MASA AL NAJWA

You joking it was no hotel booked for us we had hard time finding a nother hotel

AVOID THIS PLACE LIKE THE PLAGUE! IT IS A DISGRACE! Our stay — or rather, our attempted stay — at this so-called hotel was an absolute nightmare. We arrived in Madinah around 10:15 PM on February 21, 2025, after a long and exhausting journey from Makkah, expecting to rest for the night. Instead, we were met with confusion, frustration, and sheer incompetence. First of all, the address provided by the property was completely inaccurate — we couldn’t locate the hotel despite circling the area multiple times. It was like the place didn’t even exist. To make matters worse, the property management was utterly unresponsive. I tried calling numerous times from our hotel in Makkah before our arrival, and no one ever picked up. When I finally managed to get through via WhatsApp and informed them about our late arrival, all they said was “ok.” No guidance, no assistance — nothing. The communication was non-existent and shockingly unprofessional. It felt like a complete scam. We were left stranded in an unfamiliar city late at night, with my wife and 5-year-old child, with no hotel to check into and no help from the property whatsoever. In desperation, we had to find another hotel last minute, and of course, ended up paying far more than we had budgeted. The stress and anxiety caused by this experience were overwhelming. Not knowing anyone, struggling with the language barrier, and being abandoned by a property we trusted made this one of the worst travel experiences.

I think hotels loke these shoild be taken down from expedia. I had a booking, and on getting there, i was told no room available. It was quite ridiculous at the start, but it turns out to be true. No one should be allowed to go through this all because of a terrible hotel with terrible staffs that can only communicate in Arabic and couldn't even read. The whole business is a joke.

Good

It was so dirty all over cockroach in the bed in a while. AC was broken definitely I’m not gonna

The space in the room is very tight. The bathroom was terrible.

Its good location

Good stay and sociable team.

It was very bad experience from the 1st night, people were smoking all over the Hotel, you get too much smell even in your room, i couldn’t sleep, never recommend this Hotel.. but Thanks and appreciated for Hotel.com to understand and handle the situation and able to relocate my hotel next day with my convenience with the same price.. Thanks again 🙏

clean

L’hôtel est correct pour un court séjour, mais il ne faut pas s’attendre à du grand confort. Les équipements sont très basiques et assez anciens, ce qui donne une impression de manque de modernité. En résumé, un hôtel qui dépanne mais qui mériterait quelques améliorations, aussi bien en termes d’équipement que d’emplacement.

On arrival we and two other families were told that our booking is cancelled, and offered us an other place to stay which was worse than this, when I told them that I am going to call and complain to Saudi authorities then we were given accommodation. Wasn't happy because it wasn't like showing on hotels.com website

Before I list some of the negatives, I just want to say I got what I paid for. I got a super cheap room for the family for 2/3 days. Having said that, the beds were not good quality, the bed sheets were probably washed but they were worn out and looked unwashed. The blankets were def not washed, they weren't dirty but you can tell by the fur they weren't washed. I asked for an additional pillow, I did get given one, but the staff weren't sure if I would get one as they don't keep spare. No toilet paper provided. AC looked broken and very noisy, although it did make the room cool enough for us to sleep. People were smoking in the lobby of the hotel. Staff were friendly.

No clean rooms No Toilet cover Leaking water No toilet tissue No door locks Dirty fridge No kettle Poor condition beds I don’t recommend anyone to book it.

Cockroaches all over, no drinking water is provided, dirty towels and list goes on and on

Below my expectations - no towel , no soap and now cleaning service ! Rooms and beds below standard .

Not clean as shows in pics

I stayed in Madinah for 14 days and the stay was amazing. There were 6 of us in total, and the room I booked was huge enough to accommodate all of our stuffs. Convenience stores are a lot and extremely nearby, same goes for restaurants. You can choose to walk (15-20 minutes) or take a taxi/uber (5-10 minutes) to Masjid Nabawi. The hotel staffs are friendly, understand english, and accommodate your needs throughout the stay. Overall, I am truly satisfied with it and recommend it, especially for those who want to do DIY umrah.

Dirty and bugs are everywhere

It was a good place

I recently stayed at Hotel Masa al Najwa madinah, and unfortunately, my experience was far from satisfactory. From the moment I arrived, it was clear that the hotel did not meet basic hygiene standards. The lobby had a musty smell, and the carpets were stained, which set an unwelcoming tone for my stay. The cleanliness of the room was equally concerning; I found hair in the bathroom and dust accumulated on surfaces, which made me question the overall sanitization efforts of the establishment. Another significant drawback was the hotel's location and accessibility. The public transportation options were limited, making it difficult to explore the area or reach nearby attractions. This inconvenience added unnecessary stress to my trip, as I had to rely on expensive taxi services to get around. What truly made my experience unpleasant was the attitude of the staff. I encountered rudeness from several employees who seemed disinterested in providing assistance. When I raised concerns about the hygiene issues, their responses were dismissive, and they refused to offer any solutions or even a change of room. It felt like any attempt to negotiate was met with a cold shoulder, leaving me feeling unwelcome and frustrated. In summary, my stay at Hotel Masa al Najwa madinah was marred by poor hygiene, inadequate public transportation, and unhelpful staff. I would not recommend this hotel to anyone looking for a pleasant and comfortable experience. There are plenty of other options a

The bed were broken carpet was filthy and not safe as they were bumpy and everyone was tripping over and I fell really badly. The kitchen the fridge was leaking n the electric cooker (main reason we booked the accommodation) was not working and with bathroom the shower head was leaking which was changed on the last day ... Bedding was dirty ..location is close to haram but definitely not walking distance due to works being done ... My son n brother broke out in hives don't know y but I guess dirty blankets or bed bugs not sure ... No cleaning tools hover brush was left to self clean even ... But rubbish bins were cleaned when left in corridor.. reception staff was rude n unkind there were elderly guests n they wouldn't even bother to get off their game or phone to help which was sad and reflected poor customer service too.

The staff are nice and the location is close to the Haram. It is a bit loud.

It was an average hotel. Rooms are small for family.

Average

They have simply lied about the property. And the amenities . There is no room service. They talk about a common kitchen which doesn’t exist. I womder why expedia would even list this. They charged extra riyals for credit card charge.

Stay was horrible mainly because of hotel’s condition. Cockroaches were roaming around in the room and washroom. If you are a westerner please do yourself a favour and avoid this hotel. Never going to stay here again. I was staying in Madina for a few hours. Only needed a place to keep my luggage.

I booked this hotel through Hotels, and the nightmare began as soon as I arrived. The room wasn’t even ready when I got there, so I had to stand and wait while they hastily “prepared” it. The moment we stepped inside, we were hit by an awful, unbearable smell. Within a minute, we noticed cockroaches—everywhere. They were crawling on the walls, the floor, and even on the bed! When I reported this to the staff, their solution was to start spraying insecticide. Big mistake. The more they sprayed, the more cockroaches appeared, scurrying out of every crack and crevice. It was beyond disgusting. There was no way I could sleep in that room—or anywhere in that hotel. I left that same night and checked into another hotel just to salvage what was left of my trip. When I asked for a refund, they flat-out refused. No apology, no compensation, just a shrug. If you value your health, your sleep, and your sanity, DO NOT BOOK THIS HOTEL. Unless, of course, you enjoy sharing your room with an army of cockroaches.

Not like this appartement

Good place

Carpets in all areas were loose and dirty, washrooms were partially functional and dirty, beds too small and mattresses uncomfortable. Noisy area.

Auf dem bilder von Expedia sah gut aus in Wahrheit schlecht dreckig matratzen sind kaputt teppich ist schmutzig im zimmer ist nicht kein tisch kein Stuhl kein Kleiderschrank

Dårlig standard og dyrt.

Every thing in advertising are wrong. Room door was sliding and can't open easily making very noise when opening or closing. No kettle, no oven working,fridge door can't close properly. Very far and difficult to go Haram. All together this is not a hotel, this is a rubbish.

The hotel is located in a convenient location, it’s about a 20 min walk to Masjid al Nabwi and 5-10 min drive. There is a shop next door and many shops close by for any essentials, which we really appreciated. The owner was nice and friendly, he made sure we had everything we needed during our time there.

Property advertises itself as infront of the Prophet's Mosque, the walk is at least 20 minutes away and it may not be possible as you have walk a freeway part of the way there.

Great place to stay, very close to Masjid Al Haram.

I was there for three days. The staff was super cooperative, helpful, and very friendly. I recommend this hotel to anyone looking for a quiet, clean, and very affordable one. One of the things I like about the staff is being at the reception almost all of the time, just in case you need help and believe me they will help you with a smile on their faces.

Good Stay, very nice & accommodating staff. Basic necessities are all provided. About 20 min walk to haram or 5 min drive.

Around 11-12 min walk to masjid nabawi Overall I would say for the price amazing and huge rooms..

Horrible Experience - Avoid at All Costs We booked two nights at this hotel but had to leave and find another place after just a few hours. The establishment is absolutely filthy, and the hygiene is shockingly poor. I have been traveling the world for 40 years, and I have never encountered such a disgusting and unkempt place. The rooms were dirty, the facilities were in terrible condition, and the overall cleanliness was nonexistent. This place is not suitable for anyone to stay in. The Saudi authorities should seriously consider revoking their license. It is an embarrassment to the hospitality industry. Save yourself the trouble and avoid this place entirely!

Average

Economical stay with all the basic necessities.

Very economical and friendly reception.

Received service from Jamal. Very Helpful. Also the owner Abdul Kadir is a very helpful. Nice quiet place to Stay. Again Excellent service By Jamal.

I dont like how there was quite a bit of noise outside the property during night times. There were no portable tables in the unit. The room was very spacious with very soft beds and nice kitchen and washroom. What was unique was that it had 2 sinks and an electric burner and a kettle.

Quite, safe,shopping

Nice place to stay