Tolip El Forsan Hotel

النظافة ومتابعة من قبل قسم خدمة العملاء

لا يوجد

Everything

I liked the staff perfection regarding dealing with customer, resturant espicially breakfast and room services.

The beach is not ready for kids playing Also, the spread of many crows ( black birds ) there make the pool is uncomfortable and not safe if you left any food or drink.

I had a wonderful stay at Tolip El Forsan Hotel. The location is beautiful, the rooms are clean and comfortable, and the facilities are excellent. The breakfast was delicious, and the staff were very friendly and professional. A special thanks to Ms. Omnia Kotb (Guest Relations) for her exceptional hospitality, warm welcome, and continuous support throughout my stay. She made my experience even more enjoyable with her kindness and professionalism.

Nothing significant. Everything met my expectations, and I had a very pleasant experience.

دورة المياه لمن تكون جيده

chambre agréable confortable vue magnifique Disponibilité du personnel tout particulièrement de la personne chargée des relations avec la clientèle, efficace et a l'écoute

musique beaucoup trop forte a la piscine chambre et rideaux tirés, persistance de volume de la musique trop fort et gène +++ a minuit responsable de la musique à recadrer car hôtel 5 étoiles

Excellent Service

الموقع ممتاز واهتمام مسئولة علاقة النزلاء امنيه قطب ومتابعتها مع النزلاء وتقديم مايرضيهم

الهدوء.النظافة. الشيف ماهر ومميز في إعداد الاكل.واجهة الغرفة كانت جميلة جدا كانت مطلة على المسبح وعلى البحر. وجود باب خلفي للغرفة للخروج للمسبح مباشرة. وأتوجه بخالص الشكر والتقدير إلى إدارة الفندق، وأخصّ بالشكر والامتنان الأخت / أمنية في قسم الاستقبال. لقد كان لمتابعتها الدقيقة وتواصلها الدائم معي قبل وصولي إلى الفندق أثر كبير في تسهيل إجراءات إقامتي ومنحي شعوراً بالراحة والترحيب الفائق. تميزت بأدائها المهني العالي، وأسلوبها الراقي في التعامل وحرصها على أدق التفاصيل. أتمنى لها مزيداً من التوفيق والنجاح، وللفندق دوام التميز بوجود مثل هذه الكفاءات الرائعة.

دفع هواء التكييف كان قوي جدا ولم يستطيع فريق الصيانة بالتحكم في درجة الهواء

Good

Guest relations omnia very active and try to solve any problem

الموقع ممتاز والموظفين محترمين ومعامله لطيفه

السعر علي بوكينج اغلي من الفندق

The luxurious setup : the building, the furniture, and the lighting system. The view is great.

Low quality of breakfast. The dirty chairs outside the main lobby. The noise levels in the evening. The shower unit with soap & shampoo outside the unit.

Miejsce jest okey

Bardzo nieprzyjemna, niepomocna obsługa. Po prostu ten hotel w żadnym wypadku nie zasługuje na tyle gwiazdek. Śniadanie słabe.

الاقامة جميلة جدا

L’emplacement

Le manque de touriste

Clean

Staff note friendly

مكان ممتع لقضاء اجازة قصيرة يتمتع بمناظر خلابه وهدوء المكان والموظفين بشكل عام قمه في الاحترام واللطف كما اشكر الاستاذ احمد الباز على جهوده معنا والاستاذه ساره شكرا جزيلا.

manzarası güzel

Kahvaltısı çok zayıf

مكان مريح ونظيف وموقعه ممتاز

I would like to highlight Ms. Amnia Qutb, as she is truly the star of this hotel. I cannot emphasize enough how her assistance made my stay so comfortable. The view was breathtaking, and it was all a result of Ms. Amnia's thoughtful choices.. Their breakfast was out of this world, i loved it. Thank you so much for your hospitality.

So little to care about it. So nothing

الموقع

موظفي الاستقبال يحتاجون مزيد من التدريب للتعامل مع الضيوف

The location, the view, and the facilities

The cleanliness of the outdoor area and the glass windows. The breakfast restaurant is badly organized and poorly equipped .

Nothing everything was horrible

The worst hotel I have ever stayed in firstly they refused to give me more than one card key to the room even it was a suit and we were 3 people then the ac wasn’t working so they changed my room to another on the garden view while I paid for lake view without refunding me the pool was a mess everyone swimming in the pool with their clothes then when I needed something from the room service I kept calling them for an hour and no answer till I spoke with the receptionist that I need the general manager so he finally let one from the room service to call me and he got my order cold after 90 minutes besides the WiFi is a mess not even working in the reception also they informed me that they give higher rates if you reserve through booking and lower price if I reserved from the hotel

الفندق كمبنى وتصميم رائع، مع حمام سباحة مميز وإطلالة جميلة.

للأسف مستوى خدمات الغرف سيئ جدًا. • لا يوجد شبشب أو فرشاة أسنان أو أي مستلزمات أساسية للنزلاء. • تم الاتصال بخدمة الغرف أكثر من 8 مرات لإصلاح التكييف واستبدال الثلاجة دون استجابة فعالة. الفندق يحتاج إلى إدارة قوية تهتم بجودة الخدمة وتلبية احتياجات النزلاء بما يتناسب مع مستوى المكان.

عادي جدا

الشاطئ ما ينفع للسباحه

سئ للغايه من اول الريسبشن مرورا بال بيل مان ليس موجود للمساعده بتوصيل الشنط، اعطال بالتكييف طلب المساعده اكتر من مره بدون استجابه ، طلب الغذاء في السويت وياتي الأكل متاخر وبارد ولا يؤكل وهو سي فوود ، الملايات عليها بقعه دم الفوط غير نظيفه ،

الاداره من وجهه نظري وتجربتي ضعيفه ولا يستحق اكتر من 3 نجوم من حيث الخدمه ، لكن إمكانيات الفندق تؤهله لاعلى

The staff was polite didn't peg for tips as in Alexandria,

breakfast was humble 😌, one of days the electricity went off for 3 hours, so the AC and the breakfast menu disrupted as the frier,coffee machine didn't work,,no sorry was mentioned from staff , the food ( pizza) was terrible,,

It was clean and the location was nice

-It was very noisy till very late. -Staff kept us for more than 30.minutes to check us in -there was no wifi in the room although it was mentioned in the reservation that there is wifi in the room

Location

No more activities

Outstanding staff

Slightly language barrier English/Arab

Breakfast staff was attentive (Heba)

Rest of staff were not experienced, took unnecessarily long time and were arrogant. Rooms were not very clean (carpets had very distinctive stains all over). Overall we felt not welcome.

nothing

nothing

Pros: - Nice Location and Beautiful property Cons : - Although the property is nice the service lacks so much it takes away from the whole experience - Not at all a kid friendly place - Service at the pool is really bad, staff doesnt want to serve at the pool, you have to walk to the bar for even a glass of water, everyone is so confused, even for a glass of milk they would make you walk between their bar and the lobby bar to find what you want and then pay immediately, if you tell them we will pay as soon as you serve they get hassled, they want payment before actually serving whats ordered - I asked the reception for a pen & paper as we were having coffee in the lobby bar and our child just wanted to draw while sitting with us, something so simple they couldnt even provide, just told us we dont have it. How can a hotel not have paper and pens. - Getting a bottle of water from housekeeping or room service takes more than one hour. - The pictures show a kid area, Japanese restaurant, Italian restaurant, Japanese restaurant is reserved for some clubs and not accesible to guests, the Italian restaurant is empty and mostly has no staff, you have to ask the reception for someone to come and serve, the main restaurant has no a la carte option also if you dont want to have a buffet so you are forced to sit in an empty italian restaurant where half the lights are also shut. - The kids area is an empty room with chairs and tables(no colors or games for children) and no staff to help Basically this is a huge property with several facilities but no staff to access those facilities, you see a total of 5-6 people walking around in the hotel working which is very disappointing for a property of such standards. Not at all up to the Tolip hotel standards!!

No warm A/C or warmer available No pharmacy Super market closed most time

The location

Cleanliness

Location, view, large common spaces, pool and beach

The price paid in Booking is double the price I could pay in the hotel reception desk. I paid around 14000 Egyptians Pound for 2 nights, when checking out the hotel offered me around 8000 Egyptians Pound for the same room for 2 nights!. But it was too late! 😔

I liked the location and peaceful environment in the hotel. The beach was beautiful.

The room was a bit cold and I wanted to use hot fan with the AC which didn't work. I asked for help at the reception two times but nobody of the two caretakers who came to my room in the course of 2 days were not able to fix the problem, despite assuring me so.

The Room Service

Security Measures and long walks between any facility to the other, inside the hotel itself.

The location, the breakfast buffet and room service, the friendliness of the staff! Spacious rooms.great scenery.

Maybe it would be better if they have pillow protectors as a measure of hygiene from one client to the other, and maybe better bathroom maintenance of the garbage bins, drainage and stuff.

The facility is good

Staff are not rude and not helpful

Everything is amazing

Nothing

Superb 5 stars facility with exceptional location and room lake view. Breakfast was amazing with variety food and resturant staff were very cooperative especially Ms. Eman AL-Miligy was taking care personally. All front desk staff were decent and check in&out done in no time Room was very clean, quite with full aminities I have really enjoyed my stay and hope to do it again

nothing