Emeralda Resort Tam Cốc

מיקום מעולה, נוף מדהים, צוות אדיב.

Excellent Location, huge and well designed property, big size room with a patio and view of the river/ lake. Good restaurant and food options. Excellent Spa facilities

Tight fisted staff who did not entertain our request for a late check out. We checking n at 6pm on 14th September and had requested for a checkout at 2pm. Received a call from FO asking us to checkout or pay additional.. this when the property seemed to have an occupancy of less than 25%

The view from the room

Very disappointing – far from a luxury resort This is supposed to be a luxurious, pampering resort, but our experience was the complete opposite. The hotel has a known water-system problem that was never properly fixed. We stayed in three rooms, and for two days none of us could take a proper shower. Hot water comes out when you turn on the cold water, and the temperature is completely unpredictable. Reception offered no real solution — just kept telling us, “Leave the water running for five minutes and try again.” Repeating the same advice for two days is simply unacceptable. The beautiful wooden bathtub looks great in the photos, but ours leaked and flooded the bathroom. The faucet was also ridiculous — it took over an hour to fill just one third of the tub. The views are beautiful and some rooms are attractive, but the overall experience absolutely does not justify the price or the rating. If a properly functioning shower is important to you, stay away from this resort.

Posizione centralissima, vista sul lago dalla camera, piscina, atmosfera, bici a disposizione

Parte dolce della colazione, aria condizionata non facilmente regolabile

The location was beautiful.

When the weather was so hot, a heated pool was not comfortable! After our initial swim, we did not use the pool again at all! It would have been MUCH better if the pool was not heated during summer. We also were not impressed that we were charged for marks on the handtowels when this was due to a leak in the foot-soak bowls provided by your hotel. We do not feel that it was any fault of ours, yet had to pay a fee for something that was not our doing. It was due to faulty equipment provided by the hotel!

מיקום מרכזי, צמוד לאגם, המלון נקי והצוות אדיב

Le cadre, la vue, la chambre spacieuse, la piscine, et tout l'équipe à notre disposition. Particulièrement ceux de la réception.

Pool was amazing.

Breakfast buffet was not good.

Rất sạch đẹp

Location is perfect and hotel is really pretty. Right in the wharf area near all the restaurants and the Tam Coc river tour. The wharf area is awesome - stay here for sure! Hotel is really cute and well maintained. I feel like the hotel is a destination itself with lots of people coming to take pics on the little bridges etc. Our Deluxe room had a view of the river and the limestone cliffs - couldn’t be more perfect. Very comfortable beds. Staff is supper friendly and accommodating. Buffet breakfast was really good. Hotel also offers free bike rental (2hrs). Just enough to do a rice field/temple bike ride. If the price is not an issue def. book this place!

If I had to mention one minor negative thing it would be the kids in the pool. There were MANY and these kids were LOUD. Almost nonstop screaming and splashing. The pool looked like a kids waterpark most days. It was really hard sometimes to sit by the pool even in the evening. The hotel has a noise policy about not screaming to the point of disturbing other guests but I guess this policy does not apply to the kids. Not a huge deal because most people (like us) came to enjoy the town and the surrounding area but if you plan on relaxing by the pool for a few hours after a long day you might have a tough time doing it here.

The location of the hotel is great - right in the centre of town.

Our room was a little musty, and there was a late bar with music playing late into the night. It’s a little expensive compared to other hotels in the area.

Прекрасный отель. Понравилось всё!

Posto stupendo! Tutto incantevole dalla location , alla piscina , al servizio. Il resort si trova accanto al molo da dove partono le escursioni delle barche per Tam Coc lungo il fiume. Andando la mattina presto si può evitare anche la folla dei turisti. Peccato aver passato in questo resort solo due notti. Consigliatissimo

Nulla

L’environnement, l’espace de la chambre et la gentillesse du personnel

Le petit déjeuner n’était pas à la hauteur de l’établissement

Great location, massage is great.

It is conventionally located in Tam Coc area. Perfect for dining, shopping and accessing activities around the area. Staff were very friendly and rooms were spacious and clean. Also enjoyed the beautiful view by the pool. We had a wonderful stay here.

Breakfast was very disappointing. We had to have breakfast elsewhere. This was not a big deal because there are plenty of options in the area. I suggest the hotel considers adding a granola or muesli instead of the sugary cereal options, and sourdough bread with less sweet/fruity condiments (peanut butter for instance). Even though the hotel has done a lot to sound proof the rooms, it was still not enough to block out the sounds of what we assumed is a nearby nightclub. Their music seemed to go quite early into the morning..

Da localização. Da piscina. O hotel é muito bonito.

O pequeno almoço tem fruta, bolos e sumos de myito ma qualidade. Nada compativel com o preço do hotel. O quarto cheirava muito o mofo.

Location is excellent, swimming pool is heated at all the time. Staff is friendly and willing to help you.

Great location and a spacious comfortable lake side room with a great bathroom. Breakfast good. Otherwise limited facilities.

The swimming pool was 33 degrees. Limited food & beverage options - one small bar and one restaurant with limited options. Because the location is so good got the feeling that the hotel was not making much of an effort on the service excellence front.

Réception efficace Restauration parfaite, cuisine et service précis et le petit déjeuner vous comblera sans fautes. Les cocktails et smoothies du Bar sont excellent. Chambre confortable Piscine à 33 degrés donc incroyablement bien chauffée tout comme la piscine pour enfant. La salle de jeu pour enfant est sécurisée et propre. A 200 mètres du centre, c’est l’unique emplacement idéal. Les abords de l’hôtel sont propres et dans ce petit centre il règne une tranquillité sans égale. Les tarifs sont très correct et complètement justifiés Bravo. Nos deux garçon souhaitent déjà revenir.

L espace des chambres. La piscine. L emplacement

Tres surprise de ne pas avoir de fruits frais ou tres peu au petit dejeuner. Pas de jus frais avec tous les fruits qu on trouve sur les marchés. Le sentiment d être expédié pour le checkout. Téléphone qui sonne ds la chambre en continu.

Most awesome staff and accommodations! Highly recommended!

Nothing!

Breakfast was excellent. The hotel grounds are gorgeous. The room we had was large and comfortable.

Nothing

早餐非常好吃，環境很好，位置不錯

我們早上到時暫放行李，之後問一位女職員，她非常好，介紹了附近的景點給我們，更介紹了一個夜市給我們，但到晚上我們想知道準確的地址時，晚上的男職員說沒有，叫我們出外問其他人。

房間很大，木板浴缸泡澡很舒服。 氣溫16度，室外游泳池維持33度，冬天游泳也舒適。 地點很方便，附近餐廳Hien好吃又平價

Staff are helpful to our needs and requests, they are friendly and thoughtful to our comfort during the stay. The room we got was clean and romantic. Money was well spent on this retreat. i really love the bathtub, leg soak, spa, and heated swimming pool!

Such a great place! Very comfortable room, great service and staff. Stunning views and a tempered pool. Breakfast was great and dinner at the restaurant was amazind.

Thankyou Tracy at the hotel reception who was very helpful and helped us organise our boat tours Great breakfast with many choices. The "A la Carte" menu contains,some interesting chef signature delicacies and reataurant staff very attentive and friendly. The hotel surroundings is beautiful and very cosy. there are some serene spots where you can sit and catch up with mails whilst admiring the beauty of the surroundings. We have extended our stay.

Cannot find anything to improve.

Grymt bra läge och bra rum varm pool.

Gymmet var väldigt dåligt. Frukosten hade väldigt begränsad västerländsk frukost. Dock massa Vietnamesiska alternativ.

Great location, great pool and good breakfast options.

First impression upon Checkin unpleasant. Staff service poor quality for a resort offering 4 star amenities. Bath Towels could do with a upgrade.

Location, good food and clean

Rapport qualité / prix Chambre confortable et propre Petit déjeuner complet

L’emplacement.

L’amateurisme du personnel de l’accueil, qui aime à se cacher derrière des procédures. Le ménage des chambres( 2 nuits dans 2 chambres différentes) entre approximatif et inexistant.

Location was perfect

The breakfast was average

Fantastic location close to the restaurants and very convenient for the boat ride. The hotel is pure luxury, the restaurant and bar wasn’t used much when we were there, that seemed a bit dead, but there is more action on the high street.

מיקום

אוכל

מיקום מעולה, נוף יפהפה, חדרים גדולים ונוחים. השירות היה מצויין, בעיקר מטרייסי, מנהלת השירות במלון

ארוחת הבוקר לא מספיק מגוונת

Beautiful grounds, fantastic location. Staff were attentive and kind. Room was very clean, comfortable and had fantastic amenities.

Super Tracy super concierge

Posizione

staff friendly,good location and cleanliness

Hotel bien situé. Très beau. Confortable. Le personnel est très accueillant et serviable. Mme NGA nous a accueilli et nous a tout facilité durant tout notre séjour. Elle a une solution à tout et toujours avec le sourire.

La piscine est trop chaude en période de fortes chaleur.

The rooms we got were huge and gorgeous. I don’t believe I’ve every had such a big room…. And I’ve travelled a lot. The staff: special mention to Tracy Trang who is a superstar on the front desk. She arranged motorbikes for us, advised us on the trips we did and the order in which we should take them etc. Unusual for a hotel: Tracy organised the motorbikes and we paid directly at the rental shop. Saving us top ups from the hotel. What stands out: we forgot 1 shirt. Tracy went out of her way to ensure it was send to one of our next hotel’s on our trip. We insisted to pay the cost ….. of VND 17.000 = €0,56….

I can’t really think of anything. Might be nice to have a larger pool bar with more seats with a view of the fantastic scenery right behind the hotel. Maybe: the endless ‘photo shoot’ sessions of semi professionals - but this seems to be everywhere in VN

This place is like a mirage: absolutely beautiful hotel in a stunning location! I kept thinking it was like a dream!!! Staff very attentive. Fun ride in electric buggy to our room. Quiet, pretty pool. Stunning room: silky robes, bags & hats to borrow. Loved the decor: luxurious! Breakfast buffet had everything, and it was never busy! Bikes were cheap to rent. Great location: you could watch the boats go by.

The resort was amazing, rooms are spacious and breakfast is delicious. There is lots to do at the resort. Excellent location to see the rest of Ninh Binh. Nga, the receptionist was amazing. We accidentently left a bag at the hotel after check out, and she arranged for a taxi to bring the bag to us Duc also went out of his way to help us.

Every things I loved my stay Specially Thank for Tracy Trang I Enjoyed every mint Recommend:))

the place is amazing...more suitable for relaxing then going for work though.

Beautiful spacious rooms with a view

Limited vegetarian food options

Beautiful scenery

Really great hotel, super spacious and very good for the value. It offers bicycle hire. The restaurant is delicious.

We've stayed in Emeralda for few nights in May and it was brilliant. The hotel is situated in the heart of Tam Coc in a stunning location. Hotel is very spacious, rooms are huge and our terrace was great. Breakfast was very good, especially loved the pho and the omelettes. Swimming pool is nice and spacious and open until 21:00, however there isn't many sunbeds. Bar near the swimming pool serves some good cocktails, but they are pricey. Views around the hotel are amazing. Our favourite activity in Tam Coc was renting ebikes and cycling around, you can rent it via hotel or go directly to the rental business which is 5min walk away, it's much better than pushbikes or mopeds. I would definitely stay in Emeralda again, can't really fault it.

Great location in the middle of the city. Lot of choices at the breakfast.

The hotel looks like it has its best years behind it. Windows in the rooms can't be opened. The tour provided by the hotel was quite expensive and the guide from the hotel was difficult to understand.

Loved the staff, location and the cleanliness of the room

There is a nightclub across the river which was meant to have stopped at 10- reception staff have told us when we were checking out we should have let them know about the noise after 10 and they would have stopped it for us.

The hotel was a central location to Ninh Binh and the tam coc area, lovely hotel and restaurant. Friendly staff

Nothing to not like

Nice resort in excellent location on riverside and quiet, but also close to centre of Tam Coc. Our room was very large & spacious with beautiful riverside views. Plenty of room for packing & unpacking suitcases. Large, lovely bathroom with bath tub and shower. Staff helpful & pleasant.

Food in restaurant was adequate but not the best for us - other equivalent hotels in Vietnam have offered better quality & choice for our taste, both at breakfast & in evenings. Evening meals expensive for what they were,

Great location , the staff are very nice and kind Also great breakfast- kids loved it And the pool was hot and nice to swim In the cold weather

The Beds were extremely small

Tran was very nice to us. Every staffs were nice and lots of smile.

Location is great, staff is friendly and helpful, rooms are very nice and in good condition. NOTE: There are two Emeralda resorts in the area. If you have a driver, make sure to tell them Emeralda Tam Coc, NOT Ninh Binh.

There was a sewage smell in the bathroom after using the shower. It went away after 5-10 minutes but it was pretty strong. Breakfast was not that great compared to other higher-end hotels. Selection was good, but the quality ands taste was just fair. Compared to other hotels, the amount of staff (in the dining room) was perhaps a little low.

We got a free upgrade. The room was very large and had a great view. The staff were very helpfull.

Well located

The food quality was very bad. I have never had such a horrible and tasteless breakfast in my life. The staff were nice but not very helpful. We asked for a taxi, and 25 minutes later, when we asked for an update, they realized they had forgotten to call the driver. Similarly, when we asked for information about the services they offered (bicycles, etc.), we felt they were not really happy to assist and share information.

The resort is a little tired and could benefit from a renovation. It was clean . Our room was spacious and it is well located to explore Ninh Binh .

The beauty of the site, the architecture, the heated pool, the meals and cocktails, the location, the space in the room and bathroom

The unprofessional staff in the spa

Great personnel, swimming pool and spa. Large variety of food for breakfast and very nice spa facilities. Comfortable bed and massive room and bathroom. Nice guide for activities.

Poor room isolation, noise from adjacent rooms. Street access needs improvement.

Helpful staff Beautiful unique property - very large Large rooms Good wifi Walking distance to markets

Stunning property. Walking distance from the main street but quiet and serene. Nice bar and breakfast.

Beautiful views and located in the heart of Tam Coc but set back on its own island. 2-3 mins walk from restaurants and shops. Rooms are stunning and spacious with unobstructed views of the river and mountains. Excellent breakfast. Heated pool. Attentive staff. And they arranged our trips and cars for us even at very short notice. Special thanks to Sau for taking us on a day tour and looking after us. Would definitely stay here again!

넓고 청결한 숙소, 주변 경치가 너무 좋고 다운타운 접근성도 좋다.

Breakfast buffet amazing. Great location and room

nothing. everything is perfect

Beautiful property, literally in the heart of Tam Coc! The room and bed were so quiet and comfortable. Pool and outdoor area is gorgeous and so nice at the end of a long day exploring. The breakfast had so many delicious options. Renting their bikes was a highlight for us. Staff were friendly and helpful. This hotel was well worth the extra money (compared to others in the area), it really made our stay in Ninh Binh amazing!

Amazing location. Comfortable room.

Great location on a little island. Very nice property, comfy beds, spacious clean rooms, big pool. Booked a private tour and got Sau Dang as my guide. We spend a wonderful day, he made great choices about where and when to go and organized everything meticulously. Thank you!

The terrace of the room could get an upgrade. Glaas was dirty, no place where you like to stay. The pool was almost to warm. And there was a lot of noise till late night from the backpacker party scene on the opposite side of the lake.