Matfen Hall Hotel and Golf - Outstanding New Spa Opening September 15th

Fabulous hotel. Thus was booked for a special occasion and it didn't disappoint. The staff were wonderful, the welcome and attention made our celebration extra special.

Nothing

Beautiful setting and magnificent decor

Would have preferred if the spa was open

Beautiful situation Lovely parkland golf course Log fires Great rooms

They have construction going on to build the new spa but this will be worth it

Beautiful location. Enjoyed it all. Just wish Spa had been open

No Spa

Superbe bâtiment dans un cadre reposant personnel aimable et efficace

The staff were lovely and welcoming but didn’t explain breakfast times or check out. The hotel itself is very grand and the rooms are large and modern. The rooms could have been cleaner, a few dead wasps and flies when we arrived.

Beautiful hotel, stunning rooms, fantastic food and lovely staff. Super dog friendly and extremely accommodating. I would stay here again in a heartbeat. All of the staff are more than happy to help with any queries.

Nothing. We had some small trouble connecting to the internet in our room but this was resolved instantly and we were moved to a new room. Super helpful staff

Stunning spar was closed can’t wait to be invited back September 15 when it opens

Spa wasn’t open

The food in both the bar and restaurant was very good. Excellent selection of wines and spirits. Staff were very friendly and polite. The room was also lovely and had recently been upgraded. Huge bed!

Although we were warned that there was construction work going on to renovate the Spa, we did not realise that our room would be overlooking the works. These were at times noisey and even went on Sunday morning! Glad we didn't want a long lie!

Jakość i styl. Piękne i niezwykle eleganckie miejsce, które sprawia, że czujesz się jak członek rodziny królewskiej :) Doskonałe śniadania.

Jeśli wybierzesz się w wyjątkowo upalne lato, co w Anglii nie jest częste, poproś o pokój z otwieranymi oknami, w niektórych otwiera się tylko mały „lufcik”, w takich pokojach mimo wentylatorów jest naprawdę ciepło.

Super

Beautiful historic property

Building works still in progress but not too intrusive

Lovely stay and the staff and amazing!!

It was very warm weather and the room was like an absolute sauna, but the staff sorted us out with another room which was much cooler. Nothing was a bother to them!!

Friendly staff, great location and comfort, cleanliness

Not told spa would be closed when booking - and offered a ‘cocktail’ as compensation

Location, staff , impressive building.

Some decor rather dated.

Fantastic luxury hotel with amazing rooms, grounds and facilities.

Nothing

Het personeel is enorm vriendelijk en de service is uitmuntend. We verblijven zelden in hotels zo chique als deze en waren een beetje overweldigd door alles wat voor ons gedaan werd: de auto valet parkeren, direct een welkomstdrankje, personeel dat de koffers al voor je naar de kamer heeft gebracht terwijl je bijkomt van de reis. Het hotel zelf is al een belevenis. Een enorm landhuis dat van binnen prachtig authentiek is ingericht. De hal is prachtig met houten balustrade, jachttrofeeën en grote ramen. Je waant je echt een landheer. Daarbij heb je uitzicht over een prachtig landgoed dat in gebruik is als golfbaan en perfect wordt bijgehouden. De kamer was prachtig en enorm. Het bed lag geweldig. Ik heb in veel bedden last van mijn rug en kan ook nooit lang lekker zitten tegen bedkussens. Hier kon ik echter uren in wegdromen.

Het was een periode warm weer geweest en dat was in de kamer goed te merken. Er was echter geen airco en er konden slechts 2 piepkleine raampjes open. Wij hadden die direct opengezet voordat we gingen dineren. Bij terugkomst, waren echter de zware gordijnen voor ons gesloten en was er nog weinig verkoeling. Het personeel had voor ons een ventilator neergezet en dit hielp om het enigszins comfortabeler te maken, desondanks was het voor ons een te warme nacht om goed te slapen. We verwachten dat dit het grootste deel van het jaar geen probleem zal zijn in deze omgeving. Maar in de zomer is het wel echt een aandachtspuntje.

Beautiful location amazing service

Na

Man hat sich nach Kräften bemüht, ein passendes Zimmer für uns zu finden. Essen sehr gut. Das Haus atmet Geschichte und ist sehr stylisch / passend renoviert und eingerichtet.

Leider keine Klimaanlage wegen Denkmalschutzes, daher waren etliche Zimmer in den oberen Etagen überhitzt. Der dazugehörige Golfplatz ist - insbesondere was Greens und Tees betrifft- in verbesserungsfähigem Zustand. SPA im Umbau und daher geschlossen, dies wurde uns erst nach Ablauf der kostenlosen Stornierungspflicht mitgeteilt. Goodie war dafür kostenloses Golfen.

Locatie en golf

Geen spa, zwembad en voortdurende verbouwing

The location and property were fabulous. Staff were extremely friendly and helpful. The breakfast and evening dining options were plentiful and of a very high quality. Great location for walks and relaxation.

The primary purpose of our stay was for a period of relaxation and “pampering” for my wife following her recent cancer treatment - it was very disappointing on arrival to find that the Spa was undergoing refurbishment until at least September which wasn’t advised at the time of booking.

Bedroom nice but very warm. Really enjoyed our stay . Little bit pricey for food.

We didn’t like the steps to our bedroom, and we did use the left .

The scenery was beautiful to have lunch.

Our room was unbearably hot. There must be an air conditioning unit installed for this room to be used.

Beautiful property and grounds.

The current pool facilities are quite run down and there were enough chairs and beds for the number of people there. Seems a bit run down in places. One person serving in the bar Saturday night (where they also had a wedding function) and 3 people on Sunday in the bar when I only saw a handful of other guests. Food was a bit hit and miss.

Staff. Room. Atmosphere

No air conditioning

Peaceful location very tranquil Comfortable beds

The pool area was very small with not enough beds to relax on. Which was annoying as we were looking forward to spending some time at the spa relaxing which we couldn’t as no beds available.

Ligging, uitstraling en kwaliteit . Personeel heel vriendelijk (ober Jan….) en portier in het bijzonder zonder overdreven te zijn. Gelukkig geen ontbijt menu maar zeer goede kwaliteit a la carte ontbijt. Golfbanen ook in topconditie; heerlijk gespeeld.

Niets (nou ja helaas was er geen warm water op dag vertrek door een ketelstoring: kan gebeuren).

The hole place

Every thing

Every thing

The hotel itself was beautiful and the staff were lovely

Service was not great, especially during the breakfast service and the bar/terrace during the day. You really should not have to request things like a glass of water or sweeteners several times and still not receive the basic items required.There just were not enough staff available and those that were working, were either poorly trained or poorly managed. We also had a very poor meal in The Cloisters, it was by no means cheap and the food was of a very poor quality! On the 2nd day of our 3 day stay, our room was not serviced at all. However, the worse thing that happened was the hotel’s failure to collect us in their car as requested at 11pm on a Saturday night. We were left trying to get a taxi back to the hotel which was extremely difficult to do at that time of night and in the end, had to get an elderly relative to come and collect us and take us back to the hotel. Very poor

Beautiful rooms and fascilities

Nothing

Stunning location, fabulous staff, immaculately clean

Noise from building of new Spa, parking a struggle on busy first evening

Matfen Hall is a stunning property and has been so tastefully maintained and decorated. The grounds are wonderful, too. The staff were friendly and the rooms comfortable. We appreciated the welcome drink, our friendly greeting, our bags being carried up and the gesture of chocolates and a card laid out for my Mum’s birthday. The toiletries are lovely and the room was very clean.

Unfortunately, we found the service let down the experience. The staff were lovely but there seemed to either be a lack of training or a lack of provision of staff. We were not told any information about the hotel on arrival, nor was there information in the room. We did not know what time breakfast would be, what facilities were on offer and we had to wander around for a while to find the pool. Around the pool there was no staff, so we found empty water bottles left lying around and we once again had to go wandering around the premises to find towels. After an evening of exploring the grounds, we were unable to watch a film in our room. There is a Netflix button on the remote control, but Netflix did not launch. The only option on the TV was live TV. This did not feel in keeping with a 5 star, comfortable experience. Breakfast service also did not meet the expected service standards. I asked if there was herbal tea on offer and I was quickly told “no”. No toast was offered to our table, either. There were water glasses on the table, but no water offered. These are all small things that can easily be rectified with better training. Having worked for years in hospitality myself, I was quite shocked that the level of service was far below minimum expectations for a restaurant or pub, let alone Silver Service.

Lovely hotel with fabulous rooms, great bar and breakfast. Good evening meal but pricey

Spa but a new one is currently being built

Scenic, historic and stylish. Full of character.

Everything the staff where excellent 👌

Location is lovely and the staff lovely too. Lily and Stephen did their best to put the we gs right.

The food was poor. The attention to detail by staff was poor (lacking in awareness, forgetting to attend to requests). The food at dinner was simply awful. Services such as valet parking were non-existant). My expectations had been very high but reality was very poor.

It’s beautiful and decorated so well; great views and our room was very spacious. I love they serve alcohol free wine in the bar and restaurant. Food was lovely in the evening

I booked a balcony room but that’s not what we got. I have no idea still what happened. There was a lot of building work happening so access to the changing rooms was a bit confusing. Sadly an evacuation meant we got a basic breakfast offering in the golf club with waiting staff not really paying much attention to anything at all. I also got burns on a plate which although Liam and Julie in the main hotel were very caring about, the restaurant staff didn’t bother at all

Beautiful property with a strong sense of place. We had a genuinely lovely couple of days and the night team handled a late room move very well.

We were woken at around 10:30pm by drilling and tile cutting directly outside our room, requiring a late-night move. The following morning there was confusion about our room status, including housekeeping entering while we were still in bed. More concerning was the handling at checkout, which lacked acknowledgement and ownership and did not reflect the standard the hotel appears to be positioning itself against.

Matfen Hall is a beautiful hotel and the staff are amazing, they go above and beyond, no request was too much and they always had a smile. We look forward to returning very soon.

Absolutely everything - it was stunning and the staff were the most attentive we’ve met and made us feel so welcome. Amazing great Hall, excellent Easter decor - gold tree!!! Fab spa facilities, we really enjoyed that. Great food in Cloisters restaurant.

There’s nothing to dislike.

Only stayed 1 night out 2 yo recover from a bereavement but left due to illness but still had to pay the full amount. The hotel didn't offer any refund or complimentary stay. As my illness was very likely Covid I decided to go home rather than use the spa facilities which would most likely impact other guests. Small room, no view. Room was uncomfortably hot even with the thermostat turned down. The bed was very comfortable though. Best part of the stay was Ian, Concierge

Location, staff service, breakfast and facilities

Staff were fantastic

Nothing

Location, facilities, and most importantly the Staff were exceptional

Very professional and accommodating. Very peaceful and relaxing which is why we booked.

N/A.

Very comfortable bed. The staff were all extremely lovely and friendly.

Awful coffee - probably worst coffee in North of England Accounts system seems a bit of a shambles. They were unable to split our restaurant or bar bill between 3 couples. They were unable to add the bar bill to our restaurant bill. The staff needed more training.

nothing else to say fabulous

everything

Wonderful location, hotel and staff.

Compulsory service charge added to bill. I like to tip when deserved. We dined in the restaurant and had a long wait for our meal. We should have had the choice whether to leave a tip.

Hotel is wonderful and decor and interior architecture is really impressive. Rooms were very comfortable. Staff were fantastic.

The room was really warm, a bit uncomfortable through the night. Breakfast was really nice but was a bit slow.

A Spacious, Comfortable and quiet place

Poor wifi and no bath salt, the food was really not tasty and small portions

Everything about Matfen Hall is lovely and relaxing

Zero

Everything - especially your staff… particular thanks to Liam :)

Everything was perfect they are so friendly and the food was amazing the rooms were clean and very comfortable

Hospitality too class comfort beyond words

Bad signal but can't be helped all round perfection so not even a didn't like in view

Lovely decor and grounds were nice too

Thought the price was too high considering the building work and the Spa was very disappointing. Room was far too hot no air con and couldn’t keep the window open.

Second time visitors - lovely, historic building set in beautiful grounds with a golf course wrapped around. Facilities improving all the time (investment in new Spa).

Data signal is virtually non existent and WiFi very slow. Need to ensure comms capability is spot on in today’s world.

The breakfast was really wonderful, couldn’t fault the service or options. The grounds and building are absolutely stunning. The staff are incredibly helpful and attentive, I couldn’t be more impressed with their service. The beds are very comfortable and the rooms are quite sounds proof, I definitely slept well! Wonderfully deep bathtubs in the rooms.

Our room was smaller than I anticipated, I booked the classic double and I felt like the pictures when booking did not represent the size of the room we were given. This may be me nitpicking, but a lot of the grout in the shower was orange and the silicone was black in that places. The room and bathroom were clean but I felt like this fell below what I’d expect at a 5 star hotel. We booked the emerald restaurant for our meal, on arrival we were told half the menu wasn’t available and while we were eating, the music playing was on someone’s Spotify and it kept playing McDonalds adverts every 3/4 songs. The jacuzzi was out of order too with no prior warning which was pretty disappointing. The massages, at £120 each for an hour, we felt was overpriced.

Finish was good, location nice

They put us in a cold room outside with no heating. Only after complaining they brought a Dyson heater!Not very 5 star experience

Room was spacious and a good quality. however, no hot water on 2nd morning and room was cold on arrival. No internet available in the room. Breakfast service haphazard. staff were good.

More explanations on food menus. Wifi to be available throughout the hotel.

Size of rooms, put fires and bars open for drinks

Parking was a bit hap hazard but managed each day

Beautiful hotel. Staff lovely & friendly. Food & drinks excellent.

Hairdryer in room had retractable cord & difficult to dry hair as it kept pulling back.

Very beautiful spa and hotel. Very comfortable and modern. Staff are exceptional. Grounds very well maintained

The prices of food and drink are very expensive and not justifiable

Very relaxing atmosphere. All facilities were clean and the food was really good.

Our room was far too hot, although there was a fan in the room it was too noisy at night which meant we had quite restless nights.

The room was too hot so we couldn’t sleep , there was a Dyson air conditioner but it didn’t cool the room and was so so noisy , we left exhausted from very little sleep by

Dinner was an excellent slow ramble through a forest of good food. My room was comfortable and I liked overlooking the swimming pool. There was a little difficulty with wasps gaining entry.

The piano in the Great Hall was out of tune and did not deserve the 'do not touch' sign. I would have liked to play something. The large wall clok in the Great Hall had not been put forward to BST - a disappointing error.

Everything . Will almost certain to have another visit. Staff outstanding . stunning building to say the least. Food excellent

Nothing

Everything was amazing! The hotel and the grounds are absolutely stunning especially the great hall. The staff was very lovely. The room was nice with a lovely view on the fountain. The bed is very comfortable. The restaurant was great, quiet and the food was delicious. The bar is beautiful and breakfast was amazing. The spa is also very nice.

Nothing, all was perfect!

Lovely hotel with really nice rooms. Staff very attentive

Nothing we disliked but a bit underwhelmed by our evening meal. Steaks were ok but nothing special. Desert bland. At £170 for 2 without wine a bit over priced Jacuzzi not working