Uday Palace Navsari, a member of Radisson Individuals

Clean

Arrogant staff behavior

It was amazing, It was very Luxurious, It was comfortable, We stayed there for 4 weeks and the staff was brilliant, They looked after us like a family

Nothing everything was great

Management of gulmohar restaurant, guests were satisfied 😊

Hotel staff was polite and tried to help with my booking date change. Thank you 😊

Bel hôtel dans un palais

Hôtel au bord de l’autoroute avec une très mauvaise insonorisation

Nice room and well built resort

Approach road,

Hotellet är fint

Personal är inte gästvänlig och restauranger fuskar med priset beställningar av mat och dryck. Jag var medlem med Radisson blu men inget rabatt på grund av man bokar hotell via Booking.com.

Beautiful property, amazing hospitality.

Breakfast was very nice

Tea in Mugs please

Outside view is impressive

Bathrooms are too small.

Exceptional hotel in Navsari. Staff were great (professional, courteous and smart). Pool was clean and well maintained, with clean changing rooms. Breakfast and evening meal choice was excellent and nice to see the head chef walking around, speaking to guests.

We requested twin rooms, but were provided with double. When asked to change rooms, there was a lot of confusion amongst staff, with each member telling us something different. Eventually the rooms were changed.

The property it’s self is beautiful

Unfortunately we had guest on our floor screaming and shouting in the corridors at all hours of the day and night. Staff did nothing to remedy this. Seems to be the norm

Food at the restaurant was exceptional and we enjoyed our stay, we will recommend this hotel to friends and family. Restaurant manager was brilliant and helped us book table for 9 guest. Deeksha was a true professional and handled things very well.

Some areas of the room were not very clean such as mirrors, room cards needed activating daily. Having to call for towels water on a daily basis, understand new process but rooms should be cleaned daily without guest being in the room.

Quiet, peaceful and calm atmosphere.

Slow service in restaurant even when empty

Lovely property, good size rooms.

After checkout out we decided to visit one of the restaurants before setting off, the staff who should welcome you at the door was exceptionally rude and had no customer service skills at all. Left a negative lasting impression.

Good

Everything was fine

Not value for money they didn’t mention at the time of booking that balcony is just for show service is also not good ,staffs are uncooperative

The look and the pool. Also the breakfast is great. The staff are nice too.

This is not clean, the rooms seem bear and it is missing a luxury finish. Also the traffic of the main road is very very loud.

Attention to all travellers, standard room and the so called superior room is exactly the same, don't pay extra for nothing !!!! I paid for first 2 nights, 11 000 Indian rupees and for the next 6 nights I paid 57 200 Indian rupees . This in unfair and misleading the public!!!!!!!

Hotel was very clean and had large rooms and provided wonderful breakfast.

Noisy from highway traffic.

Surprised at this quality in Navsari.

It was nice

Location

Superior and standard room is Same room with a with a higher price for Superior room, disappointment.

Service at time of breakfast.

The friendliness of the staff and the exceptional cuisine

Our inability to be able to open a window in order to look out onto the gardens. Sadly, staying in the bedroom felt like being in a tank.

The staff are friendly and helpful.

Very beautiful and well maintained property.

Lots of noise from the trucks throughout the night.

Beautiful premises. Peaceful

The screen in the theatre was low so could not see the lower part of the screen. The glass shower screens in the rooms should be cleaned everyday

Service was marvelous

I reported the issue multiple times, but nothing was done. There’s no noise policy notice for guests, so people just make as much noise as they want. Other guests were extremely loud, and staff didn’t say anything to them. Very disappointing and frustrating stay.

Their food court is wonderful, the food is amazing and the staff are very polite and helpful. The aesthetics of the building's exterior is lovely for pictures.

The only reason the service improved towards my family and me, is because I complained about one of the receptionists. A very rude receptionist, who I am tempted to name but will respect his privacy, asked my daughter very accusingly and rudely what her room number and what name said room was booked under. This was after a very long, hot day for us, which we may have had one too many glasses of water at the foyer. However, we had seen many family come through the foyer, have as much water as they pleased and not get questioned. This was again an issue when my daughter was very unwell and lied down very politely on the couch in the foyer, and the lady who asked my daughter not to lie down looked very apologetic as though another person had told her to tell my daughter that it wasn't okay to lie down - again, we had seen many others do the exact same thing. If you look, or sound different, this hotel is not kind to foreigners. The cups that were in my daughter's room had been used as we were taking immune booster effervescents, so you could clearly see they were dirty. Those cups were not changed, however, they just piled up water bottles to the point were there were nine bottles on her table. On the other hand, my husband and I had no bottles in our room. And was there body wash in our shower but body lotion in my daughter's shower and on the sink? The restaurant, Gulmohar, had staff that did not care at all. Again, becoming very weary and all over us once we had made a complaint about the breakfast fruit being off. It was peak summer, so there should have been air conditioning in the breakfast area, especially for fruits. When you ask for tea, they forget and are just on their phones at the front when you walk in. Funny enough they don't ask for your room number at all because no one is paying attention. For a Radisson hotel, nothing about the cleanliness or the staff's behaviour show this. And be aware there is no direct road to the hotel.

The staff at the hotel and restaurant were friendly, courteous, excellent, and professional

It was difficult to control the humidity level. The walls and floors were wet due to humidity. There was a howling noise from the even when there was a small breeze. It was annoying.

We stayed at Uday Palace Navsari from May6th to May13, and we couldn't be more pleased with the experience. The hotel is excellent - clean, comfortable, and well-maintained. The rooms were spacious, modern, and made for a very relaxing stay. Palace for sure. What really stood out was the staff. Everyone was warm and welcoming, always ready to help with a smile. A special mention to Kunal, who was this specially helpful and friendly throughout our stay. His hospitality truly made a difference. Highly recommend this hotel to anyone visiting Navsari. We'll definitely return on our next trip!

Nice property

Property is on highway, so lot of noise and it is difficult to sleep at night as windows are not sound proof

Excellent hotel at good price

It’s a beautiful property with lots of facilities but the one I

Lots of facilities but the one I needed wasn’t available, I required a car or taxi for the morning to reach the airport for a early flight, it wasn’t available and NO online taxi company services the area so it was very difficult. The staff couldn’t organise a ride and where offering. Rickshaw ride which I found very strange as this is a 5 star hotel and these basic needs should be provided. The taxi was provided in the end after me threatening to check out, but I ended up going to bed at 3am when I had to leave at 7am.

Beautiful hotel located in a remote location. Rooms were nice and clean.

Found reception team unhelpful.

The pool area

1. You can’t open the balcony door 2. They only cater for vegetarians which I feel is completely unfair because they need to cater for the non vegetarians as well 3. They rooms were not so clean 4. Half of the thing in the gaming area was broken 5. Honestly I think this place needs some serious improvement 6. Half of the things in the room were either not working or broken

The buffet breakfast and dinner were superb. The menu choices for ala carte were also very good. The service in the dining room was wonderful as the team was very attentive. I did not get a chance to explore the outside property but from what I saw through the room window, it is beautiful.

Could not say.

Food was excellent but the service was slow and the systems operated by staff of all disciplines need sharpening up

The quality of the Reception Team. They were unable to resolve matters quickly and efficiently and any requests made were reacted to slowly and at times not at all which was just shocking

cleanliness

location

Very clean

Location - staff not communicating with each other Had 3 calls about check out. No need. Already told them checking out at 11:30am that I’d before check out time.

The building

The location

Ease of location and well designed , plush rooms

Service level of staff , in room dining and at food court could have been better - food service could have been better

The room was spacious, thoroughly neat and clean. I liked the Breakfast spread. The property was overall very well managed

They should add more variety at the live counter during Breakfast. The coffee should be served in Coffee mug not in Tea glass cup (cutting chai type cup). Most importantly, since this property is far from the city centre. So more number of hotel cabs should be available especially when you are travelling late to hotel.

Pretty much everything

A bit remote if you need transport as Uber not yet available in some cities like Navsari.

Friendly and professional staff. Luxurious room.

Lack of activities. Only Veg food.

To much noisy in and out specially doors and when function

Food

The activities provided in the resort. All in one place.

Only Veg option.