The Gem vs Similar Hotels

Room comfort and quality were generally positive, although some concerns regarding furnishings were mentioned.

Rooms are often described as large, unusual and charming (monastery/chapter-room style) with good bedding; some guests report small or stuffy rooms, lack of TV remote, and occasional noise issues.

Multiple reviews praised the cleanliness of the hotel, with some mentioning specifically clean rooms and bathrooms.

Multiple guests report clean rooms and good housekeeping (rooms described as very clean and good bathroom); a few notes about humidity in bathrooms but overall cleanliness is praised.

Excellent location near the city center and easy access to key attractions, receiving high praises from guests.

Consistently praised for an exceptional, central location next to the cathedral and close to restaurants and attractions; some guests note parking or findability challenges but location itself is a strong positive.

The staff was frequently described as friendly and accommodating, contributing positively to the service experience.

Staff repeatedly described as very friendly, welcoming and helpful; several reviews highlight excellent reception and assistance despite isolated notes about limited reception hours after 20:00.

The breakfast was highlighted as being well-varied and of good quality, contributing positively to the experience.

Breakfast is described positively where mentioned; there are few comments on dining otherwise, so F&B is seen as acceptable but not a standout feature.

Amenities were appreciated, but there were some complaints regarding missing aspects like hooks in the room.

Repeated complaints about lack of air-conditioning and poor ventilation on upper floors, limited on-site parking and no 24h reception presence in some cases; fans provided in some rooms but amenities are a clear weak point.

Some guests felt the price was high compared to the services provided, indicating a need for balance.

Several guests explicitly mention good value/quality-price balance and satisfaction for short stays; one major negative reviewer raised refund/expectation issues but overall value is seen as fair.