Casa Kloster Hotel Boutique

L’edificio e la posizione. Il personale molto gentile

L’arredamento della stanza era un po’ datato.

The location is perfect to explore the city center, although it comes with a price: noisy. I must say it might be extra extra noise as it was a fifa world cup game for Mexico but rooms that face the street , as our did, where super noisy.

Rooms that face the street are very noisy.

Todooo

El ruido de los antros

Great location in the heart of Guanajuato, beautiful boutique hotel, friendly staff!

Mooi qua inrichting, sfeer en ligging fantastisch. Optie voor jacuzzi en spa ook heel fijn. Helaas geen gebruik van gemaakt. Personeel heel aardig en behulpzaam. Aangename verassing!

Niets

Las instalaciones del hotel son excelentes, el personal super atento y la comida del restaurante deliciosa. Adicionalmente, la ubicación es súper céntrica y súper fácil de llegar a muchas tiendas, restaurantes. Definitivamente si se regresa a Guanajuato este es el lugar donde me hospedaré.

Le personnel très professionnel et aimable. L’emplacement et les installations. La belle piscine. La nourriture (peu importe le repas).

Location. Modern. Accommodating staff. Good breakfasts.

Rooms facing the street are noisy.

Me encantó el hotel

Nada excelente todo

La atención del personal, la limpieza todo estaba impecable, la comida 10, la tranquilidad comodidad, la cama super cómoda.La atención en los mínimos detalles .

Comodidad y servicio

La ubicación y el restaurante

La piscina es interior pero no está climatizada. La habitación es pequeña y sencilla

Atención, limpieza y calidad de alimentos

La alberca y jacuzzi estaban muy fríos, fue lo único que no nos gustó

It’s new

El lugar es precioso. Super bien ubicado .

La alberca no estaba suficientemente caliente. Y al estar en el sótano se siente mucho frío . No tiene estacionamiento

Muy buena ubicación, buena atención, la alberca climatizada

el tamaño de la habitación

El hotel ek general es muy bonito

Les falta mucja experiencia en el servicio son amables pero parece no le saben tanto

La ubicación La alberca Las habitaciones

No tienen bar La comida del restaurante está no muy buena Se percibía en los pasillos olor a gas quemado se percibe mala ventilación

Excellent location, brand new hotel.

Confusing policies, I was told I had free breakfast and the next day they said no.

Las instalaciones son muy bonitas

No hay estacionamiento y no dan factura. Sigo tratando de que me realicen la factura qué dijeron que si harían.

Beautiful interior

Ubicación, atención del personal

La habitación no tenia ventanas. La alfombra le falta una buena aspirada

El hotel es muy comodo, la parte de la alberca y el jacuzzi se disfrutan mucho.

A clean, modern hotel close to the city center, yet far enough removed to feel calm and quiet. The room was spacious and spotless with high ceilings, the bed was very comfortable, and the staff were consistently friendly and helpful.

The jacuzzi was lukewarm and essentially unusable. Breakfast options were limited and pricey, though there are good alternatives nearby. There was occasional noise in the central atrium from music, patrons, or staff. Access can also be a bit challenging during heavy traffic when tunnels are closed.

The location and bed.

The amenities were missing. Not enough water or coffee.

It is a very elegant and comfortable place.

Beautifull, clean, quiet and good air. Nothing to complain about. Also right in the center. I would stay again!

La ubicación es ideal, el staff es muy amable, ya que el cuarto estaba listo, nos dieron la oportunidad de hacer un early check in. El unico inconveniente es que el estacionamiento es muy lejos y tienes que pagar taxi para ir y regresar.

Estacionamiento a 10 minutos aproximadamente en coche, tu tienes que llevarlo y pagar el taxi de ida o regreso

Excellent hotel , brand new , the pool was great with the hot tub

Location

Way to much for what it was

Super centraal gelegen

De bar / club aan de de overkant van de straat gaf soms wat lawaai. Wij hebben er weinig last van gehad.

Situació excel.lent. Té ascensor. Molt net. Cafetera nespresso. Aigua de cortesia cada dia.

The room and restaurant were excellent. Very comfortable bed. Nice bathroom.

LOUD! We were on the street and a club blasted music until 2am. My AirPods helped. The foam ear plugs supplied by the hotel were t enough for my husband. The car and motor cycle noise was also very loud.

ubicacion, calidad, diseño del hotel, acabados, mobiliario, servicio de todo el equipo, alberca y jacuzzy

Die Lage ist sehr zentral.

Es ist sehr hellhörig und daher nachts nicht zum schlafen geeignet

Everything. Lovely staff, charming property, very comfy room, fabulous location, great shower, excellent breakfast (if somewhat pricey)

I have nothing negative to say

Bonito y nuevo

Muy nuevo y no saben los empleados muchas cosas

Es un hotel muy bien ubicado, cerca de todo Habitaciónes muy limpias y cómodas

Fantastic hotel. In the centre and the staff were great.

Loved it

Beautiful place, well worth the value.

Alberca padrísima!! Guardado de maletas al llegar y hora de salida

No hay algo que no me haya gustado

The hotel has a fantastic location and was very clean and beautifully maintained. The rooms were comfortable and well appointed. We were initially concerned about parking, but they have a designated spot in front where you can unload your luggage, and they also offer valet service to park your car for you.

Our first room had an issue with the AC, but the staff responded quickly and immediately offered us another room next door. The move was easy, and we appreciated how fast they handled it.

Magnificent staff.! Nice place to stay its classy, clean I felt safe and comfortable their staff is so helpful and welcoming! Restaurant for breakfast, brunch, lunch and dinner was delicious! Gloria was so helpful and attentive with a very positive attitude and amazing service! Will definitely come visit again when I’m Guanajuato !

Perfect location, walking distance to everything, clean hotel and large shower and comfortable bed a very good king size bed

Very clean and good location.

Todo las habilidades y la alberca son mui bonitas y limpias. El servicio y el personal mui amables.

Que no tenía estacionamiento dentro del hotel. Más sin embargo te apoyan llevando tu auto a un estacionamiento, solo debes de pagarle el taxi ($100.00 mx) al personal ya sea para q vaya por el o para el regreso del mismo

I loved the pool, ac was a little weird to figure out, I’ve never been in a hotel that offers you bathrobes and slippers! I loved this

Amazing experience with my family !!!

Great location. Nice linens. Immaculate. New.

Shower water was warm at best. AC never cooled the room. Noisy from bars and traffic.

Todo excelente

El jacuzzi no estaba caliente, fue lo único

Excellent location everything is really close to the location, great customer service

La alberca y la ubicación

Very friendly and helpful staff and perfect location to view all the sites. I would have preferred an outdoor pool, but otherwise it was a very nice clean pool.

Beautiful place, good location.

Very noisy, inside and out, until moved to an interior room.

Casa Kloster is within a unique palace. It has been restored with care and amazing details. The light green limestone which is on the doors, floors and some walls, plus the amazing decor makes this place beautiful and unique. Very clean and comfortable bedrooms. High quality is everywhere. Our only issue was that the hot tub in the pool area is not warm enough. We asked if they could heated more but the reception said that was the maximum, which feels like it's about 95 F. We also noticed some electrical concerns, like GFCI outlets very near water (bathroom sinks) and the hot tub, which if they are wired correctly should be no problem, but still, feels like a hazard. Also, the electric sub panel near the hot tub was unlocked, and 3 feet away. The pool and hot tub felt they also had a high chlorine content. The location was fantastic and the service also great. They helped us arrange a city tour which was great. However, their restaurant recommendations were very bad. Overall a great place to stay, safe, clean and beautiful.

Price is expensive for the size of the room and small beds, I was expecting king beds like in other hotels in Guanajuato, they charge extra for every guest, the shampoo leaves your hair very dry, no conditioner, small water bottles. I paid almos $1,000 dollars for 2 nights for a poor service

Nice location only need some instructions for the parking

Great hotel.

Great location

Our stay at Casa Kloster was exceptional! The staff was friendly, and the room was beyond comfortable.

Súper bien

9.9997 rating hahaha. They were amazing. But they didnt turn their jacuzzi up. Nor did they have a refrigerator or microwave, nor did they have a seaker system in the room. With al that (like killer hotels in los angeles) they woukd have scored a perfect 10. But truly, they deserve the 9.99997. Awesome, sweet service, gorgeous hotel, beautiful pool area. They are among the very best. Thank you Casa Kloster! We love you!

Lumpieza. Y belles del lugar

muy agradable, y bonito el hotel, excelente ubicación

I’d stay here again.

Excellent property in the heart of Guanajuato, 4 minute walk to the Jardin and Juarez theater. The property is fairly new and the restaurant breakfast is very delicious. They also have an elevator, most hotels in Guanajuato don’t. The staff is super friendly and cater to your hotel needs. I would definitely stay there again.

very good location, safe and central at Roma district. We love the vibe and the weather temperature written at the pad outside of our room every day.

Perfect Location, friendly staff,

Fantastic experience.Ideal location. Very nice room. Helpful and nice staff

En general todo estuvo bien, pero en las fotos los cuartos parecen estar más grandes. En realidad están un poco incómodos, no hay suficiente espacio. La alberca también pequeña. Incomodo el estacionamiento también. La comida buena

Beautiful hotel! The pool areas is wonderful and quiet. I would stay here again!

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Love it

Perfectly central location near all the major sites by walking distance. Near a lot of restaurants and the fun activities in the evening. Beautiful decoration of the hotel itself. Looks like a restored gem from the 1940's or 1950's. Very friendly staff, they helped us multiple times book tours and transportation at fare rates. The breakfast was delicious and generous portions. The beds were comfortable and the room was very clean. We loved our stay here - the decoration and architecture took our breath away when we walked in. My wife and sister-in-law could not stop raving about the basement pool and hot tub. We wanted to stay another few days if we could. Would absolutely stay here again when we come back to Guanajuato.

It's a bit hard to unload your bags when you stop in front of the hotel because it's a one way street. This has nothing to do with the hotel - it's just a characteristic of the many one-way streets in Guanajuato. Not a fault of the hotel, just something to be aware of if you have a lot of luggage or need more time to move from cars physically.

This hotel is in a great location! Not having hot water in the hot tub was a major disappointment.

Best place to stay in Guanajuato. Conveniently located in city square.

This hotel was very magical and a super Beautiful place

Very helpful and friendly staff

Todo bien

Stay was very pleasant, very clean facility, and staff was amazing.