Stay Q Dominique

Gracias por todo

Not much to say, I would easily live at this place. Everything was awesome!

It is not the first time I stayed at the Dominique building with my husband and son. But it is the first time with this host bad experience. With Dominque stay Q . The apartment was not clean didn’t have enough toilet paper and garbage bags. In this apt you can even find a hint of salt or sugar. The bathroom was dirty as it shows on picture I send to the host. The bathroom had hair on the drain and the floor was so dirty after walking bare foot for 3 minutes. For the price we paid and for the rush the host enfasize of charging for the entrance bands $10 dollars and 50$ worth for cleaning we felt they are on top of the charging but not on top of making the guess feel welcome and confortable. After sending the pictures to the host Valentina, a cleaning lady came to ask for the pictures I sent but not to clean the bathroom. The air conditioning filters were smelling like mold and the humidity an mold shows on the wall living room going to the balcony. The bed was very sloppy made as if someone was rushing to clean only one sheet on the bed and one comforter smelling weird, pillows were dirty without covers smelling to sweat. My husband felt the mattress smell weird this also didn’t have a matresss protector fortunately was a washer machine. I don’t recommend this host.

Someone came into my room and stole my wife's credit card, cash and sunglasses. The property didn't really do much to help, except recommend that I check next door to see if anyone can be seen on the store camera and keep them informed. I found a lawyer, went to the prosecutor's office and opened a case. Not one time did they communicate with me for a update or resolution. In addition, nothing was on schedule, they were coming to clean on a specific day, showed up 2 days later. Everything took awhile to be resolved, while the property manager was given information that wasn't true, about when things were done or maybe not.

AMAZING!!! ITS GORGEOUS, SAFE ABD SO FUN!!!!

Piden pagar por brazalete más caro de lo que está en internet. Y solicitan pagar por limpieza la cual no sirve pues el piso estaba sucio y los pies quedaron negros, los cojines sucios, el sofá estaba asqueroso. El vigilante se cree dueño del edificio y no permitió entrar a mi sobrina que venía a ayudarme a empacar por una lesión en mi mano.

Nice place, thank you

The property was clean and spacious, offering a comfortable stay with two bedrooms, two bathrooms, a washing machine and dryer, and a jacuzzi. The kitchen was well-equipped, making it convenient for meal preparation. There was a small grocery store and several restaurants nearby, adding to the convenience. The beach was also within close proximity, enhancing the overall experience. Excursions were available at nearby hotels, which we discovered by chance on our last day. It would have been helpful to know about these options earlier. It's worth noting that each apartment is independently owned, and unfortunately, we experienced issues with the hot water for both the shower and the jacuzzi during our stay. As a first-time traveler, I would have appreciated a list of local activities or suggestions for things to do in the area to help enhance the experience. Additionally, the building has a no-guest policy, which is important to be aware of.

The water to take a shower was always cold never got warm even the hot tub was cold. Also, I was suppose to have a working washer and dryer and there was no dryer and it was complicated to get anything dried. I wouldn’t come here again.

Was not quiet rooms all Have vents to open areas can hear others all hours of night lots of noise but besides the night noise 9 nights in a row everything else was great

Cuando llegamos a el apartamento no era para nada lo que se ve en la fotos aquí en expedia. Los muebles de la sala eran baratos y las camas de los cuartos duras e incomodas. Los utensilios y las ollas de la cocina estaban viejos y dañados. En los alrededores no hay muchas opciones para comer, sobretodo si vas en familia. Cabe resaltar que el servicio de parte de los empleados del edificio fue excelente. Le comentamos sobre nuestro disgusto al ver que no era lo que se presentaba en las fotos y ellos muy amablemente nos acomodaron los cuarto para que así estuviéramos mas cómodos. La lavadora que tenía el apartamento era muy pequeña a penas pudimos lavar ropa. Las toallas no las cambian, uno mismo tiene que lavarlas y por tener una lavadora tan pequeña solo pudimos lavar 3, éramos 5 personas. En si la experiencia fue buena pero en dueño del apartamento debería invertir $ en el para que así sus huéspedes tengan una mejor experiencia. Servicio al cliente excelente. En lo demás, no lo recomendaría sobretodo si vas a viajar en familia.

The beds need to be updated. Very uncomfortable. Some utensils had mold. The coffee machine cannot be used because it had mold inside. The jacuzzi was also with mold. Apartment needs to be clean better.

Bad experience, I did t like it at tall. First of, they don’t allow you to bring any visitor which is something they don’t mention when you are booking. As soon as you come in they charge you a cleaning fee, they dont come to clean every day as they are supossed to. How here is the worst part, water barely comes. You can spend a whole day with no water. I had to buy water bottles to Brush my teeth, I couldn’t take a shower for a whole day. If you come here, know that you won’t be able to take a shower whenever you want. They will tell you it’s the whole city, which is a lie, I made it to different hotels and public places and they have water. I regret booking here, I’ll never come back for sure

I stayed for a few days. The staff was friendly, hotel was very clean, and close to some restaurants which were a walkable distance away

The property was very nice. Our rooms were always cleaned for the most part on the whole stay. Most of the staff were very friendly. And it was a good walking distance to beach and some restaurants. Cons: there were no blinds in the living room so people could constantly see into your hotel room. They also don’t allow ANY guest. If you’re visiting with family your family can’t even step foot into the hotel let alone go up to your room or to the pool. I thought this was a terrible rule.

It was a really nice Hotel, the staff was helpful and the room was amazing. The views from the rooftop are pool is breathtaking and would definitely come back here again .

Secure and that gave is a peace of mind

Nice and secure building with splendid rooms, well furnished and equipped. Airconditioners work very well and keeps you cool throughout your stay. All of the workers were very nice and supportive. However, my room smelt like sewage intermittently throughout my 3 day stay. I constantly got bites all over my legs and I couldn't identify the source to determine if it was due to bed bugs or some other insect. The location is also a significant distance from the downtown area, so expect a 30mins drive to the Clock tower and other fun spots. The gym is nothing to write home about...1 rickety spin bike that's falling apart, 1 old treadmill and 1 more equipment. The apartment also charges a significant cleaning fee but they make no effort to clean the apartment nor replace the beddings or towels throughout the stay. The internet in the rooms is not particularly fast as I struggled to connect during work calls, although the internet in the coworking room on the ground floor is exponentially better. The shower doesn't work well, as the water quickly alternates between very hot and cold, with very low water pressure. Overall, I will not recommend.

The upstairs pool was nice. The balcony jacuzzi was ok. The “master bedroom” had two twin beds. The other bedroom had a twin bed with sliding bed at bottom. The beds were hard and extremely uncomfortable causing aches and pains. The apartment advertised with nice furniture was not what we received. The furniture was VERY basic and not luxury at all. We had worms in the apartment and there was also a giant roach. We stayed 7 days/6 nights and there was no /cleaning the entire stay. Only one of the showers ran hot water.

The beds mattress are in bad condition . They need an upgrade asp..

I had the 2 bedroom 2 bathroom unit. I t was so beautiful. The kitchen was fully functional and stocked with everything you need. The beds were comfortable. The wrap around balcony was amazing. Watching the plane land and take off was great. The washing machine with the dryer was a huge bonus. I would definitely stay here again.

Amazing! I was a bit nervous because it was my first time in Cartagena. The area is a quiet beach zone about 15 min from Boca Grande. Staff was amazing! greeted us so professionally. Escorted us to our room and took the time to answer questions. The Infiniti pool on the 15th floor is AMAZING. Sandy and George at the front desk were so nice. I can't wait to go back

Bad experience. My reservation was originally made for 7 days and 2 people, but I arrived on the first day alone and informed the staff that the second guest would be arriving the next day. They charge for a hotel identification wristband for each guest, and I paid for two. The following day, when my wife arrived, the front desk agent claimed the reservation was only for one person. Despite my explanations, they ignored me until I found the confirmation email as proof. They then tried to charge me again for the second wristband. After some discussion, I did not pay. Three days after my wife’s arrival, she left the room, and the plan was for my son to use the room as the second guest. I informed the front desk of this plan, but they said it was not possible. I explained that there would still be only two guests in the room. After consulting with someone for authorization, the staff member informed me that the system wouldn’t allow the change, but she eventually agreed and said she would send an authorization email to the front desk. However, when my son arrived at 10 PM, the email had never been sent, creating yet another issue. Fortunately, another front desk agent resolved the matter, but these are the types of problems you don’t want to face. Although listed on hotel platforms, this place seems to have its own rules and does not operate like a typical hotel. If you want your room cleaned, you need to request it daily.

The staff was very helpful and the property is new.

This property is very near the airport, but a 15-25 minute drive to downtown, which can get complicated with traffic. However, the building has a rooftop pool and two jacuzzis with two bbq areas, with view of the beach and the airport that we enjoyed a lot. personnel in the rooftop is very polite giving great service, and offering several different drinks at reasonable prices. The apartments may be a gamble as we rented two of the two bedroom units, one of which was very modernly decorated and the other was more simple, but still good. spaces are not huge but comfortable.

I was a good place and quiet

2 hours for checking. Forced to buy VIP wrist bands to use the pool, and pool close at 9 pm too early! Room is not very clean either! Very disappointed.

They’re very accommodating. At the last minute decided to arrive one day early, they moved my reservation without charging me any fees or penalties. The room was spotless, very clean. Only thing I did not like was extra blankets and hand soap. The jacuzzi was very pretty at night. The rooftop amazing, infinity pool beautiful view. You are a bit from downtown and nova grande but I paid no more than $10 for an Uber and as low as $3 getting back and forth

El servicio al cliente fue muy bueno. Todo limpio y todo el personal fue muy servicial. Desafortunadamente solo 2 de 4 días que pagamos por café y pastries en la mañana, nos fueron entregado. Un lugar muy tranquilo para descansar y pasarlo en familia.

The hotel was beautiful and clean. The rooftop pool was really nice to relax in as well as the balcony jacuzzi. The staff were always helpful whether that be things missing in the room or helping you find transportation. There were always cabs outside that could take you into the city for a reasonable price.

It was nice and calm. Taxis are always downstairs to help. The only thing I didn’t like was that it did not look like the picture that was advertised.

That hotel was amazing thats not a hotel that was a condo beautifulllll nice and clean

The property was beautiful. Most of the staff except a few like George, Estelle Luz and the maintenance guys were not helpful. They barely answered any questions. They didn’t even make an attempt. Even when I use the app to translate it appears that I was a bother. I love the amenities but I think the next time I travel to Colombia I will choose a place with more knowledgeable and helpful staff

Room was never cleaned. I asked 3 three time to get more sheets/blanket for sofa bed. After the 3rd day i teceived the extra sheets.

Great property full of great people. Only complaint would be response time to requests but besides that everything was great. Will definitely stay here again in the future.

Bar closes early no ice machine not enough toilet paper mattress feels like laying down on concrete blocks no tv’s in bedroom

Excelente

Overall enjoyed our stay, just be prepared to take cold showers, there was NEVER any hot water when showering and bring your own beach towels for the pool/beach, they don’t provide any!

Excellent place, close to the beach, beautiful views from the pools, the truth is I would return again and again thanks thanks thanks

I liked that if there was a complaint they will try to resolve it quickly. Didn't like you couldn't get family members a pass to visit.

I had a great experience with the hotel Dominique, few things I would change for my experience would have be espectacular . I stay for 7 days and I have to ask for bathrooms paper and kitchen. Often, and not always they brought it to my Apt. Also in the swimming pool ask for a towel and they didn’t have any. If they change that I know for the next time or next client would have love the stay to the max.

Muy mal ubicado y ausencia de servicio. Obligación de tener que sacar basura y lavar trastes. Muy mal

I would visit again

Check in took us over an hour, front desk couldn’t find our reservation. Which two weeks prior to arrival, I received an email from the property requesting check in info for each person that will be in the apartment. I did all the process, gave passports info, when we arrived they couldn’t find my reservation. Finally after checking in we were giving the wrong apartment, had to wait another 45 mins, until we can get the correct apartment. Even in that apartment only had washer, no dryer. Those were the only issues, other than that property is very clean, updated, neighborhood is safe.

Safety

This place is really nice. I really enjoyed staying in the room with jacuzzi on the balcony. There was an smell that i didnt like in the living area, but i was rarely there. The reception was great but I wasnt made aware of any vip. They dont allow guests so that was a little disappointing also but i understand why. All in all I would definitely come again.

Best apartment in Cartagena, amazing pool view

Fantastic apartment, very complete, jacuzzi on the balcony. The welcome drink and each morning coffee/snack, as mentioned at Hotels.com, was unknown but after showing the reservation it was arranged immediately. Very helpful and friendly staff!

10/10 experiences. The property was very clean very nice people and even better time spent hear in Cartagena.

I liked the location and price and quality. One thing that would be beneficial is an ATM

I enjoyed my stay. The property was just like it was pictured. The only issues I had was that the towels were in the apartment were dirty towels and we never received new and clean ones. We asked front desk on multiple occasions for towels but never received them.

Property was safe, clean and had a great view.

The staff is generally friendly and the property is new and modern. That is where the pros end. Although the staff is friendly all requests even for routine items require multiple follow ups. If you fail to follow up you will not get what you asked for. Also the property has construction defects. The shower door cannot close so the floor ends up completely soaked. While I like the look of the property I would not stay here again unless I had no other choice.

Really clean and organized. Everyone is really nice.

Really enjoyed our stay, the property was new and modern and it felt like a home away from home. The staff were super friendly and welcoming. The rooftop pool had an amazing view of the sunset and they had live DJs most of the week. The only down side was that the dining options around were limited but we ordered through Rappi.

Great stay

Very nice location. The family enjoyed the rooftop pool watching planes take off and land.