Finest Accommodation Phoenix Park Phase 4 Lot # 1348 Portmore St Catherine

The location

Nothing

The first property was fine it had an updated washing machine. The directions were straight forward. The place looks as presented on the website

We had to move two days after settling in which was fine, my issue is the communication as I inform the owner I would prefer to move in the morning. We had to move at night which was stressful and the next property was not in pheonix park village I, as the communication was poor: thr owner stated down the road I thought that was lot 3 in pheonix I as we were at lot 4 prior to moving. It was when we were moving the information was given that in fact it is pheonix park village II lot 3 536. The house was dirty cobwebs in the room, the fridge was not clean, we didn't have washing up liquid for dishes we had to buy our own, no hand soap in the bathroom, floor needed cleaning, old school washing machine outside the house did not wash my clothes properly and I had to wash them by hands as the machine soiled them, the machine don't work well. The owner need an assistant to manage the property, he had attitude when it comes to showcasing issues at the gate as they didn't want up let us in, putting family on the list and they struggle to get into the pheonix park, house needed cleaning inform him, he did not respond with the time on the day but the following day and no update to work around our time. We didn't have a broom in the house to tidy up a roach was found in the main bedroom which I took a picture of. This a very stressful place and I would not recommend it anyone. Poor communication and organisation

Liked everything about the property only problem I had was the lock on the bathroom was broken

The location of the complex was good and many places were accessible from where we were. The complex was gated with guards 24 hours.

Upon arriving at the front of the complex i was made to wait for well over 30 minutes outside as the security did not have my name down on the system. Upon finally gaining entry I was told that the property I should have been staying in was occupied and I had to move to another property until the following day. The next day I was moved to another property which again was not the property I booked on booking.com and was made to stay there for the remainder of the stay. Not good at all. The fee that we paid for for the accommodation was not correct as we were not in the property booked via booking.com. The one that we did end up staying is was slightly cheaper but this was not addressed by the host. The accommodation was okay but her are a few list of the issues. -No bedding on the first night - at temporary property. -No light for the main lounge area throughout the whole stay. - Shower fixing loose upon arrival and had to be partially repaired by maintenance man. -The microwave at the property was in very bad stated with rust and not fit to be used. -Wifi in the property was not very strong and we ended up using our data the majority of the time. -I ended up being stung by a wasp at the rear veranda of the property as there was a small wasp nest there, this was not picked up by the maintenance team or the host despite being told they do maintenance regularly. Thankfully I did not have a bad reaction to this sting. - AC within the property - I was made to feel that I was not allowed to use the AC within the property. The host contacted me on several occasions querying how and when I had the AC on and came across as argumentative and challenging. Tabs were being kept of how the AC was being used and several request were made to turn this off. At one point the water supply was disconnected by the water company due to an unpaid bill. We were also asked to share wifi with the neighbour. If I had space to write more detailed info I would. On a whole, very bad.