Departamento Hermosa Vista y Ubicación, Las Condes vs Similar Hotels

Rooms are often described as comfortable, spacious and matching photos, but there are recurring maintenance issues (old beds, broken crib, shower/ elevator problems, balcony protection concerns) that moderate the score.

Most guests enjoyed the room quality, though some pointed out small room sizes.

Rooms described as small and with noise issues; general dissatisfaction.

Multiple guests reported issues with bed linens and towels (stained/old), bathrooms not as clean as expected, and a worn toilet bowl — consistent negative mentions lowering this score.

Some reviews mentioned cleanliness positively; however, there were concerns about inconsistent cleaning schedules.

Several mentions of maintenance issues and room quality without sufficient cleanliness praise.

Repeatedly highlighted as a major strength: excellent, central location and spectacular views mentioned across many reviews.

Frequent positive comments highlight the excellent location and proximity to amenities.

Frequent commendation for the convenient location; many positive mentions.

Overall very strong: many reviews praise attentive hosts and reception (helpful with adapters, luggage, friendly staff). A few isolated check-in problems and an incident with extra charges were reported, but overall service is described as exceptional by numerous guests.

General sentiment indicates good service with specific mentions of helpful staff.

Generally positive feedback on staff, although some inconsistency noted.

Not mentioned in reviews; assigned the target overall rating.

Food amenities were not specifically mentioned, leading to a standard quality rating.

Breakfast received some compliments, but there were issues with service.

Apartments are well-equipped in appliances and utensils per some guests, but frequent complaints about missing toiletries (no shower gel/shampoo), lack of iron/remote, insufficient detergent and occasional missing toilet paper reduce this rating.

Good commentary on amenities but noted a lack of daily cleaning and no cable TV.

Basic amenities mentioned; lack of gym and limited room facilities noted.

Several guests explicitly mention good cost-benefit and suitability for small groups; value is seen as high despite occasional extra charges or maintenance shortcomings.

Guests found the rates reasonable for the quality offered.

Some rooms considered overpriced compared to quality; varied responses.