Hilton Quang Hanh Onsen Resort

静かで、ゆっくり出来ました。 部屋に常備されている赤い傘は素敵でしたね。 また、スタッフの対応はとても素晴らしいです。

朝食が2日目とほぼ同じたっだ。

La colazione era molto abbondante. La camera bellissima con l'onsen privato e la sauna. Letto enorme, comodissimo. Un posto veramente rilassante. Ottimo il ristorante Genji...una tempura buonissima!

Troppo affollato

Bungalows avec ambiance très japonaise. Sauna et piscine privés. Tout est fait pour être zen durant le séjour.

Bể onsen private

Có côn trùng trong pho gf

Onsen

The service is not better than before

Tiện nghi sạch sẽ

The calm, the location, the quality of the cuisine, and the impeccable service. The magical onsen !

Communication about the services offered.

Điểm check in chưa thuận lợi ,

We had been planning this for a long time and finally visited a Japanese onsen managed by Hilton in Vietnam.Everything was excellent. The staff were very polite and assisted us immediately whenever needed—there were no issues at all. They helped us choose the right slippers, and even found geta for me despite my relatively large foot size, which solved a potential problem. The room was simply wonderful: we were welcomed with a complimentary fruit platter and three different types of mochi. There is a small private sauna for two people, as well as a very cosy Japanese garden with a small pool where the water temperature can be adjusted. The bed was extremely comfortable—it was hard to get up, but we wanted to head to the onsen with mineral springs as soon as possible. Everything was very clean, and you can comfortably walk barefoot. We chose the buffet on afternoon , which offered an excellent variety—everything was fresh, beautifully presented, and overall just perfect. Breakfast was also delicious. Overall, I highly recommend this place. If you have the time and the means, it is definitely worth visiting. A truly gem for rest and relaxation.

N/A

Rating: 8.5/10 Overall, our stay at Yoko Onsen Quang Hanh – Managed by Hilton was exceptional and left a very warm impression. I would especially like to highlight the chef’s work at the on-site Genji Restaurant. My friend and I had not enjoyed sushi and mocktails this good in a long time. Everything was beautifully presented and perfectly balanced in flavor. A special mention also goes to the bò lúc lắc — the beef was incredibly tender and practically melted in my mouth. The breakfast buffet was also thoughtfully arranged, offering a pleasant fusion of Vietnamese and Japanese cuisine with a wide variety of options. The reception staff were extremely helpful throughout our stay and assisted even with small requests — helping us locate a nearby pharmacy, giving directions around the area, and even changing our slippers and yukata colors when we asked. Our twin room exceeded expectations. The space was comfortable and thoughtfully designed, featuring a small personal sauna, a private onsen bath, and a charming little zen-style garden that created a calm and meditative atmosphere. The room was perfectly prepared for our arrival, and we were welcomed with a complimentary set of mochi and fresh fruit, which was a lovely touch. As a friendly suggestion: understanding that the hotel has recently transitioned from Sun Group management to Hilton, I imagine some systems are still being adjusted. A clearer room-service system and more detailed descriptions of available services in the hotel’s internal app would make it easier for guests to navigate the offerings.

There was, however, a moment of miscommunication at the spa on Sunday, March 8, 2026. My friend and I had booked a spa treatment for 4:00 PM the day before and asked whether it would be possible to add a 30-minute hair wash after the treatment. When we arrived on time, we were asked to wait about 20 minutes while the baths were being prepared. This was slightly confusing as we had not been informed in advance that the treatment would begin later than scheduled. At the same time, we were told that therapists were fully occupied and that it would not be possible to add the hair wash service. Since the appointment had been arranged the day before and we arrived exactly on time, it would have been helpful to receive this information earlier or to be informed about the expected waiting time upon arrival. Offering the additional service as a paid option, if feasible, could also have clarified the situation. The spa therapists themselves were wonderful — warm, attentive and very professional. They apologized for the inconvenience and eventually offered a complimentary hair wash, which we appreciated. The treatment itself was relaxing and very well performed. The only slightly uncomfortable aspect seemed to come from repeated communication issues with the spa receptionist on duty at that time. Some explanations, including the reason given for not preparing the baths earlier, felt a little unclear, and a similar moment of confusion happened during payment when we were first asked whether we would pay by cash or card, but later informed that cash could not be accepted when we requested to split the bill. Despite this, the overall spa experience was still enjoyable thanks to the professionalism and kindness of the therapists.

室内、温泉、サウナなどの施設

街から遠い

Tutto, bellissimo hotel ,personale molto attento e disponibile Ci è dispiaciuto andare via speriamo di tornarci presto sicuramente per un periodo più lungo Onsen ben curato non sembra neanche di stare in Vietnam

Phòng thoáng, mới, sạch sẽ, nhìn ra thiên nhiên nhưng vẫn đảm bảo sự riêng tư. Nhân viên cực dễ thương.

Buffet tối đồ ăn không tương xứng với giá cả. Quá đắt.

We loved every second of our stay. The Ni room is incredibly comfortable and clean. The staff is very attentive and kind. The public baths are great (especially in the evening, they're very quiet). All-in-all we've had a top notch experience!

The buffet wasn't great. A bit too expensive for what you get, but the other food options for a la carte make up for it.

Sạch sẽ, rộng rãi, decor đẹp

Nhà hàng trong khu nghỉ ít lựa chọn và giá cao

Đây là lần thứ 2 tôi đưa Mẹ tôi tới Yoko Onsen để sử dụng dịch vụ. - Nhân viện phục vụ từ lễ tân, bảo vệ, dọn phòng, nhà ăn... đều rất niềm nở và tận tình. - Suất ăn sáng theo set ăn tại phòng gồm 6 loại để lựa chọn (2 Nhật, 2 Việt, 2 Âu) chất lượng tốt và nhiều. Món kem xoài phục vụ tại nhà hàng ngon và đáng với số tiền bỏ ra. - Phòng ở rộng, thoáng với cảnh núi đẹp. Chất lượng bể tắm trong phòng khách sạn tốt nhưng cần chú ý khâu vệ sinh thành bể hơn. - Chất lượng nước khoáng tốt, nhiệt độ vừa phải, không quá nóng. Có rất nhiều khu bể ngâm khoáng ở khu Onsen chung và Tắm Tiên, tuy là cùng một loại nước khoáng nhưng tạo cảm giác thay đổi không gian nên tôi cho là tốt. Tôi thích bể tắm chanh vì hương thơm dịu của chanh và nhiệt độ vừa phải. Bể thảo dược ngâm chân cũng tốt nhưng có lẽ nên làm thành bể ngâm cả người thì chắc sẽ có nhiều khách hàng thích hơn. Bể tắm lụa chỉ có ở khu vực Tắm Tiên.

- Đồ ăn sáng Buffet chất lượng cũng ok nhưng số lượng món thì quá ít, không xứng tầm với tiêu chuẩn khu nghỉ dưỡng. - Khu vực tắm tiên thì lại cho phép khách mặc đồ vào. Nếu khách muốn mặc đồ có thể yêu cầu ra sử dụng khu onsen chung cả nam và nữ. Tôi không cảm thấy thoải mái khi sử dụng khu tắm tiên mà phần lớn các khách hàng khác lại mặc đồ bơi. - Toàn bộ khu vực thay đồ, tắm tráng, xông hơi, phòng tuyết... sử dụng gạch lát nền rất trơn, không phù hợp với những nơi ướt như vậy. Rất nguy hiểm. - Phòng xông khô trong phòng khu khách sạn quá bé nên ngồi không được thoải mái. - Hơi ít nhân viên chăm sóc khách hàng ở khu vực Onsen dẫn đến phần lớn khách vào sử dụng dịch vụ không tắm tráng trước khi dùng bể.

Thiết kế đẹp, phòng kiểu Nhật ấm cúng và tiện nghi. Tắm khoáng trong phòng rất thích, riêng tư và thoải mái. Khu tắm chung thì bán vé cho bên ngoài nên khá đông.

Điểm trừ rất lớn ảnh hưởng đến trải nghiệm là ánh đèn chói chang dọc hành lang bên ngoài chiếu thẳng vào giường ngủ làm mình mất ngủ cả đêm. Đồ ăn sáng theo set thì số lượng ít, ko ngon (set cơm Nhật) và gọi thêm thì tính tiền. Xung quanh ít quán ăn ngon khá bất tiện trong việc ăn uống do phải di chuyển khá xa.

Staff are very friendly and helpful, they went out of their way to accommodate our request. There were welcoming drink and fruit, very nice and pleasant. The amenities in the bathroom were all from well-known brand and we loved the private onsen and sauna. Food was nice and and quite diverse. Wifi was pretty strong. Soft bed and comfy blanket. The overall atmosphere were calming and pleasant. We enjoyed our stay.

We were bitten by mosquito. Also the soundproof is so-so, we could hear people dragging luggage outside and trucks driving past behind the fence.

Everything. The rooms are very comfortable, room service is a plus and the food is great. The staff was very friendly and super helpful. The public Onsen is a short way from your room and is absolutely amazing. A real treat

Really nothing to complain about

this is the best place i have ever stayed in my entire life- a real luxury n privilege but i would recommend to anyone, the entire experience was looooovely

We enjoyed our stay here very much. With access to public and private Onsen, it was very relaxing. The staff is also very helpful. We will definitely come back.

The Stay was amazing. the onsens and the sauna were incredible

The food for the price was underwhelming . the location also is a bit inconvenient

Mochi on arrival was good. Good rooms and breakfast. It's better done as a daycation than overnight stay. Once done with the onsens which takes maximum one hour there's nothing much to do. Rooms were really nicely done in Japanese style, nice onsens in the middle of mountains under open sky. No need to book room with private onsen as you'll hardly end up using it given the public onsens size and variety.

Checkin was a bit frustrating as the lady at checkin counter didn't know English. We were asked to wait in the nap room while room was being readied, people there were snoring and talking loudly on phones. We were absolutely quiet trying to respect the purpose of the room. However, hardly anyone gave a damn. Dinner buffet is overpriced, we went for a al carte.Seating in restaurants is very uncomfortable. You only get hard wooden chairs that you find at fast food restaurants. My husband forgot his smartwatch in the room while checking out but we didn't manage to get it back.

The buffet dinner and breakfast was excellent. They gave us some fresh fruit and dessert in our room with loose green tea which was excellent and added a special touch. The person showed us how to use the sauna and the onsen. The room was really cute and cosy.

The clientele at the public onsen were very loud. I kept on telling them to be quiet. It ruined the experience. The staff should enforce that you have to be quiet.

The room features an in-built sauna and an outdoor heated onsen, offering a fantastic view. The breakfast provided is delightful. My package comes with a daily complimentary 30-minute foot massage, which is a superb addition. Despite traveling alone and staying in a double room, I received two breakfasts each morning. I prefer a buffet breakfast, but unfortunately, this option is not available during the low season.

The staff did not provide a thorough orientation upon check-in, which led to an unexpected charge for a cookie jar that I was informed was complimentary with the tea. I took a bite, found it unsatisfactory, and was unaware that it was not included as a freebie until checkout. On my first day, I received a menu to pre-order breakfast for the next day, but the check-in staff failed to instruct me to use the QR Code on the table for ordering, a significant oversight considering my mother's age of 75. Consequently, I missed breakfast the following day until I made a call to arrange it. While the breakfast was satisfactory, the options were limited for a resort; only European, Japanese, and Vietnamese cuisines were available, with just two choices each. The lack of a single-room option for solo travelers is a bummer.

The villa is clean and we were surprised with the pastries and fruits in the villa upon our checkin.

Good, should have more variety

Have a gym

Impresive environment

Staff is just non profesional people. They are a group of lazy teensgers...

Very spacious, beautiful Japanese-styled house in a Japanese-styled villa complex. Nicely decorated and equipped with plenty of amenities. Private onsen and saunas are fully functional and easy to use. Staff offered to drive me from the house to the public onsen however I enjoyed walking the 100-200m and enjoying the promenade and views.

It was a bit difficult navigating the public onsen so I spent a lot of time trying to figure things out. But the staff was still very helpful and tried their best to help. Still enjoyed it in the end! I would recommend new guests to ask the reception more questions before visiting the public onsen.

The rooms are nice and large and have a private sauna and Japanese furniture. The location looks nice.

Be prepared. The other guests are VERY noisy and the fact that their children shout on the way to breakfast does not bother anyone. The hotel provides wooden slippers - good luck sleeping when they pass your room. Dinner is a buffet which CLOSES at 19.30 so we did not try. A la carte is a horror. They brought my partner THREE courses before they brought my - cold - miso soup and what had to pass as main course. The other day I ordered a bottle of white wine and they brought red wine. I told them. “No no, it is white wine”. Then she called a colleague who confirmed it was white wine. (I am 65 years old and I have seen a bottle of red and white wine and believe me, it was stark red). You cannot deal with these people. Breakfast is a noisy rout with retching people and running children. We left two days early despite having paid in advance. And yes, of course we complained there was no reaction from the Management.

Yoko Onsen was a fantastic experience, not the kind of hotel you would get just anywhere. The rooms were exactly per the photos if not better. The scenery around the hotel was amazing and the facilities were great. Would 100% recommend and stay there again.

Super facilities. Own sauna, private outdoor onson. Very clean

None.

Comfortable vipe. Clean Japanese theme rooms. Customer services was good, timely and very friendly.

The double bed was actually 2 single beds combined.

I like quiet location for rest and I like soaking in mineral baths

The resort was amazing, very beautiful Japanese decour, and full of wonderfull details. Our room was a studio with our personal sauna and mini garden and stone jacuzzi. They had beautiful yukatas and woden slippers for us to wear when leaving the room. The breakfasts were interesting.

I believe the price is a little inflated for the area, although it's a Japanese type of Hotel. The public Onsens didn't seem to have true thermal water. We also asked if we could take or pay for the yukatas, but the answer was negative and a little arude. The ramen we order for dinner in the room, was not very good.

The whole staff did an excellent job. High level of service except a few minor things not worth mentioning.

Loud behaviour of families with kids and other guests who were shouting in the onsen. Foreigners who broke the rules and took their phone into the onsen.

Private Onsen Staff

How many guests broke various rules in the public Onsen area, particularly by being loud and unruly, and were not reprimanded. The atmosphere was not very relaxing.

good

none

If you're looking for a serene atmosphere to recharge, this place is perfect.

The hotel landscape

Need more restaurant option