Casa Do Cairo-Dar Masr AlRehab

اولا: الموقع لم يكن كما هو متوقع حيث انني كنت ارغب في شقة داخل مدينة الرحاب وفوجئت في موقع خارج مدينة الرحاب في دار مصر حيث كان هناك عملية احتيال بذكر اسم للموقع كلمة الرحاب واكتشفت بعد ما وصلت انها خارج مدينة الرحاب ثانيا : السعر كان اكثر من المعلن حيث كان المعلن 1460 ريال وعند الخصم اضافوا تقريبا 600 ريال بحجة انها مصاريف إدارية وتشغيلية وهذا كثير ثالثا : تكرار انقطاع الكهرباء مما اضطريت الى شحنها على حسابي الخاص بقيمة 900 جنيه ولم استردها وهذا لم يحصل معي في تعداد سفراتي رابعا : مصاريف النقل من شقة الى شقة مما حملني مواصلات وجهد انا والأسرة وضياع وقت كبير من اجازتي فارغب في التعويض عن ما دفعته في الكهرباء وفي التنقل من شقة لشقة مواصلات وجهد ووقت

Nothing

Owner not responding

فعلا الشقة ممتازة وخدماتها ممتازة وبها كل ما تحتاجه

Merci pour votre accueil chaleureux et votre gentillesse tout au long de notre séjour. L'appartement est magnifique, très agréable et nous avons beaucoup apprécié notre séjour. Il y a eu quelques petits désagréments, notamment avec la connexion Wi-Fi, mais vous avez toujours été réactifs et avez fait le nécessaire pour nous aider, ce que nous avons beaucoup apprécié. Merci encore pour votre disponibilité et votre professionnalisme. Nous garderons un très bon souvenir de notre séjour et nous n'hésiterons pas à revenir lors d'un prochain voyage au Caire.

Great! it was comfortable and very clean. The staff were so kind and responsive, they kept checking in on us daily to see if we need anything.

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Heel slecht

All appreteer was kapot De service en heel oude meubel is heel oude en kapot Alle

البيت نظيف

أول شيء حجزت مايقارب ال 20 دولار لكن تم خصم 30..ثم وصلت متأخرا حوالي الساعة 11ليلاً وطلبت منهم تمديد الخروج ساعة أو ساعتين عن ال11 صباحاً لكنهم رفضو .مدخل البناية والمصعد متسخة.الشقة نظيفة.

نظيف والتعامل جدا راقي وهذي المرة الثالثة اسكن عندهم والحي راقي جدا والسعر معقول مقارنة بالعقارات الاخرى

النظافة الموقع التعامل

Ich hatte einen wirklich angenehmen Aufenthalt in dieser Wohnung in Kairo. Alles war sehr sauber und genauso wie auf den Bildern beschrieben. Die Wohnung ist gut ausgestattet, ruhig und sehr gepflegt man fühlt sich sofort wohl. Der Gastgeber war unglaublich freundlich und hilfsbereit. Er hat uns herzlich empfangen Insgesamt war alles perfekt ich kann die Unterkunft absolut weiterempfehlen und würde auf jeden Fall wiederkommen!

Bonjour attention Vous devez payé les factures électricité , les locataires vont payé, les prix affichés sans les factures électricité, il y a problème d'eau

The facilities in general eventhough the kitchen needs more utensils.

The problem of the electric current and charging its card several times since it was not clear what you mean by the medium level of using the current. It is a relative idea especially the weather is so hot and we have to use the AC in the three bedrooms.

الطاقم والموقع

العفش ليس جديد والكنب خربان

Location very good

Beautiful and close to services.

The elevator.

The apartment is clean and beautiful, yet it’s quite close to the mosque and grocery stores.

The elevator is not safe especially for children.

property very good clean and nice view staff helpful

as usually delay of check-in even I arrived after check-in time

Cleaning

Communication with the hosts was very efficient: they messaged me every morning to ask how it was going, which was a nice touch. One day we asked for extra towels and another day for toilet paper, and they were quick to provide both times. Also the property itself has 3 bathroom, making it ideal for a large group to stay

We had no WiFi for the whole 5 days of our stay. The hosts said it was an area wide issue with the internet provider.

The property was clean tidy and nice I liked it

My check in was at 2:00 pm but I received the key around 3:50 pm I was sitting on the stairs with my old parents I was so upset and angry

Place is very spacious Apartment with 3 bedrooms Total 5 beds Clean Facilities very good

- Customer service/reservation manager was keen to help, approachable, easy to contact and polite. - check-in process was smooth - the apartment was quiet, clean and in a nice neighbourhood.

- we booked a 3 bedroom apartment (number 148) that was changed to a 2 bedroom one (number 18) because of an "electricity issue" at 1:00 am the day of our booking. - apartment 18 had a leaky fixed showerhead and the mobile one was not working which made it difficult to use for our young ones. - there was no extra bedding left in the apartment. We were told we needed to request it in advance.

The host was very attentive

It was cold! I would suggest the host install potable heaters during the winter months

Clean apartment in a quiet location

Clean apartment in a quiet location

The flat was tidy , the communications and responses was quick

Not clear in mentioning the what exact we need to use or not , whats working and what is not Heaters should be ready. there's no need to ask for it Maintenance should be sure of everything before a client checks in

Excellent value for money Very clean , comfortable All the facilities you need are here

Nothing

The apartment was clean, nothing special just an ordinary flat in a residential area. All the bathrooms were clean, however the shower tray in the master bathroom is very small. It should be changed. Water pressure is very good. The bathroom towels were new and clean. I paid for the place because it stated AlRehab, however the flat was in Qoronfel Estate, a low cost estate far from AlRehab. They actually lied about the location of the flat to get innocent guests who do not know Cairo and are easily deceivable. This is a major Red Flag, deceiving guests about the exact location of your flat. The above should be looked into by Booking.com otherwise they may lose clientel in the long run due to lack of honesty of flat owners. If I didn't pay online for the flat I would have immediately cancel my booking.

My wife and I came from an international trip, we got to build at 1 pm, we called and WhatsApp Ala the Mgr several times to just give us the exact flat number so we could drop our bags she refused. She said the cleaning crew was cleaning the flat. We had to wait on the street for an hour like baggers. At 2:10 pm she forwarded the exact flat number and her staff casually came to meet us on the street. They worked us in and handed the flat to us. This lack of consideration by Miss Ala is totally unacceptable. Second the flat has 3 rooms, the master bedroom bed was ok, and the children room looked ok, although it was not used. But the 3rd room with the queen bed is old. The bedsheets were white but over used and old. The carpets in the corridor and the rooms are old, if not change then remove them completely. Most of the furniture is old and over used. The Estate is noisy in the early morning hours and is shabby looking, like a low cost estate. The cable TV was not working in the master bedroom, we however did not try the living room tv. The weather was cold so we didn't use any of the Air-conditioning, however they look old and over used.

The staff is super friendly, helpful, and always available. The neighborhood is so quiet. The apartment was exactly as described and has everything you may need for a good stay. Wifi was excellent. A/Cs in the living room and all the bedrooms were functioning very good. Water pressure was super. Mattresses are super comfy. I'll definitely consider booking there again.

I liked a lot the location

The apartment maybe needs a bit of maintenance but it was ok

Apartment is big

Elevator doesn't work Electricity on your cost

I like everything, service, cleaning, location, staff,... etc

Nothing

The apartment is nice. The rooms are spacious. All the facilities inside the apartment are working. The beds are comfortable. The building is in a secured estate. The host was kind enough to share with me the map location which made it easy for us to navigate and get to the house. It is a good place for a group.

The host did not keep the keys where they explained I would find them. We were stranded outside from 3am to 6am before the maid brought the keys. This was after we were already delayed at the airport for over three hours. On the second day, the door to the apartment jammed and we could not go in and I had to complain again for someone to come fix the door. The door jammed again on the fourth day but we sorted it out ourselves. These challenges were stressful because we were very busy with our travel and events, and what we all wanted to do was get home and rest. I was very unhappy because I felt like these were trivial issues that could have been avoided. I recommend that the host always check properly that everything is in place before any guest arrives, and also check why the door jams. The host gave us one free day for our troubles and I appreciate that.

Location n cleanliness of the unit was good

The main entrance (downstairs) of the apartment was lock meanwhile the apartment key available only at the unit. The owner should have also prepare the entrance key. The worst thing is in the morning there was no water at all.

Location. Team cooperation, specially Miss. Alaa.

Photos on booking are very old, and does not reflect the reality for the apartment I had. An old apartment, with old furniture, and some pieces are broken, noisy beds, and washing machine. Elevator was not working when we arrived, had to carry the baggage myself to the fourth floor, as no one is there from the property. issue fixed after more than 24 hours from the time we raised the issue. Apartment was dirty, and we saw some bugs inside. Master bedroom missing the sofa bed, while the description mentions it has one. we had municipal water outage for more than half a day, and appeared it was not paid enough by the property After a week, they offered free cleaning, however, it was not good cleaning.

A good location, quality furniture, and reliable internet, cleanliness, no noise.

pricing. no heater

The apartment was clean and that's so important for me every thing else is so good

The room was big like picture

The owner should have explained about the elevator in advance. it doesn't work. The room is on the 4th floor so it is difficult to navigate the stairs. All electricity and gas are turned off, so I have to turn them on every time. The owner won't tell you the exact location, he was mistake room number. There was no apology for that either. The room smells of smoke, which is uncomfortable for non-smokers. The owner complained to me.

I absolutely loved everything about the property! From the impeccably clean rooms to the cozy atmosphere, every detail was perfect. The staff was incredibly friendly and attentive, The staff was helpful, especially Alla; she was very kind and nice to us, she making our stay truly memorable

I didn't find anything at all.

In a secure area, Clean, cheap and excellent service by owners, very good value for money

Fittings and Furnature seemed a little cheap and wardrobes had strange wood smell, electric needs to be topped up

It was very clean and the location is perfect

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Owner is very good personally Very clean and have all facilities in the location

Nothing

I recently stayed at Dar Masr, and I had a wonderful experience. The staff was incredibly helpful, going above and beyond to assist me in finding the key when I realized I didn't have one. Their attentiveness made my day enjoyable. Highly recommended!

The property was neat and beautiful. Peaceful and serene. The host is very kind and highly hospitable. Everyone needs a host like the host at Casa Do Cairo - Dar Masr AlRehab. We never met the host in person but they treated us like we met in person. We give the host a 10/10. Keep it up host!

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It's amazing apartment as usual, it's my 3rd time staying in is apartment. Rahaf is very professional and very helpful, she make everything easy 👏 Many thanks 😊

Everything

Location

There is a leakage (leaking water on the walls and paint ).

The place was clean and spacious, the bed matresses were comfortable

This place could have been way better if the customer was not in charge or recharging the electricity card all the time. I am willing to pay extra if this is provided by the host. Also I did not like the fact that I did not receive a discount although I booked this place for a long period

Very spacious and well equiped, perfect if you also want to relax an cook at home. Perfect communication and understanding with the property owners, always very attentive.

Very clean and fully equipped

Additional fees was 95% of the original booking price, location of apartment at booking was 9 KM away from actual location. Even i have been charged with 95% as additional fees I still have to pay for electricity consumption or the electricity will be disconnected😱which creates unnecessary panic, and additional headaches for finding out how to charge electricity. Please note that the maximum daily usage for electricity in Egypt is less than 0.5 $ USD per day.

the owners and managers are very professional i mistakenly thought that the Appartment is located inside Al-Rehab city which isn’t but they already have different locations inside Al-rehab ( Casa Do Cairo-AlRehab )and shifted my stay before i arrive. it was clean one bedroom with privte garden the utilities are new and it was recently renovated. AlRehab city has almost everything you need.

nothing much other than that they charge in USD so if you are Egyptian you will get charged extra by the bank.

Overall we had a great time in the apartment, they deserve 9.5 but the scale only accepts whole numbers. The apartment was clean, check in/out was very smooth, air conditioner everything in the apartment and it looks exactly as the images. It also has a security camera on the front door of the apartment. management was very helpful when we asked about anything and they were checking on us daily through messages to make sure that everything is going perfectly.

There are small minor issues, the elevator inside safety door wasn't there, this made us very careful each time we used it specially we had kids with us, and the door key was very difficult going into the keyhole from outside and impossible for inside but having a lock from inside made us feel safe.

Clean apartments Fresh cleaned towels Good furniture Complimentary 2 bottles of water Good TV

Location Elevator

The same like photos , clean , well furnished and staff is very friendly and helpful .

Easy access, friendly staff, very clean, new furniture and all kitchen tools we needed in the apartment was there.

Location, comfortable beds, nice staff, easy check in and out, and everything went as expected.

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