Premier Inn Cobham

Rooms were clean and comfortable. Reception weren't that warm.

This hotel is in a lovely and, for me, convenient location. However money needs to be spent, tatty, smelly, damp room, not cleaned well. Famous comfy Mattress... Not comfy Definitely needs updating and improving. Lovely Staff though

Catologue of disasters. We arrived there was no plug next to bed for my cpap arrived around 6pm was advised to putchase an extension lead . Cleaniess dirty mugs on arrival musty smell in room black mould in bathroom dust on bedside lamp tatty worn carpet damaged bathroom door and filthy skirting in bathroom. Noise level had a disturbed night sleep doors banging people shouting laughing all night not sure if it was guests or staffroom next to our room. Dated dirty and scuffy worst hotel weve ever stayed in not premier inns usual standard. Wouldnt stay again

Great Location, very quaint area. Connected Restaurant Histiric Coach House from 1800's. Friendly Atmosphere with a lovely welcome from Robyn who was extremely helpful. Room large airy and clean. Good modern bathroom with bath and integral shower. Nice modern suite. Tea Coffee Station, ☕️ 😋 Great. Very good value 👏 Thanks Premier Inn Cobham Hotel. Go to many Premier Inns and loved this one. Love the Palm Trees at the Reception Entrance. Fab location, just a short hop off the M25. Will come again.

My checkin service was very good. The receptionist was very helpful as I had a few challenges with my reservation. Unfortunately “drop in” reservations are no longer allowed, and all reservations must be made on-line. Not everyone has modern phones which would make this an easy task. There should be a kiosk in the reception where reservations can be made.

Lovely hotel and staff. Room was cleaned well. Big spacious room. Breakfast was lovely. Easy to find and access. No lift. Good value for money. Only complaint is the paint was flaking and falling away around the windows

Very nice staff on reception. Very nice location with restaurant attached. Recommend staying for business or pleasure.

This was our second stay here. Good value . Pretty nice room & comfy bed . Decent bathroom . Only one hand towel and one bath towel provided for two and no room housekeeping provided despite requesting it ! ( thought that should be a given anyway - it’s one of the benefits of staying in a hotel surely and part of what you’re paying for ) Breakfast is adequate in nicely decorated adjacent pub .

The location in Cobham was perfect, we were welcomed in a friendly and polite way by Denise, the rooms we booked were clean, large and set up well. We had breakfast in the morning at The Fairmile and again we were welcomed in, clearly explained where everything was and had a lovely breakfast, with great service. Thank you

Arrived late so went straight to the room, a lot of noise from arguing guests woke us in the night, went on for a while and no one intervened, Therefore we were very tired the next day, not a restful sleep at all. In the morning discovered that although we have booked a room for two people they had only supplied one bath and one hand towel, so we had to manage with a small hand towel or get dressed and go to reception then return to shower, we managed. Went to complain about the noise and the towel situation but no one was on reception and no response. Wouldn't stay again, i have stayed at Premier Inn for years mostly for business and feel that the standard has dropped in both cleanliness and service.

We were not provided glasses for toothbrushes in the bathroom. The receptionist stated that this was now standard for Premier Inn hotels, which I find suprising as this is the first time we have had this problem in a Premier Inn hotel. The room needed more sockets, especially near the beds. There were a few areas that were poorly maintained with the need of replastering and repainting. The details of our paid breakfast was not sent to the pub associated with the hotel. This meant that I had to go back to the hotel reception to get proof that I had paid for tge breakfasts for myself and my partner. There were 2 staff on reception and they were discussing room availability. One of the staff asked me what I wanted and after I told her that I needed proof of payment for 2 breakfasts she carried on talking to the other member of staff for nearly 5 minutes. It then took her another 3 minutes to find the details on the computer. This member of staff thrn walked over to the pub with me to confirm my payment. So my partner waited 10 minutes for me to get this proof before we were allowed breakfast.

We had a lovely stay at the hotel with a outstanding pub next door serving Exceptional food. Room was also nice and clean. Very comfy beds. Staff very helpful.

Overall stay was good. My daughter was taken into hospital Sunday evening and needed emergency surgery. We returned late Sunday evening/Monday morning. We were 5 minutes late for breakfast and asked if we could have some toast and tea. Polly was extremely rude and said no. A little empathy would have gone a long way. She also apparently turned the warmers off 6 minutes early the next day..

Staff were lovely and very friendly, but unfortunately the bathroom was not clean and there was pee down the side of bath and on the rim of the toilet. Also hair on the wall and bath. Didn't sleep very well to much noise from kids, we were put in a room with a dividing door and could hear everything through it and there was a kid and it kept waking me and my children up. Breakfast was a bit disappointing food was warm not hot so went cold half way through eating it. Not really any choices of cereal. And they only provide semi skimmed milk.

Hotel was not the best room was not ready, no towles in room, room stank of damp was really dusty, sink was blocked, soap was hanging of wall, breakfast was disgusting, stayed in many premier inns as usually fab for price and breakfast usually really nice, made staff aware of issues in room that evening was told to sort it in the morning, would definitely not recommend this hotel

Worst premier inn I’ve ever stayed at. Full of spiders. Needed updating desperately, and a deep clean. Breakfast was lacking the next day and was only from 7-9 which feels a bit harsh if you aren’t up for work. Put me off the brand altogether. Wouldn’t return.

The service at the front desk was awful from 1 person. The lady who greeted me at check out was fabulous who had worked the night shift but the lady at check in was awful... rude, hostile, uncaring and argumentative. She did sort the issue however there was no apology or understanding from her. Luckily I simmered my friend down as the issue was to do with her room not being ready and she had specifically spoken to the hotel twice to ensure she could have the early check in so she could be ready for a wedding (it was costing her £15 for this privilege). The issue was resolved within 10 minutes however the way it could have been dealt with would have made things better. Also a member of our party was turned away from breakfast due to "not paying in advance" even though she was happy to pay there and then. What kind of hotel doesn't want to make the extra money? She got sent off to Greggs in the end away from our party... I would understood if they had been rammed but they weren't even that busy and it was a breakfast buffet ! We stay at a lot of Premier Inn's and always had a great experience so with these 2 issues it was a bit of a shock and left us all rather unsatisfied, albeit it did the job for the night. However we found out after our friends who stayed at the wedding venue had paid less than us and had a lot more for their money/better service, needless to say we were the losers in that situation. The cleaners deserve a big shout out though for the standard of cleaning and for ensuring the rooms were ready for us as quickly as possible. Good things - beds, rooms good size (depending on which one you go for), tea and coffee extra supplies available at reception to help yourself to, cleaning standards good, some staff were welcoming & outside space and parking.

Having read many of the reviews I was nervous about this hotel however I was pleasantly surprised by our experience at the premier Inn Cobham. Hotel was fine for an overnight stay, a little tired but no major issues. Beautiful pub next door. Staff were friendly and helpful. Breakfast as expected with premier inn Only complaint is the room was very hot and no air con

We've been here a number of timew before over the last few years but this time it felt like it had really gone down hill. The hotel was grotty and rhe room had mould in the bathroom and smelled of damp. The soap dispenser was snapped and unusable. The usb plugs were broken and unusable. The curtains were stuck and couldnt be opened. A member of staff at the restaurant went to the toilet and didnt wash their hands. Overall disappointing. However, the lady on reception was very friendly and the location is still convenient and there is easy parking.

We stay in Premier Inns quite regularly and this is by far the grottiest we've ever stayed in. Looks ok driving up to it, reception is quite small and receptionist was efficient. The room was extremely run down and dirty and have attached photos to show how disgusting the window ledge was. Bathroom stank of sewage and was also run down. Had dinner in the restaurant across the car park. I had soup which was barely warm so sent that back. Family on the table weren't happy and complaining as a number of things on the menu that they eanted to eat and drink were't available. To be fair the waitress we had was really lovely and helpful and quickly changed my soup. We'd had a long journey and day and was looking forward to a lie in before breakfast and noticed that breakfast was only served till 9am, despite it usually being until 10.30am. This was not made known before booking and there was a laminated piece of paper on the desk informing us of this. I've read on a previous review someone was refused entry at 8.50 am. At breakfast my son wanted scrambled egg which was cold and hard in places. No coffee machine, it was a single flask made up and was lukewarm. No croissants available and only tubs of flavoured yoghurt. I had toast which you make yourself as usual in a Premier. First time through the toaster made no difference so put it through again, 2nd time through it started smoking heavily and caught fire. Needless to say we don't recommend this hotel and won't be returning.

I regularly stayed at the premier regularly due to the close proximity to my workplace and had overlooked certain things because the location was so convenient but my last visit was absolutely my last. I checked into the hotel and went up the room to find that the room had not been touched since the last person vacated it. The room was stale and musty having not been aired all day, dirty sheets , empty cans on the unit and a fan still running on high speed in the middle of the room. I returned to reception to tell her the room had not been cleaned and she apologised and offered to change the sheets as there were no other rooms available. I told her that would not be enough as the room was stale having not been ventilated all day. I asked to be moved to another hotel but as it was 9pm she couldn't find anywhere. I called my employer who was able to assist in finding another hotel. Previous visits have been poor, with dirty cups in the room or poorly cleaned bathrooms. The hotel generally is of a poor standard and pretty depressing especially for the price which can be expensive on some weeks. On this occasion I had paid £200 for the room received a full refund after making a complaint. I will not be returning there as there are other options and will no longer compromise my standards for the convenience of its location.