Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only

Friendly, attentive staff, Wonderful location, clean place, good food, good vibes, nice beach. It was nice to be able to book tours at the hotel as well.

I am satisfied

The buffet food was good even though they should have had more of a selection. My butlers were amazing Jim and Michael always made sure I had everything i needed. The bartenders Kourtney, Ashley and Elas were so much fun. I would ho back for them.

They always ran out of stuff. Food, liquor. How do you run out of top shelf when we paid for diamond club.

Staff is friendly, vibe team and activities were good.

Room service is poor & menu options very limited. App associated with booking dinner and rental reservations isn't reliable.

The location, the facilities were excellent, room was nice and food was great. Entertainment was excellent too.

None loved it all

L'animation, le buffet et le site

Le système de réservation pour les restaurants 1 odeur de renfermé , d'humidité tres forte dans la chambre Les vêtements étaient imprégnés de cette odeur

We loved our over the water bungalow . It was amazing ! Our butler Errolson was excellent ! The room was always clean thanks to Stephanie. The front desk staff is good But we had some issues with our booking. Mandy and Shanika were very helpful. The food is ok , the drinks are better if you're in Diamond club rooms. The service is ok. Entertainment is good. The beach is excellent ! We loved our bungalow so much we stayed 2 extra days. We spent most of our day in our pool and in the water.

They need better management. Service is very slow and they should be more attentive. We had issues with our booking. They over booked our bungalow and it was very unprofessional.

I enjoyed the atmosphere, the staff were extremely attentive with great personalities. Timothy & Devon from entertainment were definitely a memorable duo. The food options were also great .

N/A

В отеле очень грязно, чужие волосы в номере, на стекле в душевой. Грязно в номере, завтрак скудный.

Le choix des restaurants

L’accueil, la dernière minute n’est pas bien, passer par booking, nous n’avons pas les meilleures chambres et les choix ne sont pas respectés

I enjoyed all meals at the resort but there was an issue with the fire alarm constantly flashing in the night.

The quick rinsing of the glasses at the bar once the glasses ran out

It property was nice and very clean. The property was in a good area. The house keeper was wonderful! The people in the spa were very friendly and helpful and went above and beyond. A few of the restaurants workers were friendly (Jenene) I think is her name. She was very friendly. The lady at the bar ( I can’t remember her name) she was happy and loved what she was doing. She happened to tell us that she was originally from Jamaica. These Are the ones who made our trip nice.

I didn’t like the fact that we had a Butler that didn’t do his job! We saw other people’s Butler’s helping them, I asked mine for extra hangers and never got them. I went to the coffee shop and had been in there for about 2 seconds and the lady asked me what I wanted, I told her she asked me if that was all and was rude, and when I looked shocked, she asked me if there was a problem. Some friends that was with us was at dinner with us, and the lady in the restaurant got our orders mixed up, when a woman in the restaurant brought in out we said that we didn’t order it, she threw it down and refused to take it back. And when we were going on an excursion the lady at the excursion desk acted like she couldn’t believe we could believe we could afford to go to Cancun. My husband ( we are African American )was standing in line to get an omelette and a Caucasian lady was in line to get one and the lady making the omelette said to him, she was here first! They appear to treat Caucasian people better than African American people in Antigua.

Good

Lunch

I liked the property and it’s location. The food was so amazing!!!! One thing you are going to do is eat real good here!! Every restaurant including the buffets are top tier!!

We paid for diamond club access and I will say it’s not worth it honestly. You are promised top shelf alcohol during your stay with diamond club and everyone on the resort is drinking the same thing. To make matters worst they are actually refilling Don Julio bottles with other liquor to make it look full. We witnessed that with our own eyes and it’s very distasteful and very dangerous as well, not to mention how unsanitary it is. Wouldn’t recommend getting diamond club and definitely bring your own liquor

Amazing view

It was clean

We didn’t have enough Caribbean food of choice to choose

Everything was great with the exception of the Steakhouse.

The Steakhouse was underwhelming.

24 hour room service. The shows for the night activity were good. Effort was made to keep guests entertained.

The room service options displayed on the television were not accurate. All options were not present, you had to get clarification when they called to confirm the order. The bartenders were very good, but lacked personality and needed more staff to serve persons not sitting at the bar counter.

El hotel tiene playa propia y no está nada mal, pero había demasiadas algas y sargosun, no era apta para nadar.

Todo en el hotel es muy lento. El personal es muy lento. Por ejemplo, cuando llegamos, había una boquilla para recortar el pelo en la habitación, pero no había ninguna máquina. Solo había un albornoz y no había gel de ducha. Informamos de estos problemas a recepción inmediatamente después de registrarnos, pero las deficiencias se solucionaron al día siguiente, 24 horas después.

Entertainment and staff

How modern it is

Meals were very good

The entertainment programme wasn't well thought out! For example the foam party was scheduled for 8 or 9pm!! Why??? A foam party should start in the afternoon and end early evening. Because of the timings, these events were not well attended. This is the only thing that needs to be seriously looked at I this hotel!!

Lack of communication between manager and staff about what you requested

Lack of communication some staff not given information

I like the jacuzzi 3 staff was pleasantl some were acting like they were doing us a favour. The communication amongst some staff that you need on a special day was bad. Birthday and an Aniversary ruined. And although you complain it was like the lack of empathy and understanding was very poor.. the buyers was undercooked although you ask for well done near the pool. Overall from the second day was a very bad experience. I had the opportunity of staying at the Royalton before and that one was perfect but the Royalton chic don't deserve to be called by that name there was nothing chic about the experience but the decor. I am so ashamed to even mention a break there . It was the worst experience I ever had. Very disappointed and when you approach one manager you were send another person and whats was promised was not checked by them. Lack of communication on the hotels side wasn't good. I think this needs looking into

A lot of things lack of communication lack of customer satisfaction etc

Location and facilities Food was also excellent

Staff were ok. Some were excellent but majority were not cut out for hospitality

The entertainment. Haven Grill.

The staff were unprofessional 80% of the time after realizing we were locals. The main party your way pool needs repair. It also needs 3 bartenders. And poolside clean up. Too many dirty wares and towel laying around. Up until 6pm… Our room smelled like mold. Towels and decorative pillows were dirty.

La playa. Las piscinas. La cafetería y el bar frente a la playa.

La comida no es la mejor, pero es lo que suele suceder en las islas. Igual está bien. La música, solo pone caribeña y somos personas de otros sitios. Se podría mezclar un poco. Algunas personas del personal se ven muy agobiadas y su atención no es buena. Es necesario tengan espacio de descanso.

Food and food staff were absolutely awesome and as a solo traveler I wasn’t feeling left out at any of the restaurants or bars especially the sublime where I found myself almost every day with ashana 🫶

Room service consistently disappoints me as I made an order several times and they either didn’t send it and I had to get front desk to remind them or I’d just get fed up of waiting and go get food myself . I only made two successful orders throughout my stay. Housekeeping could have been a bit more adept . Didn’t make a mess however some things stayed exactly where I left them before they came in .

I love the view from my room, the ocean was beautiful. I love the Oxstail dinner, I can see it was 2 different cooks for the Oxstail dinner, got there Monday 23 June and eat the Oxstail, it was wonderful, eat it again Wednesday, a different taste and cook, eat it again Friday, same cook as Monday, So that cook who made the Oxstail, the Jamaican cook I believe did an awesome job. I love Jenin the restaurant host, she made our whole trip not a lost, her very nice, friendly, polite and helpful ways brought a smile to our face and made our stay not a lost. Breakfast was not too bad, just not enough to choose from. Love the Ocean and Pool.

I did not like the way we were treated by the staff, everyone was so rude, I have never been to a resort where the staff was just mean and rude for no reason, I can see if we were difficult but we are wonderful God fearing people who has a humble spirit about us, not to toot our own horns but the staff need some really hard core training on how to talk to your guest, for every staff we interact with except for my housekeeper - Yeraldon, Jenin the restaurant host, and a couple of restaurant staff, everything one else was very rude in the manner they speak and acted. One action stood out by one of your waitress at the dinner on Tuesday night at the Italian restaurant - Vespa DC, we ordered our starter meal, 3 of us ordered the salad, I ordered something else thinking it was the salad, do not remember the name but the waitress that took our order was nice, its the waitress that brought the food out gave one of my friend my order, she politely told her she did not order that meal, she told her in a rude tone, well I did not take the order while walking away to talk with the lady who took the order, then she came back, took the plate up from before my friend, pushed it in front of me, in a rude manner and told me you ordered this, I paid too much money for this trip to be handled in such a manner to have food push in my face as if to say you ordered it so you eat it, so we ended up not eating the meal that was brought out to us, it has a burnt taste and burnt smell to it and the worst part was how the waitress acted by pushing food in front of me as if she was feeding a dog, and think I was going to eat that. We do not know what was going on with the staff but for all of them to act so rudely and disrespectful, in different situations, they need some serious training. If I am given a free ticket to your resort, I will gladly decline it for the manner in which your staff's action were.

The staff were friendly

My room was dirty on arrival with hair in the shower and full of mosquitoes. The room felt damp, the patio doors were covered in condensation and dirty. My room wasn’t cleaned for 2 days. I ordered room service for breakfast which didn’t arrive. Plates were not collected outside neighbouring rooms, plastic bottles in gardens not collected. I will be requesting a refund on the accommodation. I spoke to reception regarding the mosquito issue and that house keeping needs to keep the doors closed. When my room was finally cleaned my room was still full of mosquitoes. I work in the hotel business and I know this can be avoided. As I said I will be requesting a refund

My mom and I stayed there for the Mother’s Day weekend and we had a grand time. There were one or two things that slipped up for us but apart from that there were a few staff members that made our stay. Shamika from the Respa italian restaurant, Alba & Rackel from the taboo lounge bar. They were exceptional thank you! Will definitely be back.

The check in process was a bit long. However thank you to the front desk staff for enlightening the experience. The room service was a bit slow in my opinion we ordered an after 10 am and didn’t receive it until minutes to 1pm. Also, I didn’t like the fact that we didn’t stay longer omg! Next time.

Poor , staff very slow in attending to our needs . Staff not friendly and welcoming What did I like , I am not sure there is anything that stood out for me . The noise was just too much .. super LOUD MUSIC

Internet was really bad we could barely watch a movie or do any work on My laptop. Our Request took a long time to come , for example we demanded for an iron and it took about 3 hours to come . Our room Was not Cleaned even after we told Our butler to ensure it’s cleaned before we get back . We even put out a notice to notify cleaners we need the room cleaned .We paid for Diamond room and expected premium experience but we had far from that . The TV at a point was not working and no information was given why till we asked repeatedly and the answer came with no courtesy.

The property was nice and well kept.

I did not appreciate the fact that it was nearly impossible to reserve a restaurant for dinner. From the moment we checked in the representative there stated that the app was probably malfunctioning and that it would be up and running for us to place reservations the following day. However, that was not the case in fact we would soon find out that for our entire week stay we couldn’t reserve a restaurant through the app at all. I paid for the all inclusive option so obviously this was very misleading and frustrating to deal with. One of the main reasons for booking this resort was for the array of dining options that were presented and offered. I have attached a snapshot of the application below.

Complete shambolic booking in which left my son and I distressed and which neither the hotel or bookings.com have been prepared to address

The experience was great. The only problem was that there wasn't enough availability at some of the restaurants.

the people were very polite other than the reception staff - the steak restaurant and the Vespa restaurant were adequate

We paid the top rate to get the best room and the Diamond card extras. We requested a high floor and a sea view. This was a special trip for my wife for her 70th birthday - the hotel were aware. The room we were given was ground floor looking at the garden but we couldn't see even the garden as we were immediately blocked by what I understand was a septic tank. When I complained I was dismissed and told try again the next day. The next morning I went to reception to be told yes I had requested a high floor and they knew it was my wife's birthday but there was nothing that they could do other than move us up one floor when we could, at least, see over the septic tank!! Their attitude was so bad that I thought argue and it would spoil my wife's holiday. We were well away from the Diamond club area which seemed to be almost entirely for Americans. The Diamond club pool area was always too busy, booked, to get a sun lounger by the pool or on the beach. We ended up most days in the areas where people paid a lot less. Inside the room was adequate but the bathroom was very small. The food from other rooms, left outside their rooms, was not cleared away for over 24 hrs thus attracting birds and animals. Food was at best adequate - never hot and the menus were very limited particularly if a vegetarian like my wife. The alcohol is most definitely watered down. The sea was full of seaweed and thus impossible to swim in. The staff did clean the seaweed from the beach but swept it back into the sea - pointless really. The music was not suitable for us as far too loud and more suitable to a 20 - 40 age group. The room fridge was filled with water, soft drinks, some lagers and nothing else - I would have expected wine at the least. For 13 days the hotel cost was in excess of 15,000 dollars ie nearly £12000.00 thus we expected something special and we certainly didn't get it. It is supposed to be a 5 star hotel and I can with confidence say it is 2 star at the most.

The staff were super. Especially Shaika and Chef Sherwin. There was always something happening to keep the guests entertained. Overall it was a great experience.

Front desk were lousy, couldn’t get us a room for 2 hours after we checked in, then would not allow us to keep the room a little later when we checked out. They were quite rude about it.

Dreadful place. Like an 18-30. Foam partied at a five star!! Noisy

Property was beautiful

More food options

Customer service and overall look of hotel

Small mistake was made with an accidental service charge but was resolved

The staff was amazing. Our three butlers Michael, Chris and Rowan they all were so amazing. Made sure we were well taken care of and attended to our every need. There was daily activities and parties, water aerobics, the gym sessions in the mornings, the spa, hydrotherapy. Everything was just great!

Staff friendly, food are excellent

Facility is clean/beautiful, Foods excellent and staff are very friendly.

Too expensive

My butlers were fantastic!

They made sure I was fully taken care of

I had so much complaints about everything to the room having dirty sheets To the food having hair

Beach

Bad food, rigid management, bed bugs

The location, outdoor facilities, beach and room were very good. In general, special restaurants that required reservations were fine but not exceptional. Housekeeping staff was friendly and accommodating. The entertainment at night was excellent.

The staff though polite is the unhappiest staff we have ever experienced, especially the buffet dining areas and bars. It seemed like no one wanted to be working there. Training seems to be lacking in all dining areas. Partially set tables. As a guest, had to find our own dishes and cutlery. Had to ask for everything … water, coffee. The buffet though expansive was not replenished regularly and the food at times was tired looking or frozen stiff.

Location Room. Pools Bars

Most of staff

The location

The staff and restaurants were not up to par. Our group waited over 3 hours for food and some did not eat! Staff telling us that they were tired. My friend fell and was injured,, they did not have supplies in the first aid kit.not even Alcohol Pads!! I paid for a Double room i got a king room. They did not follow up with us to move us,,I had to constantly call front desk to see what status was. I was finally moved a day and a half later. With no Apologies

The staff were very friendly and the hotel was very clean.

The food

fantastic!! a lot of variety.

The little issue with the Wifi but it was resolved quickly.

From arrival, we were treated like royalty. Everything was on point From the exceptional food, beach, and modern rooms to the butler service. The staff and service went out of their way to make our stay extraordinary.

Food at Olympus can improve.

The breakfast was good.

Staff never asked if we needed drinks or anything. Some staff was friendly the rest were on their phones and paid guest not attention.

The staff was friendly and it was pretty easy to get around.

I found that you could not get items on occasion due to a lack of supplies at the bars or restaurants. Staff seemed unaware of the menus resulting in long waits due to staff unfamiliar with orders.

The place is really nice , the staff was very lovely , the food the drinks was great !

But the staff need more skills and experience in the hospitality industry. Because when you paid for a price everything has to be more then perfect ! There is a lot of hotel with a lower price and the staff was very professional so far …keep going on and try to grow up !

Staff was very friendly and helpful Bigup Krystal

Need some more entertainment

the room service and bar staff are very very slow!! prepare to wait for a long while

Olympic was great

We request wash cloths but didn't receive any until.a whole day and evening later, My butler ZENWORTH came through.

The room was amazing and food was great. The staff make you feel welcome.

There was not much to do in the day to keep you entertained and no place to put the soap in shower.

Everything was perfect, a special shout out to Tavia & Alto, great customer service.

Nothing.

Everything about Royalton Chic matched my expectations. No complains whatsoever. May wanna open the food truck a little earlier than 12:00pm but that’s just my preference as I like a snack a little while after breakfast but not to close to lunch.

No complaints