.
They said it was double and request for refund but there’s no update after a few days
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Private Pool for Ultimate Relaxation
Indulge in luxury with your own private pool at Horizon Suite, perfect for unwinding after a day of exploring.
Fully Equipped Kitchen for Convenience
Prepare your favorite meals just like at home in the modern kitchen provided, adding a touch of convenience to your stay.
Picturesque Garden Views
Wake up to stunning garden views from the balcony, creating a serene and tranquil ambiance during your getaway at this non-smoking property.
To book your stay at Horizon Suite at Trefoil Setia Alam and experience these amazing features and more, visit our website now.
Check-in from
03:00 PM
Check-out by
11:00 AM
Parking
FREE
Children
Allowed
Pets
Not allowed
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide), Sofa bed (Variable Size)
Room details
45 sqm
Garden View
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
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They said it was double and request for refund but there’s no update after a few days
Property keys on arrival was missing. There was no keys in the locker. We arrived around 10pm after event to check in. We tried to call the owner but couldn't reach her. At last we had to seek help from the guard who was not willing to scan the gate for us at first. The password for the electronic door of the property was provided by the owner. Finally the guard helped to scan the lift door after we showed him the number of calls to the owner. After check into the property, the owner called me back and she was also clueless about how is the keys gone missing. Afterall, the property is very clean and comfortable to stay.
Location was good.
Wear n tear need to improve. No direction to turn on TV, some bulb are fused.
Host was really nice and helpful. We requested for more towels and were promptly delivered. Toiletries provided. Ample trash bags for the bins. Unit was very clean.
No complaints!
All the things was so nice
Nothing
Exactly like the photo provided, and in fact, it exceeded our expectations in terms of parking, unit given, and overall accommodation. Love how it was so sparkling clean! And one bonus point for the unit given is the view. We get the corner lot, on the peak top! Beautiful scenery.
The toilet floor tiles are bit slippery, all units were built in that way, so it was unavoidable. One of the toilets have 2 steps so we didn’t dare to use that one since we had a baby tagged along, but it was beautifully decorated. Other things are perfectly fine.
Feedback themes are sourced from guest reviews provided by our data provider.
Areas to consider
Cleanliness
9.3/10Standard quality for this hotel tier
Service
7/10Guest reports a double charge/booking and that a requested refund has had no update after several days, indicating poor responsiveness and follow-up.
Location
9.3/10Standard quality for this hotel tier
Room Quality
9.3/10Standard quality for this hotel tier
Amenities
9.3/10Standard quality for this hotel tier
Value for Money
9.2/10Perceived slightly lower value due to the unresolved refund request for the double charge/booking.
Food and Beverage
9.3/10Standard quality for this hotel tier
Overall Experience
9.3/10Standard quality for this hotel tier
Relax in your own private pool in Horizon Suite, offering a secluded retreat after a day of exploring Shah Alam.
Wake to picturesque garden views from the balcony, enhancing your tranquil getaway.
Enjoy the convenience of a modern kitchenette to prepare meals during your stay.