Atour Hotel Wushan Road Fuzhou Three Lanes and Seven Alleys

服務親切、床好睡

非常好 离地铁近

離地鐵和景點都不遠，交通方便，鬧中取靜 提供兩種硬度的枕頭！

周邊餐飲選擇少

服务很好帮顾客解决问题给大大大赞👍

Very polite and helpful staff, good location, free laundry, clean and spacious room

Nothing

饭店服务员非常有耐心，解说很详细，且细心

空调部分有些许霉味

Location is nice

I would like to buy additional breakfast for one day with reception, just to try if I’ll like it. Then the guy in reception tried to sell me more breakfast, I rejected. When he said I can scan him, I thought it’s for payment. However, the QR code redirect me to a membership, and he said if I pay membership, I’ll have breakfast for free. Ironically, the one day breakfast is cheaper than membership. Then he said if I have one year membership, then I don’t need to make reservation with booking. I literally feel fooled from this experience.

good location, friendly and professional staff

Located in residential area so might have some noise especially in CNY period (like 5am or 11pm fire crackers) - however it’s out of the hotel’s control and not severe.

Всë было прекрасно, номер совершенно роскошный, персонал очень ответственный и дружелюбный, и в ресторане вкусно кормят. Нам с мужем очень понравилось, в следующий раз ещё тут остановимся.

минусов нет

The staff that helped me was very patient and great. Even though none of them spoke any English.

Toilet has weak water pressure, room was dirty. You can see debreeze falling from the sky.

I would consider Atour Hotel as middle upper grade hotel franchise in China, typically with several hotels located near landmarks and train stations in every city. Our room was comfortably sized and clean. 6th floor house the buffet breakfast, gym as well laundry room with 3 washers and 3 dryers for complimentary use. 4 bottles of water were provided everyday. Warm bottles of water can be requested for at the front desk.

1. During check in at 230pm, we were told to wait while they check if our room was ready, they proceed to photocopy our passports for registration. They proceeded to check in 2 sets of local guests (more straightforward with their Chinese ID card) while we waited, they were also given water bottles after handing them their room cards. It took close to 20 minutes to get our room cards, while they didn’t bother to give us any water bottles. 2. Afterwards, as we were going out, we found the lifts had stopped working and we were stranded on our floor. Thankfully, we found a housekeeping lady and asked about the lift, she directed us to use the service lift at the other end of the building. However, the service lift led us out at the back of the hotel, and we had to walk all the way around to the front of the hotel. When asked about the lift situation, front desk simply they were only made aware and didn’t even bother to apologise. I informed them of my disappointment of their lack of communication and coordination. Front desk later called to apologise and offered a fruit basket for our “inconvenience”. 3. During our four night stay, housekeeping didn’t provide any tea bags. 4. Despite being a non-smoking hotel, there was cigarette smell in the hallway in our floor. We also found guests puffing away in their room with open doors. 5. Despite the Chinese name of the hotel indicates close proximity to 三坊七巷 and 南門兜 subway station, the walk to the subway station was at least 15 minutes, and the iconic 三坊七巷 pedestrian street took up to half an hour! Catching a DiDi to get around Foochow from the hotel is recommended. Unfortunately, guests will do whatever they please, whether it’s smoking, talking loudly/yelling, or cutting in line. However, hotel staff has the responsibility to ensure that EVERY guest feels comfortable and relaxed while complying to hotel policies.

Very nice staff, nice and clean hotel room, highly recommend :)

good service, unlimited bottle water supply, free laundry

Staff are quite polite. The beds are comfortable and can support our bodies well.

The toilet is too close to one of the bed

服務人員態度非常親切，提出什麼需求都會盡力幫忙解決。在櫃檯等待期間還會提供熱蜜茶。

房內離桌子最近的插頭上的USB孔兩個都不能用。冰箱壞掉了，不能用。

地理位置好，交通非常便利，员工素质高，房间非常干净，离福州市主要景区非常近，周边美食，购物银行一应俱全，下次来福州还住这里.

我住的1103号房洗澡间淋浴上方的灯不工作需要换灯泡.

The breakfast provided was excellent as were the service personnel. They were very patient and made a effort to accomodate all requests.

It is totally fine

乾淨、舒適

櫃枱人員和善

房間有異味、枕頭也有異味，告知前枱回應說是潮濕的關係

Good service.

工作人員都很熱情親切，外送有機器人送到房間很方便

该酒店的地理位置极佳，房间的清洁做得很好，前台工作人员也很热情。另外，酒店还有免费的自助洗衣服务，衣服烘干后服务员会将折叠好的衣服挂在门外，对此我们十分地满意。

前台服务人员热心认真，遇到房间有问题自动帮我们升级房型

某些房间有烟味

Clean room, firm mattress. Pleasant and helpful staff. Laundry room. Convenient to food outlets.

A bit too far and difficult to walk to Metro station with luggage. But that’s not the fault of the hotel.

Location is OK, closed to subway station. The staff is nice, but not really helpful, and I trust they did their best.

The hotel has its own weird policies. One of our rooms had a dirty bedsheet, and while the front desk moved me to another room, it was on a different floor. Due to hotel policies, I couldn’t access my family member’s room on another floor, because they couldn’t create the 2nd room card. One ID, one access card. The hotel’s policy also disabling internal phone calls after 8 PM made it difficult for me to even contact my family member, especially since we don’t have a Chinese phone number. The hotel also claims to offer packed breakfast for guests leaving before 7 AM. However, when I requested this, I was told to pack it myself at 7 AM in the dining area, which was inconvenient and not what I expected.

1) Good location - near Sanfang Qixiang which is pretty central 2) Daily housekeeping 3) Considerate and thoughtful staff

1) Poor bathroom configuration - not much space for you to leave your toiletries out / put your clean clothes to wear after your shower. 2) Bathroom wall is translucent

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