Coastal Retreat Pool & Ocean View Fajardo

Location

It was big.

Great location and view. Felt very secure and safe

Nothing

There is this musty smell once you enter the house. There is lots of humidity Dampness even in the sheets Toilet paper is so humid from dampness There is mold in the entire house To enter the apartment there is a lof of waiting time for someone to answer and open the gates

La comunicación con el personal de coordinación y La Vista al Mar

Pésimo el personal del mantenimiento.

Spacious, clean and quiet.

Todo

Olió un poco de humedad

La tranquilidad y la comodidad

La comunicación al entrar con la confusión del apartamento

I liked the space it was spacious and a nice apartment. It was a very nice community

The host were very unprofessional, charged a 100 cleaning fee and the apartment was only half cleaned. I had to clean the showers, sweep and buy detergent for the linens and toilet paper, they gave me the wrong entry code for the door nd left me stranded for more than 20 mins two days in a row. They tried to charge me a 25 damage fee on top of everything I paid on booking.com that was non refundable mean while the couch was worn down the master bed is worn out and feels like youre sleeping on a sheet n cardboard. The bathroom in the master bedroom the know for the shower was broken the light in the master bedroom didnt turn on the face/hand towel that was folded in the master bedroom bathroom was dirty aswelll the soap holders were all rusted and moldy the shower curtain had mold on it in the main bathroom the ceiling fan was really dirty, and then the last day the host didnt communicate to the other host that I extended my stay and pass on the message about getting a discount or comp night and someone came into the apartment while I was not decent and I felt very unsafe. The host got upset with me bc I felt unsafe and screamed at her that they need better communication but you put me in a weird situation when im in an apartment alone and someone especially va man idk walks in while im not dressed. I've been messaging them pictures and everything since I got there they communicate when they want to days later and then dont do anything. I deserve a refund at least partial I paid a 100 cleaning fee and I had to clean upon arrival and finish the laundry bc the linens were in the dryer and not put out why am I paying fees if im the maid atp. Then I had to show their maintenance person the problems with their apartment! And they trying to make it seem like I was trying to steal time also the pool was for the whole gated community not just this unit. It said private pool i thought it was only for the unit.

It was spacious, well located (if you had a rental car) had pool access, privacy, and a lovely balcony.

The property was quiet & easy to access.

N/A

Nice view from the balcony

The procedure to gain entrance is far too complicated! 7 steps, 2 security gates and then download an app to get the code for the door lock. Took 2 calls to a help desk. Ripoff pricing. The unit cost- in bold print- was $99 for one night. But the taxes, a $50 cleaning fee and a $90 linen fee (???!) increased the price by 150%. In addition the ‘management’ company wants a $25 damage waiver fee- and it’s non refundable even if there is no damage.

Great location... beautiful view... very clean and well organized.

Couldn't find the remote for the bedroom's tv... i solved using the Roku remote app on my phone.

1. Great view 2. Spacious 3. Working washer and dryer. 4. Quiet area 5. Decorated well; pleasant atmosphere 6. Parking availability 7. Good communication with rental agency

1. Musty rooms 2. Poor showers; water temperature was very difficult to regulate (the regulator(s) were leaking; old and should be replaced. 3. Kitchen stove rusty, but worked 4. Did not / could not get cable TV(s) to work and spent way too much time/effort to no avail. 5. No WiFi!! 6. The pool was located approx. 1/4 mile downhill from apartment, not really " poolside apartment. " 7. Was required to do "housekeeping," e.g., take garbage bags to trash dump, although a fee was charged for such! Left apartment in same condition as found.