GRETEL CHALETS SUIZO

It is a beautiful, well-located place near the town; it is quiet and a great place to relax.

When we arrived at the place, the jacuzzi was full and very dirty, the water looked dirty and there was a lot of grime at the bottom; we were told it had been filled and cleaned before our arrival, something I didn't believe, given how dirty the water was. There were also cucarachas, so they moved us to another chalet that hadn't been rented out; however, that one also had a Jacuzzi filled with dirty water.

The view is amazing and the chalet is beautiful

Getting food around isn’t that easy so be prepared

poca privacidad ....

Amazing view. Beautiful sunrise.

Communication was slightly poor.

È letteralmente un hotel da sogno, nel senso che mentre sarete lì vi chiederete se quello che state vedendo è reale o meno. Semplicemente incredibile.

Niente, è tutto perfetto. Se proprio vogliamo trovare il pelo nell'uovo, nelle stanze manca l'asciugacapelli e non è possibile nemmeno richiederlo in struttura.

Ubicación espectacular, muy tranquilo y bonito, ideal si quieres paz

Everything! It’s in a great location, a short 5 min tuk tuk from Guatapé town, or a 30 min walk. It’s also within walking distance to the Peñol. Breakfast is delicious, and is either at their sister hotel, or ingredients are supplied to you to make your own. The hot tub is superb too.

Nothing

Location

Needs more privacy

N/A

The directions on booking.com were wrong. We could not reach the property management by phone or message so we had to go somewhere else instead.

I thought breakfast was made, however still had a good experience making the breakfast.

More privacy in the living room and the balcony where the jacuzzi is located.

El lugar es muy agradable, ideal para desconectarse y compartir en pareja

Excelente servicio, muy cómodo, muy buena ubicación y hermoso el lugar

La comodidad, la naturaleza, el espacio, los empleados

Wunderschönes Chalet und sehr ruhig gelegen mit Blick auf den See - herrlich für alle, die einen sehr entspannten Urlaub in der Natur verbringen wollen.

Hermosa ubicación y una gran cabaña.

El jabón del Jacuzzi realmente no hacía espuma, además, había algunas cucarachas en la cocina; es comprensible que esto ocurra en una zona rural, pero es una gran oportunidad de mejora.

La ubicación y el confort perfecto, el desayuno delicioso, todo super limpio y excelente el wifi.

Todo fue genial

La comodidad de la cama y el lugar en silencio

Muy hermoso el lugar, fácil acceso, muy cerca de Guatape

El paisaje es hermoso, paz, tranquilidad, la atención de cada uno de sus trabajadores es excelente!!! Gracias por todo. ❤️

Todo. Es un lugar hermoso, logramos fesconectarnos. La atención fue genial, llegamos 3 hrs antes del check in y nos entregaron la habitación. El desayuno delicioso. Es fácil llegar y está muy cerca del pueblo y el Peñol. Definitivamente volveremos.

Nada.

La ubicación es excelente, cerca del pueblo y de la piedra del peñol. Pero en un punto donde puedes realmente descansar. La vista es hermosa. El trato del personal adecuado, me gustó mucho. Descanse.

Todo bien.

El paisaje y la comodidad

Lugar mágico y hermoso

La ubicación y el jacuzzi la comodidad y la calma... el desayuno rico y todo super limpio y bn organizado... piensan en todo...

La atención de la recepción de una persona en específico no fue muy amable

Calm and quiet enviroment yet close to everything

Nothing

El lugar y los chalets son hermosos!

Location and customer service

Cold, no enough heat to keep the place hot, no privacy, tv to small, bed lighting in the morning is very disturbing because no curtains or anything to cover the sunrise

El chalet hermoso, La vista super Linda , las noches muy tranquilas, la alimentación muy rica , el servicio excelente. Todos muy amables .

Todo nos pareció perfecto!

El paisaje

N/A

la vista, y la cabaña muy acogedora

el desayuno lo senti poquito, fue como lo unico

Das Häuschen sieht unfassbar toll aus. So stellt man sich eine Unterkunft vor. Auch die Aussicht auf den See ist toll. Das Frühstück war lecker.

Es ist unfassbar laut gewesen!!! Von nachmittags an bis nachts um 3 Uhr haben unsere Nachbarn Musik gehört. Trotz dreimaliger Aufforderung an das Hotel dies zu unterbinden, blieb die Musik weiterhin an. Das ist ein absolutes Unding. Das sollte ein Ort der Erholung sein und nicht der einer schlaflosen Nacht. Nachbarn können auch direkt auf den Balkon blicken und umgekehrt. Keine Privatsphäre.

La vista y el chalet es espectacular 😍es mágico para estar con la pareja.

Todos nos gustó.

Las instalaciones muy buenas, excelente ubicación

El servicio terrible, el personal no es atento, un desayuno básico se demoro como una hora y media. Y te dicen por un chat que es en orden de pedido. Pero una hora y media por una arepa con huevos revueltos. Muy mal!!!! El agua del jacuzzi estuvo fría todo el tiempo. Es un sitio muy lindo. Ojalá mejoren el servicio porque esos detalles dañan por completo el concepto. No volvería, hay mejores sitios en Guatapé con mejor atención.

Specious room with two bathrooms and a really specious bedroom. The view was absolutely amazing! Breakfast was served in our room (three options) maybe a bit small portions, but fresh! A bugspray will be good to provide as some insects can be crawling around during evenings. The temperature of the showers can switch from time to time, but I expect this will be happen in each hotel in this area…

Es muy agradable el sitio , las instalaciones son muy cómodas y se siente acogedor estar

No me gustó el tema del jacuzzi no hubo agua en toda la estadía , no lo pudimos disfrutar cuando lo entregaron el agua estaba muy sucia lo vaciamos y cuando decidimos volver a llenar no había agua, ojalá tuvieran reserva de agua para que uno disfrute de ello , de resto muy chévere lo otro

El lugar es muy tranquilo; la cabaña preciosa y muy bien dotada; el personal muy amable; la vista desde el balcón es muy linda; y el desayuno exquisito. Sin duda, volvería!

Esta es una valoración un poco difícil, porque por la atención del personal se merecen un 10, pero considero que tienen cosas que mejorar y me gusta ser preciso con mis valoraciones, tanto para lo bueno como para lo malo. Lo mejor: sin duda la atención, el servicio y la amabilidad en todo momento de todos los trabajadores. El entorno es excepcional y está a una distancia breve de Guatape; nosotros somos personas que nos gusta caminar y dábamos un paseo hasta el pueblo que no serían más de 15 minutos. El desayuno te lo sirven en la cabaña, y aunque no es variado se puede considerar bastante decente. También tiene servicio de limpieza diario, aunque nosotros no lo solicitamos. La zona de cocina es hermosa y hay una amplia terraza con bañera de hidromasaje y una buena mesa para quien quiera desayunar al aire libre. Si hasta aquí fuera, mi nota nunca sería inferior a un 9, pero explico mis disconformidades en el apartado siguiente para que quede bien diferenciado lo que no me gustó.

La distribución de las cabañas, rodeando el embalse y a una distancia reducida unas de otras, hace que cualquier ruido que exceda el promedio pueda resultar una molestia para el resto de usuarios. En defensa del alojamiento he de decir que no había leído ninguna reseña quejándose del ruido, pero justo en nuestra estancia coincidió que las dos noches nos tocó coincidir con dos grupos de huéspedes muy mal educados, poniendo su música por todo lo alto rompiendo el confort y el descanso del resto. La pareja del primer día al menos cesó la música sobre las 11 de la noche, y pese a ser molesto podemos entenderlo. El problema vino la segunda noche, cuando un grupo de impresentables estuvo toda la noche con la música altísima impidiendo dormir al resto, y haciendo caso omiso a las voces que les dimos para que la bajasen; y es aquí donde nos pareció insuficiente la respuesta del hotel. No puede ser que la policía no se persone hasta las 7 de la mañana para ordenarles bajar la música porque el hotel se situa en un rango de precios que es elevado para el baremo de Colombia, y los huéspedes exigimos como mínimo que se respete nuestro descanso, pues para ello firmamos un compromiso de no hacer ruido a partir de las 10 de la noche. No pudimos pegar ojo en toda la noche y eso condicionó nuestro día, ya que trastocó por completo nuestros horarios. Al margen de este desagradable incidente, lo único que no me gustó de la cabaña fue la ubicación de la cama, en la planta superior, con un acceso complicado para las personas que medimos más de 1,80. Y al ser los techos tan altos, las lámparas acumulan una cantidad importante de polvo. Yo soy alérgico y no fue un inconveniente, pero sí que se aprecia bastante y se ve feo.

La amabilidad del personal y el chalet muy lindo y cómodo

El jacuzzi no calentó.

El sitio de encanto, la cabaña familiar que nos tocó preciosa limpia un sitio de ensueño. El personal encantador

Me gustó todo era un sitio de encanto. Solo que el jacuzzi nunca calentó. Pero al verlo necesario esperamos hasta el final para avisar e inmediatamente fueron a solucionar así que encantador todo

Locatie, accommodatie en personeel.

Het bed.

Friendliest staff you will meet very attentive!

Not applicable, everything was excellent!

We had an amazing stay here. The chalet is so spacious, clean and comfortable and very well located - super peaceful. The breakfast was great too.

Nothing

The chalet wasn’t prepared to host 4 guest, the sofa bed was very uncomfortable to sleep and not enough cover to sleep.

I’ve stayed at a few glampings in Guatape and so far this one was the best. I’d give them a 10 except for the issues I will mention later. Gretel consists of eight Swiss themed chalets. They are beautiful and well appointed. They have a decorators touch. The sofa and some of the patio chairs were very uncomfortable though. The chalets are spacious with a bedroom and balcony in the upstairs loft. The bed was very comfortable. It was surprisingly quiet at night even on a Saturday. The kitchen is equipped for basic cooking. The WiFi was solid and I was able to do a Zoom call and stream movies. The housekeeping and service is friendly and good. The housekeepers and jacuzzi attendant were very good. Breakfast was good. It didn’t take long the first day but more than an hour and 15 minutes the second, which was quite excessive. Breakfast is brought to your room to enjoy on the balcony with a view of the lakes or inside at a bar that faces out. They made an error with our order bringing me scrambled eggs instead of over easy one day. That would usually get you an apology and not much else in these parts, which I got but then much to my surprise barely five minutes later there was a knock on the door where a smiling waitress apologized again and handed me my eggs as requested. One nice feature is that the sliding glass doors to the main balcony and jacuzzi open almost all the way which allows for a wonderful breeze from the lake and makes the generous space feel even more open. The property is also surprisingly close to Guatape and the rock, which is visible from the property. A short five minute tuk tuk ride for $2 gets you to the Guatape town square.

The things that weighed on my rating were the extreme heat during the day and the poor communication with the front desk. For example we asked for a sponge and dish detergent and didn’t get an answer. The housekeeper showed us where they were stored out of sight. There were other communication shortcomings and they communicate quite informally and what in this region many might consider rude. And the heat can get bad during the day. The dark metal roofs on the a-frame cook during the day and the heat in the bedroom becomes oppressive. On one day it literally felt like a sauna. These chalets absolutely should have AC. It was cool and comfortable at night but during the day beginning around 8 AM the chalet becomes a roaster. We tried to avoid the upstairs during the day. Id love to come back but this one detail would probably prevent that.

Nice place, cozy and clean)Breakfast is good)

Would be good to have a slippers and bathrobe)

Excellent location. The front desk called a Tuk Tuk for us when we wanted to head into town which was inexpensive (approx $2-3 USD) and about a 6-8 min ride. Complimentary breakfast options for the day were sent via text early morning, Three different meals to choose from : pancakes, waffles, or bacon/eggs. All meals came with fruit and choice of coffee, juice, or hot chocolate. Breakfast was delivered to the room. It was great having breakfast on the deck each morning. The front desk staff were very friendly and helpful. We were able to check in early and allowed to leave our bags with front desk after checkout. The cabins are new with fantastic views. The hot tub on the deck was great. I would highly recommend Gretel Chalets Suizos.

Great place and service

Fabulous

The place was beautiful! The hot tub and patio was a nice addition to relax at night or hang out with friends while overlooking the lake.

There's was nothing to dislike. The stay was amazing.

We had an awesome stay at Gretel Chalets Suizos. The view from the chalet is incredible, the bed is comfortable, the wifi works properly, the living room is spacy and has all the mood lighting and amenities, and the reception was always responsive to our needs.

The chalet is very bright in the morning, so bring an eye mask. Having breakfast on the balcony is great for the view, but since breakfast is only served from 8ish, it gets very hot there. It would be nice if there was an umbrella to cover it. It would also be great if the jacuzzi could be covered while not in use because leaves and other things may get inside and make it dirty.

Great location, amazing views, great facilities, super helpful staff, awesome breakfast

The location and grounds were great. And the chalet was very comfortable. We really enjoyed the jacuzzi, and all the amenities. Last but not least, the staff was excellent.

Water leak / small puddle in the kitchen.

The place has an interesting concept, and as an idea it has potential - unfortunately, the execution is lacking.

Noise from neighboring chalets - when you are subjected to other people's music (absence of) taste, this affects one's mood, and ability to sleep. Next - why plastic plants in the house and in the restaurant, when the surrounding areas around the house have such beautiful plants that are alive?! The stark contrast between plastic plants indoors vs real ones outside didn't make any sense. The chalets are not designed for tall people - you will have difficulty getting in and out of bed without injuring yourself. Finally, vegetarian and vegan food options were scarce. Having only two options for breakfast, of which one is inedible ('yogurt' offered with fruits and cereal is very liquidy beyond sweet soup-like thing) is not a rich breakfast choice, so if you are staying more than one day, get used to eating the same thing over and over again.

My husband and I loved our relaxing and peaceful stay at the Chalet. The beautiful lake and gardens on the property brought us a sense of peace. The balconies and jacuzzi were great. We slept like babies. The staff were very helpful and attentive and friendly, from assisting with calling tuk tuks to advising on when to climb the rock, to preparing delicious meals with the option of room service to cleaning and refreshing the chalet daily. Breakfast and dinner were delicious and the minibar in the room was well stocked.

Since we stayed for 3 nights I would have preferred a little more variety in the breakfast and dinner options. The chalet did get rather warm inside mid day also, so either an extra fan with long cord or room darkening shades or air conditioner would have been nice. Thankfully though when the temperature cooled a little, opening the windows in the chalet cooled it down quickly.

Love everything!! It was wonderful!!

Beautiful views, great staff, safe .

Everything was amazing

Beautiful, comfortable chalet with a view! Close to Guatape center and easy to find. Loved the fold out couch bed, and the jet tub on the balcony. Such a beautiful environment. Very romantic.

No hot water in the shower!

The location and design of the place

One of the receptionist in the morning was a bit unfriendly but still respectfull

What’s not to like? The view, privacy, excellent restaurant, wifi, tv subscriptions, jacuzzi, safe feeling, walking distance to piedra de peñol and so on…

Nothing

Gretel was a quiet, serene and scenic place to stay during my visit to Guatapé. It is close to El Penon and Guatapé, a short ride by tuk tuk. The staff were lovely. The views are stunning and you will feel completely relaxed with the views and the chalet. Thanks Reena

N/A

The feeling of the Alpine cabin. The friendly staff The hydromassage spa at the deck is great.

WiFi... chairs at the deck are very uncomfortable.

I love every last detail of this hotel. Staff food view just amazing amazing amazing

Not one thing everything was perfect wish i could atay longer

The graciousness of employees reminded me of the most gracious society I've ever encountered, Thailand, the land of smiles. Although the hotel had only 8 pavilions there were more employees than guests. The "chalets" were A-frame with downstairs having a sitting area, two parallel kitchen islands, and a deck overlooking the reservoir with a jacuzzi. The weather was, and always is, glorious: sunny, breezy with a maximum around 80 and a low around 62F. Air conditioning and heating are not needed in the region. The hotel is also just under 3 km to the colorful tourist and restaurant dense Guatape village. Tuk-tuks, such as in Thailand (Three-wheels with an air cooled motor) ferry you.

The top of the A had the bed which was fine; the only issue was that the sun rose at 6 am and there were no blinds or curtains to keep them out. Also, for a senior person, the staircase was a bit challenging if one has to access the toilet during the night. I asked the staff to prepare the sofa bed for me the following nights. The A-frame design, while attractive, seem out of place here where there is never snow for which the steep roof would be useful; the black roofing material also absorbs heat which makes the upstairs bedroom a bit warm later in the day. The restaurant had a very limited menu with no local dishes, and I order room service as I was ill and almost bed-ridden.

Everything is perfect. Location and Suite itself.

The reception staff were not welcoming and friendly. However, the restaurant and cleaning staffs were all nice and friendly. Always smiling and helpful.

Location and friendly staff

Chalet did not have closet to hang clothing. To reach the chalet you have to walk a cement path wich is irregular and dificult to move luggage also go down stairs with nimble railings to hold on “Dangerous”