SOUTHPICKRESORT & HOTEL INC.

The swimming pool was nice.

Staff was friendly, but not customer focused. Helpful when asked, but you had to ask. For example, they pushed two twin beds together with sheets that barely covered the top of the bed and they couldn’t provide a bigger sheet for a married couple.

Its a good enough property for the price you pay. Staff are nice, but there was one outstanding employee named Christine.

Noise from the swimming pool...

Staff are excellent, very friendly and eager to please. Swimming facilities are good...

Bathrooms are too small and have no water pressure. The WiFi is a nightmare especially for businessman who need network 24 hours. Keeps disconnecting and is valid only for 24 hours. It gets very inconvenient when it expires at night or whilst you are doing something important. Going down to the Reception to request new WiFi login details is a headache!

From family recommendations

Everything, from facilities, services, owner and staffs

The staff was amazing, pool was clean and fun. Wave was really fun night club.

The staff are very polite and helpful, the swimming pool very nice too and clean. Food is good.

Sometimes people are too noisy in the swimming pool and it is hard to sleep.

Good Staff, very easy to talk and kind Quiet place Near at the road Nice food

Didn't clean my room even we are put the sign "Clean it Up" Aircon to high, we have to climb using chair to switch off/on. The Albatross didn't put in the right place, the plastic open wider beside the sink

the pool was amazing and the staff too. The food at the restaurant was good.

the shower was not really good

the food was delicious

none

Clean room, courteous staff. For the price, amenities very basic.

Far from Enchanted Kingdom, you havr to go through small roads and markets on the way

The reason we chose Southpick was the location. There are no other hotels in Sta Rosa for online booking near our relatives. Breakfast was pretty good and on time most days. Although I don't remember it ever being particularly warm. The staff was kind and no fault to them, most negatives would be directed at the way it is managed. The shower did have hot water, but not the greatest pressure.

So much to put here. First, Southpick has a nice pool, and there are lessons there so be prepared for lots of kids and such making noise. There is a gym there, but not included with your stay. Price was 150 pesos and appeared to not be open in the mornings. Each night of our stay, there was some issue. Some reoccuring, some new, just as you resolved another. The emergency light in our room would not turn off which lit up our room. On the 2nd night of that, staff finally put a towel over the light. It was better, but still lit up the room some. Was told maintenance would be called.....it never was fixed our entire stay and if you stay in Deluxe 1, you most likely will have the same towel there. For some reason, and maybe the hotel part of Southpick was an afterthought, but all the rooms are above a night club. Friday and Saturday, don't expect to get any sleep until 5 am when the club closes. It is loud and they don't seem to care. One night the hotel turned on the balcony lights, which you can not turn off, so another night of having the room lit up. For some reason, the cavity above Deluxe 1 and 2 are connected so if one room has its lights one, guess what, you have light in your rooom..another night of having the room lit up.... oh, and the AC is rather loud in the room but did work which is a plus.

Staff are not professional when speaking…theirs a lot of mosquitoes ,

Staff, mosquitoes

Swimming pool was great although for some reason it was heated on some days and not others! It was clean and well maintained. Hot electric shower in room was good.

Breakfast first morning was delivered early when we were still in bed even though we had specified a time (lack of communication between staff for which they apologised) and it was cold, something Westerners struggle with! We arranged an alternative time and menu on the following days which they accepted and was fine. They never provided knives or spoons for eating pancit (noodles), only forks. The tap (faucet) in our washbasin sent out a thin but very strong jet which made washing hands a challenge as every time it was turned on, the water splashed everywhere. The TV did not seem to work. The AC made a loud repeated clicking noise when the fan moved from side to side so we chose the option for it to point in only one direction.

Cleanliness

Increase toilet paper provision perhaps? We stayed for 1 night and the room is good for 3 people but we had to share 1 roll of toilet paper.