9/10
Reviewed Sep 7, 2026Sehr freundliches und hilfsbereites Personal, sehr sauberes Zimmer mit gutem Bett, gut gelegen, nur wenige Gehminuten zur nächsten Metrostation
English
Hotels in Hangzhou
85% match
83% match
75% match
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About this hotel
Convenient Location and Stunning Views
Located in Hangzhou, Atour Hotel Hangzhou West Lake Cultural Plaza Shangtang Road offers easy access to key attractions like Wushan Square and Lingyin Temple. Enjoy picturesque city views throughout your stay.
Modern Amenities for a Comfortable Stay
Each room is equipped with air conditioning, a flat-screen TV, and free WiFi. The attentive staff ensures your room is stocked with essentials for a relaxing visit.
Multilingual Staff and Personalized Service
The hotel staff speaks English and Chinese, providing assistance and recommendations to enhance your stay.
To experience these exceptional features and more, book your stay at Atour Hotel Hangzhou West Lake Cultural Plaza Shangtang Road today.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Stay Details
Check-in from
02:00 PM
Check-out by
12:00 PM
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Ironing service
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
Concierge service
Wheelchair accessible
Lockers
Emergency cord in bathroom
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Physical distancing in dining areas
CCTV outside property
CCTV in common areas
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Breakfast takeaway containers
Key card access
Room Types
Deluxe Family Room
Up to 3 guests42 sqmDouble bed (131-150 cm wide), Queen bed (151-180 cm wide)
This family room features air conditioning, an electric kettle, a flat-screen TV with cable channels and city views. The unit offers 2 beds.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Double bed (131-150 cm wide), Queen bed (151-180 cm wide)
Room details
42 sqm
City View
In-room amenities
ShowerTelephoneAir conditioningHair dryerBathrobeDeskToiletSlippersElectric kettleAdditional bathroomLinenClothes rackDrying rack for clothingToilet paperEmergency cord in bathroomBottle of water
Superior Double Room
Up to 2 guests25 sqmQueen bed (151-180 cm wide)
This double room features air conditioning, an electric kettle, a flat-screen TV with cable channels and city views. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
25 sqm
City View
In-room amenities
ShowerTelephoneAir conditioningHair dryerBathrobeDeskToiletSlippersElectric kettleAdditional bathroomLinenClothes rackDrying rack for clothingToilet paperEmergency cord in bathroomBottle of water
Deluxe Twin Room
Up to 2 guests42 sqm2 Double bed (131-150 cm wide)
This twin room has air conditioning, an electric kettle, a flat-screen TV with cable channels and city views. The unit has 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Double bed (131-150 cm wide)
Room details
42 sqm
City View
In-room amenities
ShowerTelephoneAir conditioningHair dryerBathrobeDeskToiletSlippersElectric kettleAdditional bathroomLinenClothes rackDrying rack for clothingToilet paperEmergency cord in bathroomBottle of water
Atour Double Room
Up to 2 guests28 sqmQueen bed (151-180 cm wide)
This double room has air conditioning, an electric kettle, a flat-screen TV with cable channels and city views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
28 sqm
City View
In-room amenities
ShowerTelephoneAir conditioningHair dryerBathrobeDeskToiletSlippersElectric kettleAdditional bathroomLinenClothes rackDrying rack for clothingToilet paperEmergency cord in bathroomBottle of water
Superior Twin Room
Up to 2 guests29 sqmTwin bed (90-130 cm wide), Double bed (131-150 cm wide)
This twin room features air conditioning, an electric kettle, a flat-screen TV with cable channels and city views. The unit offers 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
29 sqm
City View
In-room amenities
ShowerTelephoneAir conditioningHair dryerBathrobeDeskToiletSlippersElectric kettleAdditional bathroomLinenClothes rackDrying rack for clothingToilet paperEmergency cord in bathroomBottle of water
Deluxe Suite
Up to 2 guests40 sqmQueen bed (151-180 cm wide)
The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults
Beds
Queen bed (151-180 cm wide)
Room details
40 sqm
Deluxe Suite
Up to 2 guests40 sqmQueen bed (151-180 cm wide)
The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite offers an electric kettle, a flat-screen TV with cable channels and city views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
40 sqm
City View
In-room amenities
ShowerTelephoneAir conditioningHair dryerBathrobeDeskToiletPrivate bathroomSlippersElectric kettleAdditional bathroomLinenClothes rackDrying rack for clothingToilet paperEmergency cord in bathroom
Elegant Double Room
Up to 2 guests21 sqmQueen bed (151-180 cm wide)
This double room has air conditioning, an electric kettle, a flat-screen TV with cable channels and city views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
21 sqm
City View
In-room amenities
ShowerTelephoneAir conditioningHair dryerBathrobeDeskToiletSlippersElectric kettleAdditional bathroomLinenClothes rackDrying rack for clothingToilet paperEmergency cord in bathroomBottle of water
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(61 total)
Provider-sourced guest reviews.
9/10
Reviewed Aug 15, 2026Hotel bello e pulitissimo. Ottima colazione e personale gentile e collaborativo
10/10
Reviewed Jul 10, 2026La chambre était grande. La climatisation calme. La laverie gratuite était pratique.
Rien à dire.
8/10
Reviewed Jul 1, 2026Atour has live up to its expectations. Though the passage to the rooms is a bit dark, the rooms are well maintained and clean. Rooms are big, comfortable, and clean. Staff are friendly and helpful too.
Location was next to a carriageway and it was a little confusing to navigate for the driver. There seems to be only one road leading to most destinations and we were caught in a few heavy traffic situations.
8/10
Reviewed Jun 26, 2026가격대비 위치가 좋았어요
모르겠어요
10/10
Reviewed Jun 24, 2026Very nice people and best room ever. Very nicely furnished, and the wall art was absolutely beautiful. Even in front of big road, it was totally peaceful, when window closed
7/10
Reviewed Jun 21, 2026It was a lovely hotel. A 5 min walk to subway. It looked poorly located as it beside a busy road but you couldn’t hear road noise from our room which faced it. Laundry room was very well equipped, iron, ironing board, steamer, Lots of detergent to use and ability to have staff assist with service wash. Lots of shops and restaurants beside hotel if you choose not to walk too far.
Location beside busy road but there was no road noise
9/10
Reviewed Jun 18, 2026They had good amenities. Rooms were a good size.
No proper driveway for Didi pickup/drop-off..
10/10
Reviewed Jun 15, 2026convenient location, fresh facility, and friendly staff.
9/10
Reviewed May 18, 2026是的
8/10
Reviewed May 11, 2026Staff were friendly My frd left her iPhone in the room, called the front desk, they found and kept. Thumb up for honesty. Near MRT
The supper was 寒酸。 Better off not providing. Gym size is small
9/10
Reviewed May 1, 2026Central location, great room and clean and loved the included laundry services!
8/10
Reviewed Apr 29, 2026Very helpful and friendly staff Good restaurant next door for spring dishes
I thought the booking was a non-smoking room!!!! There was fairly obvious smell of smoke when I opened the door… disappointed
10/10
Reviewed Apr 27, 2026Great location. Well connected. Close to tube station to train station and airport. Staffs are friendly and helpful
8/10
Reviewed Apr 26, 2026The room we booked was large as we paid extra and we liked it. The location is quite away from everything and the metro station. Not much food or supermarkets around. The staff os friendly. The hotel is not a modern building but it is okey for 1-2 nights. I wish we booked in a better location or closer to thw meteo station.
Location
6/10
Reviewed Apr 22, 2026The location is not favourable. Property is along highway. Metro station is about 12 min walk.
9/10
Reviewed Apr 18, 2026Hotel limpo e organizado e atendentes gentios .
8/10
Reviewed Apr 6, 2026Service Team sind nett und freundlich
nichts
9/10
Reviewed Apr 5, 2026Very helpful and friendly staff.
The only downside is probably the room size
5/10
Reviewed Mar 25, 2026Ok aamiainen ja sijainti
Ilmastointi ei toiminut huoneessa, lämpötila oli 29 astetta. Plussaa se että tarjottiin pari tuuletinta huoneeseen (ei kylläkään kuumuutta poistanut). Henkilökunta ei puhunut englantia ja esimerkiksi taxin tilaaminen oli todella vastahakoista, kysyvät miksi emme itse tilaa. Tilaamiseen meni todella kauan.
9/10
Reviewed Jan 28, 2026房間整潔
飯店位置不佳
10/10
Reviewed Jan 3, 2026Okay
Nothing
10/10
Reviewed Jan 2, 2026很好
沒有
10/10
Reviewed Dec 20, 2025Room is spacious, staff nice and helpful.
Location might be hard to find for transport
9/10
Reviewed Oct 23, 2025位置離地鐵近，前台服務很好，機器人服務很優秀
10/10
Reviewed Sep 13, 2025Very nice and helpful staff!
10/10
Reviewed Sep 3, 2025Location, most comfortable bed and pillows, neat rooms, free laundry and super service.
8/10
Reviewed May 31, 2025Comfortable.
the walls are thin. I could hear through the room next door quite easily.
7/10
Reviewed Jan 26, 2025Staff were very friendly and helpful, provide a lot of information about Hangzhou. Room is good size with all necessities required. About 10' walk from the closest metro and there are plenty of buses.
The location is not exactly the most convenient, but in acceptable range to Xihu and other must visit places in Hangzhou. The room we stayed on 2nd floor didn't have a full window so not the best room
9/10
Reviewed Oct 19, 2024Clean room , comfortable beds and friendly helpful staff. Free self laundry and some rooms have a free minibar .
Some staff at reception didn’t speak much English but were very friendly and helpful. With their phone translator app , they were able to help us with our questions
7/10
Reviewed May 25, 2024Non smoking floor still smelled of cigarette smoke.
9/10
Reviewed Feb 20, 2024Perfect location to get to fantastic places on metro 200 metres from metro line perfect!
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Excellent service
- •Spacious rooms
- •Good location
- •Helpful staff
Areas to consider
- •Location might be hard to find for transport
Cleanliness
9.04/10Standard quality for this hotel tier.
Service
9.51/10Very nice and helpful staff; excellent robot service.
Location
9.05/10Location is close to the subway, making it convenient.
Room Quality
9/10Spacious rooms with soft pillows.
Amenities
9.03/10Free laundry and good overall service.
Value for Money
8.99/10Highly recommended and affordable.
Food and Beverage
9.04/10Standard quality for this hotel tier.
Overall Experience
9.11/10Overall positive stay with no significant issues.