ONYX B&B Bed and Breakfast

Location

Many issues in the room

The staff were very nice. Breakfast was good. Wifi and aircon were good. Room was clean.

Room was small, couldn't get anything on the TV. Bathroom needed some work. Although the staff are very nice, I wouldn't stay here again.

Good breakfast included at the time you want. The staff was amazing and helped me figure out the ferry situation due to the typhoon. The standard of the room was very high compared to what I usually get in smaller cities in the Philippines. Desk with keyboard, mouse, kettle, toiletries and even a fridge if you need. Very clean.

Not much around the location but you can walk to town (20mins) or get a tricycle. Had to ask for water to be turned on in the room when I came back from the city, happy that someone was here to help with that.

Nice quiet place...need motorbike to go places though...great staff and breakfast

Not close to the beach

The staff is invaluable and cooks our breakfast at 2 am to facilitate our schedule.

none

Nothing about room 4 was good. I just don't recommend it at all.

The bedroom we rented was room 4 it was horrible. We ended up paying more for the family room again. The bathroom door in room 4 has a massive gap between the panels you can literally see everything the person inside was doing. Also the bathroom has a moldy smell with black mold in the shower. The curtain fell on its own and the beds are way too small.

The family suite was big. Also was close to the gaisano mall and McDonald's. The air conditioner was very good.

Had no kitchen wares except for the water kettle. Also, there was no water in the bathroom unless you told the staff to turn it on. That includes water in the toilet, sink, and shower. The water in the kitchen has no pressure at all. Barely anything comes out. The rooftop patio wasn't very clean, dusty tables and floor. Only had a mini fridge, not a full sized fridge recommended. Sofa bed was broken and pillows way to soft no support.

Breakfast was good. Location was OK for what I was looking for.

Every thing was pretty good.

The breakfast was rich, but the drinks were not right

The chairs in the hotel are rotten and There had a cockroach in the corner of the bed. have smell in the bathroom

Very good breakfast and good location.

There was no kitchen, even though that was part of the description and main reason why we booked this place. Only sink and 2 cups. No drinking water, cooking equipment or any kitchenware. No terrace/balcony (had in the description). We needed a bucket and they couldn't provide us with one. They don't accept credit cards. There was practically zero water pressure in the bathroom and their "kitchen". We had to use shower to wash our hands where pressure was just about usable.

Location is in the heart ❤ of the city

No water during that time when we start to shower The door knob is difficult to open

stayed for two nights. The hotel is located in a quiet place. Good breakfast. Friendly staff. Very comfortable bed. Excellent modern air conditioning in the room. Refrigerator and kettle in the room. Drinking water on request. Good impression. Good value for money.

There was a lot of noise all evening till half past 1am from customers upstairs. Big family, kids screaming, running and making a lot of noise. It was incredibly annoying to listen screams for hours. Good thing I had earplugs with me. Also the internet was intermittent. But not for long.

The (ladies) staff is exceptional.

Shower curtain is extremely disgusting. Hasn't been changed for months. Shower head is gunky. Bathroom shower has no light.

Air conditioner doesn’t work properly, plus loads of windows making a greenhouse effect, it’s awfully hot there, can’t stay at the room around midday. The room was dirty, dead cockroach underneath the bed. Smart TV doesn’t work at all. Friendly staff, good (great) breakfast!

Staff are very friendly very quiet place and clen

All is perfect

The room was nice. The AC worked well but the shower was clogged. We took the head off and then were able to have a nice shower. Often no one reports such things and the owners are not aware. We informed then and I'm sure why corrected it.

They could wait until you come down to prepare your breakfast. Our was good but cold as it was ready before we came down. They take the order the night before.

The place was absolutely amazing we had a fantastic tomate was so clean and comfortable the breakfast was one of the best breakfast of had since being in the philippines we absolutely loved it

The location was a little bit away from other restaurants other than that it was very quiet and safe

The breakfast, the bed, the staff.

The garden, the AC remote control.

Great location

This place is very cozy and affordable. I've stayed three times now and if I'm in San Carlos I'll be staying again. They include breakfast which makes it a good value. It's also located in a fairly quiet neighborhood.

The policy on “allowing pets inside the bedroom” of the client

None

Clean and spacious

Bathroom small

I really like our spacious room and me and my partner were comfortable in our whole stay.

I didnt like the shower. There was not enough pressure to have a proper shower.

1.) Cleanliness 2.) Free breakfast 3.) Accommodating staff; specially the tall girl at my first day she was always smiling which makes the morning better.

Can't flush the toilet, had to improvise using trash bin just to properly flush the toilet.

Nothing!!

Low water pressure Water heater not functioning Main & bathroom doors too hard to open & has 2 locks which was confusing need to pull each lock with both hands to pull it open (not child or senior friendly!! Room rate Pricey for a bed & breakfast standard No thick blankets or comforters Floor carpet messy & unsafe Booked room for the price of 3 guests with breakfast but actual need to pay for the 3rd for the room & breakfast

These rooms are more like apartments, in terms of features and size. They have a kitchen area, a dining room and then bedroom and bathroom, as well as outdoor seating areas in the public areas between the rooms. Breakfast was delivered to the room, and it was a reasonable size. It's easy to get to, and easy to park. The building in many ways is quite modest, and not particularly modern, or fresh/new, and it was only stairs to the top floor which is a little bit more tiring than getting to rooms at other places, HOWEVER, it's very cheap, so given the room sizes and the breakfast included, it does all line up, and I wouldn't be expecting more without paying more for sure.

There were cockroaches, but the bigger type rather than the ones that hunt in packs of hundreds! Just a few, but none would be better! The building generally is in parts a little bit basic, however this wasn't an expensive place, so value for money was really good.

Breakfast was served on time, great presentation and yummy.

Low pressure water

friendly helpfull staf

I like it because I wasnt expected the room was huge and enough for family too..

They dnt have a free water in the room that usually hotel has free water bottle

The staff were all approachable. The place is quiet and you can really enjoy your time there. Malls are also near the place.

The proximity to the center mall is good.

The breakfast is not up to standard. If you have an intolerance with eggs, There is no decent options.

This is a very nice small hotel/BnB. It's housed in an older building with some very interesting architectural features, and reminds me of a small European guesthouse. The young staff was always friendly and attentive. The included breakfast was simple but a nice start to the day.

The family suite is spacious and good for us since we are travelling in a group. Location is also convenient, just near the port of San Carlos where we are headed to the next day. Staffs were very attentive and friendly.

Shower has no water and they were unable to fix it which was very inconvenient for us. The faucet on the sink and kitchen are working but water coming out slowly. No water heater in the room and we have to ask for it. The room has fridge but dirty. Blanket was very thin (we brought extra blankets so we did not ask for additional blanket) A tile from the bathroom sink fell and broke, it was not sticked properly on the side. Rooms must be checked before guests check-in to avoid guests discovering these malfunctions in the room by themselves instead of by the staffs. I could've given you a higher rating because the staffs were friendly, room is spacious and location is good. But staying there without water in the shower has totally caused us inconvenience.

The staff were nice and very accommodating. Breakfast was fine.

The water pressure was low, thus the water coming from the shower was a trickle. There was a filled water dispenser and a water jug, but there were no cups or glasses provided in the room, i had to request for them. The house rule says to leave the dishes clean but there was no kitchen sponge provided. No hand towel in the kitchen, no hand towel in the toilet. No toilet roll available in each of the 4 rooms we occupied when we arrived.

It was very familiar and very friendly staff. They reacted quick on all we ask for. The service was excellent.

There was 2 thing I would want them to change. We stayed in the family room and there was no WiFi there. It was one dot WiFi at some areas but I think the other rooms was one floor down so probably they don’t have same problem. The fix of that is very easy and I have done the same in my home to reach all rooms. Just buy a WiFi extender that you put in some electrical socket halfway and it will reach all the way. It costs maybe 1500 peso as a one time cost and it will solve all that WiFi problem. The other problem was that the TV was in the kitchen and not in the bedroom. To sit and watch tv on a kitchen chair is not very comfortable. I suggest put the tv under the ac unit in front of window. No one will use that window anyway.

Nice little hotel in a quiet location, perfect for 1 night, Good value for money

Nothing

The breakfast was poor

This place is dreadful, the room was dirty and the bathroom was filthy.

central location, price was fair for type of economy stay.

Staff was friendly and accommodating but needed basic and general hotel training. Gave us the wrong room, and then correct room was not ready. Our breakfast order was delivered 2 hours earlier than requested. Complimentary slippers were offered but never delivered. We just experience too many minor inconveniences.

Woke up at 3:30 to make breakfast for us before we caught the ferry.

Very hot outside the room.

Staff is always friendly

No electricity because owners not pay bill. Constantly out of water, horrible in the middle of the shower. No management, run by very young kids

Comfortable mattress, split aircon, hot shower, additional illumination at mirror, very nice common area in front of my room. Breakfast included. Friendly staff.

I missed fruits for breakfast.

Staff is always accommodating

Lack of clean water to shower Lack of beer, although it advertises as a cafe/bar Breakfast can be hit or miss Basically, run by young kids

Location, : Staff is always friendly and accommodating

Breakfast can be hit or miss, depending on who cooks it. Jamal always delivers good food and with a smile.

Staff is always friendl,

No electricity for 9 hours because owners didn't pay the bill. No hot water, aircon, TV, wifi, yet still got charged for a full nigjt. They have a generator, but no money for gas. When you order breakfast for 7:30, you expect it at 7:30, not 8:10 or 8:20, we have appointments, things to do as well. Old staff was much more accommodating, always have a large turn over of kids running tje establishment

Location , the room was large, with dining table and refrigerator

There was no water for my entire 2 night stay. So no showers, toilet use, sink water. I couldn’t brush my teeth. Finally on the last day the staff brought me a bucket of water. I asked to get a small drink and they wanted to charge me. If should have been offered to me for free after what I went through. I will not return to Onyx

Staff is always amazing and accommodating

Lack of water pressure and water smells. Lack of San Miguel beers, cold beers

Always a pleasure staying at the Onyx. Staff is always friendly and accommodating.

Sometimes too much fabric softener on the sheets, need to be rinsed more. Scent can be a little overwhelming while sleeping

Staff is awesome and amazing, management could take a few lessons on hospitality.

Sometimes, no registered guest have parties with loud music, which is disruptive to registered guest

Staff is always amazing, manager could use an attitude adjustment, or perhaps a new job somewhere else

Need some minor repairs, roof leaks, kitchen upgrades

Amazing and awesome staff as always. Very welcoming and friendly.

Management could use an attitude adjustment.

Always amazing staff, good place to chill and relax.

Could use some small repairs, but overall a nice hotel

Always welcoming and accommodating

Superb, helpful and courteous staff Service is good Nice place Food is delicious Pet friendly

Leak in the ceiling from the roof, floor is always wet since it's raining during our stay... toilet bowl in the cr is not working hassle to get water ftom the shower carry the pail & flush the bowl.after every use... 3,800 rate is not worth the hassle.. they even have to.charge me with 500 per night for adtl head coz family room is good for 4 only the room is very spacious & bed is so enough coz i am the only adult with me are kids ages 5 and 9 and twin daughters ages 13... we've been staying in hotels 2 kids ages 12 below can always stay with adults for free.. some even have pool

Awesome staff, nice rooms, good food

Amazing staff, good location, good value for the money.

Not much

Amazing staff, good location

Room size

Clean and comfy, room was great.

Water in shower was not that strong and the heater was not functioning

Location ok but noisy friendly and helpful staff clean room if small

cereal and butter or real milk not available for breakfast nothing else

Staff are polite and friendly.

It is expensive for the quality of the place. The room doesn't feel clean, especially the toilet. There was a nearby hotel that locals recommended. Shame we didn't find it in booking.com

very good location and the bed was comfortable.

The air conditioner could not keep the room cool. Had to ask staff for a fan.

the staffs are very accommodating, we had lots of back and forth with them even before our trip due to changes on our side and everything went smoothly due to their flexibility and constant updates. Plus on our arrival, the nightshift concierge even checked when we will arrive. My family really liked their stay there. The rooms are very clean, with complete free toiletries. Loved their staffs. When we get a chance to go back to San Carlos City, this will surely where we will stay. Kudos to the management and staffs. Thank you so much.

My family mentioned a weak water pressure but very minimal. They liked their overall stay.