Tru By Hilton Comstock Park Grand Rapids, MI

Nice staff and clean.

Súper lindo y un buen precio

Convenient location. Clean and nice staff.

Everything was really nice. The rooms were clean and the staff were very helpfu.

The pool was very very cold.

I liked that it was modern & bright in decor! I also loved the lobby layout and all the lobby windows that let in so much light! The soft seating throughout the lobby was nice, as well. The king bed was super comfortable, as well as the pillows.

I was on the 3rd floor and there was obviously someone in the room above. They kept dropping things on the floor in the eary morning and since the floors are not carpeted, it was disturbing if you are trying to get a little more sleep. Only a minor annoyance.

Breakfast was great. Very clean, had everything needed in a hotel room. fire pit outside, pool and pool area was very clean, spacious as far as seating in every place in the hotel, vibrant colors, and honestly, we went because we loved the plank floors. The old style carpet in most hotel rooms is not only outdated but dirty, disgusting, and ugly to say the least. Tru felt like a place closer to being home. Did not feel disgusting when walking through the room, bathroom, or bed. Very pleased.

Location

Mattress was terrible, tv remote sticky, pillows smelled unclean.

I liked everything I rated. The laminate flooring in the room felt cleaner and brighter than carpeting. Though I'm almost 80, I enjoyed the millennial and modern feel, the cute sayings on the napkins and door -- "You've made it. Come on in." Exactly how we felt. And it actually did feel welcoming. I didn't use the fitness room or pool, but they looked fine and I might have done so if a longer stay. The breakfast was underwhelming, but offered a lot of variety, above average for think kind of hotel. (You may have to travel out of country to do better.)

It was a little hard to find, but once Maps told us about Jet Pizza we were fine. I don't know why it didn't tell us sooner. The bright lights from the parking lot lit up the room during the night, also nightlights we didn't find in time to turn off, so it didn't get very dark. There is probably not much that can be done about that.

Great location and staff with the exception of us being in the smallest king room I’ve ever seen! We had two dogs with us and my girlfriend did work from the room one day. It was not comfortable with the 4 of us in such a small room

See above. The room was the smallest king I’ve ever seen

Very clean and staff were extremely nice. I over all pretty happy with my experience.

Parking spots fairly tight

We were attending a concert at Van Andel Arena, and this location was great! We were outside the busy city limits, but close enough to get to the venue within minutes. The property was clean and comfortable.

I cannot think of anything that I did not like.

Great stay. Clean and convenient. Staff was very friendly

Breakfast was a little skimpy. A couple of machines weren’t working (pancake etc)

Not set up for our demographic. Bathroom sink fixture, hidden stop lever, had to call front desk to drain water. No coffee maker in room. Had to get dressed to get cup of coffee and wait for baseball teams and families going away for the day Annoying blinking light on smoke alarm in dark room. Small room size and wheeled furniture. Felt like I was staying in IKEA showroom. Just not my style for travel. I stayed at the Comfort Inn across the street from you and thought I would give you a try. When I come back Comfort Inn will get my booking even if I have to pay more for the room.

The location was ok. The staff were very nice, the free filtered water dispenser was awesome.

Way too small, no microwave. Room way way too small. The soaps and lotions stunk so bad. Construction was sub par. Shower door didn't close. The pool air burns your eyes and its hard to breathe. It was super noisy during the day. I had to sleep during the day and it constantly sounded like a construction site with buffalo running around in it.

It was very clean

There were some loud people staying at the same time as us

Very clean and friendly staff

I have become a fan of the Tru hotels. We had to book two back to back reservations because Booking.com could not extend our stay. But the staff handled it perfectly so we did not need to move rooms. When i stopped by the desk to start the second reservation a staff member Shay were already taking care of it! Fantastic service. Just blocks from the White Pine trail.

Can’t adjust the direction of the AC blower. It points right at the desk chair

Booking reserved 2 rooms in my name with confirmation email saying I had one room w/ 2 beds per my request. The facility said I was responsible for the two and would need to contact Booking as I am now. Please fix thos with the hotel.

Reservation snafu

Location, nice rooms, staff was very friendly.

No alcohol available for purchase ( would have liked a glass of wine in the evening)

Every thing

A/C was quiet. Shower was convenient, clean and comfortable. Bed was very comfortable.

It was in a perfect location for us.

Really can’t think of anything that I didn’t like

Came down for a family emergency and the stay was amazing. Eased my mind because there was no stress and everything literally was great!

The staff member checking us in was a bit crabby, but other than that everybody and everything was fantastic!

Air conditioner was not obnoxiously loud, bed was very comfortable.

Refrigerator had no freezer compartment.

The beds and pillows were so comfy! The room and hotel were clean and we loved the common area with games and outdoor firepit.

I was excited to see some cute dogs during our stay but there were non staying when we were there. Seriously though....the room was kind of small and was hoping the mini fridge would be standard size with a freezer for our ice packs (we were there for a baseball tournament)

The hotel was very clean, the front desk staff was very nice, fast and knowledgeable,

The room was way smaller than expected, thankfully it was just me and my small toddler so I didn't need a lot of room but it was clean and stocked, no real compliant, just prefer a little more room with a wild toddler running around during the day!

Clean,convenient,quiet. Room very comfortable.

I had a very pleasant stay and was impressed by how personalized the experience felt, given it's a large chain. All the staff were really friendly and attentive. There always seemed to be someone making sure everything was in great shape - cleaning common areas, replenishing the coffee station, maintaining the grounds, and generally ensuring that everything ran smoothly. Also appreciated the gym and laundry facilities.

I read reviews about comfort and cleanliness and they met my expectations. The price was really good. I thought the person at the front desk was very personable and helpful. They liked their job.

We got up a little late on Monday and barely made breakfast that ended at 9:00AM. The breakfast was good as can be expected for a continental breakfast. I had no complaints. It was organized nice.

Very clean

Nothing to not like!

Friendly staff and convenient location.

Nothing

We loved this hotel

Clean, nice amenities, friendly staff, location.

A little pricey.

My son insisted I will do a review. We had so much fun and were amazed about “what we got for the price”- so much! The pool has a salt water, no chlorine which is a huge plus. Breakfast was great and we will be back.

Nice clean facilities, very nice staff and good breakfast

Pool was too cool to be able to enjoy it

Clean and open space

I miss having a microwave and fridge in my room

Clean and convenient

Easy, friendly check-in. Room was a little small but great size for our quick overnight and had everything needed. Great price for what we needed. Tidy and had everything we needed. Breakfast was small but good with room to sit.

Floor of the shower could have been scrubbed a bit better, not dirty just a little stained from use. Pillows were the biggest complaint as they had no firmness at all.

Everything.

Nothing

Breakfast was OK, nothing spectacular. Granola was good. Yogurt out of a machine that spits it out isn't my idea of sanitary. Same with the juices out of a machine. Bottled juice would be a cleaner choice. The coffee was hot and the surroundings were nice. I liked the room and the he shower and thought the property was clean. I liked the Hilton Honors gift bag of snacks and water. The staff that greeted and checked us out was friendly and competent. The room was clean and well appointed.

Breakfast was too streamlined and not appealing.

Thought they could have added a protein.

Good price great motel

The pancakes!

Close to venue, good value for a clean hotel

Comfortable bed. Staff was very cordial. Good snack selection. Great breakfast!

The room was small but cute, clean, decent overall.

A breakfast without doughnuts, muffins , or croissants is not cool.

Clean and comfortable

N/a

Clean facilities and comfortable stay

Rooms might have been a little larger, but I understand the size for the price

I really liked the bed and rooms and decor. I also thought they put resources into things that mattered and didn’t waste resources on things that didn’t matter. For example, they don’t clean the room while you are staying unless you ask. You can grab towels in the lobby. They had football tables and games and comfortable seating in the lobby. Good choices for breakfast. Had coffee in the lobby but did not bother putting coffee pots in rooms to save on room. The gym was nice and useful as they had free weights, a peloton with a free trial account and treadmills. The staff was very friendly and helpful. The room was clean.

Staff was friendly and helpful. Our room was very clean and we loved the toiletries provided. I like that the pool is open until 11pm. It's a great location to go to some stores and restaurants at Northland Drive.

We wished the breakfast was open until 10am, closing at 9am is too early for some guests and we even saw a single mother with 3 kids being turned away right at 9am because that's the time they close. Not nice!

clean and comfortable room

nothing I didn't like

Clean room, comfy bed, nice shower.

Unfortunately I didn’t attend breakfast but the staff were incredibly helpful, attentive and friendly! The heating/cooling was amazing!! The room overall was very clean and comfortable for two people in the king room!

Breakfast hours being a bit longer! Unfortunately we woke shortly after 9am and missed breakfast. We were pretty excited to try breakfast due to how lovely the atmosphere was. But I would definitely stay again.

Walls are too thin heard our neighbor speaking loudly on his phone late at night

The staff were very friendly and caring. I'll definitely stay at this location again if in the area.

I have no complaints. Everything was great and exceeded my expectations.

clean and air condition is quiet

The staff was personable at check in and at check out. The room was clean, and the bed was quite comfortable. An outdoor fire pit was welcoming on a chilly night!

Pool was always out of service.

The hotel was very nice, well kept and clean. Staff where very helpful and friendly.

Stayed in a king room, but is very small. It was ok for a night or two, but I was a little surprised how small it was. The breakfast was just ok, I was not expecting much for a "free breakfast" but options where very limited. I do like my morning coffee, it was good but you had to go to the lobby, no coffee maker in the room. It did have a mini-frig, but no microwave.

Location, friendly staff, beds were fairly comfy.

Noise. We could hear every footstep from the room above us very loudly. Stay on top floor if you don’t like hearing your neighbor. Breakfast was very basic.