JW Marriott St. Maarten Beach Resort & Spa

There was a swim up bar and food service available at the pool. The staff were friendly and very attentive. The overall experience was excellent.

Staff were excellent.

September 2025. The accommodation was clean, with comfortable beds and a well-maintained bathroom. The staff at the JW Marriott St. Maarten Beach Resort & Spa provided exemplary service. The resort offered a luxurious atmosphere, with notable features including the fitness centers, spa and more... The only minor issue encountered was the lack of clear communication regarding the closure of some on-site restaurants during check-in and Beach Seaweed. Overall, a stay at the JW Marriott Resort & Spa in St. Maarten delivers a premium and comfortable experience, particularly for guests seeking upscale amenities and high-quality service. I highly recommended JW Marriott St Maarten Beach Resort & Spa. I would like to thank Marla Joseph-A (Concierge Manager), Arnaldo Phelipa (Front Office Manager) and Tiana for all your help.

Very quiet spa hotel. Good for relaxing I suppose but not much else. Not much going on on the hotel grounds. The beach is subpar. The on-site restaurants are decent (there are only a few - 1 open full time, 2 bars, and 1 open only part time) but not great. I wasn’t impressed with the food. The service was great, though. My biggest gripe was the fact that the local birds are allowed to hop all over the outdoor tables (on the silverware!!) which is so unsanitary! The on-site store is also quite bare. You can’t even buy a beach towel. Lastly, the power went out for 30 minutes on our last night there. It was not acknowledged, nor was compensation offered, until we asked and pushed for it. Overall, 3/5 stars, I most likely won’t be coming back to this hotel, although I will certainly be back to the island, as St Maarten is BEAUTIFUL and I enjoyed my time. (The Marriott location in St Kitts is a MUCH better experience. I also liked the Negril location in Jamaica. )

Beautiful place

I had a great experience but didn’t like that the other restaurant was t open because it wasn’t peak season. Also, don’t like the fact that there is no microwave.

This is a beautiful property on a quiet part of the Island. The resort pool is world class. The hotel is modern and well cared for. The staff is top notch. We’ve stayed here twice and will again.

Spent 4 nights at the resort, which was a perfect length of time. Staff were very polite, friendly and accommodating. Pool area is very nice and relaxing. Food options were good. Overall a very pleasant experience.

The JW Marriott is nice, the rooms were clean and the customer service was great. It is on the east side of the Dutch island (~30 min ride), so it’s best to rent a car to get around (they have free self parking in a covered garage). I got a free upgrade to my room and had an early check in. The dining options are limited, so be prepared to venture outside. My only drawback was reception calling me the night before checkout w/ a fake survey to ask what time I’d be checking out the following day. I thought that was tacky to ask considering checkout is at 12. She proceeded to clean it up and say that they’d be happy to extend my stay.

Horrible female manager

We had a wonderful stay at the Marriot from 7/23-7/27. The staff were extremely friendly and nice. The hotel is gorgeous. We loved our room. Our only complaint is that they need to move the breakfast. The lunch and dinner menu was very good. The dinner menu choice were excellent and the food was soooooo good. However, we was very disappointed with the breakfast.

From the moment I arrived, I was enveloped in an atmosphere of warmth and impeccable service. The staff greeted me with genuine smiles and were incredibly efficient during check-in. My room was not only spotless but also beautifully designed, offering a serene space to unwind after a long day. The attention to detail was evident, from the high-quality linens to the thoughtfully curated amenities. What truly set this hotel apart was the exceptional level of care provided by the staff. Every request was met with enthusiasm and a willingness to go above and beyond. The concierge was a treasure. My stay at this hotel was nothing short of perfect. It's rare to find a place that so seamlessly combines luxury with genuine hospitality. I wholeheartedly recommend this hotel to anyone seeking an unforgettable experience. It’s not just a place to stay; it’s a destination in itself.

The positive aspects of the property included standard Marriott amenities and satisfactory room accommodations. However, the property's beach maintenance presented significant issues, with improperly cleaned seaweed resulting in an offensive odor. Furthermore, the limited restaurant availability, with only one establishment open during the week-long stay and a restricted menu, detracted from the overall guest experience. The booking information should accurately reflect the property's current state, aligning with the advertisement. Currently, only one restaurant is operational. Furthermore, the property's proximity to the beach results in an unpleasant odor due to accumulated seaweed. The location is remote, necessitating a 35-45 minute drive to access suitable beaches or dining establishments. Do your self a favor and don't book here, also staff are not rude but very unhappy or just force to work personalities. You will be very lucky if you get a good morning or a smile around here.

I want to first and foremost state that the staff from the front doorman, to the front desk, waitstaff for the restaurant and by the pool and finally the cleaning staff were absolutely amazing so welcoming, kind and always willing to help. Two of my biggest disappointments were first the sargassum which didn’t give us any opportunity to enjoy the beach at our hotel. I know this is not your fault and I do appreciate the email advising me that we would not be able to use the beach which gave me an opportunity to look for other locations to go. My biggest upset was only having one restaurant open at night for dinner with the same menu every night. I was not made aware of the other restaurant being closed until I went to the front desk on the night it was supposed to be open. I was extremely disappointed there were a few days were we did day trips and came back to the hotel late in the day tired and we had to eat at the same restaurant with the same menu every night. I just wish if you are going to keep one restaurant open at least rotate the menu. Everything at the hotel is basically the same thing in all locations, even though the food was amazing it just gets boring when you are there for 7 days. The last thing I would also recommend would be to maybe have an atm machine especially when you are on that side of the island it’s very hard to find a location to get money and it would be very convenient to have an atm located at the hotel.

The beach area is bad, very strong seaweed smell around the property

It was nice.

My experience at this resort was horrible. Upon arrival we were greeted properly! Got up to our room and it was filthy, hair everywhere, washcloths and our balcony was dirty. They came to clean our room while we were settled in. Each day we had lunch by the pool and we realized on the second day that they were giving us different menus with the same food and different prices. My mother spoke on this matter and they quickly snatched the menu from us. The power on the right side of the room did not work so I could not charge my phone at night. The power went out in the hotel one night and they told us that it was the whole island, it was not. We were without air for about an hour and a half. We could not access the beach as advertised due to the ridiculous amount of seaweed which I understand is nature but this was not conveyed to us. The taxi services that we paid for through JW Marriott was late picking us up from the airport and late getting us to our excursion which we had to pay extra for to even get on board. They were charging us credit card fees with someone from the island told us that that was illegal. The restaurants that are advertised in the resort were not open the service in the one restaurant that was open was terrible. My mother hurt herself in the sauna because they had wooden blocks that were not properly nailed to the ground and had nail sticking out of them. It seemed like every day something went wrong, which ruined our stay.

Property was lovely, excellent service however it was that time of year in the North that the seaweed took over the beach. The hotel tried to contain it but the smell was overwhelming.

Overall, we had a great stay! The staff were friendly and helpful, the room was clean and comfortable, and the food/drinks were excellent. The only downside was the seaweed on the beach (Sargassum). It brought a strong fishy odor that made it difficult to enjoy the pool area, and the beach itself was covered in large piles of seaweed, making it inaccessible. While we still made use of the pool since we had paid for the experience, the seaweed did detract from the overall enjoyment a bit. We got notice about the seaweed 2 days before the trip from the resort and they gave options for others beaches in the area, which we went to. Before booking, do research on the time of year you are going to avoid Sargassum (piling of seaweed)

The staff was AMAZING! Our stay started weeks before arrival when Marla reached out to help plan our stay and was super responsive to all my inquiries. Then upon arrival, Frisner greeted us with the warmest and most welcoming smile. (more on Frisner later). At the front desk, Janis asked if we would be interested in a room upgrade but didn't stop there...to make sure the room and location met our expectations she asked Marlon (security) to show us the rooms before checking us in...Marlon gave us a little walking tour of the property as well and made great recommendations for local cuisine and attractions. During our stay Arnaldo was there each morning to greet us with a friendly smile and great advice on things to do on the island. We ended most days at the amazing pool (and swim up pool bar:) for drinks by Jean-Claude and light snacks delivered poolside by Shinde (Pan) and Jareese...their attention to our party and service was incredible. My wife and I had our first couples massage by Odalis and Aracelis at the Hibiscus Spa...HEAVEN! Back to Frisner...we were leaving for a beach day trip to the other side of the island and forgot towels...Frisner noticed and chased us down delivering the towels before we drove away. Amazing!

Very clean. Staff was attentive. Food was great. Loved everything about this property. Perfect location to be away from busy streets

Horrible stay, avoid this hotel! Our experience at the JW Marriott was a disaster. The beach was completely covered in rotting seaweed and totally unusable, not at all what was advertised in the photos. No one made any effort to clean it up, and the smell was awful. Worse yet, they charged our credit card multiple times without our authorization. When we tried to resolve this at the front desk, the staff was rude, dismissive, and even borderline nasty about it. No apology, no ownership, just attitude. Between the unusable beach, unhelpful staff, and shady billing practices, this was an absolute nightmare. Do yourself a favor and stay far away.

Property was clean and up to date. Restaurants and a coffee shop available on site. We were warned about the seaweed issue but it was very bad. Beach was unusable due to seaweed and surf was much rougher on this side of the island.

Beautiful property with amazing staff.

Amazing!

Always a beautiful stay on the gorgeous hotel ! In oyster pond !

My husband and I loved the JW Marriott, we will go back many many more times

The property was in excellent condition, TOP NOTCH

Excellent

Fantastic service. Memorable ocean front balcony. I can’t get it out of my mind. I will be back again soon!!!!! Thank you all for everything. Jean Claude and Rodeger were the best. Jean Claude made me drinks I will remember for a lifetime. Blessings to you all!!!!

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We originally checked in at the Sonesta hotel, but since it was so dirty, we left there and booked the Marriott. When we arrived at the Marriott, the service was amazing, the staff was beyond friendly and very helpful. You can definitely tell that this is a five star hotel. The restaurants are very good, the only thing is is that the hotel is far from everything. It is about 30 minutes from everything and you have to pay $50 cab rides back-and-forth. There is no beaches over there. You have to drive about 20 to 30 minutes to the nearest beach if there was beaches and was near everything it would be much better. This is a very quiet hotel they didn’t have anything going on no live entertainment or anything. But the hotel was very clean. The staff was great. The food was amazing and the rooms were very nice.

Wonderful staff and excellent service!

The food was so expensive, breakfast and lunch alone for a family of 4, 2 small children was $100 per meal

Beautiful property. On the opposite side of the island from all the main attractions/beaches but transportation around the island was easy and readily available.

This facility is beautiful and well-maintained. The staff were also charming and willing to assist. Now let's talk about the spa- it was great.

I loved everything about this property---the staff, location, facility, restaurants, coffee shop, and spa. The Spa was excellent and Idelis (?) was great. The lady who maintains the spa was also lovely.

Great hotel on the southeast side of the island on the Dutch side. Beautiful property and beach. Highly recommend staying here if you can. Suggest you have a rental car if you want to enjoy dining and evening activities.

Friendly staff, Arnoldo (mgr) was very helpful in getting us to the property. We were at another location, we did not like and he sent transportation to get to JW, Janis ( front desk) made check-in super easy Hadassuh was very helpful with reservations etc. The rooms were clean and comfortable. Excellent staff

Great

The staff is a mixed bag and not very friendly except a handful. They treated me and my family very rudely at the pool when we went to the beach for approx 15 minutes and threw away everything from our chairs, when everyone was doing the same thing. They provided mis information about local travel details, they also caused a massive headache and mess when checking out! I do not recommend !!!

Staff were super nice. Room was nice. Food was terrible. We ate at the hotel when we arrived around 1pm. Everything we ordered tasted like it was prepared hours ago and not fresh. From the calamari to the fries. Everything dry, stale and cold. It was really bad for such a hotel name and destination. We gave the hotel food a second chance and ordered room service at 8pm our third night. Again cold chicken wings that were so dry n tasted like they were prepared at noon or leftover from day before. Not worth the price we paid for this hotel…

Hotel is ok but the staff was great!! Yanick, Arnold and other staff was just awesome!! The restaurant staff was nice!!

New property, clean. Usual Marriott-level accommodations. Property could use even more staff, in order to bring the many amenities alive.

The whole staff was super helpful, kind, accommodating and just all around superb!

The property was obviously recently redone and the staff was fantastic. Especially Daniel and Serge at the bar and beach respectively. Also the spa facilities were outstanding. Great recommendations from the staff for dinner options off the property. Dinner at the hotel was not great. Also we were charged a 50 daily resort fee...which came as a surprise on check out. Beach was great.

This is fairly new hotel in good condition. However it’s very remote and getting a taxi isn’t easy or cost effective. If you want to stay in the hotel all the time then that’s ok. Food offering and quality was poor this was our biggest issue. My husband also got food poisoning on our first evening was sick for two days and had to see the doctor. The manager though was very helpful even though after three days we decided to leave and go elsewhere. So overall for us the location didn’t work nor the food offering. Nice facilities but expensive for what it is lots of hidden charges as well.

Easy to get around via taxi. Lots of local dinning outside resort. Safe. Very clean rooms. Breakfast buffet good selections.

Wonderful, Property lovely pool, beautiful service excellent restaurants, highly recommended

Trisha, Nico, Sofia, Pan and all other servers were the best. They all had smiles and greeted us each day. Staff was excellent.

The hotel has an excellent location, the view from our room was awesome and the property is new and clean. It was a bit too cold in the restaurants and corridors on floor 1. There is also room for improvement with regard to entertainment and sport activities options in the hotel, especially for children and teenagers. Overall, the hotel is great.

We had a great time.in St. MARTIN, the JW Marriott was very clean and new , the staff were very friendly the food was excellent, but only 2 restaurants so you need to go out to eat.for some change. The beach is nice sandy but a bit small and the water is rough, which we were ok with. We went to other near by beaches as almost everyone was doing at this resort. Its easy to rent a car and they will bring it to your hotel. The staff at frot desk are very helpful. The hotel was very clean and new good staff , good coffee. It could use anothern restaurant or dinning option. Thank.you Marriot

The checking was smooth and easy. The pool and the beach are fantastic. Unfortunately had to call 4 times and wait 3 hours to get coffee delivered to the room They are very nice are. The pool service is great

The ocean view was great. Our ocean view room was level with a white roof that extended out from our balcony and it had scum and small debris especially near the storm drain

The hotel was really beautiful, modern and clean. The staff were really friendly, attentive and super helpful. The only thing to consider is the location - It’s not really close to anything so it takes 20 - 30 minutes to get around to places. But there are plenty of taxis on site so if you want a mix of quiet relaxation and activity, it just might be your best bet. Other than that, it’s an amazing hotel, and we had a great time!

If you’re traveling to St. Maarten exclusively to enjoy the pool and beach, this resort is fine, but it is nothing special and I wouldn’t stay here again. Starting with the pros, the resort is impeccably clean and the rooms are very modern. All of the staff we encountered were very pleasant and helpful – especially the pool/Breeze staff and Kevin at the lobby bar. The jerk chicken wings on the room service menu were phenomenal! The location of the hotel is the #1 con. It’s located in Oyster Pond, up/down several very steep hills, with virtually nothing else around. If you want to leave the resort, you’ll NEED to take a taxi and taxis in SXM are not cheap. We paid $70 round trip for (2) people to go a 20 minute drive from the hotel to Grand Case for nightlife. There is one restaurant nearby, Big Fish (excellent food and service), but it is not safe to walk there due to the hills, lack of sidewalks and street lights. The hotel itself is nice and well-maintained, but it did not look like any other Marriott resort I’ve ever visited. The interior looked much more like a conference hotel in the middle of a boring city than a Caribbean island resort. It was very lackluster. I paid for a “Resort View” room and the photos online showed rooms facing the pool. Unfortunately, our room view faced trees and the hotel next door. The balcony was right above a terrace where children would play beginning very early in the morning. The walls were also very thin. We could hear everything!

Amazing all around and the staff is great !!

Great property & service! Dinner options scarce but all have great staff. Would recommend to anyone.

It is ok

Was clean but parts were falling apart at night with barriers set up near the gym. The staff was very nice. Considering how awful the location was you would think that the taxis would be a bit more reasonable. Thank goodness we rented a car! Also, the $50 resort fee/day was very steep for nothing included. They didn’t make it personal by wishing me a happy 40th.. I have stayed at cheap accommodation which have put in that little bit of extra touch. I will say that the beach was nice and the grounds were very well kept, the restaurant was pretty tasty but not enough staff. The staff that was present did a good job.

Very attentive staff. Fantastic property. Food and drink well above average. Grab bars and/or washcloth racks would be nice addition

A gorgeous property. The food was great onsite and close to some amazing restaurants. Their service was outstanding.

Really feel mixed on this hotel. Beautiful new hotel with a beautiful pool area. Airy, spacious rooms. Friendly staff. Downsides: it is in a remote area that doesn’t have much going on. Roads to get there are awful. Beach is rough. Nonexistent activities and one restaurant and cafe to dine at. Lots of glitches like our in room tv was not set up with channels, the outlet panel near our bed didn’t work, front desk is always deserted, restaurant staff seems unfamiliar with menu and protocols. We won’t be back but I could see this place improving in time if management gets involved to bring it up to standard. Lots of potential!

Great property.

The staff is polite helpful patient and happy. Keith at Carambola restaurant was exceptional. The pastry Chef came herself to discuss our gluten free need for the dessert. Everyone was accommodating. The rental car seemed to have stalled, the valet staff went above and beyond to help restart. While checking out the manager was courteous and handled everything with well. The hotel was clean, no sand on the floors.

Had to spend the night to to AA cancelling our flight. The staff were super accommodating with a mass late check in, keeping the bar and resturant open late to feed a plane load of passengers. Room was huge, very clean, and well appointed. The area in general looks a little sketch but so does most of the Dutch side of SXM.

Best hotel in the island so far.

We had an amazing time here. Staff gives top tier survive. They make you feel right at home. I will be recommending to family and friends.

The place to be

Very beautiful and everyone at the resort was very friendly and helpful.

We had a wonderful stay. The staff was friendly, the amenities were clean, and overall, it was a great experience.

You guys really need to staff up need more staff and I would say the prices are overpriced compared to what you pay around the area and all these resort fees and service fees

The staff were fantastic.

This property is very nice. The staff was very welcoming and courteous. The room was clean and stylish. Pool was great. We were traveling with two young children and there was fun stuff for them too.

Amazing property with the most amazing views an amazing experience within itself highly recommend

Mid stay they increased drink prices and food prices.

Wonderful and all the staff is extremely helpful and friendly.

The property was stellar and the staff was personable and super friendly.

Beach front view.

My partner and I celebrated our one year anniversary at JW Marriott!! I wanted everything to be perfect and Marla, Ryan, and Kevin really exceeded my expectations and made this such a memorable trip for the best of us! I would highly recommend this hotel and I want to thank the staff again for helping me make this vacation one to remember! The only thing I’d suggest is renting a car so you can explore more and try different restaurants because Taxis are expensive from the hotel!

I had a fantastic experience during my stay. The staff members were incredibly friendly and went out of their way to assist me.

Great stay

My family and I just returned from our week stay at the Marriot. The hotel is gorgeous, clean, the staff is so friendly. They're very generous with toiletries. The pool area is stunning & I rate the rooms 9 out of 10! The island is tiny, rent a car and discover the entire island. The hotel doesnt have a nice beach, but we discovered the island has the most gorgeous beaches you'll ever see and nothing is further than a 30 min drive. This hotel has 2 restaurants and you can also eat from the outside bar by the pool. Id definitely come back to the Marriott!!

Everything from the time I walked in until we left was amazing

Friendly staff, delicious food, nice beach and pool.

We loved everything!

The Concierge, Marla, was outstanding. She made our trip easy and more pleasant. The pool manager was accommodating and friendly. All staff were friendly and engaging Although a bit off the main road, it’s a slice of paradise. Taxis are readily available. Pool area was relaxing. Thoroughly enjoyed the spa services. Would definitely come back.

The property is as very nice but the beach was disappointing. The pool was spacious and the staff was very friendly and accommodating. There was so much seaweed in the water on the beach and the water was rough. The room was very spacious, modern and clean. But being on the balcony the seaweed stench was overwhelming.

Staff was very friendly

Beautiful property! Staff is professional and very attentive.

Property was nice for a first time trip t

The staff was tremendous and the resort beautiful. The beach was unfortunately not great as a result of Mother Nature. Otherwise the resort itself was amazing. The food was good but way over priced. A 5 to 7 dollar adjustment would make a huge difference.

The property itself was wonderful. They were having issues with water supply due to the generators, no A/C. We had to switch hotels the next morning after arriving. The beach had a lot of seaweed and not very big. Staff was wonderful

Nice resort! Very clean. Easy to get transportation around island.

This property is clean…. staff is extremely nice, and helpful. Taxis are available when you need them. The pool and pool bar were wonderful. The pool grill was ok, there could have been other options… but no big deal. The only negative O have is the beach. The area needs to be tended to… it’s very rocky in the water… lots of seaweed, and no one was utilizing the beach…. Again the beach needs work, but overall, I would return to this property.

"It is a nice hotel that is currently being remodeled. The rooms were luxurious and thoughtfully designed. The food and service were excellent. Refrain from believing the bad reviews; this hotel is worth the stay. The hotel staff went above and beyond to make our daughter's birthday trip exceptional. The hotel gym is excellent. The beach can be a little rough compared to the other beaches on the island, but the pool and swim-up bar are good. I recommend renting a car and exploring the island.

The premises was relatively new and clean however, there were four things wrong with this property, including the fact that the manager denied there was an extensive power outage. It’s in a very inconvenient area, where you have to travel the half an hour and either direction to do anything by cab, The beach was filled with Sea weed making the water unswimmable, There were ants in the room when my wife opened the milk to the coffee. But mostly there Was an extensive power outage, which they denied They claimed it was for one to two minutes when in fact, it was extensive . I had called Expedia to report it after 20 minutes and Expedia was very helpful and called the hotel and the phone lines were down. Despite that the next day, when I attempted to get an adjustment, the hotel refused to credit me anything and denied to Expedia my claim that the outage was one to two minutes. Clearly it was not as it took about five minutes to get through to Expedia and no one would call after 1 to 2 minutes. Obviously, this Marriott does not know how to treat its customers and permanently lost my business as a result. However, Expedia once again came through and is an exceptional company that values its customers

My husband and I had an amazing stay at the JW Marriott in Saint Martin. The hotel was very clean. The food was really good We enjoyed everything we ordered from breakfast to lunch to dinner. The views from my room beautiful. We were so pleased and relaxed on our vacation that we extended it three additional days. Unlight the other reviews we had great customer service. One of my good friends stayed here a month ago and told my husband and I that we had to visit. We are so thankful for the recommendation, it was perfect

Very Beautiful place

The property was nice and new, still getting finished so not a ton of decor around. Lost power several times everyday, but they said it was an island wide issue…BEST PARTS were the HUGE Infiniti pool and beach front being only a few steps away. Staff was also AMAZING, very friendly, appreciative and accommodating. There are only 2 restaurants on site, so after a few days the same food got pretty boring. It’s also about a $50/30-40 min ride from SXM. It’s further away than we thought from most places if you plan on venturing off resort so plan on $30 per way per taxi to go anywhere. All in all beautiful resort which I’m sure will only get better as time goes on!