Family Apartments 15 Mins Drive to Al-Masjid Nabawi - Nozol Noor 4

Well

Very cool

Good and clean and new, very good communication from arrival to check out

the Kitchen didn't have some things and After staying there for 2 months when I asked for a bit of a late check-out I had to pay 190 riyal. What?

التكييف ووجود اصنصير في العمارة

المطبخ، الاثاث قديم نوعا

واسع

رائحة الشقة والمبني رائحة كريهة

Location

Cleanness. Place needs to be cleaned. Carpets were dirty.

Spacious apartement مكان واسع حي جميل به جميع الخدمات

ازعاج الإنشاءات المجاورة المكان بعيد جدا عن المسجد النبوي الأرضيات والبلاط ذات مستوى رديت تليفزيون you tube فقط

Spacious

No towel provided

Excellent apartment, I will definitely stay again next time

جمال المنطقه

استلام الشقه متاخر

واسعة وقريبة من الخدمات

وجودها في حي جديد ازعجني خاصة وقت النوم في الصباح لوجود عمارة تحت الانشاء

Price nothing else

Everything except the staff.

فندق ممتار جداً جداً ومريح ونظيف ومشرف قمة في الاخلاق حقيقه اقامة ممتعه

الدخول للشقة الساعه ٤م الخروج ١م بإلحاح على الخروج في الوقت

Customer service was very helpful and they gave me free early check in

all was bit ok, problem also mentioned

location not good, your working people should speak at least a basic english, or you should not allow foreigners at your property, just allow only arabic speaking guests, wifi was not working, i had ask many times for password, so which shows you are not professional

Just the location

Everything was bad not clean dusty

Everything

Single beds are too small

I was problem before departure WiFi is disconnected. This problem I face 5 hr before departure WiFi disconnected

The property was clean, the kitchen was well equipped and it was very easy to communicate with property manager.

The room was reasonable and ideally good for couple or couple with kids.

1. The room size is incorrect as mentioned in the description. It's not a studio with proper kitchen area rather it's a room with a washroom. 2. The washroom was combined without separation for shower area that was quite a bad experience. 3. The washroom didn't have adequate toiletries for e.g. a basket for shower etc. 4. There was no appropriate place for using the electric stove. Usually studios have adequate place for using kitchen utensils. 5. There wasnt availability for additional mattress. 6. Room service was absent they just gave 1 toilet roll for a family for 3 nights and neither restored by itself though I expect they would have given had I asked but since we used to be outside the hotel almost all the day we kind of managed. Plus since I had kids so we used to replace washroom basket shoppers even ourselves just to keep it clean.

Room is species, no headache for key 🗝️ it's automatic lock code system it's value for money

Very big. Very good value for money. Extremely comfortable. Parking available.

Stained carpet. Difficult front door lock.

The apartment was clean and spacious. The staff were helpful and it had all the facilities we needed.

We had to wait outside for 15 min before we received the code to our apartment.

Big and spacious rooms and hall.

1) location was far from haram, 20min from car 2) Kitchen wasn't good, cupboards were broken and the kettle was used and not clean. No hot water in kitchen. 3)sofas of hall and rooms carpet weren't clean.

Room was nice clean and big

In winter the room is cold! They didn't have heater. We had to pay 50 riyal extra to use heater. It's really far from harram. It takes maybe 20 minutes or more to go harram and will cost you like maybe 30 -40 riyals. Taxi drivers cannot locate the place if you don't give then the postcode. I had to every time cope the long address from booking.com and paste it in uber. If your phone dies then you can't really come home because no1 knows this area or road. You must have the specific postcode and road name (which is very long). If its your first time in medinah sharif avoid living this far

It was spacious. Very comfortable bed. The apartment was clean and tidy. It was worth the price I paid. Staff was friendly and accommodating. Kept me updated by checking timeously how far I was on my journey and what was my expected time of arrival.

Didn’t have any issues.

Location was good rooms were spacious and clean.

There was a lizard in one of the rooms due to window left opened.

Did not get chance to stay as we reached there there was no lobby and no proper customer care support. I had to booked another hotel at middle of night

Location and customer support

Spacious clean rooms, parking space available. Location easy access, shops. 20 min to Masjid-el-Nabawi

Simplicity and ikea style

Unavailable towels and mats … 2sr washing powder would have saved us from hassles of finding Bakala for water and washing powder

Clean and organized. Sure I will come back again

Too noisy maintenance. There was some maintenance on the roof which can be delayed when no guests are in the facility. I hope soon those maintenance work will finish.

easy entry big comfortable room

i would like to stay here again

The entrance was easy and smooth. I like the way we enter the apartment using the electronic door handle with the code the host provided. Also, I like that the apartment is large and organized.

I didn't like that the apartment was only semi-clean, not completely clean, as we found two big lizards inside the master bedroom, which scared us. Also, the curtain was full of dust; it seems that it hadn't been cleaned for a while. Other than that, everything was perfect.

Its very suitable for family, and easy to find by uber, in a silent place.

It was far from haram, and there was no foot mat out of toilets

A property with full of amenities with 10/10 housekeeping neat & clean. Highly Recommended without any hesitation

It was very very spacious and comfortable. And the staff was helpful.

The place was complete and had all my needs. The room was elegant and beautiful. The bed was very comfortable. It was a short stay but comfortable. i would like to come back again.

Everything is nice in the apartment and we are very happy and we will come back again... Excellent in all aspects, cleanliness, quiet, space, and all the tools you need can be found in the apartment.

The room is very good and clean for the price. Beautiful spacious room The place is beautiful, you feel like you are in your second home, and it has a kitchen that you can use

Prior to booking I requested a tax invoice for my company with the details attached. I still haven't recieved this 26 days since I checked out. Repeated requests to Agent have either been ignored or not helped with my request. Very poor customer service

It was clean and calm people were nice to me The location was special .. the place was near to my destination I really enjoyed my time and the place was comfortable and safe

Everything

Our travel plans were unexpectedly disrupted when our booking got canceled on the eve of our departure. It came as quite a shock, especially since we had taken the precaution to confirm our reservation with them two days in advance. Regrettably, they had made a double booking, resulting in the unfortunate cancellation.

Our travel plans were unexpectedly disrupted when our booking got canceled on the eve of our departure. It came as quite a shock, especially since we had taken the precaution to confirm our reservation with them two days in advance. Regrettably, they had made a double booking, resulting in the unfortunate cancellation.

Clean and staff treatment

Nil

Clean,fully furnished ,easy access

Very far from Al Haram

I recently had the pleasure stay in this flats, and it was truly exceptional. The cleanliness and comfort of the flat were top-notch, making it a delightful home away from home. The attention to detail in maintaining a clean and welcoming environment did not go unnoticed. The staff members were outstanding—friendly, helpful, and attentive. Their commitment to providing excellent service added an extra layer of warmth to the entire experience. Any questions or requests were met with prompt and courteous responses. I highly commend both the cleanliness of the flat and the professionalism of the staff. It's evident that the team takes pride in ensuring guests have a comfortable and enjoyable stay. I would absolutely recommend this accommodation to anyone looking for a fantastic and hassle-free experience. Thank you to the staff for making my stay so memorable—I will undoubtedly consider this flat for future bookings.

I reached but no one opened. The person did not reply or send the passcode to open the door. I was with family and waited for an hour with family that included kids at midnight and left disappointed with no one responding to calls or texts.

Clean and quiet place

There is no reception. Be careful, this is not a real hotel. You will see a normal building from outside I have arrived and contacted them, but no one was responding to me for more than one hour, and I stayed in my car trying to reach them out but their phone is closed. Egypt person is living in Egypt using a KSA mobile number and contact you only via WhatsApp. Fake people, and I start shouting on them and threatening them that I will call the police if I didn’t have my room ready shortly, and after 2 hours waiting in the street, they said Ok. I will never come back agin

Received 2 balloons & small box of dates on national day event.

We stayed 3 months before and again we chose the same property for 7 nights believing that it would charm us with its space & facility provided but by surprise ... 1) Washing Machine not working. (provided items should be checked before renting out & should not take guest staying time for fixing). 2) No cleaning or housekeeping provided for the apartment (guest should self clean or stay like that) 3) One time garbage collected only in 7 nights stay. 4) A/C filters were extremely dirty with dust clogging the air. 5) One of the bedroom window frame was not fixed properly and lizards and bugs were coming from there.

Despite the initial inconvenience, the room provided was comfortable and clean,(But many of the electrical lights, boiler etc not connected) Clean bed cover and quilt.

I was over charged instead of the agreed SAR, and the late-night payment collection at 12:45 am was inconvenient. Additionally, the lack of a reception desk upon arrival and initial resistance to providing the reserved room were highly frustrating. Un clean Washroom, Water flooding washroom..

Easy check in host can be reached via watsapp and responds immediately.

Location was far from masjid nabawi but if driving or using taxi should be ok

Before anything real, I thank the customer service and the speed of their response at the top of the skill in facilitating everything and anything I needed. I communicated with them, and they arranged everything for me, and the apartment was more beautiful than I think. Enjoy and recommend the place to the rest of the family, but there is something simple, God willing, next time it will be present, which is the elevator.

لا شئ

The best place I recommend going to is real. I enjoyed it very much. It is a beautiful and clean place. The workers are very polite and contribute with you in everything. They kept following up from the beginning of the day until I reached the front of the place and sent me all the details. As for the apartment, it is really comfortable and tidy, and I thought it was less than the pictures, but it was like the pictures and better. Thank you, and I hope to repeat this visit.