Sunday Hevea Hotel and Resort

Water heater in the shower was not working Staff were friendly

Comfortable and convenient place to stay. Excellent staff. Great value. Free breakfast was excellent.

There wasnt really anything to like.The room was supposed to be a deluxe room and it was terrible. Holes in the walls very ugly,air con did nor work well,the girls at the front desk did not know their job and were not very professional. The breakfast that I paid for was not good.I travel a lot.Dont stay here.

Caught a good deal! Cannot complain too loudly! Lunch could have been better. Not because of the food but because of the FLIES!!! Aggressive, attacking, and waaay too many, to allow us to eat in peace. Plus flies are nasty!😐 We had the double bedroom with balcony. The rooms, although older, were quite spacious and had some modern equipment (TVs) but for the most part a bit dated. We were disappointed that the live band did not play as was scheduled on Friday... so, no live music or band. Again, for the price, room size, and quick overnighter, we cannot complain too much. but for review purposes, the place could use some upgrades

Staff were not friendly. No hot water.

Peaceful and quiet. Had a pleasant stay.

Ok

User-friendly.

The room was nice and huge bed. The staffs are friendly, shuttles are on time. It was a short stay but overall I had a great stay.

The rooms are big, spacious

Our room had a smell of a sweaty person Aircon leaked No towels, we had to call and request No way to turn on the 'do not disturb' light (Rm 1401)

They gonna said yes but they dont give what you need lack of towel bottle water etc

At a glance. The hotel looks like so good but only 2 menus of Philippine meals, almost for Korean. Convenient and near from Airport.

Spacious parking. Room large. Room clean. Staff helpful. Airconditioner in room not cold, and they promptly transferred us to a room with working ac. Not walkable

Dirty, nasty place. Ants and cockroaches everywhere. It's just a place for Korean sex tourists to take prostitutes.

역대 최악의 호텔이었습니다. 얼리베이터는 항상 고장나있고, 최악의 조식, 작동하지 않는 카드 키, 세면대 물도 빠지지 않고, 수압 형편없이 약하고, 변기 근처에는 하수구도 없고, 죄우간 근래 투숙했던 곳 중에서 압도적으로 최악이었습니다.

We didn’t end up staying at this hotel. Here’s why: Upon arrival, there was no room immediately available, and we experienced a short wait while one was prepared. Although this was not a major concern, we encountered additional issues shortly thereafter. The elevators were not functioning properly, and a security guard escorted us to our room to verify occupancy, which felt unusual. Upon entering the room, I noticed a cockroach crawling under the bed, and we were disappointed by the overall lack of cleanliness. Furthermore, the hotel appeared to be hosting a concert event during the weekend. While it is unclear whether this is a regular occurrence or a special event, it would be considerate for the hotel to recognize that not all guests are seeking a lively atmosphere during their stay. Given these concerns, we chose not to remain at the property and requested a refund. Additionally, the front desk staff inadvertently retained my driver’s license, requiring me to return to the hotel to retrieve it.

The rooms are dirty, had to kill cockroaches and bugs.Insulation is terrible we can here people in the hallway.

Staff said we could check out at 3pm then said 1pm. Then said couldn't check out late back to twelve. Then said ok 3 pm was fine. Then came knocking on the door at 1230. Found ants in bed bi me several times and swimming pool was dirty so kids couldn't swim. I guess you get what you pay for.

Everything was perfect except for the checkout. The front desk was absentminded that she forgot or ignored our requested limousine service to the airport and made us waited at the lobby for freaking 45 minutes until I finally followed it up. We got to the airport 2 hours before our flight!

Requested a refund due to change of plans and hotel declined. Other hotels gladly issue refunds.

3 stars for service because the Front Desk did not pass my expectation, wait staff and bell boys did very well. Flies are a plenty in the lobby and dining room. Our room was ready upon check in but not that clean had to ask for housekeeping to do a make up/cleaning the next day. Far away from Clark Airport, means of transportation is mainly grab, there is a hotel shuttle but driver is not available most of the time. Use Grab, cheaper to bring you places to eat. Food selection for breakfast are decent. The live band every friday and saturday are okay. Swimming pool looks decent. No towering neighbors, i enjoyed the view in my room. No privacy curtains needed due to no neighbors, i got to enjoy the greens and the city view from a distance. Very poor internet connection, lobby has a strong connection though however the front lobby is hot, no airconditioning use the inner lobby. For the value of the money, it is way cheap. For stay cation, i will come back but prepared with food/snacks so no need to go out.

Easy reservation

Great hotel

communication was awful. Sending a cancellation as I was route. No at hotel answered call to clarify ended up booking a separate hotel because after 30 hours of travel needed guaranteed room. Lost money. Expedia was no help either. Avoid any place that won’t answer the phone.

Nice and quiet good for family! But no toiletries that should be included and there should be inventory of what they give inside the room when you check out they will let you wait to check the room if there are missing in which they didn’t even give any face towels and they asked me where are the face towels. Why would i bother to take their towels hello, isnt it they assumed you take it and deduct from the deposit of 2000 , I have better towels .

Staff are very accommodating

For a first timer in this hotel, the place is quite impressive w/ spacious rms, amenities., but most of all staff/s very accomodating., Mariel made my stay pleasant & memorable one

This property had the best breakfast service I have received while on my trip. I did not stay long enough to rate the room makeup service. The rooms are huge. I love that as a big guy. The lobby was impeccably clean and tidy. There were many people on duty to take care of anything you requested. Checking in and checking out went phenomenally well. Not really a fan of 2,000 pesos deposit for incidentals. A credit card on file would take care of that. I stayed here due to it's proximity to Clark International Airport.

My friend commented about the not-so-friendly and not so enthusiastic team at the reception. Bellboys are very commendable.

필리핀 클락 헤베아호텔.6일숙박했어요 침대시트 상태 불량.꼭체인지요청 ..숙박시 한국관광객 분 도난발생으로 호텔 cctv요청 하는데도 한국분이라 언어장벽으로 관관객분이 열만 받고 포기하더라구요..호텔관리자들 무성의 관심없이함 객실에 음료등 분실문 관리잘하셔야합니다 일방적입니다 노추천합니다

Beautiful property! Hard working staff.

If possible, i will stay again.

The only thing I would say, is if check in is at 1400 let me check in and not wait for my room.

The rooms were spacious and generally clean. The bathroom floors and very slippery esp. when wet. The floor tiles need to be scrubbed, slimy feel is present when wet. I like to place except for the bath room floors. Staff were kind and courteous as well. Nice quiet place near cafes and restaurants.

좋아요

좋아요

편안하게 쉬고 왔어요

I've been staying quiet.

조용하고 편안해요

A

New bnb property clean.

Front-office mag wat vriendelijker en wat adequater. Bij navraag hoe het zat met onze bestelling gingen ze pas bestellen. Pooltowels waren in de was.

The property itself offers a pleasant ambiance and holds great potential, but several areas require improvement to provide a seamless guest experience. The check-in process was notably inefficient, taking almost two hours for our group of 10 rooms. The staff appeared unprepared for the booking volume, which could have been addressed with better pre-arrival coordination. Offering options like credit card payments and streamlining guest identification processes would make a significant difference, particularly for large groups. The check-out process mirrored these inefficiencies, resulting in unnecessary delays and impacting our schedule. Additionally, the policy of issuing only one key card per room, with a required deposit for an extra card, feels outdated and inconvenient, especially for families or groups. There were other operational gaps that stood out, such as the delay in responding to a broken drinking glass in the lobby (dropped accidentally by my nephew) , a shortage of pool towels, and noticeable delays in housekeeping services. The discovery of baby cockroaches in breakfast bread was particularly concerning, indicating a need for stricter food safety and hygiene protocols. With improved preparation, enhanced staff training, and investment in guest-centric processes, this property could truly excel. I hope it does. It will be a pity if not.

We went to breakfast at late time. That's why probablt not so many food. Im satisfied everything.

Initiall room issues which were quickly resolved.

The hotel staff were very prompt and efficient in addressing my concerns. I would have given the hotel a five star if not for the restaurant. Many of the items in the menu were no longer available so we had to choose from very limited options: burgers and nachos. The burgers were served cold and the bread tasted old and stale. It also took quite some time for our order to be served. Having said this, I will still book at this hotel the next time I am around that part of the Philippines. I would just stay out of their restaurant.

Hotel lobby is ok however the rooms is creepy and dirty and cockroach welcome us at the room

The accommodation is cheap and clean.

방청소 해달라고하면. 두번중 한번만해놓음

Appalling place - we emailed to confirm the restaurant was open until 11 then when we arrived at 830 it was closing Then we were made to wait at check out so they could check we hadnt stolen anything from the room

The staff were nice. We rented two rooms for a family of seven First room- Smell was not good, even after the staff already perfumed the room. Second room- There was leakage from the ceiling in the bathroom. The maintenance said that it was because of the shower. But dang, it was directly above the restroom on the upper floor.

No comment

Very kind staff, fantastic rooms for the price

staff are friendly place is clean food is good ill will keep on coming back here on my future vacation

Nice place only draw back the Korean men were bringing the hookers from the bar in the evening someone should tell them that is NOT A MOTEL! Otherwise place is great.. it's clean.. staff are nice.. and the restaurant breakfast buffet is good!

Lovely hotel with a nice pool, staff are attentive, lots of parking, nice breakfast buffet.

I stayed for 3 night's, the first 2 were good, but the last was hell with the kids in the room above me going craver. I had to call the front desk 5 times.

Very convenient. Free Shuttle service too!

모든것이 좋았어요. 그런데 식당음식이 너무 별로였어요. 콜보이는 키핑한 슈트케이스를 너무 함부로 다룹니다. 나머지는 모두 좋았습니다

Staff is friendly and The outside and lobby were beautiful but the actual room was just ok. The videos and photos of the room were definitely different. This was definitely our least favorite hotel in all of the 5 we booked in Manila but it was convenient to where we needed to go. The wifi for the CC machine was not working properly and could not process the CC’s I brought from US and had to put pesos down to hold deposit for room even if booked through Expedia with CC. All of the hotel is non smoking but When we got to 1 of the 4 rooms the 1 actual room smelled of smoke. But staff quickly gave us another room so they were very accommodating. The spa is not a spa but “massage” I wanted to jet out of there as soon as we opened door. Some positives newer hotel not with casino, convenience of location to driving northern Manila, free breakfast, newer hotel, friendly staff.

Very nice hotel, clean, food was amazing, staff were polite (although some struggled with English) not a problem with google translate. Only issue I personally had was the walk in shower I needed a seat for my disability. Beautiful hotel, beautiful area.

Accessible to all ammenities

It was a weekend getaway for family and friends, we booked more than 10 rooms

Room was clean and tidy. The a/c unit was not too cold though, the room was a little warm even with the a/c on. Breakfast was good. Would recommend this place for a quick stay.

Very nice hotel. Friendly and helpful staff.

Nice quiet out of the Way location. Nice Pool and live music Good breakfast. Dinner was delicious

We stayed at a deluxe room with two doubles. Very spacious and clean. The bathroom was also big and enough space for two people. The toilet had a bidet which was a pleasant surprise. The breakfast was decent but not a lot of options for vegetarians.

Great place to stay with a family. Secluded from the main strip but close enough to get around the city. It got warm overnight because our AC might’ve needed a bit of maintenance but we stayed for a night so there was no point in complaining. Overall, a great place to stay and breakfast was delicious!

You have friendly staffs.

Curtain is too light, sun light will pass thru since 5am.. you can not sleep more