The Nova Hotel & Apartment

Nhân viên thân thiện

Trong phòng có mùi thuốc lá

Chỗ ở gần các điểm ăn uống ngon, gần siêu thị, di chuyển thuận tiện.

phòng ốc sạch sẽ đủ tiện nghi

Máy lạnh cố định 1 nhiệt độ, nên ko chỉnh được nếu thấy lạnh

Spacious

Shower water runs all over the bathroom floor. Door closure is a bad design

Phòng rộng rãi, sạch sẽ

Không có

Mọi thứ đều ok. Cảm ơn ks đã nhiệt tình tiếp đón gia đình mình 😀

Sạch sẽ, nhân viên thân thiện

Confort, simplicité, calme, proche du lac et plein de restaurants autour.

Ma chambre n’avait pas de fenêtre sur l’extérieur ce que j’ignorais mais pour une nuit et étant donné le confort cela ne m’a pas posé problème.

Great overnight stop after Ha Long bay with easy access to airport the following day.

Le personnels. Le lit.la tv connecter. La grandeur du studion La vue sur lac. Y avait deux fenetre Parkîng moto. Les deux receptionistes Salle de sport

L’equipement manquant dans la chambre. Cuisine notament.plaque de cuisson assiette cuillere fourchette chiffon

Phòng sạch sẽ, nhân viên thân thiện. Vị trí thuận lợi.

Wifi hơi yếu

Sạch sẽ, gọn gàng, nhân viên nhiệt tình Vị trí thuận tiện

Không có

Sạch sẽ ,thoáng mát ,nhân viên ks nhiệt tình . Được hỗ trợ tận tình 🥰.

Hok có điểm gì để chê 🥰

Khách sạn đẹp, giá cả hợp lý, sạch sẽ, nhân viên nhiệt tình. Vị trí thuận lợi cho công việc của tôi.

Không có

Phòng sạch sẽ, thoáng mát, view đẹp Chất lượng phục vụ tốt nhiệt tình

Phòng sạch sẽ, rộng rãi, đầy đủ tiện nghi. Nhân viên thân thiện và hỗ trợ nhiệt tình. Vị trí thuận tiện đi lại.

Mọi thứ đều khá tốt, không có điểm gì đáng phàn nàn.

Chambres immenses, propres, bien équipées

Pas de petit déjeuner sur place mais c’est le concept de l’hôtel

The room was a good size. The staff were friendly and helpful and the beds/pillows were very comfortable. The cleaning staff were very flexible and efficient and always went above and beyond. Best cleaning team I have experienced at a hotel!

Limited English channels on TV.

To nie hotel tylko „kwatera pracownicza” w bloku mieszkalnym.Śmierdzące poduszki ,niezbyt ładny zapach w pokoju

Es war sauber …. also bis auf die Luft

es roch so schlimm , nach alten Zigaretten gemischt mit billigen Parfum. Unser Zimmer war deprimierend, ein Fenster zu einem dunklen suspekten Schacht. Die Bettwäsche roch nach billigen Waschpulver.

The room was clean, tidy and modern

There was no restaurant close by

Es war nicht sauber, es waren überall Haare von unseren Vorgänger

Great location, close to the airport, clean comfortable room, and the aircon was absolutely fantastic - had aircon and a fan!

Kühlschrank war baba.

Der Lift hat sich beim fahren Zeit genommen.

Chỗ nghỉ thuận tiện, vị trí trung tâm! Sạch sẽ, nhân viên phục vụ nhiệt tình, chu đáo, thân thiện! Sẽ quay lại khi có dịp!

Cost

No breakfast

Eccellente rapporto qualità prezzo. La ragazza della reception troppo gentile, cercava di comunicare nella nostra lingua (cosa che non sempre capita)

Sạch sẽ , rộng, gần trung tâm thành phố, sân bay

I accidentally left my wallet in the breakfast area, but a staff member found it and gave it back right away.

The team demonstrated true professionalism — always courteous, approachable.

This was the first time I stayed at a hotel where the staff actually remembered my name and greeted me every time we passed by.

The staff really stood out—always cheerful, respectful, and ready to help without hesitation.

Though the hotel is small, the service was truly five-star.

What impressed me the most was the friendliness — not the forced kind, but genuinely warm and welcoming.

The receptionist was incredibly sweet, helped me check in early, and even recommended some great local places to eat

Whether it was asking for directions, booking a ride, or just asking for hot water — the staff were always helpful and attentive.

Next time I visit Hai Phong, I’ll definitely choose this place again because the staff are absolutely amazing!

The staff were very friendly, always greeting and offering help whenever needed.

The space is clean, the bed is extremely comfortable, and the staff are incredibly friendly!

Impressed by the staff’s professionalism. The room was clean, the bed was super comfortable.

The staff were helpful and attentive. The bed was comfortable — I slept so well!

The staff were friendly and helpful. The bed was super comfortable—definitely worth the price!

The staff were friendly and responded quickly. The bed was comfortable, and the room was very clean.

The apartment was spacious. There was a lot of humidity and poor air circulation, which made the room feel damp and uncomfortable .

The hotel was spotless, and the staff was incredibly friendly and attentive. The room was spacious, the bed was super comfortable.

The hotel is spotless, and the staff is incredibly friendly and attentive.

Staff are helpful

Water is leaking out, unsafe

The hotel offers a spacious, free parking lot with 24/7 security, which gave me great peace of mind. Finding parking in Hai Phong can be challenging, so having a hotel with free parking was a big plus. Plus, the clean rooms were another highlight.

I am very satisfied with my trip because I couldn't rent a motorbike at the train station as I didn't book in advance. However, luckily, the hotel helped us and found a rental service for us.

The hotel also offers laundry and ironing services. Having access to laundry services during a long business trip is truly helpful and convenient. Additionally, the hotel provided a high-quality handheld steam iron for me to use, which was a nice touch.

I had a hard time choosing hotels that could process company payments and issue red invoices. Therefore, I was referred to The Nova, a hotel that could meet these requirements.

At The Nova hotel, I had a very memorable experience thanks to the view from the room overlooking Phuong Luu Lake. I really enjoyed admiring the picturesque lake scene right from my room's window in the morning. This is truly an ideal place to rest and relax, with the stunning view of Phuong Luu Lake right in front of you.

The bedroom is spacious and always kept very clean, with no dust or unpleasant smells. Every morning, the room is thoroughly cleaned, and all the toiletries are replaced. Although the hotel is located near the city center, the quiet and clean atmosphere makes me feel very comfortable.

We chose The Nova because of its reviews on cleanliness, and we were not disappointed. The room is always kept clean, the mattress is new, and the bathroom is always stocked with enough towels and toiletries. However, the room service is a bit slow. Despite that, with its reasonable price, it is still a great choice.

The Nova may not be very large, but it is very clean, from the reception desk to the elevator and the rooms. When we entered the room, there was a subtle, pleasant fragrance, and the bed linens were perfectly smooth.

The Nova has met my high transportation needs as it is located in a convenient spot. I can walk to Diamond Crown in just 5 minutes, and it takes about 10 minutes by taxi to reach the Dinh Vu area.

The Nova Hotel is located in a very convenient spot near the city center, making it easy to travel to attractions such as Do Son or Cat Ba. You will also find many shops, restaurants, and cafes within a 500-meter radius.

Room is big and comfort We arrived midnight the security guy keep the room card for us, we pay to him, everything is fine. Hotel provide the mini bar in the room included cup noodles instant coffee and beer, it is connivence , a bit confuse is , there is no price marked , we dont know it was included in room rate or need additional charge. Beside that everything was great.

Large room with great view, very clean and comfortable with all facilities and amenities one can expect. Very friendly, helpful and reactive staff. Happy to come again.

Our bus was delayed for 4 hours. I would like to thank Hellen, she was so helpful and was constantly in touch. Thank you very much.

clean and quiet. I liked most. Nearby airport, which save your time if you are in rush not to miss your flights. Close by there is Go Haiphong Supermarket, where you can eat and to do shopping. Korean bistro (open Buffet) is recommended. Aeon shopping mall is the nearest bigger place to do shopping. The refeptionist Hiền (please, forgive me if I'm wrong) is amazing. She suggested places to go, eat and to shopping. She did her job splendidly. With love

The room was large and secure. Everywhere was clean and the staff were friendly. They gave us a free upgrade. The location is ideal for getting to the airport which is a 10 min drive.

The room had some fixtures which were slightly damaged, like cracks etc everything was working but it would it would improve the appearance of the room if they were fixed

Staff Hellen and Trang is very good and helpful

The manager were so helpful and friendly, The location is perfect walking distance to everything . Beds were comfortable and rooms were clean, thoughtful service, internet is very good.

The apartments are well equipped and nice views to the lake, room clean and well furnished, good wifi signal. Convenient location for me, the view is great.

Our apartment was on a high floor so it had a view of the lake and lots of light, the room was clean and in a quiet location. The spacious apartment is fully equipped with everything you could need in the kitchen and bathroom.

I find this a very suitable place to rest, beautiful view, very comfortable bed and all amenities as described. The room is very clean and the area around the hotel has many eateries, the staff is fun and cute, the wifi is strong and stable.

Clean, spacious, comfortable bed, away from city noise. Fast wifi. Tall windows let in lots of light, the neighborhood is very quiet, communication is easy, the bed is comfortable, everything inside is new. Staff are very friendly and kind.

The room is beautiful, modern and very new, everything is new and clean, the staff here are very funny and enthusiastic with guests, good service, fast internet... very convenient location and wide view.

The room is clean, airy, fully equipped, has a kitchen, very convenient location, very impressive view. The bed was cozy and comfortable, the wifi was good... the staff were friendly and always available anytime we needed anything.

The hotel arranged a room for us on a high floor because we wanted the room to be more airy. They have motorbike rental and clothes washing services. The clothes were returned very flat and neat. Housekeeping cleans our room every day. Even though it's on a high floor, the WiFi signal is still very good.

The room is small without a kitchen but they have a kitchen on the terrace, which is very convenient because we like to cook for ourselves.