Novos Central Apartments

The apartment was well located to the lake and shopping precinct. Check in was easy with the code provided. The lift was helpful with luggage.

The facilities were not a stated,. It was missing a microwave which was a requirement for us and we chose this property due to its stated facilities. When I attempted to enquire about its absence, I received no communication from the local management team till the night before checkout regarding the issue. The pillows were wafer thin as mentioned in previous reviews. The dining table is too large for the space, making it difficult to use the kitchen.

Clean and modern rooms with well equipped kitchen. Near to all shopping centres and fanicular to the train station.

nothing

Die Wohnung war hell, modern, schön eingerichtet. Die Lage in der Stadt Lugano ist perfekt.

Die Bettmatrazzen waren zu hart. Das Sofa war zu tief.

Ausziehbett war defekt.

Tolles Apartement mit allem, was man benötigt. Sehr stylisch eingerichtet, hat uns sehr gefallen. Aufzug vorhanden. Hervorragende Lage mitten im Zentrum, ein paar Gehminuten zum See und zu den Läden und Restaurants. Trotzdem sehr ruhig. Parkplatz öffentlich in nahegelegener Tiefgarage ist logisch für diese zentrale Lage in der Fussgängerzone, deshalb kein Nachteil.

Nichts

Excellent location, very clean.

1. Ridiculously complicated check-in. The property redirects you to its own website and makes you complete a long check-in procedure. Getting on a flight is easier. Worst of all, they delay sending the apartment access code until check-in day, which means you have to keep chasing them. I ended up sending around 10 messages via email, Booking.com, and WhatsApp just to get the code. I booked through Booking.com, so key details should have been communicated there clearly and on time. 2. Kitchen was only half equipped. There were no tea or coffee cups in the apartment, so we had to drink coffee from plastic IKEA children’s cups.

Excellent location. Very comfortable and clean. Lots of attention to details.

All was good

La limpieza y la ubicación

No había mantas como extra por si pasabas frío

Proximity to all the attractions I was interested in. Good restaurants and luxury shopping very close by.

Nothing

Convenient location; beautiful, well equipped, super clean, comfortable and well maintained property. We loved our stay here and would highly recommend it to friends and family.

Unkompliziert und sehr einfach

Alles war gut man kann nichts verbessern

Location fabulous. Apartment beautifully decorated with all facilities.

Nothing really.

TUTTO MOLTO PULITO E ORGANIZZATO

Sehr stilvolle und hochwertige Einrichtung, alles vorhanden, top Lage

—

The apartment is very well located and in good condition.

There are several issues we would like to point out: In the description it is stated that a baby bed is available, however, we were charged extra per day for it. The apartment is described as having parking, but in reality it is a private parking next door, costing up to 30 Swiss francs per day. Heating is through air conditioning. The system was switched off at the main panel, and even after turning it on, we were never able to make it work properly for heating. The pillows were very worn out. The kitchen had very few plates. There was no bath mat in the bathroom. The baby bed was not provided at all, and our child had to sleep on the sofa. Communication with the staff was very difficult, and the responses were poor and unhelpful.

Everything was just great. Very comfortable, excellent location. Perfectly clean, easily reachable and nice staff. I highly reccomand

Very central location. Close to shops, restaurants, and the lake. Comfortable apartment. Good communication with the rental agency

Not enough glasses, cups, kitchenware etc. One dishwasher tablet for 3 nights and 4 people. Very small bottle of shampoo and soap for the shower. Only 2 small and very thin pillows per bed. Not enough lounge seating for 4 people. Overall it's very annoying as many reviews say the same thing but there is no change by the rental agency. Is it simply a money saving thing? For CHF 300+ per night you expect better. We even bought extra items with us as we figured it would be the case. And it was.

Super appartement en plein centre ville. Calme, très bien décoré. Tout était parfait !! Nous reviendrons!

Il y a une forte odeur aux toilettes qui remonte les égouts.

Great location. Stylish decor. Spacious enough.

Pillows (too tiny) & mattress (too hard) could be improved! Local contact did not respond to request to resolve an issue.

La struttura nuova o comunque recentemente ristrutturata. Posizione fantastica. L arredamento bello. Personale addetto molto disponibile anche tramite whatsapp, avevo bisogno di cuscini più alti ne ne hanno procurati nella stessa giornata. Unica pecca era l odore proveniente dallo scarico della doccia del bagno. Top

Da localização! Apartamento pequeno, mas aconchegante.

Dificuldade para fazer o check in. Sistema do código não funcionou. Mais de uma hora para resolver o problema.

“The location is great — the suburb is clean and close to all the main attractions. It’s perfect for long walks and shopping. For me, it’s even cheaper to take an Uber since it’s very close to the train station.”

Хорошее расположение

Была проблема с раковинной в ванной комнате, запах канализации

Tout

Rien

Spacious well decorated apartment in a great location. Close to the tram to the bus station and a short walk to the lake front.

Check in time could have been earlier. 4pm is quite late on the afternoon. Was able to drop bags and access the apartment a bit earlier. Communication on accessing property could have been better. You can take the tram down from the station versus carrying the bags all the way down the stairs. Also the apartment was barely stocked. Other properties across Switzerland are stocked much better for guests at this price point.

Schöne Einrichtung

Der Duschkopf hatte praktisch kein Druck und die Kissen auf dem Bett hätten auch besser/bequemer sein können, und auch etwas mehr Geschirre, ansonsten alles gut.

Excellent location, clean, comfortable, well equipped kitchen, responsive host.

Posizione eccellente Accortezze di benvenuto Parcheggio comodissimo Tutto perfetto .

Nulla

Communication with the property management could be improved ahead of arrival.

Die Lage ist sehr gut . Mitten in der Stadt.

Das Zubehör in der Küche ist zu wenig. Schüsseln , Töpfe, Nudelsieb ect .

Great location, pleasant apartments.

1. Terrible pillows!!!! 2. They asked us to pay extra for insurance!

The location was great and check in was very easy. The flat in general was comfortable. The standard of the interior and furniture was high. Except for some noisy neighbors, the flat was very quiet.

Communication with the local team could be improved. The flat was not properly cleaned when we arrived - there was a lot of dirt under the couch and cookie crumbles under the carpet. We flagged this with the local team and they got it cleaned the next day. There are also simple things missing from the apartment like enough dish washer tabs or salt/pepper/oil.

Emplacement et appartement

Le fait qu’on ne puisse communiquer oralement avec personne, j’ai oublié mon miroir en salle de bains et j’ai demandé des informations mais pas eu de retour

Centrally located, modern clean and basic amenities were there upon arrival.

No balcony no view

Great location and brand new apartment. Highly recommend.

Nothing - it was perfect for our overnight stay.

房间不大但格局合理，房东很贴心地准备了各种各样所需的物品，楼下就是市中心，巧遇秋日庆典，到处都是百年老店

没有

The property has an excellent location, steps from the city center and the lake. It was clean and comfortable. The owner kindly left a bottle of sparkling wine on the table to welcome us.

The location is perfect! Can not be better ! The room is very modern and clean with modern decoration!

Small thing but it was missing the glasses , water nor coffee cup!

Location great, super clean!

L'emplacement, la propreté.

Le check-in en ligne, quand nous sommes un grand groupe, n'est pas facile.

Nice, well stocked kitchen. They welcomed us with a bottle of champagne! Nice bathroom with washer/dryer. Great location.

Amazing location, central to everything in town, close to the lake, train, shopping, and the lido. Modern and clean. Comfortable beds.

The air conditioning was problematic. Difficult to use and one was malfunctioning. There weren’t enough drinking glasses (only two).

So spacious and really clean. It has everything you'd need for a stay.

Could do with better pillows, that's all!

The apartment is a nice design, exceptionally well located in a secure building and within easy walking distance to the lake and all the amenities. The accommodation is very clean and comfortable, with all the facilities we needed as a family of three.

It would have been nice to have some initial toiletries in the bathroom to get us started. Also to have instructions for the washing machine in English. Happy Rentals sent the door code to me by email, which caught me out, as I expected it to be sent via booking.com or Whatsapp. They responded quickly however to our queries and were overall very helpful.

Amazing location and value for money

Nothing

Great location, helpful team, we were able to do early check in, nice and clean and spacious, AC worked well. Nicely decorated, lots of storage space and kitchen utensils and cleaning items were provided. Cleanliness was amazing. Very safe too. Quiet not loud despite being in centre.

Drain smelt after use, despite there being a washing machine there was no laundry tabs and we had to go get our own as well as handwash. If possible harder pillows like memory foam because the soft ones can be uncomfortable.

excellent location, clean, modern and spacious with everything you need

the blue light from the light switches caused the rooms to not be completely dark at night

Everything!

Nothing. It was perfect.

Location, clean, modern.

All good

Perfect location and beautifully furnished. Smooth and friendly check-in service.

Just minor things that could be improved: e.g. the illuminated light switches right next to the bed are not ideal when trying to sleep.

Amazing!!!

Nothing

The apartment was excellent and had everything we needed for a comfortable stay with our family. The communication was great, the location perfect, the surrounding quiet and everything felt new and clean. They even were able to provide a highchair which was much appreciated.

Comminucation with the accomodation was excellent, especially during stay. Apartment was spotless and very well appointed. Spacious and comfortable (very nice furnishings - all seemed to be brand-new) - very suitable for two couples. Kitchen and bathroom clean with all the mod-cons. Obvioulsy recently redecorated, to a high standard ... and well maintained. Excellent security. Location couldn't be better - right in the middle of Lugano amongst premier shopping brands, lovely resturants and bars .. and a few minutes from the lake. Walkable distance from the train station, but if one has big cases use the funicula which stops very close to the accomodation.

Nothing really. Spot on, if you want quality self-catering accomodation at a good price in an otherwise very expensive town. One small improvement would be more washing up liquid, dishwasher cubes and bathroom toileteries.

Location, modern, clean.

Poor communication on pin number. Had to ask for it to get into the apartment. It should have been communicated earlier and clearer. Had to ask for wifi code. Assuming I have text or phone capabilities to receive this information. Inflexible check in and check out times even though we were asking for only one hour. Few or no supplies for cleaning, dish tabs, dish soap, toiletries, laundry soap. Given the price we paid it is not too much to ask for the above.

illuminated switches emanating a blue light didn't allow for full darkness at night.