Axis Residences by The Team vs Similar Hotels

Rooms vary: newly renovated service apartments are tastefully done and comfortable, some rooms are very spacious, but others are small or dated; AC noise/weakness and occasional water issues were reported.

Room quality received mixed reviews with guests expressing concerns about cleanliness, maintenance issues, and uncomfortable conditions.

Rooms were described as comfortable and well-furnished, with some comments on a few maintenance issues.

Generally acceptable but some hygiene issues reported: flies in the restaurant, occasional AC water on balconies and wet bathroom floors due to lack of shower screen — not consistently poor but notable negatives.

Guests consistently mentioned cleanliness issues, including dirty rooms, unclean beddings, bugs, and unhygienic conditions.

Several reviews noted cleanliness issues, including dirty bathrooms and lack of room cleaning.

Mixed feedback — some guests praise the quiet, convenient club setting while others find the hotel far from key Phnom Penh attractions and note airport relocation caused confusion.

The hotel's proximity to key locations was generally appreciated by guests.

The location is considered decent for accessing cafes and the city, although some found it a bit far from main attractions.

Staff are frequently described as friendly and helpful (several guests praise specific team members), though there are recurring reports of inattentive restaurant staff and occasional need to remind staff about requests.

Service quality varied, with some guests acknowledging friendly staff while others criticized poor maintenance and responsiveness.

The staff were frequently described as friendly and helpful, contributing positively to the overall experience.

Mixed impressions: some call the food excellent and breakfast acceptable, but there are complaints about restaurant staff rudeness, pricey menu items, and isolated hygiene incidents (flies).

Food and beverage services were generally acceptable, although some guests desired more variety.

Food quality received positive remarks, particularly for breakfast offerings.

Strong amenities with a standout 25m pool and extensive sports facilities (tennis, table tennis, gym, billiards). Many guests highlight these as key positives.

Amenities were adequate, with guests appreciating the basic features provided.

Decent amenities noted, such as good WiFi and breakfast, but some guests desired more options.

Overall seen as good value by multiple guests (explicit mentions of great prices and value), despite some feeling the restaurant menu is expensive.

Opinions on value for money were divided, with some guests feeling the prices were reasonable for the services offered and others indicating dissatisfaction.

Overall value for money was appreciated, especially considering included breakfast options.