Refugio Encantador

Wir wurden ab Abend bereits erwartet. Sehr nettes Personal. Zimmer mit Balkon und eine Gemeinschaftsküche.

Im Badezimmer stank es sehr eklig aus dem Abwasserkanal. Man könnte eventuell eine Raumduft aufstellen.

Me gustó la ubicación cerca del área de trabajo. Area residencial tranquila y cerrado con parqueo disponible.

Environment as well as the welcoming

Fatima was very professional and polite and helpful

There was no hot water or television in my room but i still will stay there again because of the security

To be honest I was hesitant to book with these property because I read a review stating the staff was impolite, the location not being safe & secure, and they were stealing from her as far as the booking fees. However the staff exceeded my expectations. They were very polite and accommodating. Not only did the location have a functioning gate but security cameras as well. The property was clean and well kept. Was a good value for $17 a night!

Although there was WiFi in didn’t reach to my room for some reason, didn’t like there was no hot water but that seems to be a common theme in the country as a whole, they had air conditioning in some rooms and fans in others. Of course this is a small business they have been open less than 6 months and I’m sure over time these little fixes will be resolved.

The sheets were soft.

The street is unsafe. This is not my opinion but that of the locals who live there. All the neighbours informed me immediately and were scared for me to be there. The neighbours do not know anything about them, which is suspicious. There is no sign to indicate the building and I had a very poor reception. I was overcharged and they were not kind when correcting it. The room was hot even with a fan. On check in they showed me that the water ran but did not check the keys…very confused priorities! They tried to upsell me to a more expensive room that I need not book, want or need. It was not a pleasant experience. I did not find it to be a safe or secure place. They said security and reception was 24hrs but I found no once when I came back at night, it was lies.