Las Casitas Village at El Conquistador

It was great just expensive

Si , muy hermoso y limpio

Me gusto en general la estancia, el colchón no era del todo cómodo, se sentía un poco los resortes . Pero en general todo estuvo muy excelente, gracias !

Sie haben einseitig storniert und eine unfaire Entscheidung getroffen, und ich bekomme mein Geld nicht zurück. Allen, die diesen Ort besuchen möchten, rate ich dringend davon ab.

Been going here for over 25 years usually have a great time last few times not so great booked a Casita village month and a half beforehand even called spoke to staff confirming all only to get there to be told my ocean view room is now a garden view room not what I was expecting after telling my family that I had a surprise for them then I was told I was getting receiving a “discount” for the garden view room was the actual price …… yes you took off the cost of the Ocean view room. Won’t be going there again

Over crowded and they sell you anything just to get you there then can change your entire booking

The Island

We found the resort too big and a little soulless, the main hotel has real issues with signage and availabilty of staff at reception where there was always a wait

The staff members specifically the concierge, butler, drivers and other folks were amazing. Kudos to Kidany, Valeria, Esteban y Luis. The staff at the hotel really go above and beyond.

The service at the restaurants was no so great.

The hotel is magnificent, I grew up in Puerto Rico and used to spend time there so it is nice to see how much it changed over the years especially after the hurricane. The staff is marvelous and very helpful. The food was great and the pools were quite fun. Would definetly recommend it! Palomino island is amazing and the waterpark was fun too! We even took our stroller to it!

We are a family with two babies, so we use a stroller, yet they put us in a room where we had to go up and down stairs to get in, which in the rain was quite dangerous, let alone bringing the stroller up and down them was very inconvenient, so the next day I asked to change the room. They gave me a new one, but it was more dated (I know some rooms were renovated after the hurricane, and some weren't, so I guess my first room was one of the ones that was, which was very nice, but the second one felt a bit dated). To get to the hotel you have to wait for a golf cart or van to come take you as you're a bit far but we walked it once and it was a nice walk. We would've liked to have food service at the pool but that wasn't an option but there were plenty of restaurants to choose from. There is no more casino.

Food choices and pools and location

Food prices, cleanliness of rooms

good

nice and good service

Location

The room was really on a bad location

It’s wonderful! We enjoyed our visit !!

Super clean, beautiful view

Very nice units, great service, the town is not so nice but everything else was great.

Best property in the island! Service is excellent! Amazing will stay again.

Encantada con las facilidades !!! La sorpresa de la villa decorada en honor al cumpleaños de mi hijo !!! Súper contento por la sorpresa y bien agradecidos!!! La limpieza de la villa y sus comodidades excelente!!! Los restaurantes y áreas de piscinas , y Palomino divino !!!

Nothing

There was an event and the whole property was booked terrible experience

i have been to Puerto Rico and have stayed in many resorts and hotels and this is by far the BEST place especially The Casitas!

The placed is so beautiful

The only think I didn’t like and my family was that the persons that where staying in the upper villa smokes and the smell was in my villa in the living room and kitchen every night and it’s was really bad . My villa was 5512 .

Los restaurantes y piscinas buenisimo, PEROOOOO!!! Reservé por tres noches y me fui a la segunda noche, en mi estancias me cambiaron 3 veces de cuarto, el primero no tenía agua caliente y tampoco tenía arreglos, esta primera noches me llevaron a las duchas del golf porque supuestamente tenía agua caliente, no fue así, entonces terminé bañándome con agua friiisima,la mañana siguiente me cambiaron de cuarto, cuando regresé en la tarde el aire acondicionado no servía y tampoco tenía arreglo para ese día, me volvieron a cambiar por una habitación de mas lujo, ahí todo bien, pero el acuerdo era que solo esa noche y que al otro día me iba por decisión propia, cuando fui hacer el check out me informaron que era otra noche más pero ya estábamos decepcionados y nos fuimos.

Estuve que desempacar y empacar 4 veces en solo dos noches. 😧

All the facilitys

definitely recommend I love it beautiful place

My favorite spot

Absolutely beautiful property and the most amazing service! Everyone is so warm, friendly and knowledgeable. They go above and beyond to make it a memorable stay! We will definitely be returning!

Absolutely Amazing Stay! We had an incredible experience at Las Casitas Village at El Conquistador. The highlight was definitely the private Palomino Island — crystal-clear water, soft sand, and total relaxation. We also loved the Coqui Water Park, especially the lazy river — fun and refreshing! Our villa was spacious, clean, and had stunning views. The food was excellent throughout our stay — fresh, flavorful, and beautifully prepared. The staff were friendly, attentive, and made everything easy. This resort is the perfect mix of luxury, fun, and tropical beauty. We can’t wait to come back!

Excellent

Awesome

Front desk needs work

Property needs update. Staff very kind and helpful. Nice location and parking

Excellent place , beautiful and great activities!

Excellent overall!

Las piscinas

El precio muy excesivo

Everything was AMAZING until I saw roaches. WHICH IS A BIG DEAL! Once they fix that problem the will get 5/5 because everything else was AMAZING!!!

From the moment we arrived, El Conquistador exceeded every expectation. The staff greeted us with genuine warmth, check-in was seamless, and our ocean-view room was spotless with breathtaking sunrise vistas. We spent mornings exploring Palomino Island, afternoons at the water park. Every interaction—from housekeeping to the concierge—was marked by professionalism and a sincere desire to delight guests. Five stars all around; we can’t wait to return!

Our stay was nothing short of amazing. Book the trip!

Todo

Impressive

Amazing

Beautiful!!

We just returned from El Conquistador Resort, and it was everything we hoped for and more – a true dreamy paradise! Celebrating my mom's birthday here was made infinitely more special by the exceptional customer service. We absolutely must commend Alanis, our concierge in Casitas Village, and Fredrick, our butler. Their dedication, warmth, and proactive approach ensured every detail was perfect, allowing us to relax and fully immerse ourselves in the beauty of the resort. They are truly assets to the El Conquistador team and made our trip an unforgettable, perfect celebration!

The Casitas were charmless, the clifftop part of the Conquistador is a horrible hodgepodge of architectural styles. The common spaces felt like a run down convention space. But the island was lovely and the waterpark is fantastic

Best hotel in PR

This place is a dream! True vacation, where you have to worry about nothing. The rooms were stunning the view was amazing. But the people…..are where they exceeded our expectations for our entire stay. Timothy made our stay absolutely amazing with the help of Steban. This trip was for my nieces sweet 16! Timothy made sure we had a cake (she had a very specific request) which he gifted to her and Steban decorated our villa for her birthday. It is a birthday she will remember forever. We did not have to worry about anything, Timothy was available literally 24/7. I will definitely stay here again. You can tell everyone from check in staff to the golf cart drivers absolutely love their job. I thank them for making my famille’s experience an amazing and memorable one.

I loved everything. I have not one thing that I can say.

We loved the casitas but dining options were limited

Everything was perfect. Perfect location, clean, quiet, beautiful view, friendly staff, amazing. We love it.

Loved our stay. The 3 bed villa we stayed in was very comfortable and the resort is stunning! So many activities and pools/amenities/water park. Only complaint is that the ferry to the island should be run more frequently as on busy days there was a wait.

Vacation was great however we were charged twice for our stay Followed by weeks of unanswered communication for any resolution

Everyone was great. We would return again.

Was wonderful the whole trip la casita village. The Staff was amazing from the ferry, water park, female bar tender from palomino, young guy from from the bar upstairs, restaurants my oldest daughter enjoy her birthday stay. The little village jacuzzi was not working so we have to go at conquistador jacuzzi that was always packed with children with out parents supervision need staff to supervise this areas. The only thing they have to explain in details the hidden charges fees upfront of our stay then mentioning until the last day at the front desk. The charges was per night fee is $125 plus taxes beside our hotel charges should explain in detail of the booking or front desk at the first day that will help my family spend wisely of our stay for the food spending.

The peace and beauty in Las Casitas are indescribable

The property was wonderful we would definitely stay again

Perfect for young families. Paradise

We had an amazing week at El Conquistador (Casitas). Everything was so nice and it is a special place with something for everyone to love. Even though this is a large resort, it felt oddly intimate and you would see the same people over and over again. None of the facilities were ever over-crowded, and because there are so many options of things to do guests are spread out doing what they love, whether it’s golfing, playing pickleball, going to one of the many pools, taking the ferry to Palamino Island and sitting on the beach, going to the waterpark, dining at the restaurants etc., never had to wait for anything. The service is great, staff very friendly (Timothy was the best), and facilities are clean and well maintained. I don’t usually leave reviews but was so pleased with our stay I had to write about it. We stayed in a 2 bdrm Casita and while this is further from the hotel, it was a 5 minute walk and there were always shuttle service if we needed it. The infinity pool and hot tub near our Casita was incredible with the most picturesque views and a huge balcony that we loved. Very spacious villa, we will definitely return! So sad to leave this beautiful slice of heaven but so many great memories!

Best resort in Puerto Rico love the location for sailing fishing. The rainforest is amazing.

Our stay was amazing! Shout out to GILBERTO at the Ballyhoo restaurant by the marina, best service anywhere. There is so much to do at the resort one week wasn’t enough, so sad to be going home. We had a family of 16people from age 2years to 58. Everyone had the best time. The casita was clean and comfortable for our whole crew.

Beautiful resort with their own private island!

cool place

Terrible place

You can’t find a better place then this resort they have everything kids had an amazing time

There wasnt anything I didn't like it was all wonderfull.. I'm 50 yrs old and I have to say that was the best vacation I every had..!!

The place is clean. Service is marginal at best.

This hotel was beautiful and we really enjoyed our time at the water park and on the private beach. The hotel was fully booked so I was pleasantly surprised to not feel crowded or have to wait in long lines to do anything. We enjoyed our time here and would definitely visit again.

Las Casitas was an absolute beautiful and peaceful stay. The staff was welcoming, attentive and knowledgeable. The room and facilities were clean and accessible and there are many things to do for everyone on the resort.

My husband and I honeymooned at the El Conquistador 22 years ago. The resort always left a wonderful impression on us. We always said we’d like to stay at Las Casitas when we return. I took my teenage daughter as my husband couldn’t join us. We had the most amazing week at Las Casitas. The resort and views are absolutely stunning! 1) Check in was fast and easy. Our butler, Frederick, was helpful, kind, quick to respond and hospitable. He drove us in the golf cart to our Casita. There is a security guard at the entrance for Las Casitas Village, separate from the main resort. 2) The villa was beautiful, clean, no musky smells, and spacious with high ceilings. We were on the second floor. We had a full balcony with two sets of double doors. There were tall mirrors which is helpful to see your full outfit. There is a continuous background sound which is helpful for sleeping. The beds were comfortable, the pillows were just the right blend of soft and firm. The bedsheets felt and smelled clean. Everyday, the cleaning staff cleaned our room, wiped down the bathroom, made our beds, emptied the garbage pails and provided fresh new towels. It was as if we walked into our room on day 1. There was a nice walk-in closet with safe, folding stands for the suitcases and plenty of hangers. 3) It was a short walk to the main resort. We had a heated infinity pool with gorgeous views from the cliffside. The resort’s private island, Palomina island, and Coqui Water Park are must visits.

Gorgeous property. Gorgeous views. Can’t go wrong.

The resort is beautiful and there is a lot to do with kids of all ages. The water park and Palamino island are great days. The service was pretty poor. Our room was clean when we got there but it was not properly cleaned throughout our stay. We found glasses and mugs that were dirty in the sink were just put back in the cabinet without being cleaned. It was very busy during Presidents week so there were waits for most things. We will definitely be back. It’s a beautiful resort if you have sufficient patience.

Water heater was off never hot water

Several swimming pools to choose from, a water park with slides and a lazy river. Apartments are clean and nicely appointed.

I had booked an apartment with garden view and received one with view to the parking lot and the back of other apartments. The feeling of the casitas village was more urban than I had anticipated from the photos during the booking process. The hot tub did in the casitas village did not work and had not been working for some time which I found out when asking around. When I enquired directly about when the repair would be done, I was informed that no repairs would not be done during my week long stay. Before departure, I asked my the point person assigned to me with any questions arising during my stay (called butler, not sure why as there was no butler function) to please send help with my suitcase on departure day. Unfortunately nobody showed up at the requested time to help me up and down the staircases, there was no elevator. Given that I spent close to $900 per day including taxes and resort charges totaling over $6000 my expectations were high and I was very disappointed. This was the most expensive vacation I had ever planned and very much looked forward to. I mentioned the disappointment in regards to the lack of view at the reception and was told that if I wanted a different view in the future I should book directly with the resort and not over a third party. No apologies or offers from reception to cut the charges due to the misleading description of „garden view.“

Very nice place. Beautiful location

The accommodations were great. The food was expensive and not great at the resort and the service was painfully slow (but that’s true throughout much of Puerto Rico). We had a great stay overall!

Very spacious villa and great views. The butler service was very good and lots of amenities in the resort/hotel area. We enjoyed the complementary water park, ferries to palomino island private beach, etc.

It was great from the start to the end.

Great place for a relaxing vacation with family. Waterfront facility with plenty water activities.

Its complete hotel with many thing to do

Excellent place to rest

Great place for families and loved the island.

Excellent resort

Necesitan cambiar los matres de las camas.

I had a wonderful time Um looking forward for a next visit with family members