Premier Inn Burgess Hill

Clean comfortable room and friendly staff

Staff are amazing, very friendly. The standard rooms themselves are very tired and need some TLC. The ceiling is stained and tiles coming down in places. Chips on skirting boards in bathroom, shower is ancient and the head needs replacing. Overall a good stay though, normal standard of cleanliness that you expect with Premier Inn, along with the comfy bed.

Great place to stay, close to the event we came down for. Very attentive and helpful staff. Food was good, couldn’t fault it. Bed was very comfortable and room just right for our needs.

Another amazing stay at the Burgess Hill Premier Inn. I stayed overnight Saturday 15/11 and returned Tuesday 18/11/2025. The staff were fantastic especially Zack. He recognised me and personally welcomed me back. He was an absolute gentleman. He served me in the restaurant, gave me directions to the nearest supermarket and gave me my preferred ground floor room for this stay and pre-booked a another ground floor room for my planned return visit in December. I cannot thank him enough. Fantastic service. Mark Kearskey

The service given by Alison in the restaurant was fantastic. Most definitely Service with a smile. Unfortunately the quality of the food was not so good. The pitta bread that came with the Chicken Tikka Skewers was rock hard and inedible.

Staff were incredibly friendly, welcoming and helpful. Outstanding. Food first class. Ample parking spaces. If we are this way again then we'll definitely book here. Extremely happy to recommend. We had a great breakfast. Food allergies and tolerances expertly catered for. Cannot praise this hotel enough

The restaurant and reception staff were friendly and helpful at all times. Always smiling. Always obliging. The integrated restaurant was much nicer than those open to the public. One morning there were last night's chips under the breakfast table. The carpet really needed a good hoover. On day our room was not cleaned although we followed the procedure correctly. The room was spacious, clean and ready when we checked in. Overall the quality of the staff made this a most enjoyable stay.

Staff very helpful nothing to much trouble. Had a slight problem with our room and was moved and upgraded. Food was very nice breakfast available. Only downfall not car changing points we had to go pay £5 to park overnight and extra to charge the car but no big problem.

First class service from warm and friendly bar and restaurant staff. Excellent spacious clean room too. 5 Stars all round.

We had a great stay, so much so we almost slept through breakfast! Lucas and Fern very kindly got us fed still with a delicious breakfast. Delightful team and will be staying again! Thank you!

Fantastic, friendly, professional staff. We stayed for two nights - enjoying breakfast both mornings and one evening meal - excellent food and service. Our room was spotlessly clean and had everything we needed.

We like the location of this hotel being fairly close to Brighton but far enough out to be relaxed and away from the busy area. The hotel is looking a bit run down these days and the rooms could do with refurbishing. There is a restaurant attached to the hotel which used to be a Beefeater, but is now only for hotel residents. The breakfast and evening meals were good quality and enjoyable although here is a lack of atmosphere. One thing to be aware of is that there are a lot of learner drivers in driving school cars using the car park to practice their parking skills.

I have to mention the wonderful staff at the Burgess Hill Premier Inn. Zac, in particular, was outstanding – such a polite and genuinely kind young man who went out of his way to make our stay comfortable. Nothing was ever too much trouble. At breakfast, Jon was equally fantastic, offering the warmest welcome and service with a smile – truly the best we’ve ever experienced. A huge well done to the whole team – your customer service is absolutely spot on!

Clean comfortable quiet hotel with bonus of a restaurant serving good evening meals and breakfast and ample parking for our motorhome.

Great check in experience. Room really comfy. Bathroom clean and lovey large towels were provided Breakfast really tasty and cooked well. Staff very helpful.

We stayed at the hotel for two nights. Quick and easy check in very friendly staff member even though it was 10 PM . Booked a premier plus room. Large room with all the amenities. Spotless and very quiet. We didn’t have breakfast because we were too late. (Our choice) Mention for Seb,Zac and Georgia the team who exceeded customer service.

Initial reception on arrival was faultless and the Italian Duty Manager was very friendly and helpful. Free parking on site and no Faf with registering your car etc (not like another big chain operator) Overall a nice venue

We only stayed for 2 nights but the experience was excellent. Most outstanding was the attitude of the various staff members, especially those on reception. (Note for management - they could do with more help, they were stressed in maintaining the ability to serve in the way that they did.) Nothing was too much trouble for the staff - all done with smiling faces and courteous ability. As expected the room was clean, although there were some light bulbs that did not work. I forgot to mention this at checkout. Breakfast food was excellent but the evening menu was a bit restricted from what one might expect.

If you’re willing to pay premium prices to stay somewhere that has clearly spent the bare minimum on its facilities, decor, and overall upkeep, then this Premier Inn is the place for you. The whole site is basic at best and that's being generous. It’s not just tired; its absolutely exhausted. From the drab and dated entrance to the neglected car park, everything screams cost-cutting. The Beefeater restaurant that was once on site closed in July 2024 and has been replaced with what can only be described as a glorified snack counter. No proper kitchen in sight – just what appears to be a large freezer, a deep fat fryer, and a microwave. If you’re hoping for a decent meal, prepare to be sorely disappointed. This Premier Inn falls well short of the standards the brand usually upholds. Definitely not worth the money. You’re better off staying somewhere else, anywhere else.

What a difference a year makes… stayed here 12 months ago and recommended this place to friends. Wish I hadn’t of done as it’s gone extremely downhill with lack of staff, leaks in the corridor with bucket on the floor. 90 minute wait for food and even then was missing half the items which never did arrive by the time we left. Don’t think I’ll stay at this venue again next year sadly which is a shame as very convenient location.

The hotel does all the basics really well. Checking in, room, hot water, cleanliness, staff friendliness, breakfast, evening meal, parking, lounge. The staff are great and friendly, the chefs cook an excellent breakfast and evening meal, everything is great.