту, вкусная еда в отеле, классные матрасы, отлично выспалась

Видимо были какие то проблемы с канализацией, пахло кошачьей мочей, ну и интернет был слабый

The restaurant had decent food. Free airport shuttle.

the smoking outside the rooms drafted heavily into our room.

Well run, clean hotel. Restaurant with good choice options. Ideal for a reliable, easy stopover in Besar

Nothing

It’s probably the best place to stay on the island for the money.

The rooms and bed were comfortable Very good location - close to the port and immigration

The food was aweful , we were served raw chicken and the staff did not understand the seriousness of the matter , they also refused to offer anything other than chicken to replace it - the breakfast was not so good either. We booked and paid for massages - I would not reccomend this. The do not have space for the massage so it has to be done in your room and the massages were terrible - I don’t think the girls were trained and scratched me so I had a few cuts afterwards The hotel was very noisy one side we had local karaoke all night long and the other the mosque sound all night long , the front side the hotel guests were noisy so we didn’t sleep well. Some staff were super friendly some were not Included in my booking was an airport transfer - we needed to go to the port instead (which is closer to the airport) but they said this is not possible) All in all would not stay here again

Awesome hotel with the most helpful staff and great amenities. Lovely rooms and very well situated for the airport. Would recommend 100%!

Nothing, it was great!

The staff were friendly, the room was clean, and the location is convenient — but unfortunately, that’s where the positives end.

My stay was uncomfortable. Cigarette smoke from the neighboring room came through the connecting door or front door and filled my room throughout the night and made me sick. The rooms are not soundproof at all, I could clearly hear my neighbor watching football on his phone and noise from outside. Unfortunately, I didn’t get much sleep. Also internet was often very slow.

It was clean and comfortable

Music played in the restaurant until midnight which made sleep difficult

Close to airport and Labuan Jambu.

Staff refused to take order when I ordered food. It’s only after I told him twice to do it, he then did it.

The manager and girl behind reception went over and above to help me get to sape to catch my ferry. They were brilliant.

The hotel is good the rooms are a good size. The bed was excellent. Staff very good and helpful.

The biggest problem is the power supply in the room will not charge a mobile phone at more than a trickle. A/c was a bit weak for this type of hotel, but it did the job after 25 minutes. The breakfast was very lacklustre.

Friendly staff

Its an open space for smokers and to go to my Non smoking room, unfortunately, I have to pass by the smokers which is not good for me.

Good, clean, booked in a 2am in the morning as I need stop from driving. No issues clean bed good showers nice staff

Such a great l, clean and modern hotel with amazing staff.

No issue.

The staff are awesome

Both my rooms were dirty. Shit on the toilet walls and there was dust over all surfaces and build up of unswept dirt dust and skin cells in corners and under bed. I stay at this property about 20 times a year, every time I talk with Mr Edi about the lack of attention to house cleaning. Every time he say he will talk to staff. When did a surprise stay they not check notes and put me next to noisey kitchen music. So I make them change my room to the back. To the dirtiest room yet, and the shower door was broken and I could not open it fully to have shower. I demanded Mr edi come to see me. I was there for 2 hours sitting outside the room they gave me, knowing I’m very unhappy, unfortunately the junior receptionist did think and change my room for the third time. After hearing all the excuses from Mr edi again and he not changing me to yet another room I demand he cancel my booking and refund me. That was 5 days ago, I still have not received my refund. I left on purpose with a bar tab equally to my room rate. I’ve told them they can refund the left over money from the tab. Yet to be done. I loved it there, the staff are amazing, but the filth of the rooms is beyond me for the price of the room. I’m sad I’ll never return there, as it was like coming home every time. But many cheaper and cleaner hotels in Sumbawa for me to do my business

The staff are and has always been why I have return for business time and time again.

The rooms are filthy, mould in the bathrooms, dust on all services, and I stay here only. This time shit splatter on the tiles in the toilet and a the toilet spray. Morrrors dirty. Housekeeping is getting lazier and lazier. This is not the first time that I have spoken to Mr Edi the manager but tonight after I returned with out a booking they put me in the worse room ever. All he did was make excuses, but ultimately this falls on his shoulders for not training his staff, !! Just excuse excuse. No longer will I stay 20 times a year here spend a lot of money on beer and food. You should of changed my room immediately and not make me wait talking to you for 1.5 hours. With no shower and no toilet. to

I only ever stay here. It’s like coming home for me. It’s clean comfortable and the staff really go beyond the pay roll

N/A

Nicely refurbished hotel. Great staff. Nicely appointed rooms. Good restaurant and beer.

Some cover for our motorbikes would have been good.

Great staff. Super chef. Modern hotel

Amazing staff. Great value. Excellent restaurant.

Extremely friendly staff and a very comfortable hotel in a convenient location in Sumbawa Besar. Reasonably priced and tasty food in the hotel's restaurant.

Nothing.

The staff were most helpful and friendly.

This is a very good hotel with excellent facilities and a great restaurant. The rooms are very comfortable and clean, with daily room service. The prices are reasonable, and you basically have everything you need within the hotel. In the evenings, you can enjoy cheap and delicious local food from the street next to the hotel.

Almost everything was fine; however, one morning the restaurant music was quite loud. Additionally, we couldn't book a room with breakfast included, but you can pay for it on-site, and the buffet is very, very good.

All of the staff was very friendly and helpful. They always had a smile on their faces and were super friendly. The rooms are clean and comfortable. The restaurant on site was quick and good as well.

It was very clean and well facilitated. Bed amazingly comfortable. We could check in early which was great.

I asked about the pick up from the airport and was told it’s free. When I asked to be picked up they stopped responding. Also i wanted to know about the ferry to Mojo Island and was told that is only local guides know, no more information. When I tried to get a vegetarian meal at the restaurant I asked to remove everything from the spaghetti and give it plain to me and I was still charged the whole price. I tried to catch up a little on my sleep because I had an early flight and a tour booked for the night. This was simply impossible due to the very loud music starting at 4pm until around 10pm. Maybe on another day I would have liked it. But in general I’d like to choose my bedtime hours by myself

Bed is very comfortable. Staff in reception and restaurant very kind. All the people seem nice. Food acceptable. Rooms are big.

The biggest problem this hotel has is cleanliness. Rooms are dirty. Shower hasn't been well cleaned for a year. Other guests' hair in bathroom, on the floor,... Spiders web in shower and main room. All the edges dirty, toilet smelling bad, you could still smell urine so I had to wash it myself. No proper cleaning at all. Edge on tiles dirty. Management should focus on CLEANING SERVICE!!! Restaurant should be closed down with glass walls and aircons added (see Kaloka hotel). It is too hot during the day in the restaurant! You can't enjoy your drink if it is 30+ degrees.

Nothing really to like. Employees are kind

Dirty!!!! Everywhere in the room spiders and spidernets! Dead bugs! Dust and dirt everywhere! Really i have no idea how they dare to charge bali prices in here! Wifi: logs u out in every 5-10 min. You need to put login and password all day many many times. Also… very weak wifi, u get a weak signal that takes ages to load a page. Reataurant: awful food. Tiny portion and looks like it was created for someone else before and reused on ur plate. Payment: No tap-pay. Need physical card. My room wasnt cleaned during my stay. I called reception and at 9 pm cleaner came with a broom to swipe here and there the dirt. I have loads of videos, but booking only allows to upload photos

Friendly staff. Clean room and most comfortable bed

Breakfast is not worth it

Clean, new and spacious room in Sumbawa Besar. Nice staff. Free shuttle to/from the airport.

People can smoke on the corridors of the hotel, just outside the rooms, and on the restaurant and breakfast area

The food in the restaurant is very delicious and good value, great breakfast (try the boiled eggs... they are cooked with lemongrass and crazy good), the beds were very comfortable, the hotel is beautiful and designed well (the courtyard is gorgeous and never hot), many of the staff and very kind and hospitable, nice lobby

I picked this hotel specifically because I needed tour assistance as Booking says they offer this service (if this applies to you, look for another stay) and the staff gave one option that would not have worked, then I was on my own... by luck/great tour company (Sumbawa Holiday Tour) I was able to go where I wanted at the last minute... seems like they should have more connection/options of tour companies; after my request for the airport shuttle was confirmed by the hotel, they somehow forgot about me... after waiting for an hour, I took a taxi to the hotel, it took some time to explain to the staff what happened, but when I did they were apologetic, reimbursed me for the taxi, and let me check in early (the shuttle is a great service... maybe just confirm multiple times) *If you don't need assistance booking tours, or if you are staying here before/after a multi-day tour, I recommend this hotel.

Lovely comfy bed, good shower: size & water power/heat, good TV, room design.

All stairs no lift, but staff carried bags so not a problem for us. Nothing much directly outside the hotel eg. shops, restaurant, coffee shop

Nice staff

Variety of food for breakfast

Very comfortable beds, very little noise from outside, and friendly staff. Warm water in the shower, Netflix on the TV, airport shuttle.

The food was bad. Not just the regional dishes but something like pizza too. Also, not clean, especially the bathroom.

This is a very solid hotel. Probably the only hotel of its type in the city. The rooms are clean and fairly well-maintained. There are some weird design choices, like a lightswitch placed between the matress and the headboard, but they don't get in the way too much. Staff are eager to please. Pickup and dropoff from the airport are free and if you need a lift to one of the ports (say for a trip to Moyo Island) the hotel car will provide a lift at a very low price. The breakfast (costs a bit extra) is fine and worth the money I think. There is an Alpha Mart just a five minute walk away, and everything else in the city is no more than 10 or 15 minutes away on foot. The location is at the end of a quiet street in very good condition. You might hear some noise from the lobby from early-evening Karaoke, but I think everyone clears out by 8 or 9 o'clock.

Excellent bed Excelent bed .Clean room

no pool

I stayed for 3 nights in this nice & new hotel with International standards. Shower has hot water! Very comfortable bed. Fast WiFi. Smart TV. Restaurant has a wide variety of food selections, Western & Indonesian, reasonably priced. All staff members are very friendly. Most of them speak English. I met most of the managers and supervisors, who happen to be very professional and friendly. To name a few who made my stay even better, Reception Staff Tasya and Vica. Restaurant Supervisor Syawal & waitstaff Justin. I highly recommend this lovely hotel in Sumbawa Besar!

Staff were super friendly and helpful. Breakfast options were not so great.

Breakfast