SureStay Hotel by Best Western Thomson

Rien

Propreté douteuse, petit déjeuner quasi inexistant.

Room was good

That was not very attentive in the bar or the front desk and I was double charged for a room that I made on booking.com. Although they did promptly take care of it

A bar inside the hotel

Nothing

Convenient and the lounge is nice

On main road to brothers house

No elevator, steep steps, no staff to help you Food prices were way too high!! How did cleaning crew get their equipment upstairs if no elevator?!?!

It was close to where I was visiting

Smelled of smoke and the sleeping sofa had a horrible mattress. Not set up for handicap and wheelchairs.

Staff, location, and amenities

We did not know we needed to ask if we wanted our room cleaned, however once found out our room was cleaned nicely. The standard of continental breakfast was not what was expected. A toaster with no bread our butter, limited option of pop tart our sugary cereal with milk. No yogurt, no bagels, no fruit. I only had coffee. That should have been more up to standard.

Clean room, Staff, Bar, Breakfast. Recommend 100%!

The only complaint? Just cold ceral and milk for breakfast. Coffee was empty by 9 AM.

On location bar and another bar across the parking lot that was fun!

Staff was good

Staff there was great. Local people we met were so friendly. Hotel needs some work our room was musty smelling. Bathroom definitely needed updates. The tub had caulking in the bottom. It apparently must of had holes they repaired. Toilet seat heavily worn. I don't know why our room smelled musty. We traveled there with other couples. Rooms were the same. The food they served was really good. The free breakfast food had out dated yogurt. So beware and check dates. Probably will stay somewhere else, but visit the bar n grill for sure.

Good location with Bar & food…

Close to where we was visiting

Nothing

They charged me even though I had already paid through booking.com.

It was pretty clean. I’ve seen worse. TV was pretty small for the king size room we had. It was all the way across the room could barely read the close caption. Nothing for breakfast but pop tarts, muffins, and cereal. Apple juice and orange juice. waffle iron was on a table, not plugged in. Very disappointed in breakfast.

If you like, sleeping in a stinky noisy room, you’ll love this place. Weekday stay empty hotel yet they had to shove us on the second floor without an elevator. As soon as we walked in it smelled of mold, and the window was wide open so they knew it. The owner of this hotel also owns a bar and golf course on the same property. At 7 AM they felt they needed to mow the golf course right below and directly adjacent to our room. Continental breakfast consist of pop tarts, and prepackaged muffins. Staff was nice.

We are very disappointed in our room. No tv service at all. Big holes in the broken windows were just taped closed. Drain plug in bathtub not working.

Enjoyed the stay. Easy to get to and clean

Staff was very nice and friendly hotel was very clean

Room was right across from breakfast room and stsrting at 6am non stop till 10 was screaming kids and very loud adults

Debbie and Sarah were FANTASTIC!! They treat me like family!

The staff is amazing

Room was clean. Nice and quiet. Meals and bar on site very handy.

Toilet valve needs fixing. We would turn it off to keep water from constantly running. Toilet see was broken. TV was rough so no local channels for news and weather.

Great place to stay.

Great time!

The room was nice, clean, and comfy. The wifi was solid. The "continental breakfast" was standard. The price was the lowest I found in town! The attached bar and restaurant are convenient and very popular! Unfortunately, the popularity of the bar was not a positive for me, as there were a lot of revelers coming and going late into the night. This might not have been as much of an issue if I hadn't been at the end of the hall by the exit. The door slammed every time anyone went through it, which was particularly frequent on Friday and Saturday until sometime after midnight. There's also a golf course that shares the lot (another draw, if you're into it), and it was PACKED on Friday night, which I'm sure contributed to the heavy traffic flow. The stairwell was adjacent to my room and I could hear everyone thudding up and down the stairs, as well. The walls of the place must be pretty thin. One night/morning someone had a dog in their room that barked for what seemed like hours. I got a text asking about my experience after the first night, to which I described the issues and requested a different room, but never got a reply. I guess it was automated with no one on the other side? I wouldn't stay here again, but you might like it if you're there to party.

Property was nice and clean. Only problem we had was our room was upstairs above or to the left of the bar. The music and karaoke was way to loud they dont even turn it down a little like after 10 pm so people can sleep pretty ridiculous.

We were very disappointed in the continental breakfast. There was no danishes no bread no bagels nothing to make toast two kinds of cereal. The only thing you could get were pop tarts and waffles. Little disappointed, most continental breakfast have at least biscuits and gravy some kind of bread for toast And more than two choices for a dry cereal.

Staff was AMAZING!! Kimmie , as usual, was AWESOME!! I never stay anywhere else.

Nothing

I booked through Booking and paid in advance for 2 rooms! I get there for them to tell me that it showed booking had canceled my reservation! Once I called booking they said there wasn’t a cancellation! So I’m sure they overbooked rooms and gave mine away even though they were already paid for! And they didn’t have any more rooms! So I had to go find another motel!

Nice view off the golf course. Bar and continental breakfast on the site.

A little run down but overall ok for a quick stay.

Well water, restaurant, peaceful

A bit understaffed

Very nice set up. Front desk and bar/restaurant a few steps from the rooms. Room was clean, the staff was friendly and helpful. Food was very good. We will definitely be back.

Not much of a selection for (hot) breakfast. Just a waffle machine. No sausage/bacon, no eggs and no hash browns/breakfast potatoes. Maybe that was brought out later. But overall still 5 stars.

Bathroom not clean and the tub had repairs that were not done very well

Really liked this place 🙂

SureStay has become our "go-to" place when visiting family in the Savanna area. The hotel is clean and the staff is friendly. The location is convenient to family. The restaurant provides everything needed for a relaxing stay.

The staff at this hotel was amazing!! The bar and restaurant was awesome.

Good value, safe and clean, right in golf course

Horrible

Cleaner place

The rooms were very nice and the staff was great!

This was a very disappointing experience. Our room was not very clean, dead bugs on windowsill, gross. Breakfast was a huge disappointment: only sweet stuff, no eggs, no sausage, no fresh fruit, no oatmeal, no tea or decaf coffee, no water pitcher or water bottles, coffee was not even in the breakfast area. No elevator in building. No fitness center. No canopy or overhang area where we could unload our car, we got soaking wet from the rain while lugging in all our luggage and supplies. No luggage carrier on wheels. This motel or hotel was very dated, with little or no normal amenities and conveniences. To make matters worse, the toilet in our hotel room became completely clogged/plugged and unuseable, just from normal usage, and the employees didn't seem to bat an eye or offer any assistance. One said she might be able to get us a plunger but never did. Because of the time change (daylight savings time) we kept getting locked out of our room. We would like to speak to someone about this and get some sort of partial refund or credit. We've stayed in many places over the years and have never had such an all-around bad experience.

Stolen money from my card. My bank was charged extra money for no reason, I ended up getting a check from Best Western corporate because the owner refused to refund me, even when he was told by Best Western that his actions were illegal. I don't know how they're still in business

Easy to find property next to a golf course, staff were friendly n good bed to sleep on. I’d stay there again!

Staff was nice, room was clean and comfy . Thought they would offer more of a breakfast since there was a restaurant there but basically regular package. little overpriced for what I expected

Very friendly staff! Loved the bar in the hotel. Definitely would stay again.

They had a golf event, all the golfers ate the breakfast items, so by the time we ate at 8:30 am, nothing was left ir restocked.

The bathroom vanity was small. You could hardly put make up or your toothbrush supplies on there… Had to set stuff on the back of the toilet if you wanted more space…The shower creaked like there was nothing below the tub shell. My tile was cracked like they had to dig under it. Outdated inside rooms. Get what you pay for. Said they had a continental breakfast… I'm not sure that I having a waffle maker constitutes as a continental breakfast. Disappointing .

Very nice

Nothing

In-house bar. Clean room.

This is our go to place to stay when we come back home. The staff provides EXCEPTIONAL service every time!

Breakfast sucked! You had to go back out to lobby just to get coffee. No regular creamer. Donuts and rolls in a pkg or pop tarts. No fruit or any healthy choices at all. No yogurt even.

Nothing

Staff send text after first night asking if everything was to our satisfaction, it was thoughtful

Breakfast. Unless you were a local person you will not get good service.

Clean and friendly

Beds were small! Came into the room and it was hot took about 5 hours to cool off.

Room was clean and stocked. Beds were comfy, ac worked well and shower was good.

The desk clerk is also the bartender. Long delays to check in. Missing a light bulb in one lamp in the room.

Friendly staff

Nothing

It smelled bad

Nothing special, just ok

The hotel bar and food was amazing as always, we actually go early to eat and enjoy the golf course prior to check in. This hidden gem has not let me down yet and ive stayed total of 5 days in last 4 mos.

I was very disappointed in this hotel. The bar and was extremely loud. You could hear people talking all night long on both sides of my room through the bathrooms. There were smells in the hallway. Phone network was terrible in Thompson. I would never stay here again, and I would not recommend going here unless you drink and party all night long

Great people who are friendly ad Heidi here

Lobby was not well marked and I have to walk to find it. and it went down from there. The staff was OK, but check-in was slow and the outside door to the room hallway would not close. The room I got smelled musty. The AC was very noisy when the compressor clicked in. When I check out, No body was at the counter so I went to the breakfast. No Fruit, no Cereal, Nothing hot except a waffle. When I left someone was at the desk and he asked me is the AC worked. I told him it did but was very noisy. It was very coinvent for where i needed to go but, If I go back, I will look else where and drive a little.

It was a pleasant experience

This is called a resort, but actually an average and dated hotel, golf course and casino in the middle of cornfields. The people were nice, and our room was clean but it really needs some updating to the exterior and property grounds. The breakfast had only fruit as healthy choices. No eggs or other hot food other than waffles. No water either.

Really enjoyed our bartender/front desk employee Heather. We had gotten to the property and were able to order food and have several drinks in the bar. Had a blast!

I am rating this stay high solely on staff. Our room had a musty smell and our rug had food crumbs on it.

The room smelled of mildew, horrible conditions

Had trouble with tv going in and out😊

It was a nice option after a concert nearby

I’ve stayed at this hotel many times. The staff is like Family. I always have an excellent time. I’ll definitely be back again and again. The service is incredible!

About 1130p music started blaring loud that we couldn’t get to sleep before 1p I was on my way home for my mom’s funeral so didn’t appreciate the music after 1130p. Spoke yo desk clerk upon checking out and was assured I’d get a call or email from manager Chrissy and never heard a word from anyone!

Best hamburgers ever in the bar!

We are so glad we found this accommodation! We visit our grandkids who live in Savanna where the only hotel has become prohibitive expensive. This place is all you need to get away from those brats for a while! Only 5 miles away.

Don't let the outside or the inside bar fool you. I arrived late at night. But the host greeted me and was very friendly and polite. The room was great. It was very quite in the rm as I had a room away from the bar. I will definitely stay here again *****

Was extremely clean, no elevator, we were located on the second floor.

No elevator, no coffee avaialable at the breakfast bar

Great place to stay.