La Phan Phu Quoc, Hillside Apartment

Понравился бассейн и вид с балкона

Обслуживание номеров отсутствует полностью.Уборку делали сами

Обзор на шоу , вид на море , большая удобная кровать .

Не было сушки для белья, поломанные кресла на балконе , сломанная тумба у кровати

The fireworks view is Amazing!

Customer service could be improved with better communication.

Небольшие апартаменты с видом на закат и вечернее шоу феерверков. Был включен завтрак в местном кафе (ФоБо там вкусный), так же предлагали услуги по аренде байка. Хозяин места размещения не знает английский, это минус конечно. К тому же пришлось оплачивать проживание на месте наличными. К такому я не привык, но ок. Ну и дороговато выходит, по сравнению с остальными ценами на острове. Но в целом оч хорошо. Всё рядом.

Бесплатный бассейн и спортивный зал были в соседнем здании, в котором наши ключ-карты не работали. Приходилось либо просить охранника отправить нас на нужный этаж, либо ждать пока кто-нибудь не будет подниматься с вами. Это конечно большой минус.

Good location and good view from balconies

No proper communication from property Owner, no basic cleaning done for our entire stay even after raising to property owner multiple times, even tried speaking with staff in the hotel the simply say contact property owner, we booked 3 rooms out of the 1 room geyser not worked and 1 induction stove did not worked. Rooms were also not clean as shown in the pics

Basen☺️ i fakt że to najwyższy budynek w tym miejscu

Jeden klucz do drzwi, poplamione ręczniki

Không tôn trọng khách việt nam, phòng không đầy đủ tiện nghi, chất lượng phục vụ không tốt,

Удобное расположение , шикарный вид из окна , бассейн на крыше . В номере есть чайник , утюг , гладильная доска , Фен, посуда

Отношение персонала . Человек , который нас заселял , не объяснил ничего. Ни пароль от двери, не сказал где завтрак , спортзал, бассейн . Вообще ничего !!!! Методом тыка , через отдыхающих , я узнавала . А потом и вовсе игнорировал мои сообщения в ватсапе . Была ситуация в первой день : у меня заблокировалась дверь, от которой мне не сказали пароль , мимо проходила горничная , она в открытую отказывалась помочь ! Уборка это отдельная история.. уборка проводится тольк тогда , когда мы в номере ! Потому что у них нет ключей ! Ну окей ! А проводят уборку вечером , когда мы идем на ужин , или когда у нас запланировано мероприятие. Однажды мне понадобилась метла , потому что просыпался песок с пакета . Внизу на ресепшене мне отказали в помощи , горничная на телефон не отвечала. в итоге я убирала все полотенцем , которое нам дали изначально . Добавьте веник в номер! Полное отсутствие клиентоориентированности . У бассейна нет лежаков , потом появились 3 штуки . Это малая часть, что вспомнилось

Convenient location. Apartment was of a good size and was modern.

The host arrived late and provided very little assistance. The apartment was not ready for check in creating delays in my schedule. Daily housekeeping is not available and the host expected some cleaning before check out. Shouldn't it be thoroughly cleaned by the host for the next guest? The apartment has potential but the service provided by the host needs improvement which spoils the experience. Limited amenities provided.

경치 좋음 불꽃놀이뷰‘만’ 좋음

2박 묵는데 수건 3개가 끝 / 청소 개더뤕 / ㄱh미 존나마늠

Widok

Zmiana apartamentu.Dostałem The See.Wykłucone śniadanie.Serwowane nie bufet.45-1 godziny oczekiwania.Zniszczone wyposażenie.Brak ciepłej wody.Włącznik nie działał.Pokój 18 m2 nie 28m2 jak w opisie.Ochrona w The Hills nie chciała podać hasła do wifi twirdząc że tylko w pokoju.Basen niecznny.Codzinne spacery do The Hills.Prośba nocnym sms o wymeldowanie 28 grudnia.Rezerwacja do 30 grudnia.Uporczywe mrówki na balkonie i pokoju.Jedynie super widok.Resztanie do przjęcia.

Only clean apartment

They are scammers, i get 2 apartments instead of 3 and still need to pay more than on booking. I never get any help from booking and from the agent/owner. Never get invoive or receipt. The swimming pool was closed. On check in i have been told at the reception it is open. Liers and scammers, be aware. I get 2 separated beds instead of one. Was very heavy to move it.

I really liked the location of the property and the stunning view it offers. The place is very pleasant and allows you to fully enjoy the surroundings.

I was not satisfied with the customer service. I informed them the day before that I would arrive in the morning and even paid for an extra night, but they showed no interest in assisting me. Communication was very poor from a month before the stay; I was never able to contact them through any channel. They did not inform us in advance that the swimming pool was out of service or under maintenance. Only two towels were provided for three guests, and my child’s bed did not have bed sheets. The balcony was not in good condition, with chairs in a deteriorated state. The price is high for the level of comfort provided. When arriving at the given location, it turned out to be a different hotel. The pillows had an unpleasant smell. As this is an apartment-style accommodation, no cleaning service is provided during the stay, so guests must clean the apartment themselves, including leaving the kitchen clean and taking out the trash upon departure.

Good location lovely design of the apartment.

There were no clear instructions provided for checking-in process. It was all a complete mess. We had to wait for an hour or so without Internet or contacts and having no grasp of what is going on. Hosts didn't speak English and were so unprofessional. We had to pay cash by giving it to a stranger person without receipt or any other confirmation. Additional bedding set was not provided for our daughter. Although, we booked it for 2 adults and one child. She wasn't also included for breakfast.We had to buy a set and pay for 1 more breakfast. The swimming pool wasn't working throught the stay. The fire alarm went on in our building quite a few times during a week stay, and it did feel disturbing considering the location - 18th floor. We had only one key and couldn't go out of the property separately as you need a card key for the elevator.

Сами апартаменты очень хорошие

Хозяин апартаментов мошенник и несмотря на бронь на booking.com, при заезде говорит что у него нет мест. Якобы постарается найти для нас апартаменты. Далее говорит что может сдать нам апартаменты на 4 дня из 8, и обязательно постарается найти замену. Ну конечно никто не постарается. На следующий день точно также поступили с моими друзьями. Им предложили доплатить 10%, чтобы остаться в апартаментах на весь срок. Нужно отметить, что никакие бассейны не работают и хозяин от этом знает, но не предупреждает

View

Imstead of getting 3 studios for 3 couples i get 1 studio and 1 flat with 2 bedrooms. Not very comfortible for 3 young couples going for holidays. My bedroom had to separated beds. I ordered 3 apartments with double bed. I was asking to view this before but agent is terrible, reply very less. Do not listen what gests want. Agent came late without saying sorry or anything. Charged me 400.000 more for getting worse place than i booked, never gave me any confirmation. They are just scammimg people. I did not get any help from booking. The worst thing the swimming pool on the top was closed, there was no water but that was the reason why i rent that place. I ask on arrival in receotion abiut swimming pool they said it works but they are scam just wanting people money. I could not cancel that reservation because was nothing else in good price to rent around on last minute. That was nightmare. Do not even try to book with them.

I really liked the location. The apartment is new, which is a big plus.

The beds were extremely hard and uncomfortable. The trash had not been taken out. There were cigarette butts left behind from previous guests. The floor was very dirty and covered with what looked like peeling skin from previous occupants, which was disgusting. Some elements of the kitchen were very dirty. Communication with the staff was very difficult — they ignored messages. Information about breakfast was provided only after the first day, despite asking about it earlier.

员工素质

View

​I strongly advise against staying here. This was by far our worst experience in Vietnam. The room condition was appalling: the furniture was damaged (a broken/collapsed cabinet), and hygiene was non-existent. There was mold and mildew all over the bathroom, especially on the shower curtain. The bedding was stained, torn, and had a very stale, unpleasant smell. ​The host was completely uncommunicative. He ignored our WhatsApp messages and provided absolutely no explanation during check-in; we only received vague scraps of information after repeatedly asking. ​The layout is actually two rooms connected by a common corridor. The host failed to warn us not to lock the main entrance door. As a result, the family next door locked it and went out to the balcony (they couldn't hear the doorbell), leaving us trapped in the corridor. ​Amenities were useless. The breakfast is the cheapest option at a nearby eatery, where we were served raw food (pancakes) twice. The swimming pool water was freezing, and the other section has been under renovation for weeks. The gym has no ventilation and smells terrible. ​Do not stay here. Save yourself the stress and choose another place.

Phòng sạch sẽ view đẹp

Đi đến nơi gọi chục cuộc đợi hơn 30 phút mới có người xuống đón

Месторасположение

Нет такого

Хорошие, чистые апартаменты, с бомбическим видом на город и вечернее шоу! Все было в наличии, посуда, чайник. До красивого пляжа Кхем минут 10 езды.

Снимали трое апартаментов с друзьями, заранее просила чтобы были рядом. По итогу одни апарты были в другом доме. Но в принципе это неважно, так как попасть друг к другу можно только с проживающим в другие апарты, либо по их карточке)

Great ! But definently need better service. Waited 2 hours for check in.. from 2 oclock to 4.15

Everything except the girl in charge for check in. She was terrible

Everything is Accessable nearby

The room tv was in. Vietnam hence could not understand

View cực chill. Ngắm Toàn cảnh Pháo Hoa & Show

I like the room, that all is good, I have nice view to watch the fireworks and see the bridg

مكان نظيف ، عبارة عن بناية كبيره فيها عدد كبير من الشقق الشقه مرتبة والاطلالة حلوه ع الطريق تستطيع مشاهدة عرض الالعاب النارية من السطح وليس الشرفه نحن استمتعنا في هذه الشقة ووجدنا خدمات ممتازه من السيدة المسؤلة ساعدتنا في كل شي حجوزات مطاعم برامج جنوب فوكوك جميل وهادي عكس الشمال

الدخول للشقه بالرقم السري اتمنى ان يترك الحرية للضيف بوضع رقم سري خاص به ايضاً الدخل للمصعد ببطاقة خاصه ولايوجد الا بطاقة وواحدة للشقه وعددنا 5 اشخاص لذلك هذا صعب قليلاً من كان يعتقد ان فوكوك جزيرة رخيصه اتمنى يتأكد لان الاسعار عادية وليست رخيصه اذا كنت عائلة فالامر يعتبر كثير 😂

Good view The best

the view

clean, bed sheet and most important little ants 😐

The location is amazing

They surprised me with adding 3% to the charge card, which was not declared anywhere on the booking site or their site i feel like bite and switch pricing

A short walk to nearby attractions., Some rooms had a gap of seaview.

the swimming pool area needs maintenance and repairing, one of the apartment's washing machine was not working, no detergent provided for washing clothes.

Friendly staff, near to cable car station and attraction area. Can see sunset and firework from balcony. Washing machine and hanging rack provided. Nice place to stay.

Not much restaurant available. No dish and clothes detergent provided.

The stuff doesn’t know about hospitality anything. When I asked -are beddings were changed after previous guests cause they looked used and not ironed, he started to push me out from apartment (!) in new year night (!). It was just a question from my side… The view is nice- the fireworks show every day

Amazing view from balcony , modern design , huge comfortable bed , infinity pool on the top floor with incredible view , very easy to check in

You have to walk 400 metres to another place for breakfast and it’s quite limited, basically almost nothing

Breakfast and location

The location is good. Nice Italian walking area)) but you need to know- beaches are far and you should take a taxi or bike.

The apartment is dirty. The furniture, handles, and floors all show signs of long-term use by previous tenants. When I expressed my frustration about the dirty floors and sent a photo, I was told that I wasn’t cleaning properly, even though I shouldn’t have to clean at all on my first day after checking in. The kitchen is poorly equipped for cooking, with only one large pot and a frying pan. When I requested a small saucepan for eggs or porridge, I was told that the apartment’s set was complete and nothing more could be provided. And, of course, there’s a 3% surcharge for card payments, which isn’t mentioned anywhere.

The view was wonderful. The contact person (Tường Vi) was nice and helpful.

A bit small. Lack of supplies (shampoo, soap, coffee…was provided for just the first day). I’m not sure if it was the policy that no cleaning service, no extra towels, no extra bathroom supplies provided unless asked?

The price and View!!!

Location, washing machine

There is no place with the name „La Pham“.. you rent here from private owners, each represented by an agent in charge. We booked with breakfast - no place for breakfast exists. The agent was super stressed and shouted to the guests to sit down and wait for check-in. Check-in was not read at 2 pm. We were asked to come again later… the hotel entrance (same door, same address but not in charge)?refused to accept to store our luggage. Appartement was too dirty, hairy and you option to go without shoes. No kitchen equipment and far too many fully overstayed judgements.

All the things are so good, staff is nice, room is big , the view is good, all the equipments are works, the swimming pool is good as well

Can’t fully hide the toilet, so not friendly enough for visiting with friends. And the breakfast is offered by the restaurant nearby, but same price has more choice in other restaurants

Clean apartment with comfortable beds. Bright. Nicely decorated.

Need more loungers for seating at rooftop pool.

Our stay at La Phan Phu Quoc was fantastic. The apartment was clean and spacious with amazing views of the ocean and the nightly fireworks display! We particularly liked the fact that you have everything you need when you stay there; a good kitchen, washing machine, large and bright lounge area, 2 balconies, beautiful views, a rooftop pool, and a gym on the ground floor. Not to mention everything that Phu Quoc has to offer is right on your doorstep too - the Symphony of the Sea show, Kiss of the Sea, easy access to the Cable Car to Hon Thom island, Kiss Bridge, and much more! A huge shoutout to Vi, who went above and beyond to ensure our stay was seamless. From local tips to quick responses to any questions we had - she was incredibly helpful throughout! Thanks again :)

N/a

We liked the hotel - great for the money, and liked the support of the manager Vi. She helped us with everything, at every step, and even became a friend.) You could contact her with any question, it was convenient in a strange city and a strange country. The hotel is clean, well located, we had a gorgeous view - of the ocean 😍 we can recommend it, it's definitely worth the money. You could take a walk in the evening at the night market - relatively close. It's quiet in the evening (not counting the fireworks at 21:30), no one bothers you. A big plus was the personal washing machine, they provided washing gel. Breakfasts were in a cafe near the hotel. Everything is acceptable.

Loved it. The apartment is right in front of the fireworks. Would love to come back when the city is fully functioning 🤗

Property has the best views over Sunset Town and you get the best spot for the fireworks! The host Vi, was lovely and so helpful, she booked cable car tickets for me and was easily contactable via WhatsApp if you needed anything.

We loved this apartment. We had a sea view and could watch the fireworks from our balcony. It was amazing. The infinity pool on the roof was much welcomed after a day exploring. We didn't use the cooking facilities but great if you needed to. Very easy to get down to the town and night market with the escalators on each level or the buggys that go around the town for 10,000 vnd each. A short drive to khem beach which is beautiful. It's a lovely place.

I loved my stay in Phu Quoc at La Phan’s! The home was equipped with everything ready to move in for a comfortable stay. The mattress and bedding was top notched, we feel very rested 👌🏼. Vi was my main host contact - she is super nice, friendly, and professional, and quick to respond to messages. Vi also helped me book a trip to Hon Thom (at no extra cost!) at the last minute, and was knowledgeable about the local area. There is 2 adults and 1 kid in the our studio room, and we have everything we needed! The building is mostly completed and has a lot of facilities available, such as rooftop pool facing the sunset, gym and children’s playground indoors. They’re also building sauna and jacuzzi, which I look forward to visiting when I return!

- As some part of the building is still under construction, we did get woken up at 8am a few days by some guys working outside the room. Hopefully a temporary thing until they soon finish! - There are many facilities available and things to do nearby, I would suggest the host to make a little booklet with all this information, so guests could make the most of their trip! :)

Great view and good furniture Staff was very supportive

The apartment was comfortable. Staff were helpful.

The location is awful at the moment. It’s a ghost town. Hardly any shops/restaurants are open. No beach access.

It’s normally

Its so loud

Very nice and new apartment. Everything what you need is there. Very friendly owners. Location in perfect place to the most beautiful places in Phu Quoc. To the beach around 5 -10 min by escalators. Breakfast by menu.

Nothing!

Room facilities, view and the pool

Big room Clean apartment Very nice view very good take care cheap price 10 / 10