Panglao Vista Suites by SMS Hospitality

Nothing

1. It started with the pressure and threatining if you dont pay us thru bank we cant promise you have a room, 2 days prior arrival. Even thu we booked thru booking.com 2. We got here at 19:00 took an hour to give us room and they suggested a room second floor by the pool, after the reviews we heard they make partys so we refused to be in that room. And thank God we didnt you have no idea how poud this place is, 7am kids screaming in the pool, 5pm party full volume and teenagers jumping like hundreds. They bring schools to stay at this hotel!! 3. Every day a party starts at the pool area 5pm continued beyond 10pm full volume, people screaming non stop. After they promised bar music untill 9pm only. 4. Breakfast, i had barely something, got food poisoning. So for the other days we bought our breakfast outside. Bottomline, this is not a hotel, this is a party house. If you respect yourself and your family dont come this place. All they care about is making money and more money while the customer can suffer!! And wifi doesnt work at all!! Its a shame for booking.com.to.keep this as a "hotel" in their platform. I reached out to booking more than 1 time. Nobody cares. So be careful people! Nobody got ur back and ur money is gone, cuz the hotel dont even respond to booking.com for any request they just ignore you and your rights and ur stuck! לכל הישראלים בחייים שלכם אל תסגרו את המקום הנוראי הזה!!! للعرب: اهربوو من هذا المكان قدما تستطيعون

The room was very clean with nice bedding. Pool side rooms have a relaxing view now the pool and patio. Staff is very accommodating.

Noise from the pool area after 10 pm. Windows are single pane and we heard every sound at the pool i nto the night.

Kedvesek az ott dolgozók. Jó csendes elhelyezkedés.

Konditerem kicsi, reggeli hideg.(tojás is stb) Illetve a szobákat nem jöttek takarítani ha kiraktuk a kérést sem.

It was my first time in Bohol, and I honestly disliked every other resort I booked—I walked out of two different resorts after seeing the rooms. Staying at Vista Suites truly saved my trip. The place was spotless, and the bed was exactly as big and comfortable as I expected. Thank you to everyone at Vista Suites who helped me during my stay. A special thank you to Erika for always making sure I had everything I needed. I’m from the USA and have visited the Philippines twice, and Erika is the first person here who truly showed me genuine hospitality. Thank you as well to all the staff for singing Happy Birthday to my girl—it meant a lot to us.

Wi-Fi didn’t work most of the night I was there, but I enjoyed my stay because I went out exploring every day.

We will be back definitely.

De service was goed, mooie kamer en een top zwembad.

Het ontbijt had te weinig keuze qua broodbeleg. Het enige is ei en jam, bijvoorbeeld kaas en kipfilet is er niet. Daarnaast is het zeer gehorig qua geluid van buiten (voorkant van het hotel). Tot slot is er een overhemd gekrompen door een fout bij de wasserij en helaas is dit niet top opgelost. Dit laatste staat los van het verblijf dus vandaar alsnog de 8, maar wel het benoemen waard.

Water supply in the shower very slow and only little of water will come out from the shower head, only like a NEEDLE...informed counter about the issue but no one go up to the room from Engineering dept.to fix. Toilet door cannot be close as the door itself and the door jam measurement doesn't fit at all. No one will clean or take your rubbish everyday not unless you will hang the signage outside the door, in our case that signage is also missing in our room, when called the reception and asked why our garbage was not collected which in fact we are not in the room the whole day they just told us maybe you did not hang the signage outside the door, when we asked where is that signage as we do not have in our room, then thats also the time they gave it to us🙄. On our last day, we wanted to enjoy the pool before checking out but the pool counter is empty, no staff around to ask for a pool towel, we go down to the reception 2x with 20min interval before the staff showed up bringing 1 pack of towels and just put it there without saying anything or even looked at us then quickly leave. There were a lot of childrens and some adults swimming,only in this hotel i experienced that nobody is incharge in the pool which in fact this is the risk area for accidents and emergencies. Good thing most of the time we are not in the hotel so at least we enjoyed outside touring around the nearby places. Thank you.

Staff were great! Limited choice of food and transport. The hotel is isolated on main city. Beach is few kms away. It was weird that they only take cash as hotel deposit which was not written anywhere when booking

Great location

A bit far from Alona, trike gets expensive daily. Nice staff and bed is comfortable but the bathroom has a sewer smell and gets very wet during shower.

The hotel was conveniently near the airport. The staff were very pleasant. The place was generally clean.

The choices for breakfast can be improved.

The property is in a quiet position situated away from the highway. The staff are very friendly and helpful, the pool and the rest of the hotel was very clean and maintained. Very relaxing atmosphere at the pool, it wasn't busy and perhaps that made the stay so relaxing and enjoyable. Definitely a place to stay again.

This property was wonderful. The staff were always kind and accommodating. The pool was wonderful and the pool bar was great as well. Rooms were very clean and enjoyed hot water shower. Breakfast buffet with different options every morning was fantastic. Only recommendations are too have more tv options than YouTube and better dealing for the doors to the balcony in the rooms.

Property is new with a large pool, excellent breakfast buffet but away from the beach. We got a day pass at Oceanica Resort for beach access, tables, chairs and towels. We also went to Alona Beach by Hennan Premier Coast

The hotel is just 10-15 min drive from the airport and accessible by public transportation. The staff are friendly and alert to provide assistance. The rooms are clean and the bed is comfortable. Airconditioning is comfortable also. The pool is heated and clean.

The bathroom area is a bit small and slow to drain. Water pressure needs a boost. Hot shower is not consistently hot enough. Breakfast needs variety.

Staff was great and very friendly especially Julielyn who remembered our omelette orders. It was so easy to book a massage and a day tour at the front desk with Alex. We even used the gym and the pool and ate at the bar lounge.

The staffs were great! Cleanliness was good

The location is not good. Food wasn’t good.

GREAT PLACE

All

It’s far for store

Aircon.

The bathroom smelt like sewage and water splashed everywhere. The dinner food was borderline inedible, very stale and not well cooked. Breakfast was disappointing with not many options, eggs for cold easily. Only one fruit and one bread option and no tea. The staff are lovely but very unorganised and untrained, they do not know how to handle small requests or questions. During our stay we were overcharged (double) our booking, which was a hassle to fix. The hotel also charges for an extra pillow which I have never experienced. The room was not made up and not enough toilet paper was provided so we had to request it. We had to ask for our laundry 3 to be sent up to our room 3 times before finally going downstairs for it to find it sitting behind the reception counter. Also the wifi is very slow and kept dropping in and out. Not a good stay and would not return. Location is also very far from everything.

The bathroom, the shower hasn’t any glass and the water is just all over the place.

Beautiful resort excellent staff food Yummy and pool is so nice

U did not have non alcoholic beverages. Like beer or Moitos

This was an amazing property. The staff was exceptional. Very cordial and professional. The room was spacious and very clean. Even had an in-room sink. The restaurants were good with a lot of selections. We especially enjoyed our dinners at the Horizon pool bar on the second floor. Good selection of Filipino dishes to choose from and a bar. Very enjoyable. Also free covered parking if you have a car. If not, there is a tuktuk service available for very reasonable prices.

Nice place and very clean

The hotel is located in a remote area. It hasn't been cleaned for two days and the service provided is rather expensive.

Yes over all good but the bathroom need to be improved.fit and finish was poor in the whole place.

Need to be improved the whole place .Concern the swimming pool was slippery.Add ladder for the pool ,music.Foods and drinks some were not available .

Their buffet breakfast was excellent. Different choices and menus daily.

Great location, close to Alona beach but you will need a motorbike. Great service and very friendly and polite staff. The room is well equipped: air conditioning, minibar, hot water. Great pool, great breakfast buffet with diverse choices. Laundry service also available with good price.

Great hotel, clean and comfy.. it's just a bit far from the center.. .. it's so frustrating riding a tuk2 coz it's extensive and the food in Alona beach is pricey.

Staff is very accommodating and provided excellent service with a smile. The facility is clean . Easy access to different tourist spots.

Polite and helpful staff. The property is clean. Hope they would maintain it

not that good

the service & hospitality

The pool was lovely, room and facilities were modern and nice.

We were given 6 breakfast vouchers on arrival and told it was therefore included for the three mornings of our stay. We wouldn't have chosen to pay for breakfast twice otherwise, as we found it quite basic and had plans to go out to town each day anyway. However, immediately after our second breakfast, we were told the breakfast vouchers were given in error and we needed to pay for two breakfasts per person at 350 pesos each. After discussing with the staff that we weren't very happy we weren't told until after the second time we had gone for breakfast and only got it under the premise it was included, we were told we could pay for just one breakfast.

We had an excellent stay here. The staff was fantastic. Shout out to Alex who worked the front desk. So friendly, always a smile and helpful with instructions for our day trip. Nice facilities, clean and recommend the restaurant. I would advise to rent a scooter so you don't have to worry about transportation. It was perfect for us since we didn't want the chaos of Alona Beach.

the staff of this hotel are great at providing and anticipating services, they are very courteous and polite, we would definitely be back here, thank you Panglao Vista Suite, we truly enjoyed our stay with with guys. sincerely Vince Urbino

The food was good. Not bad except on our first breakfast the beef was too salty

I’ve been told the food was commissioned…it was too salty

Amazing place I loved it but it is a bit far from Shops and Alona, tok toks are very expensive to use in Panglao they rip you stupidity

It's a brand new hotel about 15 minutes away from Alona Beach and about 5 minutes away from White Beach, and I enjoyed my time there very much. From housekeeping, security, restaurant staff, and concierge to reception, they're an excellent team of hard-working people. I stayed for 6 nights, and it was a pleasure interacting with everyone on a daily basis as they were all very welcoming, professional, and service driven. If I ever return to Panglao, I wouldn't hesitate to stay here again.

Everything

None

Lovely place and people, just be aware that still rather new (2 floors not yet ooen) ao not (yet) so pollished - credit card terminal not yet so they send u link pay online, breakfast restocking still being tuned and you need use car, Grab or Tricycle to get places. Great stay though

Compliments to the Chef. Breakfast was good...

The staff were very friendly and helpful

The communication and direction on where and how food was being served was sometimes poor. The menu was also limited in the restaurant.

The tuk tuks that were stationed at the hotel grounds was a great, practical idea for guests transport to get around locally. Similar to Grab taxis and that you have the tuk tuks' registration for security of guests. Since the hotel isn't exactly at an easy location to reach. Special mention to your Hospitality Supervisor, Elaine. Very pleasant personality, helpful & professional.

Brand new hotel that apparently opened last Dec 2024. Reception staff were disorganised, uninformed, inefficient. We had arrived earlier than the check in time. We decided to hire the car and do some sight seeing. Returned around 4pm. Confronted with slow check-in process. It was one day after when we had been asked for passports/ID. Room we had been given; the safe box wasn't working. And door lock system had made alarm sounds when we tried to shut the door. Waited for engineer to fix the issues. Transferred to a different room. Only for the door alarm system to sound off once again. We had to leave the room in order to have our dinner. Help arrived from the Hospitality Supervisor, Elaine. Very helpful with a professional manner. Stayed at the room to mind the Engineer/Handyman whilst we had been out to dinner. We didn't have a choice. It shouldn't have to be this way. Same cycle of issues. Also, we had to request for the shower curtain as the water was spilling everywhere. Bathroom is quite small. Inconvenienced, waste of our time for our 2-nights stay. Food at the hotel restaurant were pricey and tasted ordinary. Out of goodwill, we should have been offered food discount at the very least from the hotel restaurant. Or a partial refund for the room due to pathetic inconvenience. Hotel is inexperienced and needs to get their act together.

Only stayed one night as a last minute panic. It was perfect for us. Didn’t get to use the pool, which was a shame. Breakfast was limited for English travellers but sufficient.

Every single member of staff here was delightful and happy to help. We were greeted by a really man Alex on concierge, he was outstanding! Hotel is fabulous and super clean!

Still under renovation so a little noisy as times but didn’t bother us much the rooms were so comfortable

Nothing

It’s not clean done coach roach and poop in the toilet that we never used the water is not working good. I feel like the building is like a haunted building.

Safe place, comfortable bed.

This hotel is still under construction and far from complete. Expect some noise from the work going on during the day. The room is small and has everything you need. The bathroom is a joke. Nothing prevents the water and soap to go everywhere when you take a shower. Nowhere to put your amenities, so expect to use the hall for that- the toiletpaper will get wet as well. The door to the bathroom is fairly new but is already croocked. This hotel will look old before it opens I am afraid. Breakfast has limited choices and gets boring fast. No food available, bar has a few drinks and bottled beer.

Great service, friendly staff, newer hotel

The Shower is very Poor, control for Hot water is not working properly. there are surprise charges like the key, we were charge 1000. pesos I will never recommend this hotel

Very good and pleasant accommodation with all-smiles, couteous.and polite staffs. Rooms are nice, clean and well maintained. Suggestion: make the shower area separate It would have been perfect if access to the beach is available or, walkways to the forest-type area at the rear.of.the rear was created for walking. We'll stay again at this hotel-resort on our next visit to Bohol.

Near the airport, good breafkast and friendly staff.

Staffs are accommodating and our room were clean, nice experience to a newly built hotel. Kudos!

very restfecful and accommodating staff, cleanliness of the hotel

Property was clean, staff were friendly and accommodating

Property still under construction, loud noises power tools operating during day and night, loud banging one night at 11pm, food very average, no hot water in shower for three days

Place looks brand new

Still undergoing major work as only one of five floors is operational. One restaurant so limited and pricey food. Nice area but very isolated from beaches and restaurants. Our room could have used more finishing touches but it felt rushed to finish. Hotel is brand new and needs more finishing touches. Pool was enjoyed by me and my son, nice view. Be careful of ‘tourist’ prices! Ex. Tours and transportation ask around for cheaper prices. Still love coming to Bohol for the attractions!

The property is only 2-3 months old. First thing that threw me off is that I had to give them a cash deposit as they don’t have a credit card machine. Not a big deal but at check out you have to wait so that someone goes and checks up on the room before you can get your cash back. Not something I expected for a “4 star” hotel. The overall quality of the building is poor. Bad construction quality. The bathroom tile work was horrendous and there was still grout everywhere on the tiles. The other thing that I wasn’t happy about was the bathroom. It doesn’t have a shower enclosure, just a shower head that gets water everywhere even on the toilet. They didn’t show that in the pictures or I wouldn’t have booked. I know that’s normal in the Philippines but not acceptable for 4 stars. The staff was absolutely phenomenal, kudos to them. My suggestion, post pictures of the bathroom…

Comfy bed and good staff

Shower

New, very clean. Staff are helpful and approachable. Ideal for family, they have huge room and comfi bed. Also, the swimming pool has a nice view.

We have great stay here, perfect for family trip. They have nice swimmingpool, spacious room and excellent staffs.

The property is brand new and the room is very clean and comfortable. It is only 7 mins away from the Airport so it is very convenient. The swimming pool is spacious and has a refreshing atmosphere. The food they serve is excellent especially the breakfast and the serving portion is good. The experience of staying in Panglao Vista Suites definitely exceeded my expectation. The staff are super friendly and warm. Will definitely come back.

Our room was comfortable with a balcony and a view of their swimming pool, our kids loved the pool and it was convenient for us since we can see them from our room. We also tried their breakfast at the restaurant which was good. Alona beach is just a few minutes away, and they are very near the Bee Farm. The price was very affordable, we surely got more than what we paid for. Will sure come back here on our next visit to Panglao.

Enjoyed my stay! I was impressed with all the staff. Service was amazing. Food was great. Will definitely go back and bring my family.