Higala Hostel Siargao

完全没有员工！It’s like a ghost hotel. We didn’t seen even one staff since check in to check out! Only the first call was answered by the boss who tells us we should check in all by ourselves. Then he no more answered the call! Even we cannot find the key to lock the door, or there is no tissue in the bathroom. Also we cannot got the receipt when we leave.

从我们入住到离开全程没见过一个员工，所有的事情都要自己做。卫生间里没有纸。没有洗漱用品。走的时候也没法开票。一开始通过电话还能联系上店主，两通电话以后，电话也不接了。完全就是一个没有人管理，爱咋咋地的状态。体验太差了！

Location. But, I will not choose to book the place again because they need to care enough to up keep the place to benefit their guest. The owner is just waiting for that place to totally fall apart. It needs repairs. It will not even break the bank if they do maintenance.

The place is falling apart. The owner needs to care enough to do repairs that will benefit their guests

Cheap cute and pretty comfortable

The air conditioning don’t work properly and made a lot of noise throughout the night

La ubicación es buena, delante del 9 cloud con muchos restaurantes alrededor.

Los servicios de la habitación fueron lamentables, de 4 dias que estuvimos, 3 se fue la luz varias horas y como pudimos observar luego, es un problema recurrente desde hace años que no han solventado. En la ducha el sistema de calentar el agua no regulaba bien y te podia salir muy caliente o muy fria de golpe.

La habitación estaba limpia y correcta. Está cerca de cloud 9 y del puente de Catangnan, dos sitios bastante chulos y que se suelen visitar con frecuencia.

La luz y el agua se iban constantemente, muchas veces durante varias horas. Aunque avisases al personal del hostal, a veces parecía que se lo tomaban a broma y hasta que no les pedías que llamasen al servicio técnico no hacían nada. He estado leyendo varias reseñas y esto parece llevar pasando bastante sin que le hayan dado solución. En caso de tener la imperiosa necesidad de tener que reservar en este sitio porque no haya otro hotel u hostal libre en la isla, evitad a toda costa que os den una habitación en el segundo piso. El sistema de agua está tan mal diseñado que no llega suficiente presión a esa planta, haciendo que se te corte constantemente el agua o que salga con muy poca presión. Por si esto no fuese poco, nos hicieron pagar 500 pesos más por hacer el check-in antes de tiempo, estando la habitación ya lista. El sitio no es barato y desde luego no vale lo que pagas.

The staff on the premise were friendly

The host was unresponsive to messages and missed many calls, the place was dirty with sand all over the room and dirt on tables, garbage under bed upon arrival with things broken like the toilet seat was broken off, some of the lights didn't turn on, the shower head holder was broken. Its very disappointing and feels like the owner does not reinvest any of the earnings from the hostel into maintaining it though many of the rooms were booked. Our flight originally got cancelled and moved to the next day and most inns and hotels will make exceptions to refund you for your days missed as a courtesy for the situation being out if your hand and I asked kindly if this was possible as I had documentation from the airline specifically for the hotel and I wasnt even met with a “unfortunately we dont” he just completely ignored my message and ignored the time i said we would arrive the next day and the staff were late to the premise from the time they were supposed to be there. Feels very much like capitalist scam. Please take care of your business.

The stuff were very friendly, kind and helpful

Shower was a little bit less pressure

Lo mejor del alojamiento, su trabajadora, Juvy. Un encanto de mujer, disponible a cualquier hora para solucionar los problemas o dudas que puedan surgir.

Cuando llegamos, no tenían constancia de nuestra reserva y tuvieron que confirmarlo, pero ese problema es pasable.. El problema vino con el agua, tuvimos problemas todos los días que estuvimos ahí, quedándonos sin agua a cada momento, un fastidio venir lleno de arena de las playas y no poder darte ni un agua.. deben corregirlo si quieren dar un servicio acorde.

The vibes is okay

Prices are unreasonable based on the hostel actual conditions. The marketing photos look really great, but the actuals are meh. There are karaoke sessions in the middle of the day through early evening, regardless of people who just got in from day activities and are tired. There are also dogs within the property who barks (not all night). Room is pretty basic, just beds and airconditioning for the price that we pay. No other appliances or devices.

Staff were super friendly and also gave us lots of information to get what we needed. It's so good to sleep well after surfing. The location is good to be between the bridge and surfing area.

Maintain the facilities that need to be done. Rain leaking, lots of rats, ofcourse, there were cats to chase them away but noisy. Hopefully, it will be fixed well soon.

Don’t like this place at all, the ac was very strong but that’s about all that is good about it here. The staff are up late partying and doing karaoke very loudly, very unprofessional.

There are no televisions, the price is much too high for the lack of facilities. Had to wait 30 minutes for them to clean the room even though I booked it hours ahead of time. Then the staff didn’t even have a key to my room so I could not leave my things locked in my room when I went to get dinner.

Such a lovely stay at Higala, had booked a private room which was super clean and so was the en-suite shower room. The location is fantastic, a 15 min walk to Cloud 9 and the same to sunset bridge with lots of restaurants/bars a walk or short tuk tuk away. The staff were so welcoming and friendly. I would 100% return and recommend ❤️

In fact, it does not look at all like the photos presented. It's ok for a short stay, But don't expect a nice stay.

Very friendly staff.

A bit pricey for what I got compared to other accommodations. Bed was ok, but not really comfortable.

Property was clean and tidy and close to cafes/restaurants etc. there are bikes to rent on site which is very convenient. We did the island hopping which is also available to book on site Staff were extremely friendly and kind!

Only negative is there is a rooster right next to the property which was very noisy most of the night

There is renovation going on. When we reported an issue they didn’t take it seriously. Although the staff was a friendly it was not a great experience.

Location is great

Nothing, worst experience in my life

This isnt hostel, this is joke for hospitality and great example of ignorance and scam. Do yourself a favour and find better place than this overpriced “shelter”. Photos of the hostel on airbnb or on booking were clearly taken many years ago, when the hostel could be okey. For the amount you will get very dirty rooms, holes in the ceiling and walls. On top of that there isn’t any service, starting with airport transfer, air condition or cleaning rooms etc, which they are offering in booking or Airbnb. The hostel is located in a swampy region of Siargao so you have lot of things to do with mosquitoes. Next to the hostel is also construction, so you will hear construction workers from 5 am until afternoon and on top of that you will have also great experience with the farm next to the hostel where rooters are getting crazy. On the backyard you will find all the stuff lying around, including a bin bag full of waste sitting on the kitchen counter and heavy smell of the mess in the kitchen. The hostel isn’t ready for any guest, the owner is selfish ignorant who don’t have clearly any experiences with hospitality and he isn’t able to run the business. If you are also looking forward to meet another people from different counties of the world, you won’t. You will have only a chance to get know owners parents. We had amazing experiences over our trip in Philippines but this isn’t representing the kindness and services of Philippino people. Clear robbery.

The host is very accomodating and the place is aesthetic.

It just the mosquitos on the area

Location to surf breaks and places to eat. Good facilities in the shared kitchen. Very helpful and friendly staff.

Very cozy, safe and clean. All staffs are kind and approachable specially the owner ☺️. Highly recommended. ❤️

Nothing.

We love everything!! The property has this super island vibe that we loved! Everything was clean. Everything is complete like clean sheets,tissues,towels and all kitchen utensils. The property was also very spacious,

Nothing.

I like the place its very quite and relaxing.

Comfy clean bed and piilows, nearby restaurants

Youre pretty much on your own, nobody to inquire or socialize with especially if its your first time in the island. Basically just a place to sleep and bath. Reported about leaking ceiling havent gotten a response, heaters not workin but no big deal.

The overall service of the owner. Very hospitable. And welcoming. Charming Leandro. The property is very clean. Affordable.

There was power outage in the area which they don't have a control of. Internet or wifi goes on and off but Dodong let me used his data instead.

It is in general luna so it is very close to most of the cafe and cthe cloud 9 and catangnan bridge. Very close to the main road where you can ride in a tricycle. Or you can also walk around to some of the cafe. They have kitchen that everyone can use which is a plus.

They have a power outage all the time. Their water also doesn't work whenever it's black out because it is connected to a motor and the motor needs electricity to work. They don't have a generator so you actually have to wait about 2-3hours for the power to come back before you could even take a shower.

This place was really clean and in a good location!

The staff were super friendly but I think they need more training! Not there fault they tried to be helpful but I think the manager here just needs to train them more

The location and the staff

Not so cold AC and there were bugs and cockroaches

Awesome location close to everything. Very clean rooms

The stuffs are all friendly and very accommodating. The place were clean, spacious and near to Cloud9, Catangnan bridge and Public market.

none

Perfect room for our stay : simple but yet very comfy and super clean. The private bathroom was clean as well and hot shower was more than welcome. Location is great, next to cloud9 and a very cute beach. The road is a bit bumpy to get there, but super short and nothing scary at all. You have cafes and restaurant around. Staff was accomodating and here to answer our questions. All in all a super convenient place and very comfy room with everything we needed. Would recommend

Nothing to say !

We weren’t offered breakfast. It wasn’t available. The location was down a dirty, hole-filled road in a dodgey area.

DO NOT STAY HERE. I have nothing nice to stay about this place. Totally overpriced. - Hosts are SO rude, they just ignore you and carry on looking at their phone. - Not accommodating at all or helpful, half the time they weren’t even around to be able to help. - The wifi literally doesn’t work. - Rooms are DISGUSTING. Dirty towels, dirty bathroom. - Shower DOESNT WORK. At all, the sink tap has more pressure. - location was ok in terms of where you want to be, 10 minutes from general Luna, but the road it is down is so dangerous, so many pot holes when riding a scooter.

The space we had in our accomodation is huge and the place is very aesthetically pleasing. The location is near GL. The value for money is really worth it. And to the owner...please smile. You are handsome. There are times we feel like your not in a good mood. Hehehe

Not really don't like but it can be better if the linens could be thicker. 😀😃🤭 The shower head can be better too.. but the water is strong so kudos.

Nothing special except for the dimensions of the room and the hot shower

They wasn’t very friendly every time i was in kitchen it was like id like to run away there were just the staff there and it wasn’t a real hostal just a place where sleep and go away

All

None

Clean, comfortable and location was nice. Room was very nice.

The service, we did arrive earlier, but than 2 pm but we were not really helped, when we tried to get helped we had ask multiple questions just get answers. Staff even said in Bisaya thinking that my girlfriend wouldn't understand that we should just leave because we didn't trust them, following us asking if we could hid the bags somewhere when we were away prior to check in not because we don't trust the staff, but because the gate is open to everyone and the staff is not always in the kitchen. Probably would have booked my full five days at hilaya, but because the staff was not helpful at all, we choose to move hotel even if the room and.the hotel is very nice.

Clean and spacious.

No toiletries except for the tissue roll. No wifi in rooms.

Their cute villas

The shower so slow

The staffs were friendly and accommodating. They attend to our needs esp Tata & Paloy.

Not clean. Flies everywhere. No maintenance. The owners were intimidating. The atmosphere around them was not welcoming.

I love the location and it is close to a good coffee place, Kanaway. And as well as Sunset bridge.

It was still under construction, and the aircondition is not that cold.

Ambient

Shower

You can prepare your own food here.

cheap

the property was not well maintained, the bathroom stinks and the caretaker is always away so if you need assistance it will be hard. Misleading photos in the listing. the room doesn’t look like that in person.

Staff are friendly

None

The room had a normal size and it was quite clean. It is very basic and apart from the beds, one table and one item to hang clothes there was nothing more. The checkin was quick, we arrived and they dropped us the key as they were in the common area. The bathroom was quite simple, but at least in decent condition. Water was not flowing much from the shower, there was no pressure.

The common area was really different from what I saw in the pictures. All rotten, mold, dirty and almost nothing usable at disposal of guests. I opened the kitchen doors and I found that inside was disgusting, cockroaches, dirty items hidden there. I left one little bag with my food at night close to the microwave and the morning after was disappeared, I also asked what was the wifi to the stuff, they replied saying you can try with a password but they didn't say which wifi I was supposed to use. After that they never answered anymore.

Comfy rooms, lots of fresh air. great location next to an awesome BBQ restaurant.

Kitchen has seen better days.

Helpful host, good area & close to most things, especially with moped that can be rented from the hostel

Pretty humid in the room even if the ac was good, bright in the mornings because of light curtains

The room was clean and as spacious as advertised. AC worked nicely. Bathroom is big, clean and everything works. There is a little kitchen and a drinkung water station.

It was a difficult to get a hang of the staff, there was no reception. All the decoration from the photos were missing, therefore the atmosphere of the room was not so nice.

The location was close to restaurants and facilities

We arrived for the check in. Nobody welcomed us to explain where was our room. They had no key to lock our door. So we decided to change our hotel, staying 1 night instead of 5.

The cleanliness, location and the hospitability of Higala staff. Will definitely book again. Well recommended to first time travellers to Siargao.

The weather. Hahaha. It rained during our stay

Very comfortable, affordable and aesthetically pleasing accomodation. Good size of room. You can rent a motorcycle directly from the property, it was very easy to use.

Actual shower in the room had very little water pressure and the hot option was too hot to use. The outdoor showever however was perfect.

It’s great to absorb the siargao lifestyle.

Bad smell in bathroom, other than that, the room was clean.

Owner Leandro and staff are very accomodating.. Good for Family vacation. Feel very safe. Enjoyed our stay a lot, wish we could stay more. Location is just walking distance to Cloud 9.

Everything is great.

location and spacious room

Aircon is a bit small for a room.

the owner was so nice, can rent motorbikes and they also organized our transportation to the airport.

only the problem is it’s hard to find their staff if we need something. I think the owner is just so nice so the staff can do anything they want.

good location, can use the facility for free, accommodating staff

location, the people working there were friendly and the outside space is beautiful

rooms and toilet are not clean everyday. we wanted some help from the reception and it is hard ti find someone.

The location is very near the famous cloud 9. It is about 300 meters away from the beach. It is away from the party places - so it ideal if you want a quiet place. There are public transport available by the street since it is close to the main road. It has AC and own bathroom with toilet. You can also use the public ones if you want. The highlight for this location is the very accommodating host/owners. They offered their outdoor kitchen for us to use and that saved us some money 😁. They also have other rooms for backpackers.