8/10
Reviewed Aug 26, 2025upgraded room was spacious, in house restaurant food is good. great for those who seek no noise. pleasant reception personnel.
beach has high waves unlike most marsa matrouh and grawla area beaches who have white sandy beaches and transparent clam sea waves. which meant i went all the way from and to Cairo for 800km (8hour drive) to end up with no transparent water beach as reviews and pictures indicated; to find out that the resort has no other activities but the sea and the pool and 1 restaurant with periods for dining in. So, i had to make day visits to Safir hotel and day use there for a better beach. which meant another long distance drive. the entire beach experience is not what I expected. also my worries on changing the means of payment upon arrival of not informing the booking and thus wining the rewards was not met with a mere email.
10/10
Reviewed Jul 20, 2025Clean and comfortable
10/10
Reviewed Jul 6, 2025Staff very polite the room desing is amazing
10/10
Reviewed Jun 28, 2025Special dank voor Mr. Andro (reception) vrendelijk persoon. Also very nice Mr. Mohemmed houskeeping
staf was good , you can good rest, Nice place also for families
7/10
Reviewed Jun 26, 2025Mr. Magdy was
Cooperative with a high level of ethics and efficiency and very quick to meet my requests around the clock. The location is distinguished by its quietness and privacy regardless of the flies and mosquitoes. The swimming pool is good but needs to be cleaned regularly due to flying insects. The restaurant is incomplete but the staff and chef are very cooperative. The supermarket has excellent prices and almost all needs are available. I hope that the renovation works will be completed gradually and a shaded parking lot will be provided next to the reception. Thank you very much, sir. Glory be to all things and greetings to you,
The maintenance not completely
10/10
Reviewed Jun 22, 2025This is the 2nd time
Everything were awesome
I'm very satisfy
None
10/10
Reviewed Jun 19, 2025The reception staff was very helpful and friendly
The food was very delicious
The room was very clean
I'm very satisfied
None
8/10
Reviewed Aug 31, 2024The room was spacious
The staff was very friendly
Beach was very poor with no facilities
Ac in the room was really bad and not working all the time
8/10
Reviewed Jul 14, 2024The staff are friendly.
6/10
Reviewed Jul 14, 2024Chalet was clean and spacious enough for 2 adults and 1 child would not fit much for 3 adults. Very quiet surround and very nice for a small family. Breakfast was satisfying open buffet at the restaurant at the beach. Beach was nice. Not far at all from city center 20 km almost by car.
The beach is very far from the room and needs a car to go there. Half board would be mich better than b and b. No facilities in the area. If you are staying for long time you will need to call for room service when you need them nothing daily like hotels. Overall not like an hotel it is a chalet.
3/10
Reviewed Jun 21, 2024Friendly reservation and staff
Water pump leaking and diaster, my room is full of water on the floor at 12 PM
10/10
Reviewed Jun 20, 2024All staff from housekeeping, beach staff, and the amazing staff of the restaurant
supermarket and pharmacy are available with the very good prices , sandy beach and very beautiful
You need to call the housekeeping to clean your room, however the responses are amazing and never been late once called them
6/10
Reviewed Jun 19, 2024Location, good place for relaxation
No proper maintenance to the hotel buildings,
No facilities inside the resort
1/10
Reviewed Jun 11, 2024Pool was very clean
Quiet location
Size of room matched photos
AC units worked very well
Dried fecal material, from previous guests ,was inside the toilet bowl when we checked into our room.
Waited 5 hours for water-mini mart was not open
Waited 5 hrs for breakfast on last day
No hot tub/jacuzzi contrary to website
Restaurant was not open during our stay
No bidets
No safety equipment or first aid kit at pool or beach
TV never worked during our entire stay. Technician came on 3rd day, didn’t repair TV
Toiletries-only shampoo & body lotion available
No landline phone in the room.Used our cell/mobile to call front desk
Unprofessional staff, need lots of training in hotel hospitality, etc
Many ants in the room
Pillows very uncomfortable
No guest towels available at pool or beach
Beach restaurant/cafe also closed
Very old looking towels in the room
5/10
Reviewed Nov 23, 2023Amazing beach
Not really good food, attitude of staff (owner was nice)
The beach was great and the room was very nice.
The compound surrounding the rooms was not well maintained.
8/10
Reviewed Oct 10, 2023It was very quiet! The rooms has a little living room and bedroom.
It was a little far from downtown.
At the first I wasn’t happy because I excepted more of facilities but the stuff are super , they are very friendly and so kind people , if I decide to come again I will come because of the stuff which they do everything they can to make us happy and comfy
10/10
Reviewed Sep 20, 2023I really enjoyed my stay. It’s very clean and relaxing place. The breakfast was very tasty with the perfect view. The room was very cozy, exactly like the pictures. The sea was amazing. The pool is small but very clean.
Location and service 👌my room was not the one i had in mind they were nice enough to change it for me!
The beach area was great, the pool was small but clean and good enough.
We loved the food at the restaurant whether at the breakfast or dinner and the seating area upstairs is great.
Plus the resort wasn't crowded.
Also there is a supermarket that has the needed essentials.
The rooms need upgrade, for such price I was expecting better rooms.
1/10
Reviewed Aug 26, 2023So bad
Smell so bad , not clean at all
9/10
Reviewed Aug 17, 2023The staff there were very helpful the food was nice and I didn't feel it's crowded. We really enjoyed it
There was no wifi and the t.v wasn't working and there was no aqua park at the pool
9/10
Reviewed Aug 16, 2023I recently stayed at this hotel and was beyond impressed with the staff, rooms, beach, and food! Basically everything met my standards and exceeded. The rooms are clean, the beach is private and the food is good (make sure too book with breakfast). Also big shout out to the staff as everyone was super helpful and friendly. And special thank you to Mr. Ramy; the general manager who accommodated us the entire stay. I will definitely be staying here next summer.
Nothing I particularly didn’t like, but I would recommend for there to be beach activities like banana boat, jet ski, or parachute for a more entertaining stay!
5/10
Reviewed Aug 14, 2023The staff is kind but need to be trained. The beach was the best thing during our stay. On the first day we went to the beach and enjoyed it. On the second and third day the sea was full of coral reefs, the workers were trying to remove them but they were a lot. The beach is about 400 meters away from the chalets. where you also find the restaurant. You have to go to the beach to have your breakfast. It is not a hotel, it is just a place where you can rent a chalet.
The breakfast was average, not like on the photos. The fruits were the cheapest fruits, not at all like the photos. We had to pay for the water, they do not offer water for breakfast. I expected a better quality. Santa Monica is a place for people who like to spend time without any disturbance. No activities at all there. No restaurants except the one of Santa Monica, the food is average. The nearest place is Marsa Matrouh, 20 km far away from Santa Monica.
The place is too much overrated with the 8.4, I believed the photos and the rate and booked but was not happy with what I found. I expected a room like the photos, this was not the case, maybe the same furniture but not that clean. The minibar looked terrible and I asked the room service to change it and they changed it immediately.
1/10
Reviewed Aug 13, 2023the beach.
cleaning, facilities, activities and locations.
the hotel is too old they must renew it and open a proper supermarket and shopping area.
10/10
Reviewed Aug 4, 2023Location , great beach , great food , value for money
10/10
Reviewed Aug 2, 2023Friendly staff. We woke up late one day and they brought us breakfast in the room which was nice.
All good
8/10
Reviewed Jul 23, 2023Location
The room was painted soon and the odor was annoying
