Cityscape Haven - Urban Suites by Ocean Luxe

The pool is really great

We really enjoyed our stay at this apartment. The view from the unit was beautiful, and the location made it easy to travel to attractions around George Town. The apartment was clean and well-maintained, making it a comfortable place to return to each day. The hosts were friendly, helpful, and quick to respond whenever we had questions. Highly recommended for anyone visiting Penang!

It would be better to provide an extra access card for the lift, especially for families or larger groups going out separately. Having additional trash bags available would also be appreciated for longer stays. While the windows can be locked, they can still be opened to some extent – families with young children may want to take note for safety. These are small issues and did not affect our overall positive experience

Well located to all areas on Penang island.

Some of the fittings are quite run down..e.g doors, window seal. Can hear neighbors when they walk past or when they are too loud in their units. Wait for lift can be quite long (more than 20 mins) which quite a number of dwellers resorted to walking down the stairs. Only provided 4 sets of towel for 5 pax.

i like the facilities and location. it was superb.

maybe can provide like coffee / milo sachets for early bfast berfore go out.

Nice pool, kids love it. Clean and nice house. Have game for kids, wifi, smart tv, sejadah, kiblat arrow.

Nothing

The location of the apartment is about 10 minutes drive to the centre of Georgetown. It's a brand new apartment with a well equipped kitchen and the entire area is cozy and clean. We are very impressed with the effort of the host by providing plates, bowls, cups which specifically for halal purposes and they put the kiblat direction (praying direction) in the apartment. We really enjoyed our stay at this apartment and will return to this place when we are in Penang. Thank you Alex and Eve for your hospitality.

None

the house is spotless clean,cozy and feels like home..

the long wait for the elevator..

The facilities are excellent. Unit was very clean and comfortable.

Everything was great.

It was a great experience. Both Eve and Alex were very accommodating. Check-in was easy, and the best part was that the way to park was convenient for a large car. The room was spacious, and I loved that it had two bathrooms. There were plenty of elevators, which was helpful when it got busy on the weekends.

Everything is good.

I really appreciate the thoughts of having halal cutleries, kiblat sign & even sejadah in this unit. Thank you so much! Clean & spacious. My kids love the pool too.

The unit was verry clean and spacious. Very good bed so we slept well! And the host is very kind and she gave a lot of information! Perfect, the best stay in Malaysia!

Gym - quite nuumbers of various choices equipments. Swimming pool - large pool , infinity pool with spectacular view .

1. Hotel is not called Cityscape Haven, it's called Urban Suites. Very confusing. I suggest clarifying with hotel to avoid confusion of your future bookings from members. 2. We booked the room according to room description - 2 bedrooms - 1 room queen bed, 2nd room 3 beds. But the room assigned it's not as described. The 2nd rooms has 1 queen bed and 2 futons were provided. However, the room size is not big enough for placing 2 futons, To us, it's considered be cheated. 3. On last night stay, the apartment was power outage when we returned to hotel at 10pm. Take more than 1 hour still cud not fix it. Unexpected no In-house no technican . Room was all dark and no air -cond, terribly hot. It's last night stay, we needed to pack asap our luggages in order to get rest for catching early morning flight. At the end, hotel offered to change room in another block. We had no choice to accept the inconvenience offered. Room is all dark to pack our stuff, which were speaded all around .. We asked for torch, and unbelievably, only offer mobile phone torch, do not expect a serviced apartment does not prepare for emergency needed tools. 3 . We finally moved to the offered unit and found the room has ants in the toilet, living room and bed. We had informed hotel on this. By the time we settled down, we cud only take one hr sleep then going to airport. I strongly request hotel for compensation.

Nice modern complex infinity pool had insane views

Top floor and some public areas not very clean

Ample car park. Great view of penang hill and ocean side view

Was hoping there was a sundry shop at the property . Hope someone opens a shop there .

Clean and neat. the host is friendly.the facilities are good.got swimming pool,rock climbing,playground,gym and u can view scenery from the top floor.

The tv coz not need ur own netflix id. If can open normal tv pn okay.

Booked for my family, they were very helpful in getting them checked in

The owner was very enthusiastic in introducing us to the local attractions. They were also very responsible and responded to our messages quickly. The children loved the surrounding swimming pool facilities. I hope the house conditions always upkeep to this standard. We will come back next time.

Everything is perfect!

Great place to stay at Penang. I will stay again if I come to Penang.

Cozy and comfortable!

Clean & good facilities

Location

Good unit and location

100% RECOMMEND. The property are new built. Its so nice and clean. The pool are beautiful and big. Suitable for kids. The house are sooooooo clean. Got seaview. The host are husband and wife, and they are the nicest person on earth 😂😂😂. I’ve been to lot of homestay, and never found the nicest host like them. they will recommend best place to eat, to visit and so on. The host still suggest me place to go even I already checked out. So grateful. And they provide halal plates too even the owner are Chinese. This is the first homestay that I provided halal plates. Thank you so much. The duvet in the room REALLY COMFORTABLE! So soft!!! 100% will repeat to stay here if i come to Penang next time.