Mistiq Temple II

Está excelente el complejo, súper bonito y rodeado de naturaleza

Air conditioner / Electricity went off for 2 days straight over a weekend, also a blocked toilet. Two concierge telephone numbers and hotels.com contacted, with no response. Moved to a new condo. Airconditioning would go from a set 20 degrees to default 28 degrees randomly. Pools are fantastic. Staff on site are friendly. Taxi from airport to accommodation is $50USD minimum each way. Taxi from accommodation to Tulum central is $25USD each way minimum. Complimentary shuttle bus to beach daily (except Monday). For the price, the accommodation is well worth it, just take note at the taxi cost. Bike hire $10USD approx per day. CBD is 5km walk each way. On site convenience store. Uber Eats delivers. Dirt Road. Require 4WD/Quad bike or gentle driving in hire car.

I had a wonderful stay at this property. It was very quiet and safe at the resort. There are under ground parking garages. Beautiful views of the jungle. I loved the rooftop pool the most. The restaurant wasn’t open when we were there and lost power temporarily. The roads to drive up to the property aren’t finished so it’s a very bumpy road but I’m sure that’ll be resolved soon as they finish building. Overall, I highly recommend this property! 10 minutes from restaurants/bars/beach & city. Almost 2 hours from the airport. Bring bug spray!!

It was very clean and easy to communicate with the property manager. Transportation was offered if needed and ride from and to the airport as well. We rented a car and even though a parking space was not included they had plenty of space to park on the side of the hotel. The pools were very clean and nice

I had a reservation for a few weeks before travel. Special instructions said to contact property prior to arrival for entry information. I emailed and called repeatedly and got no response. Expedia also had no response from property. We tried for hours. At one point Expedia said property would message in 30 minutes. No one from the property… 7PM and failed reservation. We were on our own.

The design of the property is very unique

La habitación no tenía las sábanas para el sofá cama. Nos las entregaron justo una hora antes del check out. Pésimo. No hay nada cerca. Las opciones de transporte son limitadas. Los conserjes piden taxis pero bajo una comisión.

Hermosa la vista, el paisaje, las decoraciones, todo muy hermoso.

No tenia transporte cerca y tampoco responden mensajes. Rodeado de terracería

Great also we break a glass

The property was new construction. No one for check-in for arrival. The towels were dirty and no wash clothes available. The roads weren’t paved around the property. Lucky we rented a car and was able to have access to food and the town. The property did feel safe and the roof top pool was beautiful.

Excelente te hotel. Limpio bonito con camas muy cómodas, Gym Excelente regaderas muy buenas todo el hotel está muy bonito muy seguro !!

Nous avons passé une semaine de rêve à Mistiq Temple 2. La structure et récente, propre. L’ambiance est ressourçante. Les piscines sont super agréables avec plein d’oiseaux qui virevoltent et chantent tout au long de la journée. L’atmosphère était très calme. La vue des piscines sur les toits est superbe. Le personnel à l’entrée de la résidence est très sympathique et serviable. Il y a une armée d’autres employés qui prennent soin de la résidence, des jardins et piscines. Le studio était très propre. Bien équipé. La climatisation très appréciée. Il y a une petite boutique à côté de l’accueil qui permet d’acheter les essentiels comme l’eau potable, papier toilette, sacs poubelles et petites collations. Si la réservation est faite via Expedia, il faut prévoir verser une caution non mentionnée dans les détails de la réservation. Leur machine n’étant pas compatible avec nos cartes de crédit, il a fallu aller chercher de l’argent cash. Pour communiquer avec eux, il faut utiliser WhatsApp. Par contre, l’établissement est dans une zone ex centrée en pleine construction et n’est pas encore relié à une route très praticable. Prévoir la location d’un scooter ou d’une voiture ou les services d’un taxi. Ce déplacer à pied sur la grande chaussée est dangereux, il n’y a aucun espace pour les piétons. Il faut compter 10min pour aller au centre de Tulum ou à la plage. Si vous n’avez pas envie de sortir du cadre enchanteur, les services Tomato livrent de la nourriture à la résidence.

Really beautiful hotel and really nice pool and room!

Estimados Señores, Quiero expresar mi insatisfacción con mi estadía en Mistiq Temple II del 4 al 9 de enero de 2025. Desde nuestra llegada, encontramos múltiples problemas que evidencian una grave falta de organización y atención al huésped. La primera noche no estábamos registrados en el lobby, lo que casi nos impide entrar. Tras confirmar nuestros datos, recibimos una contraseña incorrecta para acceder a la llave de la habitación. Como el concierge no estaba disponible, tuvimos que esperar varias horas hasta que alguien nos ayudó. Dos días después, el host nos exigió cambiar de habitación porque el dueño del apartamento llegaría ese mismo día. Al regresar esa noche, la nueva habitación no había sido limpiada y estaba en pésimas condiciones. La limpieza tardó dos horas en gestionarse y nos entregaron la habitación a medianoche sin toallas ni sábanas limpias. El día del check-out, desde las 8 a.m., personal de mantenimiento golpeó la puerta insistentemente porque debían hacer reparaciones para la llegada del dueño. Nos obligaron a desalojar a las 9 a.m., mucho antes de la hora acordada. Por la pésima experiencia, solicito un reembolso completo y considero que el host no debería estar autorizado para alquilar. Espero una respuesta pronta, de lo contrario, elevaré mi queja a las plataformas correspondientes. Atentamente,

The overall stay was ok. The property is nice I do feel like the cleanliness and the up keep of the rooms could be way better I had an ant problem in my room had to keep buying bug spray. The areas outside of the hotel is a dirty area no sidewalks just dirt road it will be hard to get around without taxi or car. Another thing there is no food located at the property so expect to be paying for food to be delivered or eating out at a restaurant. The bar and restaurants was the highlight of my stay you will enjoy the night life. If you are looking for nightlife I suggest following black in Tulum group. Overall, it was just an okay stay at Mistiq Temple II.

Superbes appartements, tout est propres. Les responsables sur place et tous les employés sont très aimables et souriants. C'est calme. J'aurai cependant aimé avoir un peu plus de matériel de nettoyage comme un balai et d'autres sacs poubelles. (Avis très personnel). J'y retournerai volontiers.

Nice new modern building with friendly staff. Close to many amenities.

todo bien

Enjoyed the quiet atmosphere but has a ways to go to be resort worthy/readied

It was good

El departamento muy bonito, solo que el acceso para ingresar al complejo es muy difícil, calles en muy malas condiciones y por lo regular inundadas, tienes que llegar en coche, imposible caminar por ahí.

Beautiful property with super friendly staff!!

Es muy buena la propiedad, es un lugaar muy tranquilo, comodo, excelente las piscinas son muy bonitas sus vistas dentro de el complejo es exclusivo y muy hermoso

Pague el parque te con 2 camas, decía que una era un sofá o otra la cama, sin embargo, solo había cobijas para la cama, para el sofá no había nada, intenté contactar con el encargado y en la recepción solo me dieron un número de whats que al día siguiente solo me pidió mi nombre y jamás volvieron a contestar…. Entonces pagué por 2 camas y 2 personas y recibí 1 cama y toallas para una persona, no hubo limpieza, entraron a la habitación no se para que, pero afortunadamente no se robaron nada. Jamas pude contactar a nadie

Iba con un poco de miedo por las evaluaciones que tiene el lugar, sin embargo fue todo lo contrario. Desde la llegada los de seguridad fueron muy amables, nos registraron y nos dieron unas pulseras. La habitación era de gran tamaño y la cama muy cómoda. De las toallas solo te ponen 2 para bañarte pero pedimos al anfitrión unas para el piso porque se estaba mojando mucho y nos las proporcionaron inmediatamente. De los 7 días que estuvimos hospedados solo se nos fue la luz 1 vez en la noche y por 10 minutos. El acceso al alojamiento es de terracería por lo que se recomienda rentar carro, no hay banquetas y cuando llueve seguramente se llena de lodo. Las albercas siempre estuvieron limpias tanto las de la planta baja como las del roof top, eso sí el agua está fría. En general la relación calidad-precio es excelente, nos volveremos a hospedar el próximo año.

Iba con un poco de miedo por las evaluaciones que tiene el lugar, sin embargo fue todo lo contrario. Tuve que reservar aquí de última hora porque me cancelaron una reservación que tenía en otro lugar y la verdad todo salió bien. La llegada al lugar si es complicada, se requiere carro forzosamente ya que es terracería y no hay banquetas. Si llega a llover obviamente va a haber mucho lodo. Por otro lado, en el lobby te atiende el de seguridad para registrarte y te dan un brazalete, mismo que te comentan puedes utilizar para ir al beach club Akná, que por cierto está bastante agradable y cerca de ahí, con la ventaja de no pagar estacionamiento y solo piden un consumo mínimo sin necesidad de pagar entrada o el uso de algún camastro. El alojamiento está más que agradable, con mucha vegetación, las albercas de muy buen tamaño tanto las de la planta baja como las de los roof top, siempre limpias y eso sí con agua fría. De los 7 días que estuvimos solo se nos fue la luz una vez en la noche y por 10 minutos. Acerca de las toallas, en efecto no te ponen más que para bañarte pero solicitamos unas para el piso y nos las proporcionaron inmediatamente así como papel de baño. Nunca escuché ruidos de construcciones, me hospedé en el edificio C. La atención fue inmejorable por parte del anfitrión y del personal de seguridad. Definitivamente regresaré por la relación calidad-precio.

El hotel muy bonito Buenas instalaciones No recibí previamente instrucciones para el check in pero fue rápido El internet solo sirve en las habitaciones No hay limpieza y los cuartos difieren. El estudio que rente tenía licuadora por ejemplo mientras el estudio de mis amigos no tenía. No están estandarizados con las cosas. Como no van a limpiar tampoco había cosas para hacer la linpieza. También ayudaría mucho así El camino para llegar no está pavimentado. Tener precaución

Our room was so dirty rhat I had to call someone to clean,so the check in is at 4pm(dont know why,not for cleaning service for sure)I had to wait the cleaning like untile 7pm to get in my room and by the way they clean very bad.There was thousands of hair all over,dust everywhere,sign of wine on the terrace and on the windows,very easy to clean but was like they didnt clean since 3 months!the outside pool is dirty,we found used paper inside water at the bottom floating,and is dirty because they dont change water

El lugar está hermoso, solo que mis sábana tenía mancha de sangre ! Tardaron 3 días en entrégarme el control, mi estancia fue de 6 días, y no hacen la limpieza, la puedes solicitar por un precio muy alto, considero que en estancias de más de 3 días si es necesario incluir una limpieza.

Gorgeous apt and property. Long dirt road with many water filled pot holes. poor supplies - only a ladle to cook with, only two towels, no kitchen towels, only two standard pillows for a king bed. Stove needed to be restarted at breaker to work, microwave out of order and manager non responsive, sofa cover was being cleaned and not returned during stay. Told to be in contact prior to arrival, got no response, phone listed was incorrect, had no idea what to do until arriving and helped by lovely security guys, was given access 30 minutes late. Would highly recommend property but not one managed by same company.

Aún está en desarrollo

The property only looks good in pictures, it is not a managed property! Our unit was not cleaned when it was given to us. The curling had multiple points where water was leaking from them. All surfaces had a tick layer of dust in them. The floors were not cleaned and you could find residue of personal hygiene products left on the floor. The pool water was dirty and unusable. There was no hand soap or enough towels left in the bathroom. There was no room cleaning service to be called to come and correct the issues. The bathroom had no blow dryer or sufficient amount of toilet paper. The roads leading to the property were in an absolute disastrous condition, unpaved and full of deep potholes full of mud water. This place was horrible!

This place is way too underrated, I was scared at first when I saw the low stars reviews, even the photos don’t describe how huge and beautiful that penthouse is. 3 big master bedrooms, beautiful windows all around, private pool on the patio, full kitchen etc.. 12 minutes away from the beach and close to town and jungle events. Security 24/7 great communication with host. Really nothing to complain about. Only thing to improve is WiFi in the first bedroom (too far from living-room.. that’s how big that place is)

The property is nice but you will need some type of transportation to get around with ease. The internet service is not stable. There is construction during the week around the area. The streets are not paved. I like the property for the quietness and rooftop pools available. You have a great view of the coastline from the rooftops. Great place to see the sunrise and sunsets.

I recently stayed at this hotel, and I am compelled to share my extreme disappointment with the state of the room. The level of cleanliness was absolutely unacceptable and far below basic standards. • The room was completely infested with spiders, with nests found on the walls, furniture, bathroom, shower, drawers, and even in the bed. • There were insect droppings on the walls, curtains, doors, and other surfaces, further highlighting the lack of proper cleaning and maintenance. • The bedsheets had yellow stains, and the bath towels were torn and also stained yellow, which was utterly unacceptable. • To make matters worse, there was no running water, adding to the unhygienic and uncomfortable conditions. Due to these severe issues, I had no choice but to leave the hotel before the end of my stay. Furthermore, the communication with the concierge in charge was completely inadequate. My messages were ignored for extended periods, and responses only came hours later, sometimes not until the following day. This lack of proper customer service further exacerbated my distress. These conditions were unsafe, unsanitary, and made my experience incredibly distressing. I cannot recommend this hotel to anyone. No guest should ever have to endure such an experience.

The property overall is very nice. Perfect place for a honeymoon, recap etc. however, the property has no dining areas. There is a restaurant nearby that’s within the property however it is 5 minutes away. Keep in mind that Tulum’s roads are not developed compared to Los Cabos, Cancun etc. so traveling from one point to the next is very time consuming. If you do not have an ATV or a scooter it will be very hard to get around because the main road for you to catch a taxi to go towards the hotel area is 10mins away (driving). Although transportation is very limited, I felt safe during my stay the only time I felt fearful was going towards the one restaurant that’s located within the property because it was surrounded by 3 vicious dogs. Other than that, my host communicated efficiently. We had some hiccups when it came to receiving necessities such as towels, toilet paper etc. but it’s a property that’s basically within a developing area so patience is definitely required when staying here!

Was not satisfied with anything. I left a day early

Beautiful new development away from everything else. A little secluded at the moment, but that what i enjoyed about it. equal distance away from main strip tulum, aldea zama, and the beach

We stayed at the 3 bedroom penthouse, it’s gorgeous, really nice decorated and the views are amazing but we couldn’t take a shower or go to the pool because there was no towels , we called the office and they brought them later but just the shower towels , no hand or pool towels. the first night one of the bedrooms a/c was not working , next day the property manager kind of fixed , it didn’t cool the bedroom enough , still warm but the worst part it’s the road to get there it is almost impossible to drive , it’s a dirt road with a lot of holes and rocks , we couldn’t believe such an amazing property with those roads , they are terrible , if you are going you need a 4x4 to get there , not even think you can walk , far from restaurants or supermarket !

Mistiq Temple did not allowed a cancellation 30 Days prior to arrival. The location is out in the middle of the jungle however the roads are not ready for this type of establishment. Based on previous reviews and my visits to Tulum this hotel is not suitable for people without a car that plan to do anything outside the hotel. Thank you

The WiFi service kept cutting out. The property is away from shops and restaurants. I highly recommend anyone staying at the property to have a means of transportation.

The hotel and room are beautiful, we stayed 9 days party of 4. My daughters sheets were dirty upon arrival, in her room, they don’t have any house keeping, and there is nobody that u can talk to or request anything from. The biggest problem was not having enough towels to shower with. 9 days and only a few towels that remained wet and never replaced, no extra trash bags so the trash kept piling up, we had to buy trash bags, coffee, sugar,. Had coffee maker but no coffee or sugar, there was a lot of construction but that did not bother us, but when power was lost a total of three days off and on, we were not happy, we had no air no tv and some of the food we bought like ice cream melted. This hotel would of been so much better if we were able to communicate with somebody, it did have security downstairs, but they told us to send message to the fake concierge non existent. Also one of the bathrooms shower overflowed everywhere they did come to fix the shower but never responded to nothing else, so all this being said, the hotel would of been perfect, if it was complete it is still under construction and there is no help from anyone there. Bring your own towels and accessories , oh and also we had to purchase toilet paper too from the supermarket We stayed in the penthouse and the room despite everything, the room was beautiful, but I don’t think we would stay here again. Also we had a car rental, the roads are not made yet but they weren’t that bad. Need communication

I’ve stayed at Mistiq Temple multiple times and always have a great stay. It’s a great alternative from staying in the beach zone and a lot more economical but the most bang for your buck hands down!

The property itself is beautiful, the apartment was really nice just with minor things, such as no TV in the family room however if you look into other apartments they had TVs, when it rains the wall to wall windows leaked inside however i inform my concierge Nudy, which was extremely helpful and made my stay great and assisted with any concerned i had. The apartment has all amenities (plates, cups spoons, towels both pool and shower, dish washing soap, bath soap.) They should add a washer dryer combo that would be a great add on for visitors. My only issue was the roads around the property, lots of construction buildings going up but the roads itself need attending too even if each property does there own front road. I rented a car and was afraid the car would get messed up, potholes craters road dippls and rocks (small and large) everywhere; so if you stay here i recommend to rent a suv, cross over some type of truck not a car. The location isnt bad, lots of restaurants and shops about 10 minutes away, a 7 eleven is also just 6 mins away. Again beautiful property will recommand to stay there but you need a vehical for the commute outside... and nudy thank you for all your assistance... I will be staying there again very soon.

I fell and hurt my knees really bad going to the dumpster on the side of the hotel because of the unsafe concrete and construction.

We had a great stay at Mistiq Temple II , however the area is still under construction and you have to drive through a dirt road to get to this place. The rooms are beautiful and we loved our balcony & garden view. There is 24/7 security.

Overall we enjoyed our day and highly recommend the penthouse suite! The views are amazing and light that comes in through all of the windows is dreamy! The area surrounding was under construction so the roads are dirt and very bumpy. During the days there was a lot of noise from a jack hammer. There isn’t any close by restaurants or grocery and the one located at the first building on the road is pretty pricey. Food was decent. Wifi was weak. Router in kitchen so the further bedrooms don’t get it. Often flickered on and off. Oven was disconnected - might now be deal breaker for most but just keep it in mind if you planning on preparing most of your meals. Limited cutlery and cooking utensils. We needed up buying a chef knife so we could cut up fruit. We left it behind for others to use. It would be a nice touch if there was complementary coffee grounds and tea. Especially, after a long flight and drive to the apartment; most folks wouldn’t have had a chance to stop and get groceries. A water filtering jug or faucet attachment would be nice so you don’t have to buy bottled water. Thankfully, I packed our hiking gravity water filter knowing that Mexico water isn’t safe to drink.

Everything was on point

The pool and property in general were really nice. The gym and restaurant has lost of options. Would stay again. Bring your own toiletries and beach towels.

Staying at Mistiq Temple II long-term is an experience that seamlessly blends luxury with the natural beauty of the surrounding jungle. The development boasts multiple swimming pools, including private pools on the roof, offering a refreshing escape with panoramic views. The impressive gym is well-equipped for workouts, while the bodega-style grocery store provides convenient access to essentials. The staff are really kind, welcoming, and helpful with any request you may have. Food delivery is a breeze with Chedraui, Tomato MX, and Rappi all delivering to Mistiq. I stayed in the 2-level loft (with living + dining room on level 1, bedroom on level 2) with full kitchen with new appliances. The luxury hotel-quality bathroom and beautiful views of the jungle from the patio add to the allure of the place, making it a serene retreat. Just a heads-up, though – if you want to visit Tulum Centro, you’ll need a car, scooter, bike, or taxi because the unpaved roads leading up to the development.

Pros- the bed was amazing, everything is new and it is a beautiful design in the room and in the pool area. Cons-The area where the property is- is not fully constructed- dirt roads, no lights. The shower took forever to drain- I let management know. The contact didn't respond to any of my texts after checking in. There is almost no cell service in the area unless you are on their wifi.

Staying at Mistiq Temple II long-term is an experience that seamlessly blends luxury with the natural beauty of the surrounding jungle. The development boasts multiple swimming pools, including private pools on the roof, offering a refreshing escape with panoramic views. The impressive gym is well-equipped for workouts, while the bodega-style grocery store provides convenient access to essentials. The staff are really kind, welcoming, and helpful with any request you may have. Food delivery is a breeze with Chedraui, Tomato MX, and Rappi all delivering to Mistiq. I stayed in the 2-level loft (with living + dining room on level 1, bedroom on level 2) with full kitchen with new appliances. The luxury hotel-quality bathroom and beautiful views of the jungle from the patio add to the allure of the place, making it a serene retreat. Just a heads-up, though – if you want to visit Tulum Centro, you’ll need a car, scooter, bike, or taxi because the unpaved roads leading up to the development.

Staying at Mistiq Temple II long-term is an experience that seamlessly blends luxury with the natural beauty of the surrounding jungle. The development boasts multiple swimming pools, including private pools on the roof, offering a refreshing escape with panoramic views. The impressive gym is well-equipped for workouts, while the bodega-style grocery store provides convenient access to essentials. The staff are really kind, welcoming, and helpful with any request you may have. Food delivery is a breeze with Chedraui, Tomato MX, and Rappi all delivering to Mistiq. I stayed in the 2-level loft (with living + dining room on level 1, bedroom on level 2) with full kitchen with new appliances. The luxury hotel-quality bathroom and beautiful views of the jungle from the patio add to the allure of the place, making it a serene retreat. Just a heads-up, though – if you want to visit Tulum Centro, you’ll need a car, scooter, bike, or taxi because the unpaved roads leading up to the development.

Staying at Mistiq Temple II long-term is an experience that seamlessly blends luxury with the natural beauty of the surrounding jungle. The development boasts multiple swimming pools, including private pools on the roof, offering a refreshing escape with panoramic views. The impressive gym is well-equipped for workouts, while the bodega-style grocery store provides convenient access to essentials. The staff are really kind, welcoming, and helpful with any request you may have. Food delivery is a breeze with Chedraui, Tomato MX, and Rappi all delivering to Mistiq. I stayed in the 2-level loft (with living + dining room on level 1, bedroom on level 2) with full kitchen with new appliances. The luxury hotel-quality bathroom and beautiful views of the jungle from the patio add to the allure of the place, making it a serene retreat. Just a heads-up, though – if you want to visit Tulum Centro, you’ll need a car, scooter, bike, or taxi because the unpaved roads leading up to the development.