Marina Excelsior

Me gusró mucho la zona de playa, todo el complejo en general muy bonito

Todo! Ubicación ,limpieza ,atención, super cerxa de todo

The location was good, near a large supermarket and walking distance to the beach and restaurants. The internet service was good and there was a large screen TV.

This was not a deluxe condo and did not have the facilities described. There was little to like about the apartment but many points to dislike. The tumble dryer listed was not provided, the alternative was a drying rack and the washing machine had broken knobs so not allowing adjustment to the temperature. There was peeling paint in both bathrooms, the taps covered in limescale and no additional loo rolls provided. The upstairs terrace was in a poor state with peeling paint, a jacuzzi you could not pay me to get into, with a rusty, dirty BBQ, 2 shabby plastic tables and concrete seating with mouldy seat cushions (pictures provided) On complaining about these issues the BBQ and seat cushions were removed with a promise to replace but by the time we left this was not done. The downstairs terrace had a plastic table and only 2 mismatched plastic chairs although the apartment accommodates 4 people. The kitchen had mismatched crockery and very basic cutlery. The breakfast provided on arrival for the entire 2 week stay was very poor, who wants frankfurters for breakfast? There was no weekly change of bedding and towels, when requested bedding only was eventually changed on day 10 of our stay presumably they felt that we should wash and dry bath towels on the drying rack. The lift was not working for 3 days, we were on the 4th floor. To add insult to injury, having taken full payment immediately on arrival for the entire stay, a notification was received on day 9 that my credit card details were invalid and the reservation would be cancelled if valid details were not provided. Although I contacted Booking.com to inform them that full payment had been made and no details of additional charges had been provided, the reservation was cancelled by the property on day 10 when Booking.com tried to contact the property about this. We moved out on day 11 to put an end to a terrible stay and booked into alternative accommodation.

This was one of the most disappointing stays we have experienced. We were overcharged compared to the price agreed upon on Booking.com. During the process, the reservation later appeared as canceled, while the payment seemed to go directly to the property, which felt untransparent and irregular. The apartment was dirty upon arrival and stayed that way for the entire stay. There was no cleaning service at all. The bathrooms and showers were dirty, the utilities were poorly maintained, and the beds were very uncomfortable. On top of that, the hot water in the showers ran out within minutes, making basic showers difficult, especially for a family. The “daily breakfast” was completely misleading. The listing photos showed a buffet-style breakfast, but in reality we received two bags of basic groceries on the first day only—nothing after that. We ended up spending over $800 on groceries just to cover breakfast. When the bathroom became clogged, the landlord was unavailable and did not respond for over 24 hours, leaving us without a proper solution. The condominium staff were also unable to assist with anything. We were explicitly promised a sofa bed, which did not exist. When we asked, the landlord said “sometimes people use the sofa as a bed,” which was dismissive and unacceptable. The only positive aspect was the location. Overall, this property is misrepresented and poorly managed, and we strongly recommend avoiding it.

Spacious apartment and front desk was the only assistance available.

NOT beachfront. It was at least 4 blocks from the beach- too far. NO BREAKFAST. The idea of “excellent” breakfast was some groceries given at check in. There’s no maid service for 6 nights stay. There’s no spa tub in the condo which I was counting on to bathe my kiddos. This place is misrepresented on booking.com in too many ways! So disappointing!

Ubicación e instalaciones

Pensamos que el desayuno era preparado, nos llevaron los alimentos para prepararlos lo que nos quitaba un poco de tiempo. Adicional en las asoleadoras que están al lado de la piscina no puedes tomar bebidas alcohólicas. En cuanto al pago del alojamiento, no fue a través de la aplicación de booking lo que nos salió mucho más costoso, por que nos pasaron a dólares y luego a peso mexicanos, un doble cambio de moneda que no mantuvo el precio por lo que habíamos hecho la reserva

El apartamento es muy cómodo, tiene todo lo necesario para pasar unos días. La piscina, el gym y el jacuzzi son un plus, que hacen la estancia mucho ms agradable. El staff de la seguridad super amable, y agradecimos mucho que tenga garaje gratuito, para poder dejar nuestro coche

nada todo muy bien

Proximité Quinta et plages😎 Proximité supermarché 👌🏻 Spacieux et très très bien équipé Piscine parfaite

Panne du jaccuzi qques jours.. Mais bon.. Une cassette de clim très bruyante dans une des chambres.. 😅

Was close to fifth ave, great pool, close to grocery store

It was very nice and comfortable. The beach is about a 10-15 min walk so not really beach front l

La posizione era discreta l'unica nota positiva di tutto, e il ragazzo che ci ha portato le chiavi disponibile, per il resto tutto male!

Non scrivo mai recensioni ma questa volta lo faccio per mettere in guardia chi vorrebbe andare in questa strutture. Tanto per cominciare non ci sono 170 mq ma al massimo 100. Tra le tante bugie scritte la prima è quella della colazione compresa! All'arrivo un ragazzo vi da due buste comprate al discount con merendine banane e qualche altra cosa, quella sarà la vostra colazione compresa per tutta la settimana! La camera si presenta in condizioni pessime, macchie di muffa ovunque, gran parte delle lampadine fulminate, tv non funzionante, comunque tutto in pessime condizioni. C'era scritto fronte mare ,ma il mare sta almeno a 400-500 metri e da li di sicuro nn si vede! Tutte le foto non rispecchiano la reale condizione della struttura, sono assolutamente forvianti! Uomo all'entrata molto scortese che ti guardava male ogni volta che entravi nello stabile. La spa, descritta nelle caratteristiche non esisteva, cosi come il parcheggio e il noleggio bici. Ho pagato profumatamente purtroppo in anticipo altrimenti sarei andato via subito! Il mio consiglio è di cercare altrove, troverete meglio e a miglior prezzo

Es un dpto, totalmente equipado, cuenta con plancha para la ropa, secador para el cabello. Lavadora y secadora dentro del dpto.

Me gustó todo.

Extrêmement bien situé, personnel adorable. Ma chambre était grande, propre, avec tous les équipement nécessaires et même plus. Le petit-déjeuner proposé est excellent avec du salé et du sucré. Le personnel est trés gentil et prompt à aider si besoin.

RAS

Personnel hyper agrèable et professionnel, une chambre de qualité et parfum d'ambience. Trés bien situé.

Il posto é ben curato nei dettagli,oltretutto abbiamo ricevuto una spendida suite con la iacuzzi privata sulla terrazza, l'ambiente molto raffinato.

Honestly,everything. Luis helped me at the front as well and made sure my stay was incredible, which itvwas. All the staff were very welcoming and answered all my questions without making me feel silly.

That we couldn't stay longer.

We stayed in a penthouse suite, it was so awesome to come back to our suite each night and have our roof top jacuzzi full and ready with bubbles.

The unit was fantastic (we got an upgrade to a suite), simply wonderful

Nothing

The place is lovely. There is a big pool, two bigs yacuzis a beautiful garden area. The staff were extremely helpful, the weather was perfect.

Booked this as a last min booking and didn't know what to expect and i will admit i really enjoyed staying there, very clean and modern and the surrounding area was amazing

Quiet, clean, excellent location and outstanding staff

Light switches confusing

The neighborhood feels safe and vibrant .

The place feels new was very nice and clean, breakfast excellent. Love the poll area.